The crew were excellent in every way making us comfortable. The flight was smooth and the drinks and meals were plentiful. One of our entertainment displays malfunctioned and would change program midway through to another channel. Aggravating but minor in the grand scale of a flight. Seats were very comfortable. Woth the upgrade to premium economy.
Great flight...early arrival. Need more food options
The crew was great. Seating is cramped and too small.
Pros: "The airplane remained in the air."
Cons: "The crew went 8 hours without food or beverage service. When asked for water, they directed us to a shared (COVID!) bottle of water near the bathroom. Terrible service and in fact, dangerous."
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Cons: "HORRIBLE CUSTOMER SERVICE."
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Cons: "Avoid a 3 hour delay."
Pros: "I paid for 2 seats and they took my seat and did not reimburse me"
Cons: "They should of reimbursed me for my seat that they took"
Cons: "Typical tight seating, aircraft showing age."
Pros: "Our neighbor was fun to talk to."
Cons: "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "Landed early and safe. Crew was nice and comfort was okay"
Cons: "rerouted through Philadelphia."
Cons: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "Went without a hitch"
Pros: "The people that worked the airline were very nice. The flight was quick and no turbulence."
Cons: "I didn’t like that my flight was delayed twice."
Pros: "Had the fortune to sit with a passenger that had a service dog"
Cons: "Takeoff was delayed Two hours and 17 minutes with NO explanation."
Cons: "Lost money traveling and moving offered to snake up for it."
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Cons: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Nice landing."
Cons: "Leg room"
Pros: "It was nice to be on a plane where we could sit with just the two of us.I was finally able to sleep on the long segment with the aid of sleeping aids."
Cons: "The crew seemed like they didn't really care about the passengers. I even heard one comment,"Last call must have been made looking at the amount of wine thats been used." It was not very professional."
Cons: "No wifi, no headsets to listen to tv"
Cons: "3 hour delay due to maintenance issues on two planes."
Pros: "The service"
Cons: "The delays"
Pros: "On-time performance, upgrades, staff"
Cons: "Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate."
Pros: "They had very bad service for 5 hours flight I asked two times I need a coffee but they didn’t give it for me and on that time I saw they serviced for two another guys just they said to me “we come back to you” but unfortunately they didn’t come back. No facilities for calling the crew. I am very angry for my flight Toronto to Vancouver specially the bad crews."
Cons: "See and train the crew and look for your services for 5 hours flight."
Cons: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Cons: "Unable to change the star rating. They were preselected."
Cons: "we waited on the tarmac for a lengthy period of time in Toronto-we missed our connection as a result in Germany and there was little staff to help us get new reservations-we waited 7 hours and got a voucher for one meal-we missed a whole day in Europe"
Cons: "We didn't fly directly from Montreal to SFO. See above."
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Pros: "The only person who who tried to relax customers waiting to board was the pilot. Flight was delayed. No updates on monitors, no crew at desk. The pilot was first to arrive and had no information but was engaging and joked with all the passengers just standing around. He was our only assurance that flight was still going. He had same attitude on the plane and seemed determined to get us home eventually."
Cons: "No communication from airline. The flight was delayed but we only find out because we show up to gate and nobody is there. No counter agents. When they eventually show up, there is no explanation. Just acted like everything was normal."
Pros: "Arrived at destination"
Cons: "Ground crew were horrible and unnecessarily rude It’s difficult to deal with hoards of people, I get it, but we were pleasant and cheerful and were treated with harsh indifference, decided to seek another agent and he was dismissive Everyone was treated like they were annoying and troublesome children! If AC would just find nice people who have a hint of compassion we’d accept being late and squashed"
Pros: "Flight actually left Orlando early once all passengers were on board"
Pros: "Got from point A to point B safe and sound and paid the least money"
Cons: "Changed our Cleveland departure >3.5 hours EARLIER so we didn’t go on AirCanada. Booked great flights on Delta!!"
Cons: "My tv had no sound even after the reset and New headphones."
Pros: "Great service. Only one other person in business class. Very pleasant flight"
Pros: "Reasonably good all around."
Cons: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."
Pros: "The plane is spacious and comfortable. The crew is quite nice."
Cons: "Air Canada overbooks their flights. So if you don't pay extra for your seat, (even if you get to the airport 3 hours in advance), they'll just tell you sorry you are on standby. Which means I literally had to stand by the gate and hope for other people to not show so I could take their seat."
Pros: "Able to board in advance of pilots arriving."
Cons: "Due to construction work on one of the runways, pilots were delayed as well as takeoff."
Pros: "Efficient and helpful."
Pros: "Nothing in particular"
Cons: "Leaving Van over an hour late which made me miss my rental car agency's closing time by getting into Toronto so late."
Pros: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
Cons: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
Cons: "My bag did not make it. After dealing with this airline I was not surprised. They told me to call back in 3 days."
