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Find Cheap Flights from Miami to Washington (MIA - WAS)

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Miami to Washington Flight Information

Avg. Flight Duration 2h 42m
Flights Arrive in Washington
Flights Depart from Miami
Flight Price $175
Distance 924 miles
Airlines American Airlines, United, Delta

Good to Know

Low Season:
October
Best time to beat the crowds
2%
expected price decrease
High Season:
March
Most popular time to fly
1%
expected price increase
Average Price:
$266
(avg. price over the last 2 weeks)
Good Deal:
$202
or less (round trip)

When to Book Flights from Miami to Washington

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top Tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $202 or less.
The cheapest flight from Miami to Washington was found 90 days before departure, on average.
Book at least 6 weeks before departure in order to get a below-average price.
High season is considered to be February, March and April. The cheapest month to fly is October.
Morning departure is around 8% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Miami to Washington Flights

How long does a flight from Miami to Washington take?
An average nonstop flight takes 2h 33m, covering a distance of 924 miles.
How many flights are there between Miami and Washington?
There are 448 (nonstop) flights between Miami and Washington per week, averaging 64 per day.
Which airlines provide the cheapest flights from Miami to Washington?
In the past 3 days, the cheapest round-trip tickets were found on American Airlines ($175), United ($183) and Delta ($186).
Do I need a passport to fly between Miami and Washington?
No.
Which airlines fly most frequently between Miami and Washington?
American Airlines (19 times daily), LATAM Airlines (14 times daily), British Airways (11 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly Miami to Washington?
For Miami to Washington, Thursday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Washington back to Miami, the best deals are generally found on Tuesday, with Saturday being the most expensive.

Book cheap flights from Miami to Washington (round-trip)

Airports
Origin
Miami
$175
only
$175
Destination
Washington
$175
only
$175
$183
only
$183
Thu, Sep 6
MIA
Miami
IAD
Washington Dulles Intl
2h 33m
Sat, Sep 8
IAD
Washington Dulles Intl
MIA
Miami
2h 50m
Trip: 3 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
BCN
JFK
Good 7.6

Even on a big ole B777 you better upgrade to bigger seats

MIA
IAD
Good 6.4

Left and arrived more or less on time. No major issues.

Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed.

MIA
IAD
Okay 5.6

Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.

The seat discomfort and the lack of entertainment.

ORD
MCO
Excellent 8.0

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

LAX
ORD
Excellent 8.6

Pilot was informative.

Wed, Nov 14
MIA
Miami
DCA
Washington Reagan-National
6h 45m
Wed, Nov 28
DCA
Washington Reagan-National
MIA
Miami
2h 46m
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
EWR
MEX
Excellent 10.0

Everything was on time and on schedule.

No food.

BRU
IAD
Excellent 10.0

Everything

IAD
SAV
Excellent 9.3

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart.

GVA
IAD
Mediocre 2.0

Flight crew from Geneva was nice

The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight.

ATL
DEN
Okay 5.6

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

Thu, Sep 6
MIA
Miami
IAD
Washington Dulles Intl
5h 40m
Sat, Sep 15
IAD
Washington Dulles Intl
MIA
Miami
2h 50m
Trip: 10 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 19,595 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
LGA
TYS
Good 6.8

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

JFK
SJC
Excellent 8.0

Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations

The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes.

SFO
DTW
Okay 4.6

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.

JFK
MXP
Excellent 8.0

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

JFK
CUN
Okay 5.6

Flight was delayed.

Fri, Sep 7
MIA
Miami
IAD
Washington Dulles Intl
2h 38m
Mon, Sep 10
IAD
Washington Dulles Intl
MIA
Miami
2h 50m
Trip: 4 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
MIA
IAD
Good 6.4

Left and arrived more or less on time. No major issues.

Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed.

MIA
IAD
Mediocre 3.6

The fact we arrived safely

Long time to claim baggage, three hours delay, uncomfortable seats

ORD
MCO
Excellent 8.0

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

MIA
IAD
Excellent 10.0

Overall ease of process.

Waited very long for luggage, but that may be an airport problem, not yours.

MIA
IAD
Okay 5.6

Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.

The seat discomfort and the lack of entertainment.

Thu, Nov 15
MIA
Miami
DCA
Washington Reagan-National
5h 23m
Wed, Nov 28
DCA
Washington Reagan-National
MIA
Miami
2h 46m
Trip: 14 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
BUR
DEN
Okay 4.3

Efficient

Delayed departure; cramped seat; minimal amenities

ATL
DEN
Okay 5.6

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

SEA
EWR
Excellent 10.0

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

BRU
IAD
Excellent 10.0

Everything

GVA
IAD
Mediocre 2.0

Flight crew from Geneva was nice

The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight.

