everything was great , perhaps lower pricing and more miles incentive and prolong expiration of miles
Enjoyed it very much, excellent aircraft, excellent flight attendants. I will be happy to fly Emirates Air again.
Good service. I wish there was more legroom. The food could be improved with additional options.
The crew was very attentive and delivered great service unlike any other airline. It was our first time with Emirates. Our only critique is the food. Pasta pesto is not very common. Tomato sauce would’ve been more of a crowd pleaser. Beef curry sounds bad because curry can be very tough on the stomach. We were in row 26 and the pasta ran out, meaning no one wanted the beef which says something. The beef was just ok… The rest of the food was very good and generous. The plane speaker sound could be better. It was tough to understand announcements even with headphones. Although we did not need them this time due to the purpose of our trip, we were surprised that 2 checked bags were included. That’d be great for the future. It was unpleasant though that our personal items were weighed (we’ve never had another airline do this), especially when we didn’t have checked bags and almost had our carry-ons checked. Overall it was a good experience, but we wish the prices were friendlier for such a short distance (Miami > Colombia).
It was very exlent flight and thanks a lot kayak
Flight was cancelled without notification. Information on flight status was not available on Emirates's website.
I love to travel again and again in Emirates. Keep up the good work.
Food is really bad, not to the Emirates standards. Coming out of Houston airport is very confusing,
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
Boarding was delayed but the information about delays was not provided
A lot of snacks and provided on request by traveller. Preferred meals which were on their menu were not always sufficient for those who wanted them. We were told 2 different items and offer which we asked for were not offered initially. We rejected the 3rd item given as a substitute for our initial choices which we didn't want and so we didn't accept it. Eventually our initial choice was offered. During service of coffee and tea, the crew member didn't offer us and moved back. Luckily neither of us wanted tea at that time. Crew members must avoid behavior that may be suggestive of discrimination
Online check in and seat assignments are terrible. All 4 flights
They oversold the tickets by one which was my ticket so I didn’t have a ticket till last second
the flight was cancelled and I was rebooked twice, once 26 hours later, then another 24 hours later. In total the flight was delayed for 40 hours. Never again will I use kayak or Turkish Airlines for my travel.
I liked the overall flight experience. However, Turkish officials could do a better job at guiding non-Turkish speakers to their connecting flight gates in such a huge & vast airport.
I use a wheelchair for mobility. Both in my flight from Houston and back to Houston from Istanbul, the Turkish airline staff asked that I claim my wheelchair at the luggage area. On arrival to Istanbul, parts of the wheelchair were in disarray at that time I raised no objection however upon claiming my wheelchair in Houston parts where outright missing. In both occasions, upon arriving in Houston and arriving in Istanbul, I asked multiple times why am made to pick up my wheelchair in the baggage claim rather than at the jet bridge. Getting the wheelchair at the jet bridge minimizes the probability of loosing parts because they can be hopefully reclaimed on the spot. I was told in Houston that a manager turned down my request to claim the wheelchair at the jet bridge in Houston. This is extremely frustrating because a wheelchair is not a set of clean underwear or a toothbrush- this is the way I move. A Turkish Arline staff took my complaint at the luggage claim area in Houston but as of the writing of this review the only contact I have received from the airline is because I initiated a claim rather than her as she told me she would.
Crew members, pilots and flight attendants are excellent. Beside, that, customer service is very lacking in all aspects of Turkish airlines
For me it was a good experience… thank you Turkish Airlines
You need to weight all bags together because we were 2 and we allowed 4 bags plus hand carry and personal items. We trying to saved bag like we put our stuff in 3 bags so we don’t have to carry more bags and airline also save space time less bags less work. We had only 1.6 kg over and we requested crew he said it’s airline policy that you need separate bag that’s ruined our mod and carry that suit in our hand in plastic bag he didn’t understand that we have less bags that make sense if we brought over luggage then it’s problem. I think if you guys change your policy and weight all together that will be good
Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.
The flight went great. Of course sleeping is always a challenge for me when sitting up but there’s nothing they could’ve done about that. All went as great as it could’ve. Food great, friendly flight attendants and good entertainment.
My flight going to doha had economy seats that had a little more leg room. Coming back the leg room was not there. I'm 6'3" and my knees were against the chair in front of me. I couldn't slide my feet under the chair. The 15 hour flight felt like torture from the lack of sleep I was getting being so uncomfortable. Food and crew were great though.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
My baggage is lost. Flight cancelled, Rebooked ticket through long routes. Mental stress, emotional hurt
The flight overall was good. The attendants did a good job except that 1 female had too much fragrance on. The other things that made the flight unpleasant were out of the airlines control.
Suddenly Flight has been change by Qatar and there’s no information is there of us from Bom to Doha and counter person is behaving like Qatar owner next I will not buy Qatar and I will not suggest anyone to fly in Qatar
Staff was helpful. Flight was on time. Overall excellent experience. Thank you will fly again.
need to improve management and air hostess services. Rest of it’s OK.
