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Cons: Had to sit next to someone that was so big she had to put up the arm seat and sit on half my seat. Thank god I’m 110 but sitting next to the window made me very claustrophobic.

Cons: My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A

Pros: The crew was fine

Cons: The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience.

Pros: No

Pros: Flight was delayed for more than 3 hours.

Cons: Could have left on or close to schedule.

Pros: Nothing exceptional stands out

Cons: Flight was not on time

Pros: Crew was great, food was tasty

Cons: A little bit more leg room and newer sits

Pros: Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team.

Pros: Yes very courteous

Cons: Everything was late.

Pros: Friendly crew!

Cons: Cramped up like sardines on plane! No room or reclining chairs!

Cons: Both flights round trip were delayed. The first flight was delayed 2 hours and the second flight was delayed 4 hours for maintenance issues.

Cons: Leaving on time, or not being boarded until we were actually going to leave. We sat on the tarmac for 3.5 hours while we were hungry and thirsty. The communication was poor overall on why we wouldn’t leave. Terrible flight.

Cons: I thought that this flight was booked through Luftansa, at least that is what the ticket said. After waiting in line at the Lufthansa desk, I was told that the flight was actually through United, so I had to go and wait in line at an even longer United desk. Then, United charged me $60 for my bag!!

Pros: Crew was very nice.

Cons: It was unclear whether I needed to retrieve my checked bag or not and ultimately ended up losing my checked bag because of it.

Cons: Plane was dirty

Pros: The wine!

Cons: Flight got delayed

Pros: Seating choice

Cons: Boarding wasn't as bad as Delta... god they suck

Pros: The crew was attentive and pleasant. Appreciated the movie options

Pros: Son got wings, so was happy.

Cons: No entertainment.

Pros: Easy boarding

Cons: Ensure the entertainment is working not able to watch movies on an eight plus hour flight

Pros: Flight was short

Cons: My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh.

Cons: Vegan options

Pros: Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen

Cons: Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Pros: I watched a good movie.

Cons: The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale.

Cons: I thought that this flight was booked through Luftansa, at least that is what the ticket said. After waiting in line at the Lufthansa desk, I was told that the flight was actually through United, so I had to go and wait in line at an even longer United desk. Then, United charged me $60 for my bag!!

Pros: Yes very courteous

Pros: Nothing

Cons: Everything

Pros: Got the last seat with no windows plus had no carry on bag but they didn't pay me back the reimbursement which I had already paid for mistakenly

Pros: The crew was great! Got the job done and entertaining at the same time

Cons: The weather could have been better

Cons: The terrible communication for delays and boarding.

Pros: seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen.

Cons: prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food.

Cons: Had to sit next to someone that was so big she had to put up the arm seat and sit on half my seat. Thank god I’m 110 but sitting next to the window made me very claustrophobic.

Pros: Nothing

Cons: They canceled the flight

Pros: The flight was good.

Cons: The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of.

Cons: Offered entertainment

Pros: seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen.

Cons: prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food.

Pros: They quickly rebooked us after cancelling our original flights

Cons: The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice.

Pros: Easy boarding

Cons: FREEEEEEEEZING on the plane so some of us asked for them to turn up the temp but they never did. So cold I pulled out all my clothes and wore them.

Cons: They need to stop having so many delays

Cons: Seats that recline.

Pros: Crew was good. On schedule departure and arrival

Cons: I was not notified that my card was declined and this caused a ton of delays

Pros: The crew was fine, and the seats were OK

Cons: The air-conditioning system was horrendous! Thank God it was a short flight, because it ruined that part the trip. Even though I had turned off the vent above my seat, freezing cold air, and when I thought were particles of snow, was still streaming out the vents on the right side. Very unpleasant

Pros: The crew was good. I LOVED the fun mileage game while waiting to board.

Cons: Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times.

Pros: Crew was polite, enjoyable and considerate!

Cons: bigger seats, lol, but that's pretty much an "always" for business class, am I right?

Cons: Seats are very close together and when someone reclines the lap tray is on your lap. Nothingnthe crew can do - since it comes from upper management

Cons: The flight kept getting delayed, and the airline kept having different reasons, do we did not take the flight. It was delayed so long we would have missed our connection in dulles.

Cons: Flight was delayed

Cons: we had a 9 hour delay

Cons: Crew unfriendly.

Pros: They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag.

Cons: Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person.

Pros: Boarding and crew were professional and courteous.

Cons: Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account.

Pros: Nothing

Cons: Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly.

Pros: the passengers seated beside me were not awful

Cons: Flight 1 was delayed over an hour. Flight 2 was delayed and arrived 2.5 hours late. We arrived about 2:30am. There was no explanation for why flights were so off schedule. Boarding and deplaning were very slow.

Pros: nothing Frontier is the absolute worst !!!

Cons: Everything. Poor service, bad bagage handling. long wait lines. did not open baggage counter until very late. very poor attitude from employees.

Cons: They need to stop having so many delays

Pros: Left on time and arrived on time.

Cons: The seats were incrediblely uncomfortable; the worst I've ever had on a flight. They cannot recline. Padding is at a minimum. You don't even get water.

Pros: The crew was very accommodating, especially a flight attendant named Petra.

Cons: We waited a long time to board. It would have been helpful if someone explained why we waiting so long.

Cons: The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again.

Cons: My TV did not work.

Cons: Crew was fantastic on United!

Cons: The cabin was very hot. They boarded the plane way too early. Had to wait a long time while the loaded the luggage

Pros: cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE.

Cons: cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE.

Pros: The wine!

Pros: The crew was attentive and pleasant. Appreciated the movie options

Pros: Yes very courteous

Pros: the passengers seated beside me were not awful

Cons: Flight 1 was delayed over an hour. Flight 2 was delayed and arrived 2.5 hours late. We arrived about 2:30am. There was no explanation for why flights were so off schedule. Boarding and deplaning were very slow.

Pros: The flight was great. The customer service over the phone and online was pretty bad. I had long holds on the phone and my itinerary got changed, which I then had to PAY the fix.

Cons: Easier to navigate website, and be more clear about what you will be charged for.

Pros: Window seat

Cons: Lower fares

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Pros: That we eventually got there

Cons: Flying a different airline. The crew is always great, but I’ve never been on a United flight that left on time. And their economy deals are terrible

Pros: On time, nice stewardesses who kept after drinks, offered refills, good snack(maple cookie) pilot again commented. Comments on turbulence especially calming. Also like a little geography like what river we are over. Deveops personal relationship

Cons: It was a fine flight but let me talk about boarding in general. After your special groups seems like you should load back of plane first? Window seats first? Boarding is a series of hurry up and wait experiences. I do not like feeling like cattle waiting in gate ramp or walk then in aisles. Must be better way. Please don't let people bring on 3 personal items and carryon. Make them check carryon or?

Cons: I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!

Pros: The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good.

Pros: Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew.

Pros: Yes Crew was amazing. Seat was comfortable

Cons: No comment

Pros: Nothing exceptional stands out

Cons: Flight was not on time