I liked the attention at the counter and on board. Everything happened in an orderly manner. I flew with COPA in May. From Panama I flew on Thursday. I returned from Miami on a Sunday. The flight from Panama to Miami then was wonderful, but returning from Miami at the counter and boarding was a complete disaster. The operator at the counter was rude and apathetic. Because of the disorder to board we lost our spot to take off and we’re grounded for an hour. This time both ways were outstanding! I hope they continue to improve and show the same good service on weekends than the one during week days! Thank you!
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "The crew was very kind"
Cons: "The seats wasn’t very comfortable"
Pros: "En realidad todo muy bueno"
Pros: "The crew"
Cons: "Entertainment options were poor"
Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"
Pros: "The seat very well."
Pros: "On time!"
Cons: "Everything was ok"
Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"
Pros: "Very friendly stewardess"
Cons: "Food. More legroom."
Pros: "The Seat was comfortable"
Pros: "Confortable seats"
Pros: "food really good, the punctuality was great"
Cons: "highly recommended"
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Pros: "The food they serve besides being a very small portion, is disgusting."
Cons: "Everything was perfect"
Cons: "No room in business class overhead for our bags. Seats head little padding. Very poor quality biz class seats. Food mediocre and not edible. No bottled water."
Cons: "So, because I was 3 mins late to the gate, they made me spend another $320 for a fligh next day. I'm still in Panama city. Its unbelievable how the plane is still there, with the corridor that takes the passengers to the plane still attached to it, and they can look me straight in he face and tell me they cant reopen the door. While I'm stressfully paying an extra $320 and knowing I'm going to lose 1 whole day of my vacation in Rio because of one little detail that could be solved by opening the door and letting me in, I see the plane there sitting in the same spot for another 15-20 mins without moving. Worst company service ever. Unbelievable. I will never fly with these people again."
Pros: "everyone was friendly and helpful. better service than the typical U.S. carrier."
Pros: "You got to pick your own movie/games & good was provided"
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"
Pros: "The quality of the food was excellent but I missed a coffee or tea after dinner and in the morning. The crew was the best I had flew with."
Pros: "the plane and the service"
Cons: "the airport don't have service in early morning, every store was closed"
Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."
Pros: "As a non-Spanish speaker we felt well cared for."
Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "The flight was on time and the crew was nice"
Cons: "Food was not good and since the plane was old, entertainment was poor"
Pros: "Fast prompt boading"
Cons: "Tiny meal"
Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"
Pros: "Fast boarding"
Cons: "The snack/breakfast"
Pros: "Modern aircraft and good service"
Cons: "Leg room on the flight was cramped"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "Airline staff very responsive and quick t"
Cons: "The space between seats too uncomfortable"
Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Cons: "very cold on flight and no blankets"
Cons: "- Flight delay - ONLY ONE bathroom for economy class -No wheelchair service on arrival ( asked before the flight) -Very bad food"
Pros: "la puntualidad y el buna atención."
Pros: "Not amazing...rather lack of attention."
Cons: "It was 20 of us in the cabin. Better attention? More alcohol?"
Pros: "The pasta was great"
Cons: "Movies with english subtitles"
Pros: "I like how the staff treated me."
Cons: "Unfortunately my seat was the middle one and it was really uncomfortable. But it was my fault that forgot to check-in :)"
Pros: "The crew was incredible"
Pros: "Crew was polite and helped a lot."
Cons: "Confusing information about the terminal in Miami. Terminal C does not exist."
Pros: "Lots of room, drinks and snacks friendly crew"
Cons: "Heathrow Airport is a nightmare"
Pros: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Cons: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."
Cons: "Delayed again. 3 flights in a row"
Cons: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"
Pros: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Cons: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Pros: "Meal was delicious"
Cons: "Flight delayed by rain - normal. Very little communication. Old plane with antiquated technology. Flight was extremely warm."
Cons: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."
Pros: "The Absolute Best Service I've Ever received on a flight!! I was fed snacks dinner and breakfast! The cabin crew was constantly paying attention to the passengers!! Seats were very comfortable and pillows and blankets were provided!"
Pros: "We enjoyed the fact that for economy, they offered mixed drinks and wine. Dinner food was excellent. Breakfast not much, but then again I'm not much for breakfast. The seats in economy were comfortable."
Cons: "The screen on the old 747 needs to be refurbished."
