You guys already know that coach sucks.. *lol* You got us all packed in like veal fattening pens. *lol*
I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received.
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Pros: "I would like to have ore of a grace period to check baggage."
Cons: "Nothing all excellent"
Cons: "No delays and more room"
Pros: "We left on time"
Cons: "The size of the plane is just so bad"
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "No food, late by hour"
Pros: "Delta crew and offerings are great."
Cons: "Better accommodation for handicap passengers."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "great crew and very welcoming for me and my small dog."
Pros: "Good flight in air"
Cons: "Great flight. On time and friendly staff."
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Cons: "Cabin was too hot!!!!"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "The flight attendants gave great service"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Like you let a rookie land the plane. Rest of the flight was great. But the landing was sketchy af"
Cons: "Delays. Ways late."
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "I have always kinda shied away from delta, but I have used them the last two times I flew. And I will be using them in the future! Friendly and professional!"
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great polite and personable crew. Quality food snacks that accompany the beverage."
Cons: "The seats weren’t very comfortable or spacious. And the get your seat at the gate process is a little unclear"
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "The fact that there were no delays!"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Comfortable as plane was half empty."
Cons: "No entertainment available at all."
Sat at gate for over 30 minutes due to ground support communication issues. Thus we missed our connection at Heathrow to Manchester. No support at Heathrow on where to go. Had to exit airport, get re-ticketed and go through security again. No fun after long flight. This should have been addressed by AA inflight. With support on the ground. We went through customs and were then told we missed our flight. And received poor instructions on where to go.
4 flights in 5 days. Each was delayed. For a total of 13+ hours in the airport. Without even a courtesy meal voucher. Absolute unbelievable.
Pros: "Very friendly staff"
Cons: "Half hour delay for maintenance"
Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"
Pros: "Free reschedule of flight."
Cons: "Flight was cancelled for no reason."
Pros: "Everything was great."
Pros: "We didn’t crash"
Cons: "Customer service . Better baggage service , hot food , non canceled flights"
Pros: "Excellent food and service, great entertainment options"
Cons: "Seats too close together very little leg room"
Cons: "Flight attendant was exceptional."
Pros: "Yes, crew were great"
Cons: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"
Pros: "Ground and flight staff terrible."
Cons: "Will not fly AA again."
Pros: "Comfortable seat, no middle seat on my side of plane."
Pros: "Only a small 20 minute delay - things went rather smoothly"
Pros: "Great food, on time, smooth service"
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."
Cons: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Cons: "Everything sucks"
Cons: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Pros: "Friendly staff great pilots we got up and down safely...."
Cons: "No time to grab lunch all I had was pretzels do you"
Pros: "Loved the ease at check-in, self check-in."
Cons: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
Pros: "Excellent and original Japanese foods"
Cons: "Unnecessary delay in the flight."
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "Video entertainment not working for my whole row."
Cons: "Inadequate overhead baggage space."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "On time"
Cons: "Very cold on board"
Pros: "Entertainment system Leg room"
Cons: "Just one package of snacks for a 6 hour flight Delays going out of NYC"
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."
Pros: "Nothing whatsoever"
Cons: "I was confused by the Brot"
Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."
Pros: "Boarded on time, and was a quick flight."
Cons: "There were cabin pressure issues mid-flight that really hurt my head."
Pros: "The crew was friendly and speed of flight was better than expected."
Cons: "Rows are very cramp."
Pros: "The crew was great"
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "Nothing. It was fast."
Cons: "VERY small plane."
Pros: "Economy comfort seating was nice but overpriced. Not sure its worth the $150 ish i paid. American even seems to charge for aisle seating as a premium."
Cons: "Most of the flight attendents acted likenthey wished they were somewhere else. Tired of there jobs."
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Pros: "No surveys"
Cons: "No surveys"
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Pros: "The crew was friendly and helpful"
Cons: "Paying extra for seating and not sitting next to my wife"
Cons: "The flight was delayed two or three times until they finally canceled it until the following morning had to spend $400 for a room over at Hilton wasn’t expecting that"
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "Seats had ample room. Crew was nice. Good choice of movies."
Cons: "There was a problem passenger and we all had to get off with all of our carry on, and then repeat the whole boarding process. Very inconvenient."
Pros: "Great crew and friendly service. They are not too hard on customers and are professional."
Pros: "On time. Flight attendant was exceptional."
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
Pros: "The roominess of the plane. Awesome."
