Cons: "The tv set stopped working 45 min before landing."
Pros: "Easy airline to fly with good equipment"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Pros: "Good service from the crew /flight attendance"
Cons: "Terrible food - no choices Terrible wines - no choices"
Pros: "Crew was courteous,helpful."
Pros: "Quick boarding."
Cons: "Food was sub-par. Tight seating"
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Good service from the crew and the boarding process was made quick and punctual."
Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Pros: "The aircraft."
Cons: "The Food was Horrible."
Pros: "The food"
Cons: "El Salvador airport!!!!"
Pros: "We had an amazing flight"
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"
Pros: "On time.. great crew and service.. very good flight"
Cons: "Not too much leg room.. food was just ok..kind of rough"
Pros: "Friendly crew, arrived earlier than expected. Offered to excellent assistance to my mom with the wheelchair"
Cons: "Food wasn’t good. During the stop in Guatemala didn’t change planes so had to wait for the maintenance staff to clean the plane before using bathroom. No water during stop and had to change seats"
Cons: "Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours"
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Pros: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Cons: "I push the "call the stewart" bottom and they never came to me.."
Pros: "The crew, the plane, the flight, the food was all very, very good"
Cons: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Pros: "Avianca es la aerolinea que prefiero y continua siendo"
Cons: "Las aeromozas tienen muy mala actitud, parece que uno les está pidiendo plata."
Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "Comfortable newer aircraft On time departure on both outbound and return flights Full meal service with free beverage including wine and beer offered in economy class. Two free checked bags per passenger in economy class. All of the above are far superior to any airline at a competitive price"
Pros: "Nice crew"
Cons: "The food"
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Pros: "Great flight great service."
Pros: "The most was the attention of the flight attendant and how fast and save we landed. Good vibes"
Pros: "Great flight"
Cons: "Terrible service , terrible boarding and worst food than in prison"
Pros: "The service from Miami to Bogota was pleasant so was the service."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Cons: "Had a two hour delay and couldn't check in early. I tried to check in around 2 AM when I got to Miami (the flight was originally for 9 AM) and they told me I had to wait till 6 AM. Of course, when I came back at 6 AM they weren't open, and only opened around 6:30 AM."
Pros: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Cons: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"
Pros: "The flight was on time, good attention and very pleasant thanks Avianca."
Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"
Pros: "Good airplane and service"
Cons: "Avianca charged my account twice for the cost of the ticket, now the bank says I have to talk to Avianca and Avianca says I have to talk to the bank. It's very annoying to spend hours listening to endless messages in both ends, the bank and the airline, and not being able to get me money back!"
Pros: "Staff help us tho resolve some troubles with wrong name on check in."
Cons: "Wrong name in check in on line"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Cons: "Cancelaron mi vuelo de escala en bogota y me hicierln esperar 12 horas por eso no pude llegar a tiempo a mi compromiso y lo cambie para la fecha antes de irme, como mi compromiso era importante tome el riesgo pero tuve otro retrazo y no pude tomar el vuelo de vuelta, llege al aeropuerto y me dijeron que no podian hacer nada me hicieron pagar 300 dolares mas. Todo esto fue culpa de su aerolinea ya no tengo ganas de viajar de nuevo con ustedes"
Pros: "crew was very charming"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "basically everything"
Cons: "the food"
Pros: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Cons: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"
Pros: "excellent service on board"
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Cons: "Maybe less cold the temperature."
Cons: "Flight was delayed and airlkne system was down"
Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"
Pros: "Confortable seats"
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Pros: "The food they serve besides being a very small portion, is disgusting."
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "everyone was friendly and helpful. better service than the typical U.S. carrier."
Pros: "You got to pick your own movie/games & good was provided"
Pros: "Comfortable and puntual"
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"
Pros: "The quality of the food was excellent but I missed a coffee or tea after dinner and in the morning. The crew was the best I had flew with."
Pros: "the plane and the service"
Cons: "the airport don't have service in early morning, every store was closed"
Pros: "Free meal on a one hour flight!"
Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."
Pros: "As a non-Spanish speaker we felt well cared for."
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "The flight was on time and the crew was nice"
Cons: "Food was not good and since the plane was old, entertainment was poor"
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "Food was really awful"
Pros: "Modern aircraft and good service"
Cons: "Leg room on the flight was cramped"
Pros: "Connecting flight with a meal!"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Pros: "Very friendly and professional service combined with good food"
Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Pros: "la puntualidad y el buna atención."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "On time and did not lose my luggage"
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Cons: "Flights were delayed"
The flight was on time. I missed some food, at least a snack I only got a cup of orange juice.
