Great with American Poor with Alaska airlines. 3 hrs isn’t enough to transfer bags from one gate to another 5-6 gates away in the same terminal. Bags essential for cruise were unavailable Flights delayed cascading the problem. (Alaska Airlines responsibility). Very poor execution of operations that should be the simplest aspect of travel.
My flight was several times rescheduled and then finally canceled.
Missoula is a great airport. Desk and gate crews were very helpful and friendly
No communication with delayed and canceled flights. Completely in the dark for the whole experience.
The flight attendants were friendly. I liked that I got a mini soda can, not just a small cup. No issues with our flight departure, etc.
My wife and I had seats next to each other, but when our boarding passes were printed, British Airways had moved me away from her and refused to fix it. We tried to fix it at the boarding gate and were just told flatly "no". Never again.
Close boarding too early we’re willing to not let people on flight that could not check in. What ever happened to customer service? Three of us had to fight to get on plane shameful
On my trip from Seattle to San Jose it would’ve been nice to have the gate transfer nearby instead of at the opposite end of the airport that’s it
Personnel were helpful and caring. On my first flight I was seated near the rear of the plane. Before flight and after landing the smell of urine was strong. The nice stewardess tried to cover the smell.
Plane was supposed to leave at 5:40 left at 6:03 had to walk really fast to get to connecting flight just making the flight.
It was as good as it could be. Flying is not a pleasant experience these days.
There was an unruly family behind us that made the short flight miserable!!! The cabin crew did nothing to contain it.
Flight delay was frustrating, also you cannot checkin online without delta app, web browser check-in throw errors
Got on the plane and sat there for an hour before departure.
Cramped seating for me. Luckily it wasn’t a long flight
5 hour delay. They blamed the weather but it was the computer issues they had been dealing with for days.
I usually have a positive experience with Delta. Complimentary upgrades are always nice!
long flights are never truly comfortable but the airline did their best. crew was great and the flight was safe.
The captain was amazing and kept us informed throughout that there would be some rough air. The flight also got delayed but we were able to actually leave on time, which was great.
The staff did not do a good job of getting everyone boarded quickly, so we missed our take off window and had to sit on the tarmac for 20+ min waiting for our turn. The plan was old. Pockets on the back of seats were torn and tearing off. One of the attendants was rude-she would ask a question but he walking away before you finished answering so she kept getting our drink orders wrong.
1 flight cancelled Had to fly out of different city Flight at new departure city was delayed 3 hours causing us to miss connecting flights. By the time we did make it to Prague our luggage did not. Had to wait day and a half for luggage to be delivered. Customer service was not good. Agents did not arrive at gate until 5-10 minutes before boarding
Awful. Delayed flights, missed connection to Toronto. Hotel vouchers were for already booked hotels x3. Giant waste of my time
Boarding was great, and the crew were very friendly. The seats must have been a bit on the older side and you could feel some of the seat components through the padding. Also, the plugs did not work on the row's entertainment screen or charging ports. Checked bag was transferred for connecting flight, and we appreciated how early we had the connecting gate information.
Very easy ! Use the kiosk and bag drop and right to security within 10 min
Over 5 hour delay with minimal updates or ability to standby for alternative flights. During boarding and 1 hr+ wait for takeoff, seats were drenched w water from air conditioning condensation and always leftover crumbs on carpet and seats
Boarded early, left early, arrived 40 mins early! A win win for me!
These airplanes should be illegal. The seats are two tight, it is a safety issue. Wheelchair support was ridiculously slow. We almost missed our flight.
This flight is a quick way to get to Chicago, but a bit expensive.
The flight crew on this leg of my trip was very friendly and pleasant. Every one of them was humorous, as well as helpful and accommodating. This group was BY FAR the best crew I’ve flown with. They deserve kudos.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
The planes can use an actual cleaning. The armrest and seats do not appear to be cleaned on this one and most other planes.
Flight was delayed…once landed at ORD, no gates were available so made us wait for 56 minutes after we landed to let us out of the aircraft!
The flight de-boarded after being informed of a 3 hour delay. The gate agent said we could go to lounge. The flight ended up boarding 20 minutes later and I missed it.
We had a mechanical delay which made us 90 minutes late (9:30 PM) then land and put into the penalty box because a plane was in our gate? What the hell! We should get priority.Damn American.
The seats were extremely cramped, with very little legroom or personal space. There was no room left in the overhead bins for a backpack, and the space under the seat in front was so limited that I could barely fit my bag underneath. Overall, the seating arrangement felt very uncomfortable and overcrowded.
weather delay of almost 2 hours then we landed and our gate wasn't available so we waited another 30 min
Delayed flight more than I hour. When boarding we spent some additional time on the plane before takeoff ....
The flight was delayed significantly and we sat on runway after landing for awhile. Best thing was the flight attendant, Jenny, in first class, who was very professional and attentive. She was excellent - the rest of the flight was not.
The flight attendants were extremely sourly and borderline rude. I did not feel appreciated as an AA customer once.
The flight from DFW to chs was delayed with multiple gate changes.