At the Doha airport there were at least two security checks where all items have to be separately scanned ( this is after completing a full security screen from Cochin). The walk between terminals at Doha airport is tedious due to lack of in-airport transportation and staff to provide friendly directions. On flight, there was a good selection of entertainment movies. Interesting real time flight maps and camera feeds. Food, snacks and drinks could have been served more frequently. A few more items than the standard 3 meal items ( entree, fruit and yogurt) would have been good. A better staffing ratio and bathroom ratio would have made the trip more enjoyable.
Start to finish everything about our flight was first rate. Friendly and helpful staff, same for crew, plane was clean and comfortable, food was excellent with good choices, left early and arrived on time. Would travel with RJ again without hesitation!
The agent in Chicago was very rude, very unwilling to help and provided the worst customer service there is, it felt like she wasn’t there to work but was forced to work. I was trying to talk with her about my damaged case and that was I after I picked up my bags. She represented American Airlines in a very poor way
The worst thing about is u never never can get someone to answer your phone There is no phone number to call they don’t respond to emails u just can’t do anything if u need them
This is my second time within two weeks using them. I have bad experience with their Internet. They charge me $35 for Internet worked only for 15 minutes and then disconnected and they don’t even give me a credit or refund my money or give me a voucher about the food. It’s very bad test. There is no test actually and barely cooked still raw.
They cancelled the flight while we were at the gate. Then they rebooked me for the next day but then that was missed because I now have a connection and the first flight took too long to get to the airport. Right now sitting in the hotel until the next flight. Worst trip
POOR. The gate changed 5 times. The plane was late. The waiting crew and the desk staff were gossiping and chatting amongst themselves about the maintenance and plane issues. No water service on the plane after the long delay. Even after I asked for a water. I was in seat 1A. Single crew member we saw sat in the seat the whole flight on his phone. After a stressful boarding process and delay- it was REALLY disappointing.
I was most disappointed with the flight crew in business class. They were not attentive at all. Everything I needed, I had to ask for. They did not offer refills, did not ask how the meal was, did not offer anything else when I didnt like the drink that was poorly made. When I asked for snacks, they told me to go to the front and look at what was set out. This was the worst RJ business class crew I have ever encountered. They made me feel like I was a bother - even for a simple water. No smiles. No thank you. No my pleasure. These are the reasons you fly business class. At least the crew can smile and act like they are happy to be there. For 14+ hours, I felt like an inconvenience. Poor review.
Crew was apathetic, in seat hardware was old and barely functional, WiFi (which I paid for) didn’t work for half the flight (I was refunded). They gave 2 meals on a 13 hr flight, whereas Etihad gave 3.
I’m still stuck with no hope in sight. They haven’t even provide a hotel for keeping us for two nights.
Excellent service all around thank you Royal Jordanian crew for the attention you have given us
I paid for extra Comfort Seats that turned out to be regular ones and have asked for a refund. The bathrooms were filthy the entertainment screen didn't work the Wi-Fi didn't work the food was mediocre at best and the seat I was in was terribly cramped especially when the person in front of me put their seat back. You couldn't even open the tray table. The staff was inattentive. I do not intend to take ITA ever again
Flight late but they were nice and food is pretty decent. The seats could use updating.
ITA does not allow free seat selection even in business class, if you don't want to pay extra for the seat they assign it to you during check in. For me it was seat #8 in both ways. It's last seat in business class with smaller space, close to kitchen, toilets and closets for supplies. WiFi didn't work at all. ITA is lower coaster, better to buy premium economy in regular company (AirFrance, Delta, Lufthansa, United, etc) than business in ITA Airways. ITA - never again
The flight attendants weren’t friendly. They gave us yucky food.
No complaints. Everything was fine. Very glad I was in premium economy
Overall flight was fine as was price. FCO leaves a lot to be desired. Not enough agents to check people in quickly, confusing security location and extremely, ridiculously long lines to get through multiple security checks. It was the least to say it was a hot sticky nightmare. Dulles is not better although arrival was fine, traffic to the arrival area was a nightmare where I finally gave up, parked the rental and met my wife with the luggage in the parking lot. I will avoid Dulles in the future.
Crew was very good and accommodating. Maybe fruit could be added for a snack.
Crew was very friendly and accommodating. Main enter was good but snack could be better. Perhaps adding fruit would be an excellent option.
Business was very pleasant. Fantastic staff. This is the longest I’ve slept in business class going transatlantic in years!
The flying experience is excellent. The seats are very comfortable and spacious. The staff is professional, attractive and efficient. The ITA business class lounge in Rome is poor. There are no comfortable seats for long layovers. It’s too crowded. The showers are too few and the towels are of extremely poor quality.