Tue, Oct 2
MIA
Miami
DCA
Washington Reagan-National
4h 14m
Wed, Oct 10
DCA
Washington Reagan-National
MIA
Miami
2h 35m
Trip: 9 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 19,595 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
CUN
ATL
Mediocre 2.0

The schedule was not good and I was needed to take later flight than I ordered.

PBI
LGA
Excellent 10.0

Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight

JFK
SJC
Excellent 8.0

Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations

The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes.

LGA
PBI
Excellent 10.0

There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!

EWR
ATL
Mediocre 2.0

Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight

Sat, Sep 8
MIA
Miami
IAD
Washington Dulles Intl
2h 38m
Wed, Sep 19
IAD
Washington Dulles Intl
MIA
Miami
2h 50m
Trip: 12 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
MIA
IAD
Good 6.4

Left and arrived more or less on time. No major issues.

Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed.

MIA
IAD
Mediocre 3.6

The fact we arrived safely

Long time to claim baggage, three hours delay, uncomfortable seats

MIA
IAD
Excellent 10.0

Overall ease of process.

Waited very long for luggage, but that may be an airport problem, not yours.

LAX
ORD
Excellent 8.6

Pilot was informative.

MIA
IAD
Okay 5.6

Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.

The seat discomfort and the lack of entertainment.

Fri, Feb 1
MIA
Miami
DCA
Washington Reagan-National
5h 33m
Sun, Feb 10
DCA
Washington Reagan-National
MIA
Miami
2h 41m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
OKC
IAH
Mediocre 2.0

You had us leaving from Dallas...we were on flight from Houston to Amsterdam

BUR
DEN
Okay 4.3

Efficient

Delayed departure; cramped seat; minimal amenities

SEA
EWR
Excellent 10.0

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

CMH
IAD
Excellent 10.0

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

IAD
SAV
Excellent 9.3

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart.

Fri, Oct 19
MIA
Miami
DCA
Washington Reagan-National
6h 20m
Mon, Oct 22
DCA
Washington Reagan-National
MIA
Miami
2h 45m
Trip: 4 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 19,595 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
LGA
MSP
Excellent 8.0

The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time.

Virtually no food options.

EWR
ATL
Mediocre 2.0

Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight

CUN
ATL
Mediocre 2.0

The schedule was not good and I was needed to take later flight than I ordered.

PBI
LGA
Excellent 10.0

Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight

JFK
SJC
Excellent 8.0

Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations

The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes.

Tue, Sep 11
MIA
Miami
IAD
Washington Dulles Intl
2h 33m
Wed, Sep 19
IAD
Washington Dulles Intl
MIA
Miami
2h 48m
Trip: 9 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
MIA
IAD
Mediocre 2.0

Getting off of that plane.

I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team.

BCN
JFK
Good 7.6

Even on a big ole B777 you better upgrade to bigger seats

MIA
IAD
Excellent 8.0

Crew was very friendly

DFW
MCO
Good 7.0

Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that.

Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying.

ORD
MCO
Excellent 8.0

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

Thu, Sep 13
MIA
Miami
DCA
Washington Reagan-National
7h 55m
Mon, Sep 17
DCA
Washington Reagan-National
MIA
Miami
2h 58m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
IAD
DEN
Mediocre 2.0

Second standby adventure of the day got longer as inbound flight was late.

CMH
IAD
Excellent 10.0

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

ATL
DEN
Okay 5.6

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

SEA
EWR
Excellent 10.0

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

DEN
LAX
Okay 5.0

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

Wed, Sep 12
MIA
Miami
IAD
Washington Dulles Intl
2h 33m
Tue, Sep 18
IAD
Washington Dulles Intl
MIA
Miami
2h 48m
Trip: 7 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
ORD
MCO
Excellent 8.0

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

MIA
IAD
Excellent 8.0

Crew was very friendly

MIA
IAD
Mediocre 2.0

Nothing

Wait 4 hours for a delay flight

MIA
IAD
Mediocre 2.0

Getting off of that plane.

I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team.

MIA
IAD
Okay 5.6

Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.

The seat discomfort and the lack of entertainment.

Sat, Sep 15
MIA
Miami
DCA
Washington Reagan-National
5h 25m
Mon, Sep 17
DCA
Washington Reagan-National
MIA
Miami
2h 58m
Trip: 3 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
BUR
DEN
Okay 4.3

Efficient

Delayed departure; cramped seat; minimal amenities

IAD
DEN
Mediocre 2.0

Second standby adventure of the day got longer as inbound flight was late.