Pros: "Lovely timing. Great crew"
Pros: "Service was excellent and was on time"
Pros: "An agent heard about our first flight and seated my wife and I together, in a row with extra leg room. And after weather delays the crew gave the entire flight free entertainment - it was great!!"
Cons: "The woman at check in demanded my wife check in her carry on bag, because she had a small pocket book and a plastic bag with 3 souvenir t-shirts. I told her we'd put the purse in the bag but for some reason she demanded we check in our carry on. And we saw two women right in front of us with "3" bags... That meant an additional 30 minutes at bag check while our ride circled the airport. The was the last of 4 flights, and it was the only time anyone made this an issue."
Cons: "I had 4 sets of tickets because of failures and delays"
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Pros: "They gave me something to drink..."
Cons: "Didn't give us peanuts or any snack items and everything else had to be paid for which I think the pricing on those items were expensive that is abusive unacceptable and me as a military personnel I think there should be some kind of consideration in all those matters including paying for luggage $25..."
Pros: "It was a short flight"
Pros: "The text letting me know my luggage is going the wrong direction."
Cons: "Not getting my luggage"
Cons: "Wifi only allows certain number of passengers to connect. I couldn't connect entire flight along with many others."
Pros: "Nice crew"
Cons: "Smallest in-seat TV I've had in 10 years. Audio for movies was blurred between 2 different movies on different channels, making it impossible to watch a movie on this long haul flight."
Pros: "Spacious seats, seatback screens, and some empty seats made this a most comfortable flight"
Cons: "Time on planes"
Pros: "very comfortable seating"
Pros: "Friendly crew and easy boarding. Handled. Rude obnoxious passenger very well"
Cons: "Old, rundown feeling. Not real comfortable"
Cons: "Very small plane with very small seats"
Pros: "The flight attendant was fantastic, she was up beat and very nice. It was a nice quick flight."
Cons: "coach was very uncomfortable. Seats reclined minimally and not much legroom. I will not be flying United again. I was disappointed that it was not flight run by Luftansa since Luftansa's coach service is much better"
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Pros: "Flight attendants were very nice. The plane was clean."
Cons: "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
Pros: "Not dieing"
Cons: "No tvs you didnt have enough over head space so i couldnt have my carry on untill my final destination. And then no wifi for the final flight to appleton and i purchased the beat wifinpackage you offered. The flight from chicago to lax on friday was a joke in soooooo many ways... United needs better management iif you ask me."
Pros: "Flight departed An hour late but caught up time on route. service was cold, rude and lazy. Many passenger brought food trash tray to the station by themselves. Bathroom was gross. Food was salty and I requested water and I was ignored. I finally raised my voice and start asking their names because I would write a complain. Tha started all hassle for me. Long story short, I was demanded to identify if I held Chinese or US passport... I have written a letter to United CEO. I got reply that I would get a reply in 24-48 hours. I'm waiting. My second leg was two hours delay from Chicago to Boston."
Cons: "those FA should be fired, especially the one who demanded to identify my nationality."
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Pros: "Friendly flight attendants Help luggage personel"
Cons: "People in group 5 don't have a chance to get their carry in bags in the over head storage."
Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"
Pros: "Good customer service!"
Cons: "The flight were delay for 2 hours."
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Cons: "The flight was very hot and uncomfortable!"
Pros: "Everything you are.."
Pros: "The flight attendant was great! Pleasant, polite and professional!"
Cons: "The flight from ORD to ABE was on a plane with expired maintenance logs or inspections? We were delayed 2 hours in arriving for what seemed like a pilots lax in paperwork. But what does a customer expect from an airline who knows they that customer by the balls?"
Cons: "I never took this flight since the San Francisco flight got delayed that when I got to the gate to board the Washington flight. The gates closed on my face literally. Awesome trip.! (Sarcasm included)"
Cons: "The flight was delayed for over an hour and then cancelled. We had to wait AN ADDITIONAL three hours to get on another flight. My wife was able to make the flight change on her cell phone because of the slow response of the agents. Out of five flights on our trip, three were delayed or cancelled for a total of nine plus hours!"
Pros: "My stuartist was wonderful."
Cons: "The plane was very tight, no leg room. I felt as though I was sitting with the couple in the seat above me."
Cons: "Because of delayed flight I missed this connection flight,"
Pros: "Everything went smoothly and even got there 30 minutes ahead of schedule! Boston airport was excellent with bags already on the carrousel before we got to the baggage area!"
Pros: "Everything was great"