Pros: "The seats are not comfortable at all. The tickets that we bought promised a USB port and there were none. And oddly enough, everything around me was very sticky. The seat, the seat in front of me, the window.. it was an overall uncomfortable flight"
Cons: "At least one USB port per seat would’ve been nice. The WiFi was so slow that I couldn’t even send an email. And maybe the seats could’ve been wiped down a bit."
Cons: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Pros: "It was utilitarian and got me from point a to be at a very good price."
Cons: "Smaller seats, no entertainment to speak of. No complimentary snacks."
Pros: "The flight was on time."
Cons: "The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience."
Pros: "On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided."
Cons: "Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly."
Pros: "Quick boarding"
Cons: "After quick boarding we waited 30min after departure time for luggage to be loaded"
Pros: "Arrived early"
Cons: "Crammed seats. Lousy snacks for food. No entertainment"
Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."
Pros: "Desk staff member very helpful When departures was busy more staff were called immediately"
Cons: "Difficult to navigate online payment for extra baggage. Inconsistency about carry on sizes We paid for extra leg room in an exit row and we're given a very brief safety talk while 2 others asked to sit in an exit row and were given no instructions"
Pros: "Crew was nice"
Cons: "I paid for my ticket, but when I went to check in the day before my flight there were fees I had to pay that I was not aware of and had no choice but to do so. They do not offer and free carryon bag. If you pay online you have to pay an extra $30 for a carryon item or $20 for a checked bag. These fees apply to your destination and your flight home as well. On top of that, you have to pay for your seat. All in all I was not happy with my experience with sun country. I am normally not someone who writes poor reviews, but this was definitely the worst airline I’ve ever used."
Pros: "I used to fly sun country every other month for work. It was affordable, reliable, great customer service. They were recently bought out by Apollo Investment Group and they have gone in serious decline since then. I will never fly this airline again. Hidden fees, poor customer service, 4 hour hold time to speak to an agent, *carry-on fees*-- just a bad airline at this point."
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Pros: "I loved the fact that they provided us with food vouchers and a ticket voucher when the flight was late. Thank you! The crude is extremely friendly"
Pros: "The crew on the ground and sky were amazing. Everyone i talked to was kind and understanding while dealing with a difficult situation."
Cons: "Ultimately, sun country could of communicated better all around. Was not informed that the flight was delayed until I checked into airport/ even though we were told that the airline knew that the plane was late “all day.” Arrived for a 3:50 flight and did not take off till after 9. Furthermore, there was limited communication regarding when we would actually take off. Checking-in I was informed boarding would start at “6:40” and then we did not board until 830-9."
Pros: "Excellent customer service"
Cons: "Being given new seats even though we had to pay extra to get them in the first place. Being charged for luggage when the website wasn’t clear about this matter."
Pros: "Great crew, timeliness! Arrived early!!!!! Everyone was very accommodating!"
Pros: "Crew was friendly and they tried to make the service announcements funny. But SW has that niche. ."
Cons: "Sad they are turning into the nickel and dime airline. Kind a of a hassle so will need to bat Delta by $100 for me to lol at them again"
Pros: "Nothing. Was horrible. Rude people work at the counter. She think to high heaven."
Cons: "Hated everything about it. Sun country air is the worst airline I've ever flown on. AVOID!!! Could not handle simple requests. Over charged and was a terrible over all experience and ruined my whole vacation to be honest"
Cons: "No free video screen"
Pros: "The gal next to us was an employee of sun country and she was extremely nice! Also the front desk people were accommodating"
Pros: "Friendly and responsive flight attendants, one of few direct flights so definitely a plus"
Cons: "Lack of communication from the gate and flight deck about a delay before we left MSP. While the flight crew was trying to keep announcements to a minimum in board, a little bit of information would have been reassuring."
Cons: "Time to redo the seats. No padding for 4 hours is a little to much to ask of passengers."
