There were about 20 people on the flight. It was like getting business-class service from the crew.
Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."
Pros: "The seat was comfortable, the food was delicious and the aircraft was clean."
Cons: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "Boarding very efficient."
Cons: "I am satisfied with AA overall."
Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."
Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Cons: "Check in and apps stuck in 80'"
Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Cons: "Everything. I will fly out from Narita from this point forward."
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Cons: "The crew kept accidentally bumping my chair and never apologized"
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"
Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "JAL doesn't disappoint!"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Cons: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Pros: "The airplane and all crevices"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Friendly staff"
Cons: "only drink provided but no snack"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "Comfort seat, decent food, polite service"
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Cons: "too little legroom seating is designed shorter legged Japanese"
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "Everything. They are the best"
Pros: "The first meal was awesome! The second one was so-so."
Cons: "They should serve variety of. Food"
Cons: "Good job"
Pros: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Cons: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Pros: "Fast boarding sequence and take off."
Cons: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Pros: "Yes, we were unexpected and surprised being upgrade to premier class"
Cons: "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
Pros: "Accomodating the cew"
Pros: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Pros: "Great customer service on the plane and in person."
Cons: "Very long trip."
Cons: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Pros: "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
Cons: "Their food"
Pros: "Friendly service"
Cons: "Not enough movie selection and the food selection"
Cons: "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
Pros: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Pros: "Great smooth flight!"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "The service"
Cons: "The width of the seats"
Pros: "The leg room was pretty generous compared to other airlines."
Cons: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Pros: "The staff was friendly and helpful"
Cons: "There wasnt anything that i didnt like"
Pros: "Food and assistance"
Pros: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Cons: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Pros: "Crews are kind and nice. No complain about the service the crews provided."
Cons: "The chair, need to be more comfortable"
Pros: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Pros: "Polite flight attendants"
Cons: "6 hour delay, missed appointments"
Pros: "In flight map display, food, power outlets, seat size/space, good movie choices"
Pros: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Cons: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Pros: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Cons: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Pros: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Pros: "Good customer service"
Pros: "Very friendly crew and quick boarding process"
Cons: "Seat is a bit narrow,"
Pros: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Cons: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Pros: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
Pros: "Excellent service and comfort, from start to finish"
Pros: "Everything was good and the price was proper."
Cons: "I think, any flight should have some more movies, music, and other entertainment."
Cons: "they don't know what is customer service just they know what is RUDE mean.."
Pros: "I had a great flight."
Pros: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Cons: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Pros: "Everything was great."
Cons: "Baggage claim was terrible."
Pros: "Beverage service satisfactory."
Cons: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."
Pros: "The flight staff is always a pleasure to fly with."
Cons: "Again, my special meal request wasn't found and I ended up eating nothing"
Pros: "The service, quality of food, and aircraft itself were all exceptional."
Cons: "Unfortunately due to quasi-bad weather there was lots of turbulence"
Pros: "The crew went above and beyond."
Pros: "You need to have wifi"
Cons: "Get wifi"
Pros: "Hospitality was top notch! Always friendly and helpful. Food and snacks was good. Liked having the TV in front of me for the long flight. Liked having the toothbrush!"
Cons: "The ability to upgrade when there were many open seats and I was told at check in that there were no seats available. I had fallen during my vacation and really wanted to upgrade so I can stretch out to not put a lot of pressure on my low back and hip for a 12+ hour flight, and didn't get the chance. Was pretty upset when I walked around and noticed many open seats in both business class and first class. (first class curtain was opened for a short period of time)"
Was late getting out of the gate so missed our connection in Atlanta
Couldn’t have been better.
The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat."
Pros: "Safe, uneventful flight. Everything was great!"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Cons: "Excellent service"
Cons: "Food offered in first"
Pros: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Cons: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Cons: "The person next to me"
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Cons: "staff wasn't very friendly"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "The plane left on time and arrived on time."
Cons: "I did not like the fact that the food they served made my child sick. But hey, that is a given. Most airplane food sucks. But it shouldn't make a person sick. The flight staff was okay, but not nearly as professional and friendly as the crew flying to Lisbon. Thankfully none of them ran over my foot with the metal cart."