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Cons: "Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare"
Cons: "The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great"
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Pros: "Crew was very attentive & polite."
Cons: "Online seat selection."
Cons: "Be in time, over 1 hr delayed."
Pros: "The checkin counter staff tried their best to get me a seat for this oversold flight"
Cons: "The TV screen on my flight was broken. So no TV."
Pros: "Decent on flight entertainment"
Cons: "1 hour delay in the flight"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Pros: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Cons: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Cons: "that my ticket was managed by Just Fly when the Kayakpage said that the ticket is Aeromexico's. I will not use Just Fly anymore and Kayak risks me going directly to Aeromexico or other airlines if they are not transparent with the vendor."
Pros: "Ease in ticketing."
Cons: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Pros: "Quick es and punctuality in the flight."
Cons: "Bad service on the staff, no charging station and screen on every seat."
Pros: "They are always on time and they are one of the few flights that include a meal in flight when traveling national."
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Pros: "Average flight. Nothing special."
Cons: "No entertainment system. Nothing Thanks I bring my Ipad. Spend play Solitaire."
Pros: "The services and attention were very good. The flight was in time."
Cons: "I do not have any negative feedback about this travel. I felt good about it"
Pros: "The fly was good."
Cons: "The experiente to arrive at Mexico City airport is always the worst one. The airplane takes much time to arrive at the finger, the lines are too big, the luggages takes much time to arrive..."
Cons: "No spacefor carry on bag"
Pros: "Vuelo acorde con el horario establecido"
Cons: "Regular atención del personal en el aeropuerto"
Pros: "Very nice flight attendant"
Cons: "Crew standing in the back talking to each other with their backs on us"
Cons: "delay due to late arrival of crew entertainment system not working properly"
Pros: "Always comfortable, so much nice leg room than other airlines, always great food and drinks, and best of all the service is outstanding!"
Pros: "No waiting at the counter. Personal assistance. TSA preference. Free coffee and cookie.Thanks!"
Cons: "Small seats."
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Pros: "Ontime and pleasant"
Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Pros: "Service was friendly and very attentive"
Cons: "Every time I would fly out in Aeromexico we never payed for luggage I don’t know why they changed their policy to charge for every bag."
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Pros: "The ticket counter heavy set with black hair, I think her 1st or last name start with "JA" is very very ride and unprofessional. In the middle of taking care of me and my wife he walk away and said., I'm going to the back, let someone else take care of you. Please call me to get the full detail @ 954-501-5998 or email: email@example.com"
Cons: "Ticket counter employee at Miami international airport are very rude and unprofessional."
Cons: "My flight was moved around then cancelled and I didn't know. I also never got a refund for the flight so I really didn't know! Then I got to the airport and said that they canceled my flight but they got me on a new one for the first leg to Mexico City but then there were no flights for my second leg to Cabo"
Pros: "Everything. Everybody very helpful"
Pros: "1. Food was and drink was decent 2. In flight entertainment was good 3. Crew were friendly and helpful"
Cons: "1. Flight was delayed over an hour due to flight crew arriving late 2. Paid for a premium seat and space was just as cramped as a non premium seat 3. Boarding was a free for all no control by staff for boarding zones.. Also when are airlines ever going to learn to board passengers from the rear to front first? 4. Mexico city landing was terrible, we all felt like the rear of the aircraft was fish tailing"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Pros: "I really liked the service and en comfort"
Pros: "Efficient boarding process and friendly helpful staff."
Cons: "We what on the runway for over 20 minutes without explanation as to why we were not leaving on time. Prior to this an announcement said they were refueling and we should not fasten our seat belts in that process. There was no announcement to say the fueling had been completed or who we were leaving later than scheduled. All of a sudden we just began the pushback from the gate."
Volaris is the worst aerolines ever, they’re stuff it’s helpless, they don’t even how to take care of clients. Will NEVER use them again!!
El personal es poco o nada amable, los asientos muy incómodos.
Cons: "Letting me know from the beginning that I need to scan some stupid code that is not necessary I waste a lot of time trying to scan the code and I couldn't to finally an employee give me a form to put what all ready was written"
Cons: "Offer something to drink"
Pros: "easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood"
Cons: "best flight ever with volaris!!!!"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Cons: "Customer service."
