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Top 3 airlines serving from Michigan to Panama
Scores according to KAYAK customer reviews
Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"
Cons: "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
Cons: "Business class - never offered food or drink for entire flight."
Cons: "Once again.... too much advertisement!!!! I just want to enjoy my vacation."
Cons: "Flight attendant was exceptional."
Pros: "very late"
Cons: "very late"
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Cons: "Felt good to be home after almost 4 hours delayed."
Cons: "Customer service. Not losing my bag"
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Cons: "seat back tv"
Cons: "My Seat was very uncomfortable"
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pros: "Better space between the sits and the crew were nicer than prior fly with AA"
Cons: "Need better food"
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"
Pros: "Comfortable and simple flight"
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Pros: "The crew in the plane was so happy and funny ! Nice group ! The food was fine, always can be better that’s the true hahahah"
Cons: "The crew from AA in LAX it’s old and they don’t know nothing, our check in take 45 min, because we want to pay a extra bag. Thanks his we went with a lot time extra. American Airlines you need to make a big effort for be better."
Pros: "Easy and smooth flight."
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Pros: "Entertainment selection."
Pros: "Service was good"
Cons: "Seats were very small and very tight bags did not stow under seats like usual"
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Cons: "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."
Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."
Pros: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
Cons: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."
Pros: "Arrived early"
Cons: "Overweight flight attendant bumped into me everytime they went down the aisle making sleep very difficult."
Pros: "Boeing 777 was very comfortable and quiet. Power provided to each seat. Food and drink were readily available."
Cons: "They had to reboot the entertainment system 2 times to get it working which took over an hour. Had to redo seat assignments. Did not like bogus 79 and 129 dollar seat assignments that were designed to just extract more money from the customer."
Pros: "All connections-smooth"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
Pros: "On time performance; friendly, competent staff."
Cons: "flight delay"
Cons: "Significantly late & rude, as usual."
Pros: "The crew were very kind and helpful."
Cons: "On the return flight the media equipment did not work."
Pros: "The entertainment selection was nice, and it was nice that we were served lunch."
Cons: "On my flight from Medellin to Miami, the stewardess did not offer my row a drink. Then when I asked for one, I was told I can only have water or juice, of which I wanted neither. The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Cons: "Crew didn't smile much."
Cons: "Arriving early to Philadelphia"
Cons: "We were not advised that we had to change planes. Our original iteniary was an one hour layover in Chii, and continuing on the same plane. If my wife did not ask a flight attendant a question I might have missed my connecting second flight. I never heard of the same flight number being used on a another plain."
Pros: "Crew was polite and professional"
Cons: "First off, I got bumped from my flight in New Bern, the only restaurant took cash only, the airline rep put me in a taxi to Greenville, NC, probably 40 minutes or so, because he could not find me a guaranteed flight out of Charlotte if I took a later flight from New Bern. I had over a 3 hour wait in Greenville. In New Bern, they did an additional security check on my shoes, these were flip flops, really? In Greenville, they did an additional check on my carryon bag and threw my toothpaste away, it was over 3 ounces, it had passed other points, no restaurants in Greenville, NC airport, only vending machines and 2 were broken. .Seating was pretty tight too! 3 hr for next flight"
Cons: "It was cancelled four hours before my flight."
Pros: "Everything was convenient everybody was nice got the seating that I asked for"
Cons: "Layover was long"
Pros: "they held the flight late so I could make my connection"
Cons: "there was no overhead storage room left because my first flight was late seats were cramped crew mumbled and didnt seem to give a f' about their jobs baggage took an hour to claim."
Pros: "The funny crew"
Cons: "Softer landing"
Pros: "Nothing very bad experience, the staff very nasty !!"
Cons: "My flight had a big the delay, and they didn't really help us with flight connection they we us hartzell time . Also one is my suitcase did come on time . The seat were very bad for economic class . I WON'T EVER FLIGHT FROM UNITED AIRLINES!!! I ALWAYS TRAVEL THIS MY FRIST TIME USING THIS AIRLINE I WON'T DO IT AGAIN!!!"
Pros: "United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning."
Cons: "Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection."
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Pros: "Fast and easy"
Cons: "Crew was grumpy, repeated same commercials"
Cons: "Plane was late and missed connection."