Cons: "I did nit get on time to the flight to Tel Aviv"
Pros: "best vegan meal ever"
Cons: "I missed my connection and was stuck for 12 hours. I was not warned that at nearly 70, I might need help to get to the gate on time. When I was late, the staff told me I should have asked for help.I had no way of knowing. I was told on another flight about the time limit. The lack of variety of entertainment and the quality of the equipment and the picture resolution made was a joke"
Cons: "I tried used assistence and lost de conetion"
Pros: "Certainly not the female airline attendant from Johannesburg to London on 1/4/2018."
Cons: "I boarded the plane and made a mistake by sitting in the wrong seat and placed my hang-up bag in the overhead compartment. When I realized that my actual seat was 10 rows back on the very last row, I moved, leaving my hang-up bag near the first seat. As time passed, I heard a woman on the intercom say something about a lost "jumper". After learning that a "jumper" is a sweater, I asked the nearby airline attendant if the sweater was a navy color, like the one that I had left in the overhead. A female airline attendant came to me, carrying my hang-up bag with my sweater and repeated 4 times that I was lucky because she was about to put my "jumper" and hangup-bag off the plane and leave it in Johannesburg since no one had responded sooner!!!! I was so stunned that I could not say anything. I only kept wondering why would anyone go into the overhead and start pulling things out? Why would someone take such extreme measures and not walk down the aisle, asking every person on the plane, including the people on the back row? This type of thing could happen to anyone. Since I did not have a name tag on the bag and I live in the US, it would have been near impossible to ever find my bag again if left in So.Africa! Plus, the woman went on and on in a very rude & condescending manor when all I could do was sit in shock, wondering why she would take the time to go through the overhead and look for a hang-up bag that does not have a name tag!!!!"
Pros: "BA recognizes benefits earned with AA (OneWprld alliance). Boarding was quick and get to use the launch to freshen up before the trip."
Cons: "Crew was not polite; food was terrible and seat was awful (no space, poor quality entertainment screen and no space for legs)"
Pros: "Service an excellence"
Cons: "Everything was fantastic."
Cons: "The plane was old with worn furniture, torn material on seats, and non functioning entertainment system"
Pros: "Not much"
Cons: "Boarding was late with no announcement. Entertainment was limited to none existent."
Cons: "I ended up calling American Airlines and they changed my flight completely. I will never be using Kayak again as you made a stressful situation even more stressful. You don't care about your customers at all. If you did you would have a customer service here in America"
Pros: "- price - crew"
Cons: "- no USB - tiny screens - poor video quality - crappy food"
Pros: "My flight was changed from Philadelphia to London"
Cons: "Little leg space"
Pros: "Great space and sit in Economy Plus area"
Cons: "The check in process in Miami airport. Crowded, slow."
Pros: "Very good experience, will travel with you again."
Pros: "That the flight only came in 15 minutes late."
Cons: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."
Pros: "Flight crew was friendly and hard working."
Cons: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Cons: "No good provisions for infants"
Pros: "Very prompt and good communication from pilot"
Cons: "Really nothing"
Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Cons: "BA flight was ok, but as we booked through American Airlines, online check-in was impossible. In consequence we could get only separated seats, needed more time for checkin etc. As we have booked the flight with AA Budapest-London-Miami-Sao-Paolo, and Santiago-Miami-London- Budapest, we faced this problem several times."
Cons: "Absolutely cold flight, AC was like 15 deg. C"
Pros: "Silent aircraft, good indoor climate"
Cons: "Food was awful, boarding takes too long"
Cons: "Departed one hour late from Miami"
Cons: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."
Pros: "The crew was nice and the food was alright. Good entertainment and comfy plane."
Pros: "Nice and polite flight attendants"
Cons: "Breakfast was very poor and bad."
Pros: "I made it safely to Barcelona"
Cons: "Where shall I begin? The crew was ok, makes me miss flying JetBlue, the crew can learn a lot from them in what customer service and friendly crew is about!!! In my opinion, if they had the chance to learn, this crew would be the same as they are, because it feels like, get them in and complete the shift. The seat was so uncomfortable that I spent the entire 9 hrs awake. The entertainment was terrible. When watching a movie you can't simply start it when you want so if you miss show time when it started you have to begin where it is...I hope that 1st class is different than what it feels like to ride in coach because it makes me feel like steerage! I most certainly would not take this airline to Europe unless I had better accommodations because being in the coach section sucks!"
