Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Very professional."
Cons: "delay due to lack of deicing equipment"
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though."
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "The crew was nice"
Cons: "The food"
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Cons: "The plane was hot"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "The food"
Cons: "No entertainment"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Tv s food drink seat size"
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "Not much"
Cons: "The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid"
The crew was rude to multiple people when boarding, and did not care to help during the flight. Their safety presentation was incoherent, and repeated a single portion or it 3 different times before we even left the gate. Just a poor experience.
Terrible hit Ding noise at take off and landing. Needs to be checked!!!
Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "App continued to crash. Couldnt watch movies."
Cons: "The delays due to software"
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "I will never, ever book with Kayak again"
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Cons: "Tight seating"
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
Cons: "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
Pros: "Smooth Travel! AA is great"
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Cons: "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Cons: "it was an hour late"
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Pros: "Enjoyed the flight"
Cons: "Requested for wheelchair assistance but none provided?!!"
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "My flight was canceled."
Pros: "This one at least flew off the runway soon after closing its doora"
On time departure and arrival.
Pros: "The crew was very kind and friendly at all times, very professional and approachable."
Cons: "The seats are not comfortable."
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Pros: "Crew nice. Seat okay"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "On time"
Cons: "Seats could recline"
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Early boarding, early taxi, efficient fly time. Great flight!"
Cons: "2 hour weather delay. Flight didnt arrive in Tampa until 1:30am. Hard time finding transportation from airport that late"
Pros: "Everything was perfect. New plane, super clean!! Even though the seats don't recline, they're still quite comfortable. I love how wide the aisle is...people have plenty of room to move around."
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Cons: "No hot coffee on 7:40am flight. Not right."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "The check in was fast and painless."
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Cons: "my Luggage did not make it to Reno."
Cons: "Paying extra for EVERYTHING"
Cons: "Flight was delayed 6 hours."
Pros: "Quick and easy boarding, on schedule and the cleanliness of the cabin."
Cons: "Extra charge to make use of the overhead bins. This does not include extra work or cost for Allegiant. Lack of legroom; take out two rows of seating and make the current size of travellers comfortable."
Pros: "My kids and I had great experiences with Allegiant Air, thanks in large part to some excellent flight attendants. This was the first flight for both of my children (5, 7) and they had a blast. On our initial flight from Indianapolis to Ft. Lauderdale the attendants even gave each of them their own set of pin-on wings since it was their first time. The kids loved this!"
Cons: "Extra charges for everything, even water"
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Pros: "Nonstop on time and as expected"
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Pros: "No hassle. No delays."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Cons: "Seats were very uncomfortable"
Pros: "I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Min. 40lbs when others are at 50lbs ..... even 2 free suitcases. I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Cons: "Paying for my carry on bag."
Cons: "The flight was delayed 8 hours"
Pros: "Having to bug hotel staff to make sure to print boarding passes to avoid a $5 charge for each...having to pay for carry-on bags in advance and then unstuff them in the cramped aisles while boarding because the overhead compartments were too small...flight delays on each leg of the trip...staff that seemed lobotomized...seats that have a bar jamming into your lower back and don't recline.... etc., etc, etc, etc, Plus stupid coporate name and a logo that's hard on the eyes! ALLEGIANT SUCKS from its nose to its tail fin."
Pros: "Appreciated alerts that flight was delayed. Overall staff was very friendly and helpful."
Pros: "Cheat, direct flight from LA to Boise."
Cons: "Absolute bare bones. Like riding the city bus."
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Pros: "Smooth and easy flight."
Pros: "I thought it was awesome to see the crew assist with holding babies so parents could get a little respite on the flight."
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Cons: "Delayed from another flight but this crew tried their best to get us up in the air"
Pros: "Flight attendants were exceptional. Loading was quick and easy. The flight left the gate on time and arrived on time."
Cons: "I am old enough that I still feel insulted getting a tiny bag of pretzels on a flight."
Pros: "Respect and support"
Pros: "Crew was good. Could watch movie on phone. Arrived early."
Cons: "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
Cons: "It was delayed due to my earlier trip but united tried to get me a connection which was atleaogood. The overall trip was 24 hours and due to all these delays my trip took 31 hours."