Cons: "Customer service"
Cons: "Terrible experience. Will avoid united at all costs. We arrived with enough time and called ahead. They said to run and the plane would still be there however at the kiosk, the personell was very unhelpful. They made us miss our flight, fly out the next day and didn't now help change our return flight to the next day. I called united, the booking agency and the other airline without getting any changes."
Pros: "The crew was super attentive and cordial."
Cons: "United Airlines has really deteriorated. Paid entertainment for an international flight is really nickle-and-diming it, especially since it was direct tv which is only available over the continental US!"
Pros: "Friendly staff, great food.Overall good flight"
Cons: "Limited Space for Carry on luggage had to exit plane in order to check the bag in to cargo area. Confused as to why the crew chosen had no Spanish speaking attendants. We were going to panama there will more then 1 traveler that may not know how to speak English."
Cons: "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
Cons: "Flight was canceled"
Pros: "On time"
Cons: "Worst airline I’ve taken in a while .. you can tel they want is $$. From charging to change seats. To have VERY LITTLE leg room (and I’m 5’2”). Charging for entertainment and the seats are uncomfortable. Crew seemed embarrassed. The crew was fine and did their job."
Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Cons: "A 5+hr flight and a bag of pretzels for a snack? Cheap! Unfriendly staff at Panama airport"
Pros: "The staff was amazing made you feel really confident!"
Cons: "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
Cons: "Not enough time to get to my connecting flight. Landed at 9:40 in terminal C then had to run to terminal E for my 10:20 flight. Even if I ran as if I were in a marathon I had no chance in making my flight. Please don't advertise such a tight trip for purchase. Spent 5 hours at the airport waiting for the next flight. Lovely..."
Pros: "Directv on board"
Cons: "No food. Delayed. Bad crew"
Cons: "The flight was canceled, terrible attention"
Pros: "See comments from the first flight"
Cons: "See comments from the first flight"
Pros: "First rate service"
Pros: "Good attention"
Cons: "Food not Not any enterteinmet unless you pay"
Pros: "The timing"
Cons: "No food, no great entertainment,very tight space"
Pros: "The crew was Amazing!"
Cons: "It was hard to be on an international flight without any power options to charge or entertainment. It seems that a long flight out of the country should provide at least 1 amenity."
Cons: "I did not like that there was no food. Long flights are supposed to give some, at least a small sandwich."
Cons: "El peor servicio que he recibido"
Cons: "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
Cons: "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
Pros: "I had an entire row to myself."
Pros: "Good service"
Pros: "Much better flight from HOU-PTY. Crew was more friendly. Option to qatch free movies on my personal device is great."
Cons: "4 hour flight and only a small pouch of savory snacks and some mints! Leg room is very limited."
Pros: "It was indeed good experience."
Pros: "Airline personel were all very pleasant and eager to help, just not very effective"
Cons: "paid entertainment"
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Pros: "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
Pros: "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
Cons: "Over a 3 hr delay in leaving Flont"
Cons: "Was good"
Pros: "The food the free alcoholic drinks it was a short flight from Panama city to Quito but they gave you all the free drinks you wanted and a nice meal in like an hr flight, stewardesses were great as well top customer service, live copa, no entertainment but that's OK on a short flight"
Cons: "nothing, likes everything quick flight drinks pretty stewardesses, all my airline dreams fulfilled"
Pros: "Wonderful cabin crew"
Cons: "No entertainment unless you downloaded an app in advance, and then, for people who had, only over USA, and after you pay for united wifi. That's poor"
Cons: "The pilots were late which cost us our departure so that we ran into restrictions based on weather. Thus we missed our connection in Panama City. United should ensure pilots are on time."
Pros: "Worst flight ever. I wont bother letting you know how you ruined my day. Youre turning air travel a joke. The only thing mastered by you is security procedures. In the name of 20+ party we were, united is the worst ever and next time we will pay extra for a decent airline."
Pros: "great staff"
Pros: "The plane waited for all of the lint writing luggage to be delivered which was helpful for me because mine was part of that"
Cons: "Paying for entertainment on the tiny screen – this should always be free"
Pros: "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
Cons: "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
Pros: "Lots of turbulence"
Pros: "The O'Hare bathrooms, which I shaved in? Everything else about the flights and the airports were awful, like of course"
Pros: "I did not like anything. It was my worst experience ever and i lost the flight due to their lack of responsibility."
