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Top 4 airlines serving from Minnesota to Connecticut
Scores according to KAYAK customer reviews
Pros: "Crew, food, flight."
Cons: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "The crew was great and very friendly."
Cons: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Cons: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"
Pros: "Good food, prompt service. Kind crew"
Pros: "Open seat next to me. Free movies."
Cons: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"
Pros: "Service on tme"
Cons: "Small plan"
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Some of the cabin attendants were friendly and helpful. Others not so much."
Cons: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"
Cons: "2 1.5 hour delays for things that Delta messed up"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "The flight was great. The crew was great. The plane was great. I would highly recommend Delta over every other airline for travel within the USA."
Cons: "The airport in Minneapolis is ridiculous. If you get a short lay-over, then hope you did your sprint training. I avoid this airport as much as possible. Had no choice with this flight."
Pros: "Attentiveness, service, and smiles!"
Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
Pros: "On Time"
Pros: "On Time"
Pros: "On time"
Pros: "on time"
Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Cons: "It enough leg room and I am not tall. I'm 5'5""
Pros: "On time"
Cons: "No entertainment Small overhead bind"
Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pros: "Crew was nice. Free wine. Lots of great entertainment choices."
Cons: "I do not like that when you book through Kayak you cannot choose seats on Delta. Is there anyway to do this?"
Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
Cons: "Not a lot of leg room"
Cons: "I have MS so I always select an aisle seat because I can't sit still and if I try I end up with a lot of pain. They want us by our seats during the flight. I selected our seating at the time of purchase, checked 24 hours in advance & checked at the front desk before going to our terminal and we still had the seats I selected at all those points. I heard names being called while we waited for our plane, but ours was never called. It wasn't till we boarded that bells started going off & our seating was changed. I spent 8 1/2 hours in pain!"
Pros: "PLEASE READ MY COMPLAINT AN ADDRESS IT. OTHER THAN THAT COMPLAINT THIS TRIP WAS GOOD CONSIDERING IT WAS MY FIRST TIME FLYING IN 32 YEARS. THANK YOU THE EXPERIENCE WAS GOOD ACCEPT FOR LACK OF COMMUNICATION FROM TERMINAL TO TERMINAL TRANSPORTATION. I HAD A WONDERFUL TIME FLYING DELTA AND WOULD DO IT AGAIN IF THE OCCASION ARRIVES AGAIN."
Cons: "CONNECTING FLIGHT DROPPED OFF 4 TERMINALS AWAY WITH NO OFFER TO SEE IF I NEEDED TRANSPORTATION FROM ONE TERMINAL TO ANOTHER. IT SHOULD BE OFFERED TO ANYONE WITH CARRY ON LUGGAGE WHO HAS TO CHANGE TERMINALS. WHEN I EXPRESSED MY COMPLAINT TO THE LADY AT THE GATE SHE WAS RUDE ABOUT IN ABRUPT. SHE SAID FILE THE COMPLAINT ONLINE IT IS NOT MY PROBLEM WE CAN HELP UNLESS YOU ASK. WELL WITH NO SIGNS TO SAY DO YOU NEED HELP GETTING TO THE NEXT TERMINAL OR AN ANNOUNCEMENT ON THE PLANE AS YOU LAND I DIDN'T KNOW AS THIS WAS MY FIRST TIME FLYING IN 32 YEARS."
Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"
Pros: "Horrible the seating was to close also person seating next to me had a cold I was pissed!!! That was a horrible 2 plus hour flight"
Cons: "The same and I am still PISSED!!!"
Pros: "Equipment was adequate. I liked the on board emergency instructions!"
Cons: "Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly."
Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
Cons: "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
Pros: "We were rerouted through Philadelphia."
Cons: "Flight delays and cancellations."
Pros: "Comfortable and simple flight"
Pros: "Great service."
Pros: "Same as above. Very pleased"
Pros: "Good and entertainment"
Cons: "I have short legs so the long flight was uncomfortable. A stop of some sort would helpnif offered"
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Cons: "eh. not enough space, like most airlines these days. Flight wasn't long enough to hate it though."
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Pros: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Cons: "No snacks or food, barely enough water on the flight."
Pros: "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
Cons: "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Cons: "They didn't give my parents who are in their 80s seats together, that's not right."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Friendly and prompt service."