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "Overall experience was great, landing, crew, snacks, movie selections it all was great"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "Movie selection was great!"
Pros: "The crew, food, plane, everything was excellent"
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "The crew was very friendly and had great humor."
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Cons: "I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Cons: "The handle on my checked bag was broken when I got it at immigration. Not sure why they pulled out the handle since it was retracted when checked in."
Cons: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Pros: "The food was excellent, and the crew was nice"
Cons: "There was a delay on the boarding and they didn't provide a reason."
Pros: "There were many comforts to the plane even in economy."
Cons: "There is little leg room in economy for someone over 5’11”"
Pros: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Pros: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Cons: "Food was mediocre."
Pros: "there is a big amount of space between the rows making sitting very comfortable"
Cons: "lack of ventilation above the heads"
Pros: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."
Cons: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Cons: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"
Cons: "WiFi didn’t work most of flight and when it did required payment."
Pros: "Crew friendly"
Cons: "Waiting in the line long then expect"
Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Pros: "Crews were very friendly"
Pros: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Cons: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Pros: "Great business class seats. Plenty of room and comfortable."
Pros: "I arrived at my destination completely unstressed."
Cons: "Security checks, but this is unavoidable"
Pros: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Cons: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."
Pros: "food, entertainment and most of the crew was great"
Cons: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"
Pros: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Cons: "Nothing, all was great."
Pros: "The service was fast. The employees were kind."
Cons: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"
Cons: "Food on flight Detroit - Frankfurt was terrible."
Pros: "Crew was very helpful."
Cons: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Cons: "the flight info was off"
Cons: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"
Cons: "Airlines Front desk delay, long boarding , poor food"
Pros: "WiFi on long flight from Detroit to Frankfurt"
Pros: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Pros: "Seat and service on board"
Cons: "It was difficult to watch the movies. Some of them were stuck and couldn't be played. Only after a while they "unlocked"."
Pros: "Tans it time to Amman is too long and that is the most distressing"
Pros: "Comfortalble trip"
Cons: "Boarding delay"
Cons: "Not well organized and food is unhealthy"
Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."
Cons: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."
Pros: "Comfy seats for economy. Decent food. Hot towels for hands. Plenty of food and beverages. Very good entertainment screens, decent movie selects."
Cons: "That better seats are so much more expensive."
Pros: "Most of all."
Cons: "The headphone connection method. It is difficult to replace the headphone w/ your own because the connector is located deep in the headphone compartment and you cannot see it in easily. As far as you use the built-in headphones, no problem."
Pros: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."
Pros: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Pros: "On time and friendly crew"
Pros: "The food was good and the crew members were very friendly and caring."
Cons: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
Cons: "Poor cabin crew behavior. Gate agent kind of reprimanded passengers to carry only one bag to cabin almost shouting at people in Frankfurt."
Pros: "The live streaming of the NBA finals game on the flight was excellent."
Cons: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."
Pros: "Boarding process, food and entertainment were excellent."
Cons: "Seats seemed a little small, even for economy."
Pros: "Food and eating with proper utensils, Brandy after dinner"
Cons: "Entrainment center glitch. Headphone quality."
Pros: "Great flight service, lots of good food, and plenty of fluids."
We went Economy, all 4 of us and the flight was pleasant and the crew was attentive. Its an older airplane, but well updated and the crew was super attentive.
Pros: "Did not fly."
Cons: "Kayak should have canceled my ticket"
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Cons: "Food offering"
Pros: "Great flight and well organised during Covid-19"
Pros: "Boarded and left on time"
Cons: "Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates."
Pros: "All services were superb. From boarding, food, to bye bye from Crew very unique. Good team"
Cons: "Every was excellent"
Pros: "Service and drinks"
Pros: "Quick and Friendly Staff"
Cons: "Flight was wonderful, landing a little rough"
Cons: "Zero snacks, not even for purchase. London to Texas is a really long way to not be able to purchase snacks other than the meals they provide."
Cons: "Error on kayak.com resulted in me losing approx. £600 and having to take the issue to the small claims court."
Pros: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Cons: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."
Pros: "Good crew, friendly and plane was spacious and well equipped"
Cons: "Boarding and waiting to exit the plane were both very delayed"
Cons: "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"
Pros: "Good service, good flight, all on time."
