You’ll need to travel 7 miles to reach the Richmond city center from Richmond Byrd Intl Airport.
When flying to Richmond, you'll arrive at Richmond Byrd Intl Airport (RIC). The airport is also known as Byrd Intl, Richmond Byrd, or Richmond Intl.
Most visitors from Israel need to provide a negative COVID-19 test result and/or quarantine to enter Richmond. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Richmond
Visitors from Israel are not required to quarantine after entering Richmond.
Visitors from Israel must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Richmond.
Current regulations for vaccinated travelers to Richmond: most visitors from Israel may enter Richmond but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Pros: excellent crew, helped me through my nerves about flying
Cons: would have loved to sit upstairs in the bar area.
Pros: excellent crew, helped me through my nerves about flying
Cons: would have loved to sit upstairs in the bar area.
Cons: All good
Pros: Flight was nice and on time
Cons: No toothbrush toothpaste and eyes shades provided
Pros: Live sport TV, on board wifi
Cons: More livesport TVs and browsing data.
Pros: amazing customer service. great seats and interior. well on schedule.
Cons: no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before.
Pros: The crew was Amazing and The seats where comfortable.
Cons: Flying for the first time I think everything was excellent.
Pros: All ok
Cons: Sray bathrooms often.
Pros: In flight attention and comfort
Cons: Long distance between gate in and plane. Travel via bus to plane wasnt good.
Pros: Flight timing
Cons: Very poorly organized boarding
Pros: 10 out of 10. excellent. 5 stars.
Pros: Good service
Cons: Old plane
Pros: Entertainment and boarding process
Cons: Crew could be more friendly
Pros: Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!
Cons: Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!
Cons: 40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!
Pros: Pleasant staff, good lounges
Cons: Way too far to travel on foot in Dubai to change planes
Pros: Emirates is a great airline with friendly staff and an amazing fleet of aircraft
Cons: I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late.
Pros: Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!
Pros: We are arived safe
Cons: The attitude of the crew it was very good and the comportment very nice
Pros: Facilities excellent. Staff not quite so attentive on this leg of the trip.
Cons: Just left to it. Not much fuss made.
Pros: Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service.
Pros: Flight was on time
Cons: Crew was surly, never smiled. They all seemed very tired and intolerant of customers. Service was minimal. Food was tasteless and salty. Water was offered only once on a 14 hour flight. Aircraft was very cramped- no room to walk in the aisle without hitting the aisle seats. Overhead compartments were crammed full and it was very difficult to find space for a small bag.
Pros: I liked the cleanliness of the plane, the crew was attentive and friendly
Cons: I wished they served more water more frequently. The conversation the flight attendants engaged in was distracting and was not conducive for the passengers who were trying to sleep
Pros: Food and crew
Pros: We landed ahead of time
Cons: Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service
Pros: Good entertainment
Cons: Stawardess took too long to collect trays after we had eaten.at least two hours.
Pros: The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do.
Cons: Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else.
Pros: Great staff from checkin to service On board
Cons: Food - wine poor too
Pros: Amazing, wonderful, so comfortable, and crew was very friendly
Pros: Crew was professional, but not outstanding.
Cons: Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. .
Pros: great lie flat bed, was too tired to take advantage of the service
Pros: Crew and the upgraded entertainment system. Especially, the nee touch screen and 3.5 mm support in the headphone jack.
Pros: It was comfortable with plenty of space since no one was on the flight.
Cons: The stop in Milan was unexpected and not marked on the ticket. It was irritating to stop in Milan and then have to reboard. I didn't notice when I was buying the ticket that the flight was a few hours longer than it could have been. I should have just booked my flight straight from Delhi to Europe. It would have been more efficient.
Pros: The outbound service from US was 10 times better than the inbound. US to Dubai would get 10/10 however the same flight inbound in terms of service, crew, food was 5/10.
Cons: missed the flight to seattle due to emirates delays, total travel time was 50 hours instead of 20, what a nightmare
Pros: Entertainment facilities very good. Important for those long trips. Food good too
Cons: There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2.
Pros: Great service and staff, best food I've had on an airline, great legroom in economy. Overall awesome, in my opinion.
Pros: I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff.
Cons: The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much.
Pros: Spacious, great service, amazing entertainment selection. Food on the return leg from Dubai to Seattle was bland and not tasty. Uninspired. But the leg to Dubai from Seattle is great food. Very tasty
Cons: Having to go through twice as arrived in terminal C and departed terminal A What a waste of time
Cons: No one weighted my cabin bag while checking in. Before the security control, Emirates ground staff stopped me and weighted my cabin bag that was 8.4, around a kg extra. They didn't allow me boarding until I threw 4 shirts to the garbage and I reduced the weight. Staff was just unbelievably rude.
Pros: Crew couldn't have been friendlier!
Pros: I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on.
