In thirty years of traveling, mostly with Delta, this was the worst day ever.
I am so shocked at the service in first class. We were not greeted or offered a beverage for 45 minutes into the flight. She did however have time to write a long note. I just wanted a snack and something to drink. We were never offered coffee and the snacks came after dinner? It was the oddest flight I have ever been on. The gentleman next to me got up and gave our dinner box’s to the flight attendant and asked for a second glass of wine for each of us. Our dinner boxes sat on our tray for 20 minutes. She was rather distracted. He then asked another flight attendant for wine… finally we had a second glass. I was trying to give her some grace, she also told the man next me we couldn’t have any more wine because we drank it all… after landing the seasoned traveler next me ask for her employee number. Then it was a mutiny! She was refusing and it got tense. The captain came and asked what was happening, the flight attendants totally gave a biased account of the fact. The captain told the police the man I was seated next to was intoxicated! That was completely inaccurate and it really escalated things. I policeman found me at the luggage carousel to verify the facts. The flight attendants made false accusations that he touched them! That never happened. It was a very poorly trained crew. I am so anngry and shock by the entire experience! It was terrible service! I would like a refund for what I paid to be in first class and the most uncomfortable flight ever. I always fly Delta, it has been wonderful. I was so flustered by the entire experience! Please give me an update on this matter! Thank you, Kelle Myers
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.
The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.
There was a loud squeaky sound the whole time we were flying.
I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX
Lufthansa and United Airlines messed up with our reservation and they canceled our flight to Los Angeles. We ended up stuck in Frankfurt with two little kids. They sent us to San Francisco, but their flight was full and they wanted us to sit separated (even our 3-year-old was supposed to sit separated from me or my husband!!! Isn't it illegal???). Then the flight from San Francisco was delayed and we had two little sleepy kids, we were also told we needed to pick up our luggages. It was just horrible. I paid for a direct flight from Frankfurt to LAX and ended up going through hell. I am very upset and going to submit a complaint.
See my previous comments. I was probably booked in business but was moved to economy
My flight was delayed for a whole day, so I lost a day of my vacation.
Ability to watch movies.No earbud sound system.Marginal beverage service.Unexplained late take off resulting in VERY tight connection in LA which proved maximally stressful.
Ability to watch movies.No earbud sound system.Marginal beverage service.
Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!
Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .
Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.
The WiFi didn’t work and the seats are too close together. Very uncomfortable.
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
Terrible boarding experience at sea tac. Displayed on time departure despite being about an hour behind in boarding time. Boarded a bus to go to the tarmac to then board onto the plane.
Hidden fees everywhere while we aware of the fees but it quickly added up to a premium airline. From 12+ dollars to pick your set to $55 dollars a checked bag. No counter at the Portland Airport until 2 hrs before the flight made it so we couldn't get anything to eat before the flight. Pre checking your bags wasn't working on-line or at the kiosk, so we had to pay extra 5 dollars per bag for counter checking. So after everything was said and done, we ended up paying an extra $200. Plane was nice and clean plane staff was nice and attentive.
Excellent. Except seat C2 starting to be worned down. Very uncomfortable.
22 hour delayed flight. I will not fly again. I missed training due to this.
Well my connecting flight was initially delayed 2 hours. Then it became a 21 hour delay. When I woke up the next morning the flight was then delayed another hour. I ended up missing a day and a half of training due to this. When asked if there was any way I could be transferred to a different flight I was told no because it was under a 24 hour delay. I will not fly with this airline again.
The delay was a pain… Loved the crew and they made up time and treated us very well. Ticket counter was awesome, boarding agents not so much
The delay was a pain… Loved the crew and they made up time and treated us very well.
I was flying from San Francisco to New York and had a layover in Minneapolis where they refused to let me have my bag and charged me $65, a very bad experience for me
This flight was canceled after waiting for hours at the airport. We knew if was delayed, but were not informed of the cancelation in a timely manner. There were no Sun Country representatives at the gate to tell us. Finally, representatives from Southwest Airlines called out over the intercom asking for Sun Country to come up to the gate. After the cancelation, no one seemed to know exactly what was going on and we had to go to the check-in area downstairs and wait in line for any information. We were not assisted with another flight. We ended up paying a lot more to fly home the next day with another airline.
Flight was delayed due to computer issue. I was in line for over 2 hours to check in. Worker ordered me to incorrect line and wasn't until after two hours I was asked to get in a different line that would be faster because I already checked in. Just needed to check bag. However soon as I moved. My line started moving and everyone who was behind me got through before me and they hadn't even checked in yet online. Very unhappy and last flight I will take with Sun country. Flight was hot and uncomfortable.