Pros: "Great personal service from the stewardesses. Excellent food. Plenty of drinks! Even good olive oil."
Cons: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."
Cons: "Possibly cleaner toilets......"
Pros: "the cabin crew was great"
Pros: "Impressed by the staff again, they’re yet to disappoint. Food was good too."
Cons: "Check in service at Terminal 5 needs some attention. Not enough support staff, and many unhappy travellers."
Cons: "I can't remember a more cramped and uncomfortable flight. Missed connection on way Paris and we arrived 6 hours late. It took British airways 3 days to get our lost luggage to us. Delayed on way back, adding 4 hours to our trip because the first plane was not "serviceable" and they had to get a replacement. They arbitrarily decide who has to much carry on luggage and force you to check it last minute at the gate while letting others with same size bags take them on the plane. Certainly no better than bargain flights and possibly worse. Why pay extra? No more British Airways for us."
Pros: "Punctuality Happy demeanor of cabin crew Meal and Wine Service to standard class passengers Safety Video!! :-)"
Cons: "the actual meal was not very good. I would prefer an option of dried fruit and nuts and a big water"
Pros: "I felt comfortable even though it was crowded. Crew was very nice and helpful when needed. Entertainment was excellent and made the trip go by faster"
Cons: "Boarding took a little longer than expected."
Pros: "Excellent space and timely departure and arrival."
Cons: "Food needs work and movie/tv selection could be expanded. Desired dinner selection was unavailable and second dinner option was extremely salty."
Pros: "very friendly and efficient crew"
Cons: "mediocre food, chaotic boarding area"
Cons: "Had to circle London twice because we were way too early."
Pros: "Felt room in spite of being in coach. Friendly flight attendants."
Pros: "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Cons: "I'm tall and the budget seat was 'tight'. But it was to be expecdted."
Pros: "Left on time, helpful professional staff, main meal was good. Overall excellent airline"
Cons: "After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)"
Cons: "No USB port for charging phone and poor audio watching entertainment"
Cons: "Missed connection due to delays on previous flight"
Pros: "Service was great. The plane was big and confortable."
Pros: "Flight was not crowded"
Cons: "Having to pay for even the basics - coffee and water."
Cons: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."
Cons: "No snacks or drinks (not even water) was provided free of charge. Everything was for purchase...really!?"
Pros: "Great service and good food."
Cons: "About 100 people didn't make the flight!"
Pros: "Nice to be able to check carry on at the gate. Clean."
Cons: "Why not have an option to check carry on at check-in?"
Pros: "Crew friendly."
Cons: "And actual location of boarding was different than that shown on info board. Seat spacing much toooooo cramped, not pleasant."
Pros: "We had a ton of extra leg room"
Pros: "I liked everything about the service."
Pros: "I was unable to check in online because the sytem required me to have a visa which I did not need. This in turn did not allow me to upgrade my seat. Seats were available on the flight considering it was a 747-400 jet liner. All in all I was happy with the flight since no one sat next to me during the 7 hour flight."
Cons: "Entertainment. Food. The crew was great."
Pros: "It didn't crash, which is always good."
Cons: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."
Pros: "Great staff making the best of the economy class conditions"
Cons: "I guess it's nice that seats recline and give a few extra inches, but the rows are way too close, so when seats are reclined, nobody's getting out, nobody's getting up to stretch, and nobody's using the tray table."
Pros: "Movie selection"
Cons: "The chair was broken so i couldnt recline the chair for 8 hours The tv was broken so i had to hold the tv to watch movies. Other wise it would rotate away from my eye sight The crew helping people board were rude"
Pros: "First time I enjoy flying , everything was very good"
Pros: "The food service was frequent and surprisingly delicious for airplane fare! The plane was well-equipped and comfortable."
Cons: "Poor air hostess service"
Cons: "Only 2 agents for rebooking passengers! Still stuck in Edinburgh"
Pros: "Nothing stands out"
Cons: "Uncomfortable seats for a long haul flight. Don't appreciate having to pay for a seat assignment!!!"
Pros: "Excellent staff; great meal; nice variety of entertainment."