Cons: "If the complimentary snack was something other than a sweet item. Both flights had a Biscotti type cookie. A salty crunch item like ChexMix or Pretzels would have been great. I lost my wallet so I was unable to purchase"
Pros: "AK Airlines is a great airline. From timeliness, to service & quality of their planes, it was a great experience for me."
Cons: "I came to airport 36 min ahead of flight departure but I could not check in because they closed self-serive machine and there was no person at the dest to assist! I called Alaska customer service and they could not offer any help but ask me to pay 360 dollars more to take another flight. This is the worst experience I have ever, Alaska airline really should improve their service. In the future I will try my best to avoid Alaska airline. Rude people who don't really understand customers."
Pros: "A huge shout out to Dominic from Marysville,Wa. Thank you for all your help this morning. The flight was very relaxing and much needed after a hectic morning. Thank YOU!!"
Pros: "Good.price for a direct flight. Plane landed on time"
Cons: "Seats were so tight. Deli box has gone down in quality."
Pros: "My seat was great . The flight was smooth and on time both ways . The staff was friendly."
Pros: "You need an N/A block for this survey. There was no food from Missoula to Seattle because it’s a short flight."
Pros: "Six days later and the bag has not been found. The process for reimbursement had been intentionally designed to waste my time."
Cons: "Bag recovery bureaucracy."
Pros: "Early boarding, extra legroom, nice attendants"
Cons: "Leg room too expensive. Cabin temp poorly regulated. Seats very hard. 2” seat recline isn’t enough."
Pros: "Literally nothing."
Cons: "Flight was delayed to the point I had to stay in Montana an extra night. One of the worst expiriences flying I've ever had. I may never book with Alaska again"
Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Pros: "The crew was nice and very respectful to all the passengers."
Cons: "Comfier chairs"
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Pros: "The transparency of the pilot as to what was causing all of fhe delays."
Cons: "The 4 hour delay. First, the plane was running late from San Francisco (about 2 hours late). The second delay was due to someone putting way too much fuel in the plane so we had to wait for the excess fuel to be removed. Then the flight attendants ended their shift so we had to wait for another crew that was flying in from Denver. This involved us having to remove all of our things from the overhead bin and get off the plane and re-board about an hour and half later. I was supposed to make it to Dallas at 8:45 and instead didn't make it until after 12:30. It was extremely inconvenient and unpleasant. I have not experienced such a nightmare before with any previous airlines."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Pros: "Boarding was good"
Cons: "I asked for a glass of water and no one brought it. Then at the end I complained and it seems that nobody cared. They did not even apologized!!"
Cons: "Even though I was on business class, I could not use the lounge at United . They said Luftansa do not pay pay for local connections."
Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."
Pros: "We arrived almost an hour early! I didn't know that was possible!"
Pros: "There were hundreds of us in O'Hare during an ice issue. I got out 20 hours later by flying standby on a bigger plane to a city 279 miles from my airport (and my car and luggage). What was edifying during those very tiring 20 hours was this - no one, United or we passengers was rude or disrespectful. Were we (staff and passengers) all worn out and tired and frustrated? You bet. Everyone kept an attitude of acceptance for the 20 hours I was at O'Hare. Very impressive - civilization has a bright future."
Cons: "Under the circumstance, nothing bad."