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Nothing. Was a lot of waited, the people were mad rough."
Cons: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."
Cons: "The wheel chair assistance that was requested for the passenger was not provided in Dallas and London."
Pros: "Tv in front of every seat, how far the seats reclined."
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Pros: "boarding was well organized and flowed well crew was nice and courteous"
Cons: "Seats seem quite narrow standard fare of biscuits to go with drink"
Cons: "The delay"
Pros: "Crew was nice, drinks"
Cons: "Ended up landing in Oklahoma, no hotel available even with the voucher, no food in airport,"
Pros: "On time."
Pros: "You had genuine people working."
Cons: "Flight was delay for a long time."
Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."
Pros: "Crew was friendly. Made the connection!!!! Only made it because arrival and departure gates were adjacent but I was very pleased that they had not closed the doors at 8 minutes before departure time."
Cons: "Long delay to take off caused by: delay in plane arrival, extra security check of carry on baggage due to deplaning passenger, missed time in takeoff queue."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
Cons: "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."
Pros: "I was in a regular seat, but had more leg room than other airlines I've flown recently. I always put my bacpack and purse under the seat in front of me. On JetBlue and Frontier, I have to pull out the back pack during the flight to stretch my legs out, but not on either of these flights. This survey rates entertainment, but there was none. For me that's a great thing (I bring my own), so None gets the 5-star rating for my purposes. Uneventful flights--on time even with a short delay taking off out of MSP."
Pros: "My first flight fom MSP to chicago was 25mins early and from Chicago to MCI 5mins early which is good."
Cons: "My first flight was cancelled. This was frustrating as there were not options for a flight out that night. And then the airport staff let us know there weren't even places to stay. Very disappointed."
Cons: "The delay"
Pros: "Clean plane very spacious"
Cons: "Flight attendance was been rude he offer food everyone except me when I ask if I could get a drink he was making all this face like not wanting to give me anything"
Pros: "The airline staff was friendly"
Cons: "Well I actually got to the airport 2 hours early. When we took off on schedule I never imagined we would fly for 40 minutes in the air and actually turn the plane around to land at the same airport that I left from! They said there was a mechanical issue with the plane. I spent 12 hours at the airport. It was an awful experience and I missed the celebration I was going to attend in New York. I arrived in NYC at 10:00 in the evening."
Pros: "Made up some lost time because of a late start. But it was good that it was late or we wouldn't have made our flight."
Pros: "Keep up the good work"
Cons: "No entertainment"
Pros: "There is nothing pleasant about arriving at the airport 1 hour and 20 minutes before departure time and being told that your plane is already on the tarmac and that you will not be able to board."
Cons: "There was also nothing pleasant about having to spend $300 on a rental car (with a junk transmission) and tolls while navigating through DC and NYC to get to our destination when we should of been on a plane overhead the night before. Absolutely the worst travel experience I've ever had."
Cons: "Slow, and expensive wifi"
Cons: "Check in in MN was bad."
Cons: "How about a sip of water atleast"
Pros: "Arrived early. Great crew."
Cons: "Movie selection is a bit stale"
Pros: "Crew friendliness"
Cons: "The cabin was way too cold. Audio beeps (fasten seat belts) are too loud"
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Flight is a quick and easy one."
Cons: "It truly bothers me that during pre-board, United says, "if you have a disability you can board now." Who would want to be the person moving forward to board? Southwest says something to the affect of "if you have a pre-board and need a little extra time." Maybe they could change their verbiage to sound a bit more like we're in the 21st century."
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Cons: "Price from Duluth is ridiculous!!"
Pros: "see above"
Cons: "see above"
Pros: "Orderly boarding seat nice crew good"
Cons: "Snacks in first class were lame"
Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"
Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Cons: "i will not arrive at my destination until 4:03 AM. yuck."
Pros: "Great flight attendant made short safety demonstration very entertaining."
Cons: "Good? What food?"
Cons: "The plane was dirty. Has crumbs of food all over the floor and I had to sweep off my seat before I sat down. There was trash beside my seat The attendants were loud and not professional with how they talked like they were from the hood. They kept the lights on making it hard to sleep"
Pros: "Everyone was friendly, but touchdown was kind of brutal"
Cons: "Took a long time to get support when gate changed. Could not walk at the time due to skiing accident."