Pros: "The seats were comfortable"
Cons: "Better training with the crew"
Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"
Cons: "Very little leg room"
Pros: "On schedule A+, even ahead of schedule a few minutes."
Cons: "Very little legroom, not reclinable seats, no carry-on included, no snacks included for the 3+ hour flight. They should include more for the price."
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Pros: "My flight was delayed ... one hour and had to run to catch my connecting flight !"
Cons: "On time flights !!!"
Cons: "None , everything worked out well it was an excellent fly"
Pros: "My experience was so terrible I don’t have anything positive to say."
Cons: "1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak."
Pros: "The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence"
Cons: "You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM"
Cons: "The flight did not exist!"
Pros: "Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER"
Pros: "It was awful"
Cons: "The airline needs to change and advance it was awful uncomfortable and miserable"
Cons: "Never booking with this airline again."
Pros: "Boarding was fast."
Cons: "Flight was delayed."
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible"
Pros: "That was fast"
Cons: "The seat is not at all confortable"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Cons: "gates changed multiple times, got different information from different people. had to shuttle to the plane. over an hour delayed but no notifications of delay were ever updated"
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Cons: "1 hour delayed, and luggage took 30 minutes to be available even though flight gate was very close"
Pros: "Internet was a great experience. Comfortable and efficient."
Cons: "Volaris was the worst airline I have ever used. Rude, check in, no legroom, a charge for water? ??????? Horrible"
Cons: "Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight."
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Cons: "They don't follow procedures for all, if your white and speak English then you won't ask for nationality, if you are brown and speak the native toung you will be asked if you are a citizen to that country or if your flying with a visa mean while they have the passport in their hands. return flight was canceled with not much notice"
Pros: "Web check in was super easy, the flight was on time and all the crew was really nice."
Cons: "No complimentary drinks or food, no entertainment on board."
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"
Pros: "The flight was on-time. The plane was clean, the toilets were clean."
Cons: "The Food service was very slow, we didn't have enough time to eat. We got seats with no window, it was uncomfortable. Not enough space to strech the legs."
Cons: "Everything, the service, they charge for everything."
Pros: "Nothing really"
Cons: "Janet the flight attendant was specially rude, like all the crew Its too bad"
Cons: "The bad is the rules on the baggage"
Pros: "Punctuality, friendly flight crew"
Cons: "Boarding was an unorganized free-for-all"
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "On time, no hassles about carry ons, great one way gate."
Pros: "Smooth boarding process"
Cons: "Flight was delayed, flight crew were not able to set boundaries with other passengers who would get up and delay the take off"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Cons: "Very uncomfortable flight. Ridiculous that the charge $50 for carry on, even if you carry it on !!! And then charge for food on flight. Delayed for an hour and a half. Never again"
Pros: "The app is decent and user friendly."
Cons: "Boarded on time, took off 75 minutes later because I think someone clogged the toilet prior to take off. The seats were very uncomfortable - not a lot of cushioning, couldn’t recline, very narrow arm rests. The flight attendants were not the most hospitable as well. I did not receive a drink the entire 4 hour trip. The plane was just very minimalistic."
Pros: "No frills, but plane was clean and flight on time. For price what more could one want."
Cons: "Baggage fee was high. Even though emergency exit seats were empty during the flight, there was still a $50 fee to sit in one."
Pros: "Boarding was smooth and fast. The travel time was a bit faster than predicted too."
Cons: "With lack of reclining seats and no complimentary snacks or drinks at all, the comfort scale is lacking. Even the tray tables were replaced by miniature, undersized, pieces. Even with the discounted prices, it’s hard to want to fly with them again."
Cons: "Old people boarding first, boarding slowly, then arguing that their carryon is really just a personal item. Wasting time, and eventually getting to keep their obviously oversized item for free. (The feat of us paid for ours) Th n they are allowed to put their item in the overhead compartment when the rules clearly state personal items go under the seat. Frustrating"
Pros: "Nothing other than sitting on the first row"
Cons: "Waiting for more than 3 hours to check in my bag then pay a lot of money for it.only 3 people at the checking area."
Cons: "Seat,s are to small and hard"
Pros: "More snack/food options"
Cons: "Too long trip without free food"
Pros: "It was my mother's 1st time flying alone with an airline I had never flown. I was nervous because she needed a lot of assistance, but the Frontier guys who took care of her went above and beyond to make sure she would be taken care of. They walked her onto the plane, and made sure she was taken to her seat. The little things matter. And it's the only airline that flies direct from MIA to PVD:)"
Cons: "The additional charges added on make this airfare comparable with others. Initially, I only went with it because it was the only airline that flew direct to PVD. If Frontier is going to be comparable in price to others, make sure the service is also on the same standards. Also, the flight leaving earlier than the scheduled time can be a hassle for someone cutting it close."