1 and a half hour delay due to a longer than expected maintenance inspection, missed my connecting flight because of it. Spirit customer service at airport told me they can't offer me another flight until the 10th. (2 days later.) I was with my son on leave coming back from visiting family and had to check in from leave the following day. The gate attendants told me I could try calling customer service and they may be able to get me a flight that same night with another airline. I called and talked to a representative on the phone and they said they couldn't do that, only the workers at the actual airport could do that. I turned around and gave the phone to the airport spirit rep and it turned out the woman on the phone was correct and the airport rep just needed a code to use for their system to get me another flight. The woman seemed upset that she had to do something to help me and had the audacity to say "Maybe don't fly when it's so chaotic in the future." Finally I was offered a flight 24 hours later for my son and I and a hotel and meal voucher. It only got worse from here. When I got to the "hotel" it was so disgusting that I knew immediately I couldn't stay there with a child. I looked at reviews and saw it was almost all 1 star reviews. (Dirty, filthy, nasty, ongoing construction, bed bugs etc.) We walked down the road to a Fairfield inn and it was nice so we stayed there for the night, I just paid out of pocket. The meal voucher was one time use, even though it was supposed to be enough for both of us for a 24 hour period. So I paid out of pocket for two more meals for both of us after the meal voucher was used the first night. I tried calling spirit twice more to see if they could get us a reimbursement for the new hotel, both times after talking to a phone rep, they put me on hold to speak to someone higher up the chain, the first call I was on hold for 38 minutes before i eventually gave up. The second was for over 50 minutes on hold. Never was able to speak with anyone. Absolutely a nightmare experience and handled in the worst possible way by every level of customer service we had to deal with. Will never fly spirit again and now I see why so many people speak so poorly of them. I will keep calling until I'm finally able to speak with a management level representative who can hopefully do something to make this better.
Awful. My flight was three hours late leaving DFW and we just arrived at LAX three hours late and stuck on the runway. I heard the Spirit workers at the desk in DFW say that we were waiting on a crew. I am extremely disappointed in Spirit.
Had the comfy front seats. Flight was good . Flight attendants where loud and laughing for over a half hour . I mean loud. They sounded like the were at a bar , talking about guys, hair , and skin products. There was no food or entertainment on the plane . Brought my own
Terrible airline. Cancelled the flight less than 24 hours before the flight. Caused me extra expenses!!! This will be the last time me and my family will travel with them
Very uncomfortable seats that do not recline. My husband had hip replacement 7 years ago; after 5 hours from Maryland to California and another 5 hours back, we had to go to the emergency for the intense pain on his hip joint and soon he will see the surgeon. The cherry on the cake was when at the end of our flight back to BWI, we were prompted by a flight attendant to stretch: "arms right, now left, now reach your toes..." (really? how can we do that as we are sitting on seats with no leg room?) "...and as you are there, pick up any garbage you may see on the floor"!!! wow!
Terrible leg room, seats don’t recline, delayed flight, and even water isn’t free onboard
It was nice! There was a very unhappy child in front of us and the flight attendant did a great job calming the child. I was impressed.
The guy with severe body odor sat next to me. For the whole duration of the flight it was a torture. The airline should have better policy on limiting people with bad body odor to board the flight. Passengers should not be the ones to endure bad odor for the whole duration of the flight. The airline should be e the one to ensure decent air quality for ever passenger.
They charged me 212.00 for a heavy check in bag at the gate. The pricing and process was so confusing - as if it was designed to purposefully gouge customers who need to board plane. That experience combined with the outrageous price charged will prevent me from ever flying Spirit again. And I’ll be sure to tell the story to anyone who cares to hear.
Its so random that they only allow 40 pounds on checked bags when all airlines take 55. They then charge you for each 10 extra pounds, so my checked suitcase was $130 and the flight $30 ... its like whattt, im for sure not traveling with Spirit again
Nothing about the flight was good. The crew was rude and unwilling to assist would never recommend this airline to anyone and for sure will not fly it again
The plane was very clean, the flight attendants were chipper and accommodating. It was roomy
There was extremely long wait times to check in my bags and pass through TSA. I almost missed my flights on several occasions.
I didn’t have enough time to catch my connecting flight and had to use a different Airline. I will be requesting a refund.
There were a lot of issues at the gate in Atlanta — which caused delays in boarding and getting to our destination. The aircraft and crew were excellent.
It was fine. The flight was delayed for 3 hours. I had things scheduled in Detroit, and I let a lot of people down by not being there on time.
First time experience and though you'll pay for *everything* meaning bags, water/snacks, even a question with a service agent - - all in all, not a bad experience whatsoever.
Long lines, rude staff, everything that's offered you have to pay for.
Among the worst flights I’ve taken. Never again. Staff was horrible across the entire Frontier workforce. Flight attendants were legitimately yelling at and arguing with each other while on board - toxic environment (really guys? at work and in front of customers no less?). Frontier intentionally assigned my partner and I (who booked together) to opposite ends of the plane despite plenty of seats together - straight up predatory practices to take people’s money. Seats are legit the absolute worst. Not even free coffee. Absolute garbage airline with wild hidden fees and the worst staff in the business. They will for sure have a deadly accident soon. Never again, not for any where not for any price.
My departure gate was E10 but no kiosk at E10 for check in & no one to ask. A United attendant helped direct us to E38 for check in. The kiosks at E38 were all malfunctioning. A counter agent had to check us in. We then had to walk back to E10 for boarding. E10 to E38 at DfW is not an easy trek. No where in all the info they sent us indicated there were issues to over come. They can cut only so many corners. Luckily we arrived plenty early to deal with Frontier’s inefficiency.