Pros: MORE STAFF NEEDED ON FLIGHT
Cons: PRESSURE ON STAFF
Pros: The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce.
Cons: Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today.
Cons: THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it.
Pros: Lots of food
Cons: Slow cleanup after food service.
Pros: The plane was lovely. The food was unusually good for coach. The flight attendants were really nice and I liked that they were from so many different countries. It was also a very smooth flight.
Cons: Nothing to complain about.
Cons: At the Istanbul airport an item was taken from me for no reason. No regulation was shown for that item to be taken. I wasn’t comfortable with the way I was treated at the airport. The flight was very good
Cons: The transfer in Istambul was very tight on the way back I literally had to run to get to the flight
Pros: It was a great flight.
Cons: The cabin temperature was a little warm
Pros: The service
Cons: No entertainment. Late boarding.
Pros: I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good.
Cons: They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!
Cons: The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it.
Pros: Unlimited booze. Tons of movies. Classy airline
Cons: customer service needs upgrading
Cons: Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight.
Cons: Lack of communication and unfriendly crew.
Pros: I liked the new airplane and the comfortable seats.
Cons: The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul.
Cons: Long lines and very slow
Pros: I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines.
Cons: The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund.
Pros: Free meal and drinkd
Cons: Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work
Pros: Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul.
Cons: Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small.
Pros: Superb entertainment system
Cons: The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath.
Pros: The crew was friendly and the plane was very clean!
Cons: Did not love the choices of comedy shows on the in flight entertainment
Pros: Comfortable seat. Food acceptable.
Cons: Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers.
Pros: Short flight-everything fine. Great plane.
Cons: Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast".
Cons: Poorly behaved children in the next row and a young lady with horrific body odor.
Pros: I was upgraded to buisnes class :)
Cons: Every thing was ok
Pros: Awesome service, comfy business cabin!
Cons: Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds.
Pros: Great : food. Entertainment , service . Check in, laguage accommodation.
Cons: In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option
Pros: Excellent customer service
Pros: I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic.
Pros: The crew in the flight is amazing! Very attentive
Cons: The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!
Pros: Crew was nice and courteous.
Cons: I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable.
Cons: Sits are uncomfortable and very tight compare to other delta for example also the food quality is poor, the quality and ingredients are cheap.
Pros: Crew was top notch , food was great, loved the hot towels you get to freshen ourselves with, crew friendly and very patient. Loved that flight wasn't full and the three of us could spread out and be as comfy as possible.
Cons: Very late 1.5 hours leaving JFK on way to Istanbul causing us to miss our connecting flight to Tel Aviv. Arriving almost 2.5 later in the evening.
Pros: The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes
Cons: See literally everything above
Pros: Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal.
Cons: Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome
Cons: I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this.
Pros: Crew did their utmost
Cons: Customer service said that I was confirmed on my new flight, after the snowstorm in NY caused a cancellation, and that I had a Kosher meal. Neither were true. Had to spend over an hour at the airport to get a seat and almost missed the flight. Something is wrong with the customer service.
Cons: I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed.
Pros: Seats and entertainment
Pros: Add good airline to Atlanta to eu
Pros: Smooth flight
Cons: flight canceled , i flew diff, airlines
Pros: Great service.
Cons: Too early to bored and they push you to rush.
Pros: Good service and good food!
Cons: Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!
Pros: I had an idea of what Turkish Airlines was going to be like and was totally wrong. I was on Turkish airlines. They have excellent food, very good friendly service, even real silverware. I got a full meal on both a two hour and a four hour flight.
Pros: Great entertainment and food.
Cons: Boarding was very long.
Pros: Good service
Cons: They need better movies and music
Pros: Food and entertainment are great
Cons: The airplane is not as good as you would expect from the best airline in europe
Pros: Service Good Clean On time
Cons: Price is high
Pros: Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time ..
Cons: Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience.
Pros: It was a quick 2-hour flight with a delicious meal.
Cons: I sat in the only seat that didn't have a working personal entertainment system.
Pros: Crew was very nice
Pros: 'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI
Pros: Flight was smooth and amazing
Pros: The pilot kept us updated.
Pros: The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!
Cons: No changes!
Pros: Crew was good. Seat uncomfortable and hard.
Pros: Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks
Pros: We were in coach and the crew made us feel like it was business class!
Cons: Flight delay
Pros: After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes.
Pros: The Movie selection was pretty good for such a long flight.
Cons: Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring.
Cons: Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta.
Cons: 5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!
Pros: The cAbin attendant was really good
Cons: No problems at all!
Pros: The ceew
Cons: Unorganized boarding and 6 hour delay from expected departure time.
Pros: Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost.
Cons: Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent.
Pros: Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided.
Cons: Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another.
Pros: The flight was great from beginning to end. I have no complaints.
Pros: No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option.