Cons: "I tried to pre select a seat online. The seating chart indicated that the flight was full and only few middle seats and aisle seats were available. The middle seats were free but the aisle seats cost $15. I'm a big guy so I paid the $15. When I got on the flight I learned the flight wasn't full and there were plenty of seats available. I thought there must be a mistake so I tested it on the way back to L.A. from Minneapolis. I got the same email encouraging me to get my seat early and check in online. The seating chart indicated that the flight was full and only a few middle seats and aisle seats were available. So instead of checking in online I waited to do it at the counter. Sure enough the lady at checkin told me there was plenty of seats and even offered me and my travel companions a whole row so we could sit together. I feel like Sun Country is misleading their customers in order to make a few extra bucks. Lame!"
Cons: "I don't like hearing that Suncountry is going to be an airline that charges a fee for everything like Spirit airlines. I heard that this will begin as of January 1st. Suncountry is a great airline. Why would you change that? It's disappointing."
Pros: "They tried to separate me from my son in order to accommodate a passenger using a wheel chair. I accidently found out just before boarding. My son was NOT having it!! They changed our seats, putting us together again, without a problem or negative attitude. Total professionalism in an awkward situation!"
Pros: "Leg room, great view."
Cons: "Nothing, was great."
Cons: "They kept making me check my bags when I didn't need to and then had me wait for one and a half hours to get my bags from the baggage claim! They also have the longest layovers imaginable. I had to find out what gate my flight was taking off in at the airport, they never tell you ahead of time. The staff is ok but there was a stewardess on every flight (4) that had serious attitude. I only chose them for economic reasons and wish I had just paid more for a better flight experience."
Pros: "Boarding was good and agent was able to move me and my 2 family members to an exit row so we could be together."
Cons: "Plane left late due to "showers" at MSP, then at LAX we had to taxi from north side of airport to south side, further delaying us 15 minutes or more. Also, exit row seats did not recline even though agent had told me they did recline. None of us could sleep. Very uncomfortable!"
Cons: "One of the female crew member just had a really bad attitude and was rude multiple times. She was a bit older than the other ones, I believe her name was Linda. I asked for both cream and sugar, she only bought cream then when I asked again, she was really dismissive. The cart was literally 1 feet away, I almost wanted to get up and grab it myself. This happened again with my seat mates. She was really nice to the other white customers but I sat in a row with all people of color, and she was equally rude to them.Linda would really benefit from some diversity (addressing her implicit biases/prejudices) training. It just makes all of Sun Country look bad, this was the first time flying sun country, and I will most likely not fly with sun country again, if I keep on running into air hostesses like Linda. Its unfortunate because the other air hostesses/hosts were really nice, warm and welcoming."
Pros: "It was a direct flight."
Cons: "We were late departing and arriving, which created a problem for a meeting I had to attend. On top of already being late the exiting of the aircraft was poor. No announcement was made for wheel chair people to wait until the end, and naturally held up the exiting of the aircraft. This was my first experience on Sun Country and the flight attendants allowed people to use the bathroom in the front of the aircraft, but at hour 3.00 when i walked up to use it - i was then told to go to the back. After I watched many people for HOURS freely use it. Not just when the cart was in the aisle either. Just not consistent in their directions and follow through making it confusing for passengers. There was no wifi, so I couldn't work and there was no entertainment on board. I won't be flying Sun country again."
Cons: "getting onto bus, riding around tax I ways and run ways to het to terminal without escalator , old people had to climb stairs, added an hour to flight time."
Pros: "Our flight on suncountry was great, the only problem was that the seats on suncountry are so close together, no legroom at all."
Pros: "Staff was friendly."
Cons: "Delays, no snacks, very cramped seating uncomfortable, and long wait for gate checked baggage."
Cons: "When checking in our luggage the woman asked several times how many bags and we responded several times 2.my self and my wife. My wife even held up her hand indicating she was checking her bag. The woman charged me the initial bag fee of 25.00 then charged me again for an additional bag at 35.00. That was wrong since there was 3of us flying."
Pros: "It was a smooth check in and the flight times were accurate.This flight had less passengers so we had more room in between passengers."
Pros: "It was fast check in and we were on our way to Los Angeles crew and staff helpful and friendly."
Cons: "Not enough personal space toooooo crowded and stuffy."
Pros: "See above"
Cons: "See above"
Cons: "Very old aircraft"
Pros: "Boarding was very smooth, gave early boarding to the military, 737-800's,"
Cons: "FA's were a little matter of factly."