Cons: "Unfortunately, the passenger beside me a young man was over served by the flight attendant and became extremely inebriated so that when I tried to ignore him and sleep, he kept touching me, rubbing my arm and leg. The crew were aware of what was happening and tried to reprimand him. It made my flight extremely difficult and it was all because the flight attendant served him doubles of whiskey (which the passenger was drinking neat) on six occasions, two bottles of red wine and that does not include the doubles the passenger procured for himself from other attendants. In all the behaviour of this passenger made my flight a complete nightmare and it was totally unnecessary for him to be served this much alcohol."
Pros: "I have no complaints"
Pros: "The crew s oustanding. They were courteous, helpful, very professional and made the flying experience a pleasure for my family. With respect to the Miami ticket agents, there are 3 people I want to highlight for excellent service. Denise, who courteously accommodated our family and rescheduled our flight as needed, another young lady who checked us in. She was sensitive to our party of 5 and was extremely pleasant. The check in process was chaotic at best and she helped make it a pleasant experience. The person is Diane, the manager at the Miami airport. She helped bring order to a completely disorganized check in process and ended up personally escorting us through security toe sure that we made our flight on time. Diane is an excellent leader."
Cons: "The check in process was completely disorganized, due to a cancelled flight from Miami to Heathrow the night before. And there were 3 scheduled flights already that people were checking in for as well. There had to have been at least 600+ people in line to check in, plus those from the night before. The Miami airport doesn't have kiosks for passengers to easily check in and bag drop, which doesn't make sense in such a large and busy international airport. That would have made a huge difference in this case. Also, we paid for our seats to select them prior to 24 hours and we ended up not sitting together."
Pros: "We took off with an hour delay but we caught up so there were no delays in London. Smooth flight. The guy at check in was great, very helpful and pleasant (I forgot his name unfortunately)."
Cons: "-The crew was pretty unfriendly. They did not smile and one crew basically yelled at me becasue he did not hear my reply when he asked what I want for dinner so instead of asking politely again he started to yell at me "Chicken or pasta?'"- I think Allistair was his name. The other lady also came across rude to me when she said "You have to speak up becasue I cant hear you!"- sorry, English is not my first language but I think the polite way should have been "Sorry m'am I could not hear you, could you please spak up?" - entertainment needs better selection"
Cons: "The plane was quite old so there were no individual TVs. For a long flight, this is a must."
Pros: "Good choice of entertainment."
Cons: "Thd boarding was delayed. The food was terrible. Thd breakfast was barely edible. For such a long flight, our flight attendant didn't even check on us after serving the meal and appeared bothered to even be there. In all fairness this was an AA flight not British Airways."
Pros: "The flight got us home"
Cons: "American Airlines, which ran the flight as B.A.'s partner, didn't give any reason for the on-ground delay, and acted as if we all should have expected to be an hour and a half late leaving the terminal. They offered very little information and didn't really care that we were so late leaving."
Pros: "Food and entertainment"
Cons: "Flight was delayed due to weather"
Pros: "Crew was amazing. Very professional and organized. Plane was clean and seats comfortable."
Cons: "No seat entertainment."
Pros: "It was a stressful experience, arriving late for ur connection flight and find out u cant get to ur destination. I would say that they did compliment us with a very nice hotel so i apologize for the bad review i understand u cant do anything about the weather but was amazed with the hotel"
Cons: "arm rest to control inflight entertainment did not work"
Pros: "Has a great crew on this flight..."
Cons: "You really should include some form of entertainment... at least sitcoms or the news..."
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Pros: "Fast and easy"
Cons: "Crew was grumpy, repeated same commercials"
Cons: "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Cons: "Service was terrible, no blanket onboard, wifi was broken, cabin temperature was way too low, feels like around 55f."
Cons: "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
Pros: "That it got me to Paris safe"
Cons: "No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta."
Cons: "The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed."
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Cons: "The flight was canceled, terrible attention"
Pros: "See comments from the first flight"
Cons: "See comments from the first flight"
Pros: "Arrived on time."
Cons: "The seats were very uncomfortable i left the flight with back pains. Very tight space. No TV screens. Not enough room To even open up a laptop"
Pros: "Crew on board"
Pros: "First rate service"
Cons: "No chargers at any seat in coach and flight was delayed 2 hours."
Pros: "The service at the check-in wass awful. The problem with the kiosk machine, I asked for help and they responded rutely. No Customer Service Skills."
Cons: "The crew in the plane was wonderful."
Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Pros: "The time of the flight"
Cons: "The costumer services"
Cons: "Delayed several times. Very inconvenient ."