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Pros: "Standard, quick domestic flight home. Nothing special."
Cons: "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
Pros: "Not much."
Cons: "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
Cons: "Flight attendants were rude."
Cons: "The flight was late, which I realize isn't any one person's fault, but it was annoying. We were actually taxiing almost as long as we were in the air! The part that was really frustrating was that my infant's car seat was damaged, but United refused to acknowledge that they did it because it hadn't been something severe like being run over by a forklift. The good news is that I now know to avoid flying United."
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "Crew was nice"
Cons: "Wi-Fi dropped for an extended period of time during the flight. Seat was not comfortable."
Pros: "Was clean and nice"
Cons: "Everything was good"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
Cons: "Being treated like a third class citizen because I'm poor."
Cons: "Changing my seat... my was flight delayed to San Francisco from Chicago, I called united and nothing was ever done!! not a good experience with united!"
Cons: "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Pros: "Flight attendants were very nice. The plane was clean."
Cons: "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
Pros: "Roomy seats. Good leg room."
Cons: "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
Pros: "Liked the leg room. Flights were on time"
Cons: "Glass of soda with more ice than soda kinda sucked."
Pros: "Same as above"
Cons: "Same as above"
Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
Cons: "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Was given a couple of blankets that I asked for. Everyone was very professional. Very accommodating."
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Cons: "United delayed the flight. This information became available about an hour in advance- well after we drove two hours (We live in Montana) to get to the airport. The attendants said / not our problem. I called United's Customer Service number to discuss ways of mediating the delay that resulted in us missing the wedding venue and entire reason we booked the $1400 flight. I again got a "not my problem" response- no the flights can be modified, no we will not provide vouchers, no we really don't care that our poor quality and service cost you and your family tremendously in time, effort, and lost memories. I know we are at the mercy of airlines, but what a painful disappointment. My experience with Delta has been better and I suggest avoiding United Airlines if other flight options exist.... Even consider a very long drive over the use of the airline."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "The boarding process was on time."
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "The flight staff were really nice"
Cons: "No free entertainment options."
Pros: "Nothing. The flight didn't exist."
Cons: "The flight was cancelled for aircraft maintenance with very little notice (waiting at the gate) and the next available flight didn't leave until the next day. Got put up in a $75 airport hotel room WITHOUT my luggage and was provided a $10 food voucher for meals. Are you kidding me??? So, I must pay for your problem? This was ridiculous and extremely inconvenient."
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "Seats were uncomfortable. ...no entertainment"
Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."
Pros: "Frontiers seats are very uncomfortable, but it was a short flight."
Pros: "Like how it's a non stop flight into Colorado Springs."
Pros: "Left on time and arrived on time."
Cons: "Seats don't recline and don't have padding."
Cons: "Complimentary Soda..."
Cons: "Bare bones flight"
Pros: "The crew was good"
Cons: "For the price I won’t complain"
Pros: "Flight originally was very helpful."
Cons: "Flight cancelled night before:("
Pros: "Crew was great. Fast on and off. Pilot did an awesome job despite the weather. Great price."
Cons: "Plane inside was dirty."
Cons: "Crabby cabin crew, seats don't recline, a metal bar in the seat was poking acres my back the entire flight. I'll never ever save a couple bucks and fly like that again"
Cons: "No snacks"
Cons: "Apparently Frontier doesn’t have partnerships with a lot of airlines which meant I had to get my bags, tote them halfway across the country and check them with the airline my connecting flight was on. Since I had a torn ligament in my knee and the connecting flight was in a different terminal, plus having to pay the baggage fees a second time this was less than an acceptable solution for getting my luggage on to the next airplane."
Pros: "It didn't break down midair."
Cons: "Thee most hard seats ever. City busses are more comfortable. I travel often and this was a very last minute trip so I booked it, I've never seen seats like that on a plane. The tray table is super tiny, I'm a 5'9 woman and my knees were almost touching the seat in front of me while I was sitting. Both flights were delayed for maintence issues. Plane was extremely, old, worn and dirty. Thankfully it was only an hour and a half flight but I'm still sore it was so uncomfortable. I literally think inmates transferring prisons would receive more comfortable accommodations."