Cons: The person next to me
Cons: Poor service
Cons: We left 30 minutes late due to congestion and I missed a layover. Otherwise it was a great experience
Pros: Love the 757 entertainment system
Cons: snack mix is not great delayed takeoff
Pros: We landed safely - crew was nice enough.
Cons: Heard one crewmember make snarky comment about another passenger (A stranger). Had to wait on the ground for about 30 min for 6 crewmembers that “needed” to be in MN. Yeah, that was awesome with a 2 yo and 4 yo...
Cons: One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything.
Pros: The plane was really nice. It was awesome being able to view movies on the flight.
Pros: Crew was lovely
Cons: CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight.
Pros: Seating was very nice and a free move was a plus
Cons: Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first
Pros: The boarding was great.as well as the crew.
Cons: The seats to small and the food was not that good.
Pros: Big bathrooms, friendly staff, free eyemaks
Pros: Short trip
Cons: Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free.
Pros: See above...
Cons: See above
Pros: Very comfortable seat and nice boarding and exit.
Cons: Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately.
Pros: Very comfortable
Cons: Nothing, besides the flight was slightly delayed but not by long
Cons: Landing was frightening.
Cons: 1 hour flight delay
Cons: The seats are very small even for a petite person.
Pros: Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly.
Cons: 11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box.
Cons: No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport.
Pros: When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond.
Pros: The flight attendant. Lovely and professional.
Pros: The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays.
Cons: The Delta app did not update about any of my gate changes nor were they announced by the gate agents.
Pros: It only took them 10 minutes to turn things around to make up time for the delay.
Cons: The seat pockets were not cleaned.
Cons: TSA in Atlanta was a nightmare. Really just a little kindness would go a long way.
Cons: No space.
Pros: Got to Richmond on time.
Cons: Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though.
Pros: Una hora de retraso
Cons: Una hora de retraso
Cons: I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy.
Pros: Efficient crew. Early arrival.
Cons: Cabin was freezing.
Cons: Changing my flight , with out notice or short notice.. Abdi.!!
Pros: I like the fact that we finally got despite the inept staff working for American Airlines
Cons: More counter people, less gate changes, better flow for boarding, knowledgeable staff
Pros: yes, no on sat on my row coming or going
Cons: Been non discriminatory
Cons: Overall good flight however the WiFi didn’t work
Pros: The crew was pleasant. The flight was smooth even though we flew through clouds the whole way.
Cons: If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that.
Cons: Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway.
Cons: Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv
Cons: Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags.
Pros: Nice stewards
Cons: Gate agents crabbie
Cons: Didn’t fly
Cons: Rude staff, not willing to help
Pros: Crew was amazing
Cons: maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes.
Pros: Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!
Cons: The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!
Pros: On time . No significant delays cost of ticket low.
Cons: Tiny plane with small seats never that comfortable.
Pros: Flight was pleasant. Good leg room.
Cons: Entertainment touch system did not work. Glad I brought my own, otherwise would not have had any. ☹️
Cons: Waiting for 30 minutes a Dublin to dock.
Cons: rerouted through Philadelphia.
Pros: Good legroom, nice crew, temperature was comfortable, arrived ahead of schedule even though we sat on the departure tarmac for at least 30 min after we left the gate.
Cons: Sitting on the tarmac and no individual screens on one flight.
Pros: The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home.
Pros: Smooth and quick flight
Cons: Warm, no refreshments
Pros: Went without a hitch
Pros: The staff
Cons: The snack selection and lack of entertainment
Pros: I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased.
Cons: The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either.
Pros: On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight.
Cons: If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company."
Pros: Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!
Cons: Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international).
Pros: Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change.
Pros: The direct flight, less time
Cons: The seats aren't comfortable on any flight, the was tv only, no movies, snack aren't healthy for someone with food sensitivities
Pros: Great first class staff.
Cons: there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!
Pros: I was one of the wheelchair passengers, obviously I was struggling and asked an attendant to help me with my carry on bag to be stowed in the bin above the seat. SHe said she can't because she will be greeting the passengers!!! Anotherattendant finally helped me but it is disconcerting to be received like that by one of the crew. I did get helped by Ms Gonzales getting off the plane , I am very grateful that despite the first unpleasant attendant, there was a nice one among the lot.
Cons: I 'm not sure if this is the venue for my complaint. When we landed in DFW there were 13 passengers on wheelchairs but there were only 3pushers.. there were 2 of us that were left and abandoned for about 40 minutes, I finally had to leave my chair and push the other lady's chair through passport control. Finally one AirServ pusher helped us with our luggage through custom and then transfer. I got to my gate 3 and 1/2 hours after we landed.
Pros: Completely satisfactory for my needs
Cons: Boarding process was bad, the kisok did not print all the boarding pass . The Flight was delayed and the Airlines was extremely poor in communicating the same.