Cons: "wished I knew about the fees for both checked and carry-on luggage"
Pros: "I liked the price but class of service given.....i would gladly pay more. I arrived at the ticket counter at 9am to a line of people with 12 empty counters.We were told by other airlines and security that they open at 9:30.Finally some came at 9:45...and then only one person. Also by the time I added an additional 65.00 for baggage my flight ended up costing more than if I would have taken a classier airline."
Pros: "Staff was friendly"
Cons: "Flight was delayed 20 minutes, then an hour, then another hour, then 7 hours. My 930am flight finally departed at 730pm."
Cons: "Extremely smelly (poor ventilation?), seats dont recline, no table, scary landing that gave air sickness to many. Many extra fees, might as well fly a normal airline."
Pros: "The crew was fantastic very accommdating and friendly and i arrived at my destination ahead of schedule always a plus!"
Cons: "Eventhough i paid for the more roomier seats, it was still a tight squeeze. Next time I'll choose seats by the wing or thr very first rows."
Pros: "Crew was friendly."
Cons: "Not terrible but the cost of the flight doesn't include carry-on charge per person of $35 each way (so add $70 to your ticket even if you travel light). I'm 5'5" and the seats were tight. No tv. No snacks. No charger."
Pros: "Everything was on time. The seats were comfortable. No big issues."
Cons: "You have a box to measure carryons at the desk and the representative said bags needed to fit it, but they never checked bags as they were brought on board, and many of them were way over size. That leads to a shortage of space for those of us who used correctly sized bags. You need to enforce the rules. The copilot's announcements were mumbled and very quiet. You could hardly hear them. The pilot's announcements were fine."
Pros: "Check in every thing was smooth. Your staff is very hospitable."
Cons: "My original flight was cancelled due to the strom. I rebooked for the Sunday because i was told you were rescheduling for Sunday flights only. I would have preferred to reschedule for Saturday but wasn't allowed. To my surprise you had flights Friday snd Saturday after the storm passed which were already full. I missed events i already paid for which i was upset. I felt i should have been notified about the open flights and given an option to reschedule with no penalty."
Pros: "the crew was amazing... so were the agents at the gate.. you all have hired very good people..."
Cons: "seats didn't recline"
Pros: "The crew was fine, polite."
Cons: "My biggest complaint is the lack of communication. Upon booking they do not make you aware that you have to pay extra to bring luggage of any kind. This added $60 to my trip, making the flight no longer "low cost" also I was sitting in the back of the plane and the bathrooms were emitting a sewage smell during the whole flight. We were also delayed for over an hour both ways once sitting on the plane and there was no explanation as to why. I would never consider taking this airline again."
Pros: "Service was good ,on time , no hassle for bags ,I had one bag ,I was hearing lot of harassment on baggage . I found all good , no issue at all"
Cons: "Service,on time"
Pros: "They ripped me off on the carryon and the staff seemed to have animosity towards me"
Pros: "The staff onboard were friendly and the flight was fast and we arrived early."
Cons: "You have to pay for all snacks, no tv, electronic boarding passes don't work with TSA causing me to have to stand in line even though I was already checked in, the counter was understaffed and I don't think I like having to purchase the seat separate from the airline ticket."
Cons: "baggage fees"
Pros: "Overall experience"
Cons: "Had to pay for seats, carry on, and snacks"
Cons: "When I get to the gate the woman told me that I don't pay for my carry on luggage even though it was the 2nd flight in a round trip flight. The first part I got on with the same exact bags with no extra charge. Instead of looking up my info she told me I pay or I stay. Without raising my voice I asked her to check but this caused her to get defensive. We had 5 min to get on the flight and we didn't have time to argue. Frontier robbed me of $120. I fly back and forth from Florida to New Jersey always using Frontier. This past weekend is my last time using that airline. Jet Blue and American will now get my business and I'll make sure I tell everyone I know about what happened."
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Cons: "Frontier isnt honest about its information display policies... the price displayed on Kayak does not mention that passengers have to pay for carry on.. which is truly an odd expense.. $ 40 each time in a round trip is a considerable expense.. furthermore, there is no mention that I have to pay for water and not to mention the old aiplanes... which rattles... this airline isnt worth the hassle..."