Pros: "Crew was friendly"
Cons: "Constant delays, poor communication about delays."
Pros: "The extra fees for checking baggage was a surprise, but the air fares was cheaper than the other airlines."
Cons: "Just because of the worst turbulence of my life and dropping out of the air for ten seconds I am rating this poor. The caption of the aircraft didn't even acknowledge what was going on. It would have been nice to know rather then everyone freaking out. I do not ever plan on flying again."
Cons: "Called 2 weeks in advance to cancel. After getting sent to 4 different people thinking I would get help I was told it was $99 to cancel and $130 to change person to fly. My son could not go due to college and it was cheaper just not to show up for the $118.00 flight. If there was no hope for a refund it would have been nice to be told that from the beginning instead of 45 minutes and 4 people later to tell me that. I"
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Pros: "Know what, I always pay to fly Delta. I'm not Going to just do that anymore.. this was a great service and I got what I paid for, flight from a to b Delta Watch out you have compotion.."
Cons: "Not a thing!!"
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Pros: "Good crew."
Cons: "Gate person unloaded his feelings of contempt for his employer on me in boarding line. Flight was late to take off and even later on the actual arrival time. Luggage was not on carousel for over 30 minutes, no explanations!"
Pros: "The flight attendants were very kind and chipper you could tell they enjoyed their job"
Cons: "Frontier is a budget airline, so expect to be nickel and dimed at every step of your trip. I have a small carry on which I assumed would be free. Nope! $45 extra each way so I payed $90 extra to carry a backpack with rollers on a plane. Basically anything larger than a laptop case is considered baggage. Drinks $2.99 and up peanuts 2.99 and up. Seats cramped like sardines No Charge... in a 3 person row they fit an elederly woman with a large service dog (labrador or something) a 6-3 250lb linebacker and myself. Really any supposed savings is completely erased."
Pros: "Smooth boarding, on time departure and early arrival by few minutes, continuous updates about safety during flight from the crew."
Cons: "I really would think supplying water for passengers without a cost would be very nice as water is a basic necessity of life. I am glad I had my own . The overall low cost is definitely off set by all the extra charges for drinks, snacks and especially the luggage."
Pros: "Cheap flight"
Cons: "Didn't get notified about a gate change and almost missed the flight"
Cons: "It seems like a good price to start - then you pay for a carry on bag and for your seat. You also have to pay $2.99 for a soft drink. Small seats with little room. My flight was only 2 hours but was an uncomfortable two hours. I would be willing to pay a little bit more to be able to bring my carry on with me, little more space and comfort as well. Had to sit on the tarmac for 30 min when we landed at our destination."
Pros: "I was able to sleep"
Cons: "That I had to pay for my seat and carry on. There were no TVs, limited options for food to buy"
Pros: "The crew was courteous, and I always prefer a direct flight when possible."
Cons: "The seats are not comfortable and do not recline at all (particularly inconvenient on early morning and late night flights). The fact that Frontier charges $40 or $60 for a carry-on at the gate is unbelievable. As if that weren't a ridiculous charge, the days of "complimentary beverage service" have been replaced with "buy-aboard beverage service" so that one must pay $2 for a cup of water or $5 if you want to add peanuts. Ridiculous. I will not fly Frontier again."
Pros: "The crew from boarding to the flight were very good."
Cons: "There was no room for me at all in my seat. Im 6 foot 5. I think even if i would have paid the up charge to their stretch seating it wouldnt have mattered much. Also there is a charge for any refreshments during the flight. I have flown on other carriers and at least some of the refreshments are included in the flight."
Pros: "I liked that I got to my destinations. Aside from that, the crew was very helpful to this mama traveling alone with a 1 year old."
Cons: "When I pay $400+ for my ticket, I assume I paid for my seat on that flight. No. Frontier is sneaky like that if you do not read the fine print. After all the little extra charges, my flight was OVER $500. (without paying for their flight food) *Pay for your seat, or let them choose for you for free. *Pay for checked bags (of course) AND carry-on. Except carry-on costs MORE than your checked bags. *Complimentary snacks and beverages? Oh no, they charge you. But hey! Water is free. *Hoping to borrow a pillow or blanket to help holding a sleeping toddler. No, they don't carry those for their customers. I won't be flying with frontier ever again, even if their airfare is cheaper...because in the long run, it bites you in the butt charging you more than other airlines."