Pros: "i honestly had never heard of your airline, but when i got stuck in Minniapolis do to the delta meltdown last week, i found a ticket home on sun,, your price was excellent and the service was fantastic in first class, Nice people great food great price considering i was in first class for less than any other airline in coach thanks Don Dokken CEO DokkenEnterprises inc"
Pros: "The flight was on time, the ground crew were very helpful and friendly. When I landed at LAX there was no wheelchair. I had to wait for at least 30 minutes for a wheelchair. I missed my shuttle and after arriving at 4:45, the shuttle did not come until after 6:30."
Cons: "The grounds people at LAX were not as nice and friendly as the flight crew and the ground crew in MN. Certainly not as helpful. After waiting for my wheelchair which had been pre arranged, I missed my shuttle and had to wait almost 2 hours for another shuttle."
Pros: "Paid more for priority seats roundtrip to find out nothing about it is priority. They boarded our section last. All rows were bparded before rows 4 through 8. What a waste of money. Never flying Sun Country again. Not to mention the flight attendants repeatedly bump into my wife by reaching over her to serve people in the row in front and behind us. So rude..."
Pros: "Great seating and service. Friendly helpful flight attendants."
Pros: "I had never heard of Sun Country before, and thought I would be in for an uncomfortable Spirit Airlines type of experience. I was pleasantly surprised that the seats were comfortable, there was room for my carry-ons, and everyone was pleasant."
Cons: "I just acquired a Known Traveler Number for TSA Pre-Check. When I checked in at the airport, the self-service screen showed my KTN, but printed the boarding pass without saying PreCheck on it. I didn't notice until I was at security and was no longer able to get it corrected. I was told by the TSA person (not a Sun Country employee) that it was "random," but surely your system can factor KTNs into boarding passes automatically, especially since I (and other passengers) paid for the DHS enrollment. I was also hoping for electrical outlets in the seat so I could use my laptop."
Pros: "Timely departure and arrival Aircraft was relatively clean."
Cons: "The event I flew to attend got changed, so I had to change the dates of my 'Going To' and 'Coming Home' flights. It was not my fault, but I got horribly overcharged to change my flights. I am not working right now nor do I get Unemployment; I booked the flights months ago while I was still working. In that situation, the airline could help a bit more financially. Airline crew going out was courteous and helpful, but there was one attendant on the flight back who was frankly rude to me and bullied me. I do wish airline food was a bit more reasonably priced, and cash payment was accepted."
Pros: "I liked the leg space. It was an improvement over the 3 days earlier Spirit A320 modern cab that seats don't recline"
Cons: "I like to have head phones for free to listen to Air Traffic or music. This flight didn't have that"
Pros: "I got home safely and (more or less) on time."
Cons: "Flight attendants were mostly rude. They nickel and dime the passengers ($8 or more for "entertainment modules"), aisles were very narrow; I felt like a sardine. Bathrooms were not kept clean and getting to them was a challenge because the crew wouldn't let us wait in the galley and you weren't supposed to crowd the aisle...."
Pros: "Prompt, friendly!"
Cons: "Uncomfortable. Had an aisle seat."
Pros: "My flight back was really good the crew was really nice got offerd plenty of complimentary beverages the pilot was really nice in letting us know where we were and what time we would be landing overall the flight back was good"
Cons: "The flight there wasnt that plesent the boarding was really slow they didnt board us accordingly they just boarded in whatever order they felt like didnt get offerd any complimentary drinks and when i asked for one they said they didnt have any of what i suggested also no entertainment unless u want to purchase one"
Pros: "The cost of the flight"
Cons: "Just your average/normal flight. You get from A to B simply"
Pros: "No entertainment at all"
Cons: "Must have entertainment"
Pros: "The way the pilot announced what areas we were flying over."
Cons: "Poor customer service"
Pros: "The flight attendants were superb."
Cons: "45 minutes late in leaving Crowded"
Pros: "Happiness, helpfulness, good cheer from the staff."
Cons: "Only 2 restrooms on the plane."