Pros: "The gate attendant and the crew were all very nice and accommodating. Basic flight, no worse or better than any other airline."
Cons: "I did not realize they charged for carryon, so was charged $40 at the gate. So much for an excellent fare. Was not aware Frontier had changed to a "no frills" airline. It was also annoying to have advertising for their credit card, but a lot of airlines do this and it is equally annoying. Everything was a cost, even water. Well, now I know and can make more informed decisions before traveling with them again."
Pros: "price was good."
Cons: "I was not aware that there would be an extra charge for the seat and carry-on/checked bag. I didn't realize until the night before the trip when I received the check in email. this should have been informed upfront!! the seats and tray tables should be wiped down after every single flight!!!"
Cons: "Very uncomfortable. Not worth to fly a "cheaper" airline because after you pay for all the extras like check in and/or carry on luggage you realize you could travel with a better airline. Also I was told my flight was delayed more then 3 hours a couple of hours before the original time of flight. Had to hang at airport and those 3 hours delay messed completely with my weekend trip to Vegas where I had a camper rented with time for pick up."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Pros: "Nothing special"
Cons: "They charge additionals for everything and give only water once in the plane. At the end after chargin for every piece of luggage "EVERY" the ticket is more expensive than others carriers."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "I liked how efficient the entire staff and flight crew was."
Cons: "I world have liked to know that all food and beverage were available for purchase only."
Cons: "carry on price"
Cons: "We got bussed from Philadelphia to LGA as plane was short of fuel due to long wait time landing in LGA. It was just terrible. Took forever to get to NY. Not entirely airlines fault. Weather has lot to do with it. But number of factors contributed. Boarding was delayed as we missed our a lot and took of later on top of already late flight. Then. Things just went south. The Staff were very counties and helpful and did their best."
Pros: "There was absolutely nothing I enjoyed."
Cons: "The Pilot was horrible!!! When we were preparing for landing, it felt like a roller coaster ride. The plane made a long drop and had everyone screaming. I'm never stepping to that plane ever again."
Pros: "The crew was just great I had to leave a review. Woman at ticketing and the gate was amazing, very funny kind and accommodating! Flight attendants were the same as well, made the experience very pleasant :)"
Cons: "You have to pay for a bag, zero entertainment & zero free snacks :("
Pros: "I liked one stewardess who was very helpul unfortunately didn't get her name. Thin, tall, blonde hair. She was very attentive."
Cons: "The gate changed and it was 15 minutes to supposed departure time and no one announced it or signage. Flight was to leave at 1:20, we weren't updated of a delay. They got us inside the plane at 1:45 and flight didn't leave till 3p!! The seats were squished and no one would give us any info. Close to departure the pilot said there was a maintenance issue. The other 2 female stewardesses were bitches. An asian one with short hair and a chubby blonde one in about her 60s."
Cons: "* I had to pay additional for any seat that I chose and for baggage, both ways increasing the price significantly. * The basic seat was tiny and very uncomfortable * The crew offered beverages for a cost but not any soda or water. * One steward slept on the plane for a good half hour or more."
Pros: "The seats"
Cons: "Hidden fees for carry on and flight crew was unable to even fill my water bottle. American airlines were able to do so even if it was not filled up all the way."
Pros: "I have read other reviews of a delay.but my experience ... we were ontime. Listen people, it is what it is, what are you expecting for these low fares? so here's what you do, take advantage of the low fare BTW I paid $44 from Miami to Atl One way. Take your backpack and go! it's either Frontier or $100 plus for another airline."
Cons: "There is not much I didn't like, I've traveled enough to know not to expect luxury for certain priced flights."
Pros: "It was really fast flight i loved it."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "The plane was forced to do a mechanical update by the FAA. It was thus 6 hours late. The mechanical should have been tended to in regular service of the plane - not before boarding with passengers. They are clearly not doing a thorough job at maintenance requirements. Given that the plane was stopped in Denver (their headquarters), they should have provided another plan from standby - do they not have any planes ready to go on standby at their hub?? Get some! Passengers were given lunch vouchers at the gate, but only one of the food vendors would take them citing poor contract relations with Frontier and not getting timely paid. That one (a Pizza place) was very reluctant to take the voucher also. In Addition: $45 for a small carry-on bag was ridiculous as was no complimentary music, tv, cracker, peanut or coffee. I was unable to check-in online with my cell phone due to poor user friendly programming and poor communication of data from Kayak"