DEN
LAX
Okay 5.0

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

OKC
IAH
Mediocre 2.0

You had us leaving from Dallas...we were on flight from Houston to Amsterdam

SEA
EWR
Excellent 10.0

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

Thu, Sep 13
MIA
Miami
IAD
Washington Dulles Intl
2h 38m
Wed, Sep 19
IAD
Washington Dulles Intl
MIA
Miami
2h 50m
Trip: 7 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
MIA
IAD
Okay 5.6

Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.

The seat discomfort and the lack of entertainment.

MIA
IAD
Excellent 8.0

Crew was very friendly

LAX
ORD
Excellent 8.6

Pilot was informative.

MIA
IAD
Excellent 10.0

Overall ease of process.

Waited very long for luggage, but that may be an airport problem, not yours.

MIA
IAD
Mediocre 3.6

The fact we arrived safely

Long time to claim baggage, three hours delay, uncomfortable seats

Sat, Sep 22
MIA
Miami
DCA
Washington Reagan-National
5h 09m
Wed, Sep 26
DCA
Washington Reagan-National
MIA
Miami
2h 53m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
OKC
IAH
Mediocre 2.0

You had us leaving from Dallas...we were on flight from Houston to Amsterdam

GVA
IAD
Mediocre 2.0

Flight crew from Geneva was nice

The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight.

SEA
EWR
Excellent 10.0

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

IAD
SAV
Excellent 9.3

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart.

EWR
MEX
Excellent 10.0

Everything was on time and on schedule.

No food.

Fri, Sep 14
MIA
Miami
IAD
Washington Dulles Intl
2h 38m
Wed, Sep 19
IAD
Washington Dulles Intl
MIA
Miami
2h 48m
Trip: 6 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
MIA
IAD
Mediocre 2.0

Getting off of that plane.

I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team.

DFW
MCO
Good 7.0

Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that.

Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying.

LAX
ORD
Excellent 8.6

Pilot was informative.

ORD
MCO
Excellent 8.0

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

MIA
IAD
Good 6.4

Left and arrived more or less on time. No major issues.

Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed.

Tue, Oct 2
MIA
Miami
DCA
Washington Reagan-National
6h 42m
Sat, Oct 6
DCA
Washington Reagan-National
MIA
Miami
2h 45m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
BRU
IAD
Excellent 10.0

Everything

SEA
EWR
Excellent 10.0

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

LHR
IAD
Excellent 10.0

Service

Nothing

DEN
LAX
Okay 5.0

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

IAD
SAV
Excellent 9.3

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart.

Sat, Sep 15
MIA
Miami
IAD
Washington Dulles Intl
2h 38m
Tue, Sep 18
IAD
Washington Dulles Intl
MIA
Miami
2h 48m
Trip: 4 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
BCN
JFK
Good 7.6

Even on a big ole B777 you better upgrade to bigger seats

MIA
IAD
Excellent 10.0

Overall ease of process.

Waited very long for luggage, but that may be an airport problem, not yours.

ORD
MCO
Excellent 8.0

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

MIA
IAD
Good 6.4

Left and arrived more or less on time. No major issues.

Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed.

MIA
IAD
Okay 5.6

Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.

The seat discomfort and the lack of entertainment.

Mon, Dec 24
MIA
Miami
DCA
Washington Reagan-National
6h 38m
Mon, Jan 7
DCA
Washington Reagan-National
MIA
Miami
2h 41m
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 58,789 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
IAD
SAV
Excellent 9.3

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart.

BRU
IAD
Excellent 10.0

Everything

CMH
IAD
Excellent 10.0

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

GVA
IAD
Mediocre 2.0

Flight crew from Geneva was nice

The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight.

DEN
LAX
Okay 5.0

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

Tue, Sep 18
MIA
Miami
IAD
Washington Dulles Intl
2h 33m
Sat, Sep 29
IAD
Washington Dulles Intl
MIA
Miami
2h 50m
Trip: 12 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 20 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
MIA
IAD
Mediocre 2.0

Nothing

Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible

BCN
JFK
Good 7.6

Even on a big ole B777 you better upgrade to bigger seats

MIA
IAD
Okay 5.6

Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight.

The seat discomfort and the lack of entertainment.

MIA
IAD
Good 6.4

Left and arrived more or less on time. No major issues.

Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed.

LAX
ORD
Excellent 8.6

Pilot was informative.

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