Pros: "Paying the extra money for a seat and a bag makes boarding faster"
Cons: "Paying for the seat and the bag duh"
Cons: "It is not that I didn't like their food, it is just that I didn't have any and there is no NA button. You pay for all food and I didn't have any."
Pros: "the ease of boarding - the check in."
Cons: "no free water. just a cup of water. they need u to buy the bottled water. seats are uncomfortable. the lap tray might as well not be there. too cramped and tight. staff looks like they don't care. not well groomed enough. some are nice. others not at all. safety and security teaching not being taken seriously. the staff are all about promoting the spirit master card. don't need that on my flight."
Cons: "When i arrived at LAX at 8;30am i went directly to baggage claim to pick up my luggage and it wasent there so i waited exactly about 2 hours to see if it was missed places or something and nothing came up so i went to file a report and i have not gotten any call back from them i hope they find it soon i had very important things in there after this i will no longer be flying with spirit airlines!!!! HORRIBLE!!!!"
Pros: "Boarding went smoothly. Flights departed on time. Flight crew was very friendly."
Cons: "Arrival: Both flights arrived on time, BUT the plane remained on the runway for extended periods to await a gate. I know delays happen, but to wait on two out of two fights isn't a good average... Seats: I'm very small, and was very glad in these seats. I found the seats quite uncomfortable because they don't recline at all! Food/Beverage: Nothing is provided - not even water. Baggage Check: When making reservations, $30/bag to check didn't seem too bad. However, when pre-registering my luggage, in order to receive the $30/bag rate, I would have needed to spend $50 additional for a membership. I don't fly enough to make that worthwhile."
Pros: "Cheap tickets"
Cons: "Delayed departures Seats"
Pros: "Boarding was friendly and organized. They dealt calmly and pofeffesional with the wide variety of needs, demands, manipulations of the fewer than five percent passengers who make things take longer."
Cons: "everything seemed to have a charge added."
Pros: "Quick boarding, on timex good crew"
Cons: "Expensive baggage, no complimentary drink on four hour flight"
Cons: "Spirit cancelled on me last minute and would not put me on another airline to get to Minnesota. It was a terrible experience and I have no interest flying with them ever again. After speaking to a counter agent, I called them and they couldn't get me on anything to get to Minnesota that day, which is when I absolutely had to be there in order to get my work done. It was a huge waste of my time and resources. Sure, I got my ticket price back - only after arguing with them that the reason that I should get my full ticket back (instead of just the leg to Minnesota) is because THEY cancelled on ME."
Pros: "Horrid airline."
Cons: "Mike the clerk that check me in was rude and inconsiderate other then him everything else was wonderful"
Pros: "The company I traveled with. The price."
Cons: "The lack of leg room, the price addition for my aisle seat, the general smell of urinebin the restroom."
Cons: "Flight delayed twice before being cancelled. Not only am I missing a day of my trip, and a very important meeting, but I am out the cost of a day of rental car, 2 extra taxis, and a nonrefundable hotel. A loss of about $300."
Pros: "smooth in air and excellent landing"
Cons: "left 45 minutes AFTER we boarded due to a maintenance issue that needed to be "signed off" on and it took 30+ minutes to get our baggage."
Cons: "I dislike everything. Spirit sold my flight then charge me $65.97 extra for a much later flight. Lost a whole day. I show up an hour early, kiosk will not process and were told to go see an agent. Went to see an agent and was told I was late. I check in at 09:15, agent's paper say 09:21 is late time. She then took out a pen and cross the 09:21 then hand write down 09:10, mave me to a later flight then charge me $65.97 for it. I would like my money back."
Cons: "Horrible turbulence and crew or pilot was not very comforting or reassuring while all passengers including myself were frightened and panicked."
Pros: "Emergency row has extra leg room."
Cons: "Terrible everything. Spirit's "policies" make for an awful customer experience: they nickel & dime you for every. last. thing. $10 for an agent to print your boarding pass? Different rates for bags if you check-in prior, vs at a kiosk there, vs w/ an agent, vs. at the gate. Only 40 lbs checked bags, no free carry ons, only the personal item. No complimentary beverages (not even water). Seats don't move. Sad excuse for tray. Took an hour for baggage to arrive. I will never flight this airline again and encourage everyone I know to avoid it as well."