Pros: "Left on time. Arrived early."
Cons: "Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "On time"
Cons: "This was a connecting flight which I missed because of a giant delay on the first leg of my journey"
Pros: "On time flight. Great service from United crew."
Pros: "crew ok"
Cons: "two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all"
Pros: "Changed gate burt never notified those in the waiting area...and left the original information up at the discontinued gate so there was not way to know that the gate had been changes"
Cons: "just about everything"
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Pros: "Quick flight time."
Cons: "The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer"
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Staff were nice."
Cons: "They didn't even provide nuts!! No snacks at all after the long trip. There was a one hr delay at departure from NEWARK. And the seats were VERY UNCOMFORTABLE!!"
Cons: "Small plane, no TV for a long plane ride"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Cons: "Duluth flight late (always)."
Pros: "Free entertainment on your own devices"
Cons: "We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food."
Pros: "Crew on the plane was helpful and nice."
Cons: "Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled."
Cons: "Same as above, including late flight"
Pros: "Delays in both flights"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "Flight delay"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "I didn't like anything ppl were rude."
Cons: "I didn't like that both my flight were delayed. One was"
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."
Pros: "Blanket for lap"
Cons: "No service /selections. Paid for movie and fat child continually shut off TV w his fat arm on my armrest Boarding is very poor no assists as flight attendants virtually unattentive LAX dirty disgusting and no shops seating or restaurants No mvmt to allow stiff swollen legs all cramped in tiny seats. I pay bag fees while others get free checked bags at the gates. Many people are able to carry huge extra backpacks w no enforcement from staff Slows the whole trip down"
Cons: "United's customer service (in the airport) is terrible."
Cons: "Never took second flight it was canceled. I was very upset"
Cons: "I've watch video's about the company and it was nothing like what I watched . Our flight was great the staff was great and i will be flying with you guys in August !!!"
Cons: "Seat was very uncomfortable. Felt like a bar in the middle of my back."
Pros: "Comfortable seats and mostly friendly crew"
Cons: "Judgemental rookie flight attendant Dimensions of a standard size carry-on bag were supplied on website but did not include the wheels. So in the end, I had to pay for a personal item at the gate - which should have been free in my opinion - only because the wheels stuck out 1 inch"
Pros: "Cost was a deciding factor."
Cons: "Seats were uncomfortable but you get what you pay for."
Pros: "Awesome flight!! Seats a bit uncomfortable so gave 3 stars, food expensive not un usual seems the same on most flights where food isn't free. Overall awesome staff and flight!!"
Pros: "Nothing to say here"
Cons: "Flight was postponed 3 hours and lucky for Delta Airlines I was able to get a seat on their flight and not ruin the plans made around the original schedule! I understand when there are weather issues but Spirit was the only “delayed” airline which tells me that there was poor planning on their part for something. No reasons were given by the ticket counter either."
Cons: "My flight from Minnesota to Chicago was cancelled without informing me, so I have arrived the airport and booking my flight on spot, luckily there was a room for me on the aircraft. The employee at the check-in service was shouting and screaming on us. She had a very bad communication skills and did not know how to deal with situtaion."
Cons: "Such a joke on the charges for all bags. The seats were so narrow. You look at the initial price and think not to bad then start adding bags and there not cheaper. Not to mention no service."
Pros: "Fast boarding and upgrade to the front seats"
Cons: "One of stewardess had poor customer service skills as she yelled at me to get off the phone instead of kindly saying that phones should be put away now. We were still at the gate ."
Cons: "By the time you pay for all the "extras" it's no bargain."
Pros: "Absolutely nothing"
Cons: "The fact you lied about baggage fees, the fact your airline took it upon them selves to chance the standard size and weight of a carry on bag, the fact they charge you a "convience" fee for carrying your own bag. It's actually cheaper to have the airline handle your luggage than for you to carry it. The fact luggage fees seem to randomly change. I was charged 45$ for my bag on the outbound flight but for some reason I was charged 57 for the same bag for the return flight. Had I been made fully aware of all these charges I would have been able to save money while flying on a real airline."
Cons: "Seriously the worst baggage fees in the industry. Never again."