Cons: "Electrical plugs not working on both flights, so I couldn't use my laptop."
Pros: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Cons: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."
Pros: "Flight was well managed, and even though the flight was full, service was on time and pleasant. A great travel experience overall."
Pros: "everything was perfect"
Pros: "The flight went basically smoothly and we arrived on time."
Cons: "On our flight from Toronto to Barbados a flight attendant named Miranda was so incredibly rude. She was not helpful and would not even styamptt o smile. I could not believe how she treated the passengers. Our airplane was dirty and on both flights I found food in the pouch on the pack of the seat in front of me. There was no food served and when I asked for a hot tea when the beverage cart came around miranda gave me cold water. Not impressed st all."
Pros: "Crew is quite young and friendly.. good service. Boarding was quick and easy. Blanket and neck pillow package were comfy and worth the $7"
Cons: "The plane was FREEZING and the seats are a bit cramped."
Cons: "Video display didn't accept touch input so didn't work at all."
Cons: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Pros: "Very easy flight, attendants were helpful and nice. No delays!"
Pros: "food and beverage service"
Cons: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Pros: "Boarding was smooth but then the flight was not full"
Cons: "The crew looked bored and surly. They missed giving me my pre ordered meal. When they finally found it it was given without the water bottle. I had to ask for tea twice only to be told that all hot beverages had been poured out."
Pros: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."
Cons: "Not offered earphones"
Cons: "Mechanical errors delays and poor overnight accommodations."
Pros: "I liked that access to movies was provided without needing to download an app prior to departure."
Cons: "The drink and snack crew offered extra pretzels to the row in front of me and skipped my row completely. Had to ask them when they were already nearing the end of the plane for this since flagging them down didn't work."
Pros: "Seating in two's very good."
Cons: "Both going and return had to wait an extra hour."
Pros: "Got back home."
Cons: "Air Canada messed up new luggage process in YYZ for our BDA flight. Some connections qualify for baggage transfer with no pickup in Customs. BDA does not qualify. AC spent over an hour trying to figure out what to do with the luggage. Poor communication and inconsistent messaging didn't help. We made our connection but only because it was otherwise delayed arriving due to weather."
Cons: "They messed up my mobile checkin making me miss my flight and then had thenough nerve to try to make me pay a 80$ change fee to take the next flight that was 100$ cheaper than my original. Waiting for a refund! I had to take American Airlines home. I will never flying with them again!"
Pros: "Flying out RDU, it was delayed for 3+ hours without any reason. Took close to an hour to change flights at RDU with a very grumpy agent. I was told that I could delay a day and fly the same route the next day, or fly to Toronto, stay there a night paid by Air Canada. Was advised to stay at Toronto since the flight from RDU to Toronto delay excessively with high frequency (and it was delayed 6+ hour the next day). Flied to Toronto, was shuffled through different lines without getting anything. At 10:40PM, after arrived 1 hour 40+ minutes, sent to a line with more than 100 people in front of me..... :-( It's a horrible experience!!!!!!!!!"
Pros: "I sat with my husband by the window."
Cons: "First the plane had a delay for an hour, then additional two more hours of delay because we had to wait for another plane with passengers had to connect to the flight. Once we were boarded, we waited another hour for more passengers with luggage issues. After the plane took off, I was happy that the crews continued to offer us water, then I found out that there was no meal plan for the flight. I was hungry after all the unexpected wait plus the 4.5 hours flight to Chicago. I feel that the airline could offer passengers a meal after all the unexpected delays."
Pros: "everything was smooth / great service"
Cons: "AC was too cold for 6am in the morning. very uncomfortable"
Pros: "Everyone was very courteous to us. Very little turbulence on trip. Flying is very easy today more than Even 5 years ago. I will fly again on Air Canada"
Cons: "Small basic meals"
Pros: "I enjoyed the efficiency and friendliness of the crew and the timliness of the flights themselves as well as the boarding process."
Cons: "First flight: My headphones didn't work with the entertainment system and the only other option to watch what was on the tv was to purchase headphones. Also, the movie skeleton was somewhat limited. Also, it was a longer flight but there was no free food option"
Pros: "Wonderful selection of in-flight entertainment! Great food, great service."
Cons: "No complaints"
Pros: "Not much"
Cons: "did not get my choice of meal Crew not accommodating"
Pros: "Very smooth flight crew attendants very nice"
Cons: "There is no TV to watch movied"
Small plane not fully booked and on time
Missed this flight because of delays. Ended up in Newark for 24 additional hours. Lovely!
Pros: "The boarding process was good. Departed on time and arrived on time."
Cons: "No social distancing of passengers on the plane yet there are empty rows of seats."
Pros: "Friendly crews"
Cons: "Direct tv sucks! Had to watch trailer 3 times before movie started. If switched to another movie it started part way. Flight attendants instead of one long announcement made three announcements few seconds between thus cutting in and out of movie."
