Overall, the trip was okay - But it was a delayed boarding experience in NY and poor information provided in Morocco about the connecting flight, despite requests for direction from multiple passengers. Many flights left from the same gate and it wasn't clear where to go in the Casablanca airport.
The gate situation for the connecting flight from morocco to marseille was very disorganized. There was no gate listed on the ticket, and very poor direction from the crew in the airport.
The food, yogurt and a cheese sandwich was frozen. There were no female flight attendant. the attendant didn't speak very good English, French or Portuguese. The boarding process was not well organized. Some of the people seemed to not know how to act on a plane picking whatever seat they wanted and then arguing with the people that actually had the seats as well as getting up while the plane was still taxing.
Oman airlines refused to board in zurich without any intimation neither from airlines nor from agency I am an heart patient and got mild stroke when I heard this and I paid 550 Swiss Frances to take the same flight on same time I need to peruse this case on top priority and reimburse the payment. Awaiting for your urgent reply. I want to know what could be the reason before I need to take further action.
The flight was 20 mn late and I ve almost missed my connection to DC
was not allowed to check in even tho was at the airport 40 minutes before departure. No refund or accommodations.
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
newer plane, good staff
need better and more food options, more often
Good multi media access and content
Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
One of my fave airlines now Great seats, services, staff Turkish coffee in the air!
they keep the cabin a bit too hot, need to ask them all the time to make it colder
Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay
The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food.
The amazing entertainment system.
The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much.
Luggage policy, helpful ground and air crew. Price.
IST stoppover, damaged luggages.
On board entertainment ststem has lots of options to choose from on all accounts. Food selection was good, served hot with large selection of drinks. Overall much better than US airlines that cross Atlantic.
More comfortable seats for long haul flights is a must have. Comfort+ Offered a money’s worth alternative to business or first class. Boarding is done away from terminal building which required busess for transportation back and forth. Prefer skybridge instead.
The amazing entertainment system.
overall the experience was great
i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight
Too hot inside the plane. The back of my t-shirt was wet from sweat.
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