No wifi, seems to be very common with Southwest currently. Everything else was normal.
It was good. Last flight was delayed but I always say that is in God's plan
Plane was late. Zero service for 2+ hour flight and it was not that bumpy.
The staff was very friendly, professional, and courteous. The overall flight was a great experience.
southwest just starting charging for luggage. hadnt realized it until it was too late. now out $70 when i couldve bought a carry on if i wouldve known. free bags was one of the only reasons i chose southwest over another airline (the other being no assigned seats, which is apparently also being changed). stupid business decision. wont be flying southwest anymore.
Cluster mess boarding. Can't wait for SWA reserved seating. Internet didn't seem to work on the plane.
The price of the tickets isn't matching the flight experience. No matter how long the flight is, you're only getting pretzels. The flight attendants looked unkept and over it.
I liked the boarding by group and numbers. I didn't like my inability to guarantee our seats together. I didn't like the $8/flight for Internet, but I did appreciate the inflight movie options on their app. I didn't like that there were no charging stations on the seats during either of our flights. One flight was over 3 hours.
I never like the fact that if I don't check in exactly 24 hours before the flight time, I get to board C, and that means sitting between 2 individuals. I would like assigned seating in the airplanes.
Flight only half full. Room to spread out. Newer plane. Very satisfied.
Horrible experience flying with American. Flight was delayed due to inbound flight delay. Fine, it happens. Then, we were delayed an additional almost 30 minutes due to the paperwork for departure having a "clerical error." Then, upon landing at the destination airport we were stuck on the plane for an HOUR after we landed and pulled up to the gate because apparently there was another plane. An hour waiting for the gate 12:30 AM when the flight has already been delayed due to operational error feels like a complete failure of the ability to do the one thing they need to do apart from actually have the plane takeoff and land. Very disappointing.
Upgraded to first class. I would consider the first class on that plane to be only slightly more comfortable than coach. Long delay.
The flight back to Dallas was delayed, which has happened to me several times with American Airlines. There was no announcement, no update sent out, no compensation offered for the inconvenience.
The staff was nice. I appreciated that I was able to take an earlier flight, even though it was last minute. The boarding process felt rather chaotic.
We arrived 25 minutes early only to be told our gate was occupied and so we sat for close to 30 minutes to pull into a gate. That’s not an early arrival!
The TSA check in took 1.5 hours to get through in Austin and I missed my flights back to DC
The actual trip was fine, however, the changes made to our flights and the layovers were had to endure were awful.
Terrible. Cancelled my original flight. It made getting a boarding pass difficult. The AA employee (in a loud voice, so everyone around could hear) griped at me for not getting a boarding pass 24 hours before. I asked how I was supposed to do that when I had no idea what flight I was going to be on. She said (loudly), “Talk to AA customer service, not me!” I could certainly tell serving customers was not important to her. Our new flight was set to a completely different city. We had to change our rental car, and the price went way up. It took 2-1/2 hours to get checked in. By then our new flight had left. We ended up on stand by and had to split up the family to get to our destination. It cost us the whole first day of the trip. AA needs to employ people who actually care about doing a good job. I suppose those people are getting harder to find, but atleast try.
They changed my seat from one that I had paid for as an upgrade to a regular seat at the last minute.
Promised lounge access, gate agent didn't allow us entry.
