I upgraded to a better seat and it was much more comfortable. Nobody serves food anymore and actually on a 2+ hr flight not necessary. I didn’t even get water.
Flight got delayed like 5 times, then they put and ada passenger in the back of the plane.
Arrived in Seattle to find our non stop flight was canceled and that we were rebooked to depart 16 hrs later. We stood in customer relation line for well over an hour and a half to find out what to do with our frozen fish that was checked bags and to get to our destination in a more timely fashion. There were only 2 Alaska reps working trying to help at least 2 cancelled flights that we know about. At one point a 3 rd rep showed up and shortly after one rep left stating she was going on break. There were atleast 50 people still in line. Finally We were rerouted through a different airport adding another stop the next day and given flight confirmation but no seat assignment stating ticket vouchers needed to be attached. We were then told to go to Alaska air luggage to request our fish be put in the freezer. The supervisor at baggage told us the freezer was full and that there was nothing he could do about it. Luckily he walked off and the ladies at the counter made sure our fish was put in the freezer. The following morning we had to be back to baggage to make sure our fish was tagged appropriately to get to our destination on a separate flight. . Both of our return flights we had to take we had to stand in line for the ticket people to try to find our ticket vouchers to attach to the boarding passes we were given. Al together our return took 31 hrs instead of the 12 hrs scheduled.
Our original fluffy was cancelled. Our substitute flight didn't fly. We lost out on our hotel and car rental. Had to fly out the next morning. Alaska didn't give us any meaningful information. The first flight was scheduled to leave at 4pm and the substitute flight at 9pm. We left the airport at midnight for a hotel. No weather. Beyond disappointed.
Did not travel - unexpected medical emergency. Nonrefundable tickets, but Alaska Air sent credit vouchers for the entire amount (very generous, and I didn't expect that). However, I paid for insurance with Kayak's partner company. The 'insurance' might pay for lost baggage, but they referred to the contract in refusing to a dime on the policy. (If you died from a heart attack in the waiting area, I suspect they would claim the right to DENY if your general practitioner had found high blood pressure previously and prescribed daily HTCZ pills - even tiny ones.) They described a policy to deny any claim with even the slightest whiff of pre-existing. I suspect that they probably almost NEVER pay money out on a medical claim, and that their 'local medical assistance' has no coverage either - that it's just an abusive profit center sending gigantic bills while contributing nothing from your 'policy coverage'.
Paid for first class received 3rd class treatment. No WI Fi, no in flight entertainment, noin flight beverage service. Had to go OUTSIDE in rain to board aircraft using a stairway
unfortunately had mechanical issues and had to switch planes. the obnoxious drunk guy in the furthest back seat could have been quieter and not dropped so many f bombs.
I like non stop flights. It was overbooked and I would have taken the offer to give up m seat. Prior obligations prevented that option.
Not fond of smaller planes ( no737 avail ) Weather was some what of a factor (Bumpy)
there were four of us flying and two of us offered to gate check out bags since they said it was a full flight. once we boarded my daughter was able to find space in a first class compartment because there wasn't space in any other compartment bc they were SOOOO small... but the first class passenger was so uptight about his jacket being in the same space as her carry on they made her check her bag. there are no charging ports and no outlets to charge any device so be sure to have electronics fully charged. out of our two flights this was the one that had snacks- the one on the way back did not.
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
The flight crew on this leg of my trip was very friendly and pleasant. Every one of them was humorous, as well as helpful and accommodating. This group was BY FAR the best crew I’ve flown with. They deserve kudos.
It was perfect! I've never flown with United before, but I definitely will in the future
They lost my luggage, so, not happy. The crew was nice but my suitcases never made it, still trying to find out what happened!
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
The flight attendants were great, I joked with one I can’t remember her name, a blond, really sweet. I thought it was run well very professional. This was great i survived Spirit, I know for which I speak.
My priority checked bag was not loaded on the flight. I had to sit in baggage claim in Las Vegas for 2 1/2 hours waiting for the next flight. All baggage staff were very helpful, tracking showed it as scanned for loading. Nobody told me why it wasn't on my flight.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
Paid WiFi was only available for a few minutes. Avoid at all costs.