Cons: "They gave me the wrong ticket. They did not call the my name as TSA created a huge line and a lot of costumers lost their flights. When i finally entered the terminal and i went to the gate, the plane had left ahead of time, therefore i missed my flight and i had to pay a different flight with a different airline because i had to be in Manhattan, NY during the morning hours. The people at the gate did not give me a alternative even after i told them my urgency. They said you can wait here until 4 pm or take the morning flight tomorrow. This was very wrong and i want my money back."
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Cons: "They charged us an arm and a leg for our carry on!"
Cons: "3 hours delay"
Pros: "Friendly crew. Friendly passengers!"
Cons: "Spirit is different. I wasnt aware what i was booking. Now i know: 52 bucks for a checked bag! Food and drinks are extra- even water! No movies Uncomfortable seats."
Cons: "They delayed the flight on purpose such that they would not have to rebook on other airlines. As soon as the last flight to the destination left on another airline, they cancelled the flight and refused to rebook on any other airline. I got rebooked 2 days later. The cancellation was due to a lack of a crew."
Pros: "Comfortable seats Flight on-time"
Cons: "A lot of turbulence with take-off and landing. It was a stressful."
Pros: "Absolutely nothing"
Cons: "I live 2 hours from the airport. I was alerted that my flight was delayed by 3 hours. I checked in online, printed boarding passes, and made alternate plans to get to the airport based on this information. When I checked updates before I left for airport, I found that the flight had been rescheduled close to the original time. I then did not have enough time to get the airport to make my flight. I missed a funeral because of this. The 19 emails I received (in order): #1 Delayed departure, #2 Delayed departure, #3 Delayed departure, #4 Delayed departure, #5 Gate update, #6 Gate update, #7 Gate update, #8 Gate update, #9 Back on time, #10 Back on time, #11 Delayed departure, #12 Delayed departure, #13 Gate update, #14 Gate update, #15 Delayed departure, #16 Delayed departure, #17 Departure,"
Pros: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "They canceled the flight . I think that fact is explanatory per se"
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Cons: "They charge for everything and don't allow you to pay for bags when you purchase but if they aren't paid for when you purchase then you pay more. The customer service reps constantly try to upsell."
Cons: "First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates."
Pros: "I was easily able to upgrade my seat prior to flight."
Cons: "They charge for a carry on bag, charge more for checked luggage than any other airlines, charge you if your bag is over 40 lbs (not 50 lbs like all other airlines), they don't provide any complimentary snacks/drinks on plane. Flight attendants all had a flat affect and looked liked they hated their job on both my flights. On departure flight it took over 30 mins to get luggage to the carousel. Will never fly spirit again."
Pros: "Crew were friendly and nice."
Cons: "I had purchased a fast security line for $14 however, I didnt get the advantage of going through the security line faster or anything. I hope there will be either no option or directions of how to take an advantage of buying a "fast security line.""
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Cons: "Website was down last night so couldn't check in or buy carryon. Was told we could explain to ticket agent and get same price. Ticket agent was unaware of this. went to print boarding pass and my kiosk only printed 1 and my husband got 2 but one was of wrong person so we had to go to ticket agent again't to fix. Almost missed flight due roball this chaos No food or drinks. Will NEVER fly spirit again"
Cons: "Dirty seat pocket. Plane is just dirty. Too cramped for a six foot man like myself."
Pros: "It arrived on time. The on-board crew was very nice."
Cons: "Everything else. The pettiness regarding carryone bags - I don't mean large ones, I mean those that every one airline in the world accepts. The seats couldn't be any closer to each other. The "tray" was worthless."
Pros: "flight on time , crew ok , plane ok"
Cons: "the only thing to upset me was the robbery of luggage fee ...for a small cabin size I paid 55$ and that took all my appetite to use your airline again...why should I fly with you and pay more with game words...declared price 130$ and 55$ for 1 small cabin bag...thanks I won't have that experience again for sure"
Pros: "Boarding was easy and I was able to get to see you I wanted on a direct flight."
Cons: "I was in a 4 1/2 hour flight in seats that do not recline. It was pretty uncomfortable:-("
Pros: "The only thing I enjoyed was the economy class seating which gave a little more leg room, however the seats don't recline."