Pros: Watched an entire season of High Maintenance.
Cons: Advertisements were a bit much. Also, if everyone is confused about where the spoon is on the ice-cream, maybe you should show them when you hand it out instead of trying to make them feel stupid for asking.
Pros: The crew on the flight were nice and helpful. Even though it was a short flight
Pros: The crew, the flights was always on time.
Cons: Maybe change's pretzel and gives sandwish.
Pros: Comfortable seats. Quick boarding. No delays.
Cons: Again flights attendants were a bit dry.
Cons: Same as above
Pros: Nice landing.
Cons: Leg room
Cons: Flight was very late. Boarding was not good!
Cons: No wifi, no headsets to listen to tv
Cons: We waited in the plane at the gate for over two and a half hours after scheduled departure time. I understand that things happen and illnesses are sometimes sprung upon us but that wasn't the issue. The issue was that there was not a backup in place for an instance like this. I understand the time of night was the main issue but planes are flying 24/7.
Pros: I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you.
Cons: 3 hour delay due to maintenance issues on two planes.
Pros: Water and sodas
Cons: Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less.
Cons: I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead.
Pros: The plane actually left without a cancellation
Cons: Every flight on this trip was delayed
Pros: The seats were comfortable and entertainment great
Cons: No complaints!
Pros: the over seas flight was fine... once we got on board
Cons: The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late.
Cons: Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight.
Pros: Everything went well, the crew was great.
Pros: I would choose this route again--I liked the timing of the flight and transferring in Toronto.
Cons: The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men.
Pros: Crew was ok, entertainment was great
Cons: Seats in ac 787 are very soft, you will feel the knees of the passenger seating behind you, I couldn't fall a sleep, you feel a kick every time the passenger behind you moved his knees. Kosher food was terrible! Not eatible! Plane is very slow l, took 11.5 hours instead of 10 hours with the 747.
Cons: Not enough leg room Cramped seating area in coach
Pros: Crew we're very accommodating and friendly.
Cons: Seats extremely narrow and back support non-existent.
Pros: Overall, flights were ok
Cons: 4 hour delay in Toronto for our connection.
Pros: nice food great crew
Cons: the washrooms need more cleaning during this long flight messy boarding
Cons: They feel like seats for budget flights.
Pros: Really liked I have space for my legs.
Cons: the food
Pros: You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service.
Cons: our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough.
Pros: Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided.
Cons: Everything Luggage no come on time This is the worst company
Pros: Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher.
Cons: Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?
Pros: The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly.
Pros: Very accommodating with my seating requests; very kind staff and nice new plane
Cons: Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization
Pros: The food was good, staff was pleasant
Cons: Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them.
Pros: Very friendly flight attendants. Great food!
Cons: AIr Canada lost my luggage and the return flight was late
Cons: Flight was delayed
Pros: My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline.
Pros: Fantastic service. I will use Air Canada again.
Cons: The delay was unforeseen but acceptable.
Pros: The service was very good and the flight felt safe and smooth.
Cons: Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying.
Cons: There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!
Cons: The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up.
Cons: I did not like aircanada changed my sit without asking me.I did not like delays.
Pros: Everything was amazing! On time and nice flight!
Cons: I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks
Pros: Boarding and crew were very good.
Cons: Air Canada Legs were excellent, but Rouge Sucks!
Pros: Staff was super nice to my surprise.
Cons: Flight was late.
Pros: The attendants were helpful The food was good
Pros: New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again.
Pros: the mounties rock, seriously
Cons: Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal.
Cons: Food was bad,
Pros: Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early.
Cons: Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together.
Cons: Having to pay for changing return date. You should have an open ticket option for extended stays
Pros: Arrival times for principle flight...
Cons: Long walks at Toronto...
Pros: The 787 is avery comfortable airlplane.
Pros: The flight attendants were very professional and caring
Cons: My vegetarian food choice did not transfer from my United Airlines profile
Pros: Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional.
Cons: The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight.
Pros: Love the new planes and choose aircanada for all my Tel Aviv flight because of this
Cons: Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling.
Pros: The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!
Pros: The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added.
Cons: The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing.
Cons: 1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately.
Pros: Friendly staff, not as crowded as most airlines
Cons: There was nothing to not like -- they might need a few more rest rooms for the coach classes
Pros: This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable.
Cons: I honestly can't say anything negative about this experience!
Pros: Would defently will choose AC again
Pros: Everything the Dteamliner experiance
Airlines flying from Israel to Richmond have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Israel to Richmond
Masks required on board, masks provided on flights from Israel to Richmond
Social distancing seating
Middle seats unavailable to book on flights from Israel to Richmond
Testing for antibodies, testing for symptoms for flights from Israel to Richmond
Waiving of change fees. Search flexible flights from Israel to Richmond