Pros: "I had an entire row to myself."
Pros: "I love everything very good"
Pros: "Crew was very polite and courteous didn't eat food or watch tv slept."
Cons: "Was very upset that United would not let me board my first flight back to Houston I had no check in luggage and terminal was close I had to stay in Miami airport for 7 extra hours waiting for the next flight when I had plenty of fhne to board.!!!"
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The time estimated for arrive"
Pros: "Airline personel were all very pleasant and eager to help, just not very effective"
Pros: "The seats were very comfortable - there was ample leg room. The attendant that was handing out drinks and snacks was very nice."
Cons: "Flight was delayed, which I suppose wasn't the worst thing. I've had nicer attendants. Many people had to check bags due to there not being ample room in the overhead compartments, however when I was walking to my seat I couldn't help but notice that many people had stored their purses, backpacks, and jackets in the overhead compartments. Many people in the front didn't have anything at their feet which could have saved at least some people the hassel of having to check their bags when they hadn't planned on checking any at all. When I offered this idea to the flight attendant to see if he couldnt possibly make an announcement or if he could ask if anyone could move their stuff he simple answered "Well you know what? No one cares." Although I can understand that must be very frustrating for him and the other flight attendants, I thought the situation could have been handled a little bit better, perhaps there should be a better plan for a situation like this to make sure the room in the overhead compartments is used in the most efficient way."
Pros: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."
Pros: "Boarding went well. Lots of empty seats, so i had the whole row to myself."
Cons: "There was nearly a 3-hour delay because the plane was late arriving from Newark. Take-off was very bumpy;plane dropped and shuddered for a minute or so Considering the small number of passengers, the flight attendants didn't spread their time around any more. Just before the end of the flight, a crew member came offered a glass of water. It tasted so bad that I had to bring it to the back and dump it. The lfight attendant wouldn;t take it' he told me to wait for the next member with a trash bag."
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Pros: "great staff"
Pros: "The plane waited for all of the lint writing luggage to be delivered which was helpful for me because mine was part of that"
Cons: "Paying for entertainment on the tiny screen – this should always be free"
Pros: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Cons: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "The safety videoing ."
Cons: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."
Aside from all the deficiencies with Spirit, charging $3.50 for a cup of coffee smaller than the free one that other airlines offer — if you’re gonna charge $3.50 for coffee— at least make it a decent sized cup - I fly a bit 40-50 times per year and your airlines is pretty pathetic
The flight was delayed for 4 hours due to a mechanical issue they ought to have been inspected before we all boarded. Finally boarding 4 hours later, we missed our connecting flights and didn’t arrive at final destination till 10PM after starting our travel close to 2AM
Nothing 1st Spirit flight and the last
Flight was delayed 2 hours, we did not get even a mint. The area to wait in Miami was ugly, only one restaurant-bar .
I liked that it was punctual. Airplane was clean. Crew was efficient and amicable.
The delay was awful but the crew did everything to make me comfortable
my flight was rescheduled numerous times. I was supposed to depart at 7:06 pm and ended up leaving at midnight. Very frustrating
No problem with the onboard crew . I had to buy tickets again because the agent at the desk did not see my kayak purchase . The time was ticking and if I did not buy tickets would miss the flight . I will fight tomorrow with sprit or kayak for unused fares that I bought . This is ridiculous
I like the prices but I don’t like how the app allowed us to buy big seats that weren’t available. This happened on both legs of our trip
I had a ticket purchased at 6 am. I was told that I have no ticket upon arrival at the airport. I had to buy a new ticket and change my plans. I hope I get a refund for a failed flight ( 171 flight, CODE M9ZVQB)
Cons: "Didn't make the flight do to the covid-19 Quarantine...please refund my money...I made several attempts to get ahold of you before my flight but was unsuccessful..........."
Pros: "Spirit airlines was great."
Cons: "The flight was late"
Cons: "Absolutely everything. We will NEVER fly Spirit again. NEVER"
Pros: "On time and easy."
Cons: "Free beer?!"
Pros: "I arrived eventually"
Cons: "Really late, mechanical failure"
Pros: "The flight times"
Cons: "Paying extra for seats in a plane. No snacks for free. No leg room for average person. Small aisles, no reclining seats!"
Cons: "When I checked in the woman on the desk told me everything was fine. When I tried to board on the airplane they told me o need to pay for my carry on bag 65$. SIXTY FIVE DOLLARS for a small carry on bag!! They told me that if I paid when checking in it would have cost $45"
Cons: "Spirit airlines is the most corrupt airline I’ve ever flown. Would not recommend even if your life depended on it."