Pros: "Easy process"
Cons: "Sore neck and back after 3.5hour flight"
Pros: "Fast boarding."
Cons: "The airline didn't allow me to print my boarding pass until 8:30 pm on the night before my scheduled 8:38 am departure. At that time the fliglht departure time was delayed. In the morning the flight was delayed again. Fortunately I had a three hour layover in Atlanta, so the delays only meant less of a layover. The seats were uncomfortable. It was a clear day without many clouds, but somehow the pilots on both of my flights weren't able to hold the planes steady during the takeoffs, climbing to altitude, and approaches for landings. The planes were wobbling a lot---like they were no longer on smooth automatic pilot."
Pros: "On time, great crew, what I expected"
Pros: "The plane was new and modern."
Cons: "They charge a fee for everything. The price of the ticket was $245. After all the fees it was closer to $350-400. I won't fly this airline again."
Pros: "We liked their Big Seats, just like first class without the extra services but for only $40."
Cons: "They called zone 1 then followed by zone 2 & 3, what's the point of zones."
Pros: "The company I traveled with. The price."
Cons: "The lack of leg room, the price addition for my aisle seat, the general smell of urinebin the restroom."
Cons: "The customer service rep would not print my boarding pass. She would not get the manager when requested. She covered her tag so I could not see her name. At one point she jumped from behind the counter to steal my phone."
Pros: "smooth in air and excellent landing"
Cons: "left 45 minutes AFTER we boarded due to a maintenance issue that needed to be "signed off" on and it took 30+ minutes to get our baggage."
Pros: "It was my first time on a plain and it was a very smooth take off and landing not near as bad as I thought it would be"
Cons: "The seat were horrible they were not comfy at all"
Pros: "New, clean plane. Good attitude staff"
Cons: "No frills means 100% just that Perhaps too if it wasn't the cheapest flight around, the language choice of fellow passengers would include more than 4-letter words?"
Pros: "Comfortable front row seats as my husband has orthopedic issues. Composed staff dealing with medical emergency on board"
Cons: "It was a pretty bumpy ride, nothing the crew could do about that."
Cons: "Spirit should follow the standard checked in luggage weight limit of 50 lbs."
Pros: "Spirit has a reputation for being late or delayed due to something. We were delayed one hour. Did not get home until after midnight."
Pros: "First time flying it was a nice smooth process from the time I showed up at the airport to the time I touched down in the next city. Had some nice conversation between two attractive girls with my randomly assigned seat. The staff of flight attendants were very friendly and had great senses of humor."
Cons: "I ended up taking a bag that was larger than the pictured carry on size on my return flight - but on the flight to Chicago I had to pay for bag check (52.00). Had I known I wouldve just used a slightly smaller bag."
Pros: "I liked the friendly service, friendly passengers, filling the plane from the back to the front, (since that's faster), smooth flight, uncrowded waiting area before boarding, the landing in LA was the smoothest jet airplane landing I can remember. Overall, I would use them again."
Cons: "being "nickel and dimed" for every little upgrade, like having to pay for the bag, paying extra for the seat assignment, having to pay for refreshments, it seemed like there wasn't even complementary coffee. I understand that a discount airline has to charge for these things, but it's misleading since Kayak does not account for the bag fee when listing the lowest price fare (as far as I can tell)."
Pros: "I was really nerves flying for the first time on 8/11/16 But the male flight attendant was cracking jokes an made,it enjoyable it was,a,good trip an I would fly again on spirit of the price is right...thank you"
Pros: "We got there, but had to get back on Delta/."
Cons: "Surprised that I had to pay for a seat and much more than expected for carryons and suitcases."
Cons: "Flight was cancelled, due to maintenance issue. spent all day in the airport, flight was scheduled to leave at 10am found out at. 3pm that is was cancelled, staff was very rude, gave us a card to call spirit to rebook. When called the agent couldn't help for an hr due to a system update and asked me to call back in a hr and to keep trying number. No one in the airport was willing or able to help to rebook. Conflicting information was given by the gate, check in desk and the agent on the phone. We received a $7 food voucher after waiting inline 2 hrs for it. And the only options they offered; was to fly to another airport with an 8 hr layover after being in the airport 12 hrs already and catch another flight at 7am. Or to wait two days to get a flight out of ATL. Worst part was the customer service and rude staff. I won't be flying with spirit in the future. Employees stood around instead of helping and had bad attitudes. And no clue as to flight info, or plane status to keep us updated."