Pros: "The boarding and seats were okay, it's a no frills flight."
Cons: "The fact that kayak cost me 40 dollars in baggage fees I would have SAVED if they would have the option to add baggage when booking. VERY upset and won't use Kayak again."
Pros: "Boarding was smootth"
Cons: "Baggage fee is too expensive! $ 50! Apparently booking throough Kayak, they never sent me a reminder a couple days before departure to remind about luggage. $50 for baggage fee is a scam."
Cons: "Instead of nickel and dimeing people just up the fares. It was ridiculous the couple of bucks they were trying to make. Never fly them again."
Pros: "On time"
Cons: "Stewardess is rude. Seat not comfortable ."
Pros: "I liked the friendly service, friendly passengers, filling the plane from the back to the front, (since that's faster), smooth flight, uncrowded waiting area before boarding, the landing in LA was the smoothest jet airplane landing I can remember. Overall, I would use them again."
Cons: "being "nickel and dimed" for every little upgrade, like having to pay for the bag, paying extra for the seat assignment, having to pay for refreshments, it seemed like there wasn't even complementary coffee. I understand that a discount airline has to charge for these things, but it's misleading since Kayak does not account for the bag fee when listing the lowest price fare (as far as I can tell)."
Cons: "I didn't like the charge for my "carry-on", that fit in the bin that stated, "if it fits, it's free" Wasn't free, $65 on the way to Minn. and $55 on the way back to LA. I also think your flight attendants talk way too much over the intercom. I get if you are trying to push your credit card, but I didn't need to hear about it for what seemed like 15 minutes. For people on such an early flight who would probably like to catch up on some sleep a little more quiet would have been nice. Also I think someone can spent max $10 at a hardware store and purchase something to place on the restroom doors so that they don't need to slam so much. I guess that's the price you pay for sitting in the a last row by the restrooms. **I think those seats rates should be cheaper. But probably never booking with Spirit ever again"
Cons: "The flight was cancelled on extremely short notice, and we were not given any alternative flights until two days later, which was not acceptable because of previously-made travel plans. We had no choice but to buy new tickets on a different airline if we wanted to get to our destination on time."
Pros: "Seats were comfortable, crew was very nice and helpful, plane was clean"
Cons: "Seats didn't recline"
Pros: "The flight booked on Kayak was very cheap but afterwards Spirit included many hidden fees."
Pros: "That it didn't crash. Although that would have spared me the return ride on Spirit airlines."
Cons: "I'm not even sure where to start. Both of my flights were delayed with no explanation. Airport terminal and airplane were filthy. It literally spelled like diapers and bad cologne. There were extra charges for every possible thing, including reserving a seat and checking in at the airport. If I had known this I would have flown another airline because I ended up spending more money with Spirit. The seats don't recline, and I was told I could get water out of the bathroom sink if I wanted some. The airline crew was making several lewd and inappropriate comments on the return flight, including a male attendant saying he rubbed everyones pens down his pants. All around horrible."
Pros: "When I called, the agent stayed with me until the problem was resolved."
Cons: "I was not offered the chance to buy checked bags when I purchased my ticket (that I recall, anyway), which is the cheapest time to do so. When I later tried to buy bags online (necessary because of surcharges if you wait until check-in), the Spirit site didn't work (three tries with two different credit cards). I called Spirit, and after a fair amount of time on the phone with the (courteous) agent, he had me try again, and the site finally worked."
Pros: "Clean, bare bones, simple"
Cons: "The price of this flight wasn't cheaper than others I've gotten."
Cons: "flight took off 2 hrs later"
Pros: "That we actually boarded on time, the plane was over booked so they had to ask people to volunteer to wait around for another flight. Good part was they offered agree trip back to that location toted people who did."
Cons: "The cramped seats they are very unorganized the communication with the correct times and delays. If you have to get from point A to point B and need to do it as cheap as possible this is the way to go."
Cons: "The crew were nice, but the seats were extremely claustrophobic, and I don't generally have that sensation at all, whether flying or otherwise. I also wish it had been clearer when I bought the ticket that there was literally nothing included with the fee. It ended up being more expensive than a regular airline. I will not be flying Spirit again."