Pros: "Everyone was professional and friendly."
Cons: "That I had to pay for our assigned seats. Then my daughter showed me how to avoid that for the return flight. It should have a statement saying to avoid an additional charges have the crew pick your seat for you."
Cons: "That my flight was cancelled for an unknown reason not weather related. Gate person overwhelmed and was not helpful. Had to pay out of pocket on another airline to get to Minneapolis in time."
Pros: "Smooth flight once got going."
Cons: "4 hour delay for "mechanical" - not much information given and missed getting rental car at destination because got there after midnight and they were closed. So cost us an additional $90 for cab and only got $50 voucher on Frontier."
Cons: "Both the outbound and return flights were late. Slowest baggage claim in the industry. Will never use this airline again."
Cons: "While the return flight wasn't as late as the first one (7 hours), it was again late (hour and a half) delayed 3 times. In talking to the person next to me, I discovered that he flew in from a different city and was also delayed by several hours. So this is just what Frontier does apparently. For both flights, Kayak was kind enough to send us regular updates on flight status beginning 2 DAYS AFTER THE FLIGHT!!! Everything was a colossal mess."
Cons: "The ridiculous delays, and the way they were communicated. The crappy plane, and the fees associated with everything make this airline feel like a joke. Never flying Frontier again, just an overall terrible experience."
Cons: "Took too late to get plane had to wait 1/2 hour for jetway to connect to plane and another 1/2 for luggage."
Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."
Cons: "Pilots were 50 minutes late"
Pros: "We were a little late getting boarded, but we still got in right on time. Quick flight, friendly staff."
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "I liked the orderly and very personable Frontier personnel as we boarded and exited the aircraft. They appeared to be genuine in their care to make the flight a very good experience."
Cons: "The TSA line prior to getting to my gate."
Cons: "$40 carry-on fee each way is absurd. Add on paying for drinks/food on board, and I would have been better off with a competing big name carrier. Seats don't recline. Frontier doesn't participate in TSA Pre-Check."
Cons: "Everything was great, but learning upon check-in that I would need to pay $40 to get my luggage home put a damper on everything. I sat next to a family that was going on vacation and had just spent their spending money to get their luggage on the flight. I felt so bad for them! I was traveling on business, so I'm hoping I will be able to get my organization to pay, but might get stuck with that charge on my own dime since there were options that would have been cheaper. I realize now that I'd heard somewhere this is the way Frontier works, but it definitely needs to be made very clear what all the costs are when customers are making the purchase. Though I have this information for future,this experience left such a bad taste in my mouth I will go out of my way to avoid traveling Frontier in the future."
Pros: "I liked how the counter staff worked so hard and were so courteous during our three plus hour delay. They diligently worked to get passengers rebooked, get set up with hotel vouchers and to keep everyone informed. They kept a positive attitude and were never rude even when some of the customers were very rude or angry towards them."
Cons: "Of course I didn't like being delayed, it made for a long long night. I didn't like that since it was already so late at night all the amenities in the airport were closed so all that was available to me was a vending machine. I don't like having to pay a seat fee for every seat every time I switch planes!!!# between that and the luggage fee it cost me another $100just to get on the plane for forbid I want a beverage or snack."
Pros: "The crew was super funny and kind"
Cons: "The flight was delayed due to "mechanical issues" no information was given to us about estimated wait times by the airport staff, yet when I called customer service they gave me correct information on wait time. There is a very bad issue with communication among frontier gate agents, engineering, and phone customer support. Please work on this more in the future. A majority of the people I flew with say they will never fly with frontier again. I would be interested in helping change your customer care methods to retain customers in the future"
Pros: "the crew was courteous and professional"
Cons: "i'm sure i'm not the first person to say this but the add on charges (luggage, seat choice) are a little annoying in that they aren't just presented as part of the ticket price. Like couldnt the ticket price say 'the ticket will be between 140 and 200 dollars depending on baggage and seat choice'"