Pros: "I loved the fare price. I didn't need to check any bags or pay for a carry on --- if so it might not have been the best price."
Cons: "It seemed like we were the last in line for take off even though we got there before other planes. Take off was a little bumpy."
Pros: "I almost swore off Spirit a few years ago, after terrible customer service and unclean planes etc. This trip has made me reconsider. The crew was the best asset. They were entertaining, so pleasant, joking and engaging with customers all while being professional and efficient. Better service than the "premier" airlines that I have recently flown. We were more inclined to order drinks and food onboard because we were in good spirits and felt that we didn't need to wait until touchdown to allow vacation to begin. Thank you for a great experience"
Pros: "There's nothing to really say that I liked."
Cons: "Seating is TINY. What's up with that? I'm 6' and 200 lbs so I'm not a small stature, but I'm hardly what be considered big, and I could barely fit in the seat. And though it's a short flight, I feel a beverage could be served - free of charge!"
Pros: "Flight price and availability."
Cons: "Late, $50.00 for 1st bag."
Pros: "all enjoyable"
Pros: "Cheap ticket was nice, made up some lost time en route, staff very friendly."
Cons: "Nickel and dimed to death: luggage, seat, soda. Threats that if your carry on is too big it's $65."
Cons: "I paid $100 dollars for my flight to Orlando with Spirit and I paid $100 for my flight home with Delta. Delta didn't charge me $45 dollars to CARRY ON one bag- and they sent my ticket (for free) to my cell phone. Spirit has so many ludicrous hidden fees- $45 to CARRY ON a bag? That is beyond stupid- and $5 if you don't have access to a printer in order to obtain your boarding pass? I'll never fly spirit again."
Pros: "Quick boarding"
Cons: "Boarding plane before mechanical check so sat an extra hour on the plane in very crowded seats. The woman seated next to us was allowed to board very intoxicated and ended up pooping her pants and we had to sit next to her for the entire flight. Unfriendly staff. No smiles, chomping gum, reading safety tips with no eye contact. Expensive non-alcoholic drinks"
Pros: "Cheap, no frills, on time, safe"
Cons: "I'm only 5'9" and my knees were touching the back of the seat in front. Gate and flight staff seemed less professional/polished compared to other airlines."
Pros: "The ride was good"
Cons: "Being charged for everything, even water Seats not comfortable and narrow"
Pros: "Got to sit in exit row"
Cons: "Delayed due to frozen poop"
Pros: "On time. Sense of humor of crew. Did not appreciate all xtra charges. Bare fare? Fine, but surprised by xtra fees. Tell it like it is in the first place."
Pros: "Let's be honest... This is the smoke and mirrors that we all feared would happen one day. Competitive fares, not really, and then less than basic services. Someday we'll debate wether a flight attendant is necessary for an evacuation. I'm seeing vending machines following the automated safety briefing. Put your money into the pilots, I say."
Cons: "Made me throw away suitcase my dead mother got me because it was one inch taller than the personal item requirement. It got on the first flight, but apparently the same plane shrank because my suitcase didn't fit for the return fight according to the rude and highly ghetto staff members. Tried to bribe me for a hundred bucks I didn't have to say it was short enough to fit."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Had been over 10 years since I've flown anywhere. Found everything to be pretty adequate. Got a round trip, non stop flight for a very reasonable price, so that was nice."
Cons: "Everything was exta cost."
Cons: "You have to sign up for their membership to check in before the flight, and the seat selection is $10 per, the carry-on bag is $45. Better to fly with an airline that's up-front about their fees, or better, just includes them."
Pros: "I didnt eat the food, so I have no comment there. Or the entertainment. I found a kind stewardess who snuck me some water. It was otherwise unavailable for free. I was able to avoid incurring extra fees."
Pros: "At first, I liked the idea of the price, but that was just a cover up for later charges."
Cons: "I didn't like paying for my carry on luggage!!! I also didn't like that my seat didn't recline, I couldn't sleep very well sitting up! I guess I like a few extras. I think I'll go back to regular airlines."