Cons: "I flew from Philly to Las Vegas and then Las Vegas to Atlanta to Philly on the way back. Each time the flights were delayed due to the previous connecting flights inability to be on time. At the airport the gate staff did not give updates for the airline departure. Once aboard the aircraft, the flight crew were loudly carrying on for the entire flight giving little regard for those around them especially since one flight was a redeye flight. I will not be flying this airline again."
Pros: "Flight was on-time, boarding was early."
Cons: "Tiny seats - ok since I am short but would be rough for a tall person"
Pros: "Great customer service from Airport Personnel"
Cons: "Luggage fees, extremely uncomfortable seats, In flight fees and no interest in assisting with basic needs as simple as water"
Pros: "How easy it is and fast to get to the big apple from Detroit."
Cons: "The craziness of La Guardia"
Pros: "The plane was clean."
Cons: "Delayed flight. Lack of delay update posted on airport flight tv monitors. Spirit employees at check-in counter were not pleasant or too helpful. Would not help with simple requests, such as, throwing baggage claim slip away. Website confusing to check bag."
Cons: "Was supposed to arrive in New York Monday evening. My flight was cancelled once I got to Detroit because of weather over New York. The staff was blatantly rude and unhelpful. They also told me I wouldn't be able to get another flight to New York until the following Thursday. They didnt offered any vouchers for food or hotel. I eventually I had to rent a van with four strangers and drive 11 hours at 11:45 pm to avoid paying what would have easily been a thousand dollars in hotel fares and food for 3 days. They also told me they would refund part of my flight cost when I was in like for two hours, then denied saying that on the phone later that day."
Cons: "Teo hours late!!"
Pros: "No logical way to solve the overbooking problem"
Cons: "It was so cold on the flight, that I couldn't even just relax and enjoy it. I was so uncomfortable the entire time because it was freezing..."
Pros: "The plane left on time and arrived on time. he price was reasonable for no frills. Will travel with Spirit in future."
Pros: "Friendly stewardess"
Cons: "The chairs are low budget seats cushions are thin with and the leg room is limited which makes the ride very uncomfortable. I travel with various airlines and this was my 1st time traveling with spirit. This is by far my most uncomfortable plane ride with any airline. The cost for all beverages Is another concern. It is practically a potential health concern for a customer flying 2 hours or more to not have at least water provided for free. The credit card only for beverage payment also is a inconvenience for a small purchase that could easily be settle with cash. In closing, I feel this company is a prime example of producing poor service when the airline try to cut cost then capitalize on every single accommodation at the complete expense and inconvenience of the customers."
Pros: "Everything people say about Spirit is true... you get what you pay for...and then more payments on top of that...."
Pros: "Nothing, prices were not even that cheap and after bag fees and other hidden fees it was a complete scam"
Cons: "Everything. Seats don't recline. No water. Bad staff. Terrible pricing strategy"
Pros: "All went well. We took off on time and landed 9 minutes early. Our bags came out shortly after we got to baggage claim. The bags were not damaged in any way."
Pros: "Extremely low price and waived baggage fees for active duty military made our first Spirit flight wonderful. Attendants were friendly once on board."
Cons: "Downfalls were limited legroom, the baggage check line at DTW took over an hour and many kiosks were broken and could not print boarding passes."
Cons: "My flight to Philadelphia due to "weather." No notice, no effort to place us on another flight. Typical Spirit which is why I try to avoid flying with them whenevet possible. My mistake."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Pros: "The experience was pleasant. Nothing to complain about. The crew was polite and the plane was clean"
Cons: "The cost for things such as pop or snacks was a little high."
Pros: "I got to Vegas to see my brother that I haven't seen in 25 years."
Cons: "The whole plane ride, uncomfortable, tight seating, noisy!"
Cons: "Had no seat assignments until last minute. They were all confused about seating the last few people. Actually on the plane trying to find seats for two people. Spirit is the worst airlines"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Cons: "The waiting for the flight about 6 hours . Not happy at all. And changing of hours I received like 5 emails with different hours. Not happy at all."
Pros: "great staff"
Cons: "no water without paying"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Pros: "It was a good flight except there isn't much leg room on your planes and it would be nice to recline a little. Also, the charge for carry-ons is excessive and makes other airlines more appealing."
Pros: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min."
Cons: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min. I also find it ridiculous that in order to pick any seat even if it's in the back of the plane ..u have to pay additionally."