The airline has an excellent boarding process and crew. Everything right on time. I arrived the check-in desk after boarding had commenced but the staff did everything to still get me on the flight including sending someone to retrieve me from the very long security queue. I did make the flight. Great great people.
En líneas generales Copa es una línea buena no excelente, ofrece cierta calidad de servicio.
Lo que No me conviene de viajar en Copa airlines, es el poco peso permitido en el equipaje. La situación en Venezuela actualmente nos ha llevado (lamentablemente) a traer vivieres y otra serie de productos por necesidad y tuve que pagar sobrepeso. En ese sentido me conviene viajar con una línea que permita mas peso por cada valija aún cuando sacrifique la calidad del servicio.
El personal en este vuelo de Miami a Panamá fué poco atento.
Solicité una cobija porque tenía frío y no había.
After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama.
Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes.
Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .
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