Pros: "The random people that I sat next to. We laughed all the way since we were in the last row."
Cons: "Flight delayed an no one told us the correct gate as they were boarding another flight at our supposed gate."
Cons: "This was my first flight with this airline and it will be my last. The seat was extremely uncomfortable. They charge you a certain price.and then you have to pay for your seat, for your luggage. If you need water you have to pay. The personnel on board was pretty shabby. I am glad I am out of that plain"
Pros: "Return home flight went well"
Cons: "Checked flight an hour before departure and it was reported on time. Sat down ready to board and they announce it will be delayed. Then they say 2 hour delay. I sit there and wait and then they say 3 hour delay. Then they announce the flight is canceled due to IT issues. Made us go back out to ticketing. Only option was to come back the next day and fly out 24 hours later! I was forced to buy a ticket from another airline for 3x the price. Lots of mad passengers and I thought Spirit could have done more for us in this situation. I checked with multiple Spirit agents and none could help me and said there was nothing else they could do. A larger voucher for another flight down the road would have helped with the sting of this situation."
Cons: "We were informed at the time we were supposed to board that the plane had not yet left Orlando. Found out about 1/2 later it would be delayed 3 hours. Found out an hour later, it was cancelled. Not enough people on staff to re-book, re-fund etc. It was a nightmare."
Pros: "I was able to change my seat but not until we were in the air. Lady next to me had a terrible cold."
Cons: "Cramped seating. Shouldn't put seat back because of person behind you. Paying for what us to be a courtesy soda."
Cons: "Delay is a given. With our particular flight, we went in the air TWICE and had to return to MSP TWICE because of an identical plane problem. the only solution they offered was flying out the next day on Spirit and giving refund for the half of the trip. The worst airline."
Pros: "Price as long as you only carry one personal item and sit in the very back side, the flight cost will remain cheap."
Cons: "Everything except for the price. Delayed 3hours-not at once, but rather 30 minutes each time so I had to stay at the airport the whole time."
Pros: "Cheap rate and a direct flight, or at least it was supposed to be. Customer service staff were mostly very good and patient with all of us frustrated customers after they put us in the air on a defective aircraft TWICE in the same night. They didn't kill us, although arguably they took a lot of liberties with our lives."
Cons: "Excessively high checked bag fee ($50) and relatively low checked bag weight (<40 Lbs.). Flight staff was loudly mocking Delta pilots as we boarded the plane the first time. Departed (the first time) almost 60 minutes late, due to a company wide computer outage. Not a good first impression... But it got much, much worse. About 15 minutes after take off we are suddenly turned back around the wrong direction. Eventually the pilot explains that there is a problem with the aircraft and we need to make an emergency landing at MSP. Okay, no big deal. Things happen. They got us back on the ground safely. We left the plane and waited for more info. Sporadic updates over the next hour or more provided no useful information. "We'll know more soon" every time. Turns out there was a faulty door seal on the plane. The solution was to leave security and wait in their ticket line for a new flight. New flight option was to fly to Dallas later that night, then fly to LA in the morning. Not ideal, but like I said, things happen. Then they put us back on THE SAME PLANE over an hour after that one was supposed to take off, because they had one person giving out hotel vouchers for our layover in Dallas. That plane, the same plane as the first attempted flight, has the same problem 15 minutes into the flight, and we're back in MSP again. Back to the ticket line, very poor re-booking options. Finally my fiance and I got an American Airlines flight to Chicago, and then to LA, and we arrived in LA almost exactly 24 hours late. Better late than dead, no question. But Spirit would not pay for our cab home, or cover any of our expenses that we incurred spending over 10 hours in the airport that day. VERY DISAPPOINTING. We will never fly Spirit again, and we'll make sure to let everyone we know hear about this misadventure..."
Cons: "Had a 3 1/2 hour wait with no compensation whatsoever. Not even complimentary water was offered. Paid more for 2 bags than the price of my ticket. Website not user friendly and actually coercive. I will not ever recommend or use this airline again."
Cons: "Pay for all types of baggage??? Ridiculous."