Cons: "Most unprofessional airline, will not use again!"
Pros: "Our flight attendant Carmen was Amazing!!"
Pros: "The flight was cjeap"
Cons: "One flight attendant did not show up, and another left after the flight was delayed. This causes the flight to be delayed further. Very unprofessional."
Pros: "The trip from Ft. Lauderdale to Panama was a smooth trip."
Cons: "On the other hand waiting to be checked in needs to improve and also the pricing of luggage need to be more of a realistic price for all travelers."
Pros: "The plan was new but with litlle leg room"
Cons: "Didnt know that spirit was a bare price with no beg or food incloded in the price had to pay 50 dollar a bag in the gate i can fly with same price with bag and food with other company"
Cons: "Flight crew in Atlanta didn't inform us that we could not go to Panama on a one-way ticket and we didn't find out that we couldn't until we got to fort lauderdale. The first flight to Panama was CANCELED....then, when we went back the next day to check in and get our boarding passes, we were told we could not go to Panama unless we paid for a return flight. This was our first time flying international, so we were unaware of that."
Pros: "The pilot doing a great job"
Cons: "The rude staff at Logan airport, the tiny outdated cramped Terminal, the delay for boarding, no free water, baggage was rained on"
Pros: "The price"
Cons: "That I missed my flight because check in machines were acting crazy and the line was ridiculous...booked an expensive one way with delta but way better plane"
Pros: "There was a reason why I never chose to fly Spirit. Nothing has changed, flight delayed, nickle and dime you, poor service, list goes on and on."
Cons: "All of it."
Pros: "boardimg process..numbered seats"
Cons: "no snacks luggage policy. if you are travelling internationally, you need to have your personal effects,one should not be charged for carry on bag"
Cons: "We ended up having to cancel our flight due to Hurricane Matthew. The airline refused to give us a reimbursement for the ticket even though we bought insurance thru your company. I spent hours on the phone with both spirit and your company and still nothing was resolved. Now have an insurance claim hoping to get my money back as we would never use spirit for any other flight besides the one that we were planning to take as it's the only direct flight to Myrtle Beach. You also have to pay for seat assignment and baggage, and that's including a carry on. It's ridiculous."
Pros: "The landing was one of the best I've ever experienced"
Cons: "Legroom was lacking"
Pros: "Friendly staff."
Cons: "Small seats. The way Spirit ala carte you to death. Charge for bags. I had a purse and a small carry-on, and was stopped and sent to kioch to pay for the bag. a whoping 55.00 dollars. Tolded that was two bags not a personal item. Silly. A fee for everything. Even a cup of water. Ridiculous!!!"
Pros: "The price was ok"
Cons: "The fact I had to pay so much for my bags and had to pay for the snacks on the plane"
Cons: "Flight was delayed going and delayed coming. On the way back, the crew told us that if we didnt board quickly, the flight will be cancelled. This is after our flight was delayed after 2 hours."
Pros: "Everything went well from beginning to end."
Cons: "I have no complaints"
Cons: "Misleading rates, terrible customer service, overall a terrible experience. I will never fly spirit after this trip"
Pros: "The flight was cheap which was very nice. But that is all"
Cons: "The dirtiness was foul. I had a piece of chewed up gum on my seat. it was nasty. and how you can only bring one personal item. Normally two carry-ons is customary. There is no complementary food, you have to purchase everything. Also, seats don't recline which is horrible because then sleeping is impossible."
Pros: "Everything was fine"
Cons: "Help with completing customs forms. Perhaps a card in the seat pocket."
Cons: "Way too much turbulence"
Cons: "They switched gates 3 times in Oakland. In Los Angeles, we waited on the Tarmac for 30 minutes."
Cons: "When credit card application was handed out - there was not mention that the free miles for applying were "off peak travel only"."
Pros: "Always opt for big front seat on flight longer than one hour. Crew was extemely nice and accommodating."
Cons: "Nothing to report here."
Cons: "I was confused about by carry on so I paid $55.00 for a carry on thinking I had to. No one else did and there bags where the same size. A waste of $55.00 when I complained at desk about it they said your bag its big, but no one checked my voucher so I did not have to pay more. The person at desk was rude. When i complained when i got on board the hostess said I don't know anything a bout that. Very unhappy."