Cons: "working bathroom and entertainment system"
Pros: "Good pilot"
Cons: "Snarky flight attendant. Plane was late."
Pros: "Staff was helpful but on board and at the airport"
Cons: "Cleaner and more modern seats. Look run down"
Pros: "The crew was great."
Cons: "Seating is kind of cramped. More legroom would be appreciated."
Cons: "Wouldnt refund my ticket or change my flight. Fee for everything"
Pros: "The crew is nice."
Cons: "The flight was delayed because of a technical issue and then the plane was very cold for most of the flight. And they said my green-tagged carry on would be at the gate when I arrived in Richmond. But then we arrived and they put it at baggage claim instead where we had to wait 20 minutes for it. Too many things were not comfortable or convenient on this particular flight."
Cons: "Crew was not available, that caused a delay. Bags were not loaded, that caused another delay. Gate was not available upon arrival, that caused yet another delay."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "No TV Screens, everything needs to be purchased on board."
Pros: "I finally made it"
Cons: "Flight was 4 hours late, the gate agent was rude, the Flight Attendant was so large that he hit my arm every time he passed by, no Entertainment/Internet service. EVERY one of my United flights has been late in the recent past."
Cons: "No air conditioning... the plane was hot"
Pros: "Crew was very nice and helpful"
Cons: "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"
Cons: "cushion on the seats are a bit dead. I wish they notified us of gate changes at O'Hare."
Pros: "I like when I come to United after flying few segments with other alliance airlines in the same trip, you have the feeling of home sweet home"
Cons: "Didn’t make the flight because of the airline"
Pros: "The flight attendant's positive energy and the speed/smoothness of the flight"
Cons: "Being 6'6" on a super small plane is never too much fun"
Pros: "Food for purchase"
Cons: "Waiting on the tarmac for 2 hours and not being offered food or drink or to be taken back to the gate"
Pros: "The seats"
Cons: "That they lost my bags"
Pros: "The seats on this United flight were far more comfortable than the longer Seattle-Chicago hop. We had more legroom, too."
Cons: "Kept delying the flight for a total of 5hours, and then sat on the runway for 1 hour before take off. Was the worst experience of flying by far. Will definitely go back to delta or American as they are more informative and nicer"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "I liked the crew once we were on the plane"
Cons: "The plane was full and we were on basic economy. The folks at the gate were rude and unhelpful, at the United kiosk the personnel were openly hostile. Thank goodness the crew treated us with some decency and were very nice."
Pros: "Extremely tight fit. Much much smaller than other major airlines . Both flight attendants were rude. Not looking dorward to flying back home with united Option to rent movies is really nice though. Helps the flight go by faster ."
Cons: "Just before announcements to board, the gate agent advised the plane was being checked out / aircraft maintenance. The creeping delay commenced: 20 minutes, then 15 minutes more, then 30 minutes more, etc... with very little communication about when what going on. Finally, we were advised of a gate change and new aircraft. We landed 93 minutes late. Problems happen but keep customers informed!"
Pros: "The crew was very nice"
Cons: "The over all experience"
Cons: "Flight was cancelled and it was too much confusion with no answers. Took forever to be helped. Would not pay or offer a discount for hotel room. Didn't receive a food voucher."
Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."
Pros: "Very clean and pleasant flight personal great."
Pros: "They were very understanding organization. The flight kept changing . It was like that coming and going"
Cons: "They were very un organization the flight was changed both coming and going it messed my plans up on going and coming and no one cared."
Pros: "On time"
Cons: "Comfort space"
Pros: "Too many delays to be able to take the flight."
Pros: "The flight crew"
Cons: "The delay from Cancun caused us to miss our connection. The ground crew gave no help, information, or baseline customer service. We were referred to one person after the other only to finally end up in a 3hour line at customer service where we were told we miss the ground transportation and would have to find our own way home. We rented a car from Hertz and drove to Richmond arriving at 5:30am.... very disappointing."
Pros: "Boarding was quick"
Cons: "gate agents failed to enforce checking-in oversized bags at gate"
Pros: "Once the plane was good to go everything went smoothly."
Cons: "I don't think it can really be avoided when there is a leak in the plane, but its really hard to be delayed an hour for a flight that takes less than a half hour - and I could've driven that distance quicker."
Pros: "I wasnt on plane long"
Cons: "Our flight was continuously delayed. Our layover actually took than the the drive from DC to Richmond would have taken. I also misplaced my phone on the flight and had no help when I called United looking for assistance today."
Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."
Pros: "Flight crew was friendly"
Cons: "They changed our gate from one end of the terminal to another right at the time of boarding and made no announcements. We all found out by text or had to be told by other passengers."
Cons: "Where do I begin with this experience, It all starts with a 200 dollar fee for surfboards. Highest of any airline I've ever seen. And ended with delays on every leg of the flight (all Maintnence issues ) and lost boards in Texas. Do not fly this airline, they are the worst"
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."