Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Madison
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$346||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Flight crew and airline attendants very helpful"
Cons: "Cleanliness of airplane"
Pros: "In flight entertainment"
Pros: "Crew was great, plane was clean."
Cons: "Keep it up"
Pros: "legs space."
Cons: "have a screen on each seat."
Pros: "Seats were pretty roomy in coach."
Pros: "Crew was amazing"
Pros: "decent leg room and the headrest could bend to allow you to sleep upright."
Pros: "From the friendly welcome greeting at the terminal to the smoothest landing, comfortable seats with lots of legroom and long seatbelts, everything was great."
Cons: "My seatmate was a snob but you couldn't control that!"
Pros: "New and clean aircraft."
Cons: "Very few movies available. Huge delay to get off ground."
Cons: "Flight was late"
Cons: "The staff was great and checking in was simple."
Pros: "Plenty of space. Arrived early"
Cons: "Boarding process is too slow due to passengers stowing carry on bags. Need a improved boarding process"
Pros: "A good flight, as always with Alaska. Experienced crew makes the flight seamless, and it is much appreciated."
Cons: "Meal provided in FC, the bean stuffed ravioli, less than stellar."
Pros: "I had plenty of room to sit in comfort."
Pros: "Everyone was nice and helpful, it was a nice trip!"
Cons: "Headphones/tablet needed to be louder, paid $8 for a tablet I couldn’t hardly hear"
Pros: "I felt a great pleasure that there was a changing table in one of the bathrooms. This made things so much easier with a child. The staff was friendly for the most part and allowed us to stretch."
Cons: "The stewards dropped empty plastic cups on me three times and never once said sorry. It was kind of odd from a customer service aspect."
Pros: "The crew was excellent and the flight went smoothly."
Cons: "We were delayed 50 mins on the tarmat. We made up a lot of time in the air but was still frustrating."
Pros: "The cabin crew on Alaska Air was great. Efficient, helpful, and even on holiday flights! The food selection was average."
Cons: "Boarding would be so much easier if the ticketing agents,.gate agents or a person standing at the plane door would enforce the size of carry on bag rules, and take the bag from the passenger, before they board the plane. that would decrease the waiting time on the plane, significantly. Leave the flight attendants out of it, and make some one else, on the ground, "The bad guy". With all of the time standing around waiting to board, there would be plenty of time."
Cons: "Long time ago coming home from AK and getting a little box of pizza and then an ice cream bar.. cute"
Pros: "Warm greeting at KCI airport from the attendants of Alaska Airlines. Short flight from Seattle to Portland."
Cons: "Changed flight status from a direct flight to a 2 hour layover in Seattle, especially with a small child. No soda for drinks, just alcoholic beverages and juice. Flight a little noisy."
Cons: "I liked everything"
Cons: "This is the second time that the plane is late"
Pros: "Everything other than the seats"
Cons: "Seats. Especially when I paid more for Exit seats and found out the first row of exit seats did not recline."
Pros: "We've never boarded a flight that quickly. Amazing! Comfortable plane, nice flight attendants. We even arrived 15 minutes early!"
Pros: "It was so easy to find my way around because everyone was so nice and helpful even though I was late I got there on time thanks to the staff. The flight was fast, smooth, very enjoyable. Thanks Alaska air:)"
Cons: "I didn't like the fact that I picked a isle seat instead of a widow seat so I know better now because I will fly again"
Pros: "Fast boarding"
Cons: "Why are Redmond flights always late!?!?"
Pros: "This is my first trip on Alaska Airlines and it is now my number 1 airlines. They were welcoming and everyone was smiling. Wow what a difference."
Pros: "Free movies, free messaging. Crew was delightful, and the plane itself seemed brand new. Smoothest take off and land I've ever had."
Cons: "Outlets only for first class. No hard alcohol, still had beer and wine, though."
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "The flight price was very reasonable. There was a ton of leg room between your knees and the seats. The seats seemed thin when we got on the plane and I was worried at first but they were actually reasonably comfortable! The crew was very friendly and helpful! And free wifi for messaging services was awesome as I was able to iMessage my family during the flight! Didn't try any of the good while on board."
Pros: "The entire crew seemed very pleasant and helpful. I know their jobs are extremely stressful, but they all maintain a very professional demeanor. May God bless them and keep them safe on all their journeys."
Cons: "- it was miserably hot and there was no air circulating - sat on runway for 30 mins wiht no announcement about why - plane was cramped and old"
Pros: "on time; (small) free snacks; enough room; modest free Internet capabilities (movies) -- download gogoinflight app before takeoff."
Pros: "I need to give a shout out about the staff and the passengers. My two young grandsons flew for the first time. Due to plane size we could not all sit together. Several offered to switch seats to accommodate."
Cons: "I have NO complaints."
Cons: "No drinks, only water available. Steward was a bit rude."
Pros: "Pretty spacious"
Cons: "Guy next to me all up in my space"
Pros: "On-time departure and arrival, friendly flight attendants, and great amenities on board (charging stations at seats, free in-flight entertainment on your device, & affordable wifi)."
Pros: "On time departure & arrival! And love the ability to connect to wifi on board."
Cons: "Nothing it was great. I rather enjoyed my trips and the airline had the facebook messager on there wifi for free. Made it 2000% better."
Pros: "I like how nice the stewardess are when youre sitting next to a caption"
Cons: "I dont like having to pay for entertainment when im a mvp gold"
Pros: "i really liked everything about the flight. great meals, comfortable seats, friendly service from MCI to PDX."
Cons: "sadly my luggage/cargo which had fragile placards posted on it still got damaged. it was oversized (113 linear inches) and i tried to protect it as best as i could with cardboard and plastic wrap but somewhere between TSA manually inspecting it in kansas city and inflight, it got broken, so hopefully i find a way to fix it."
Cons: "No complaints:)"
Pros: "Decent leg room, very nice staff, the plane was in nice condition and we left on time. Also, I had no problems with my luggage. I didn't utilize your entertainment nor did I get food. Wish there had been an N/A option in the survey"
Cons: "There wasn't anything that I didn't like"
Pros: "Very pleasent and we'll up kept airplane with plenty of over head storage"
Pros: "I like flying Alaska because their employees are always helpful and professional. Checking in for my flight is effortless with the Alaska app on my phone. I really like that all I have to do is print my bag tag and drop my luggage at the desk. I don't ever have to wait in long lines except for security at PDX. I fly often and will continue to fly Alaska!"
Pros: "Smooth process"
Cons: "No meal given. No entertainment."
Cons: "I had two different trips planned with Alaska. I ended up staying in Kansas City, and Alaska cancelled my flight. Said the only option I had was to pay $500 for a new flight. I found a delta flight form $300. Not the kind of service I had expected from this airline"
Pros: "Nice plane. Nice people."
Cons: "Boarding slow. $17.95 Internet -- YOU KIDDING ME? This is 2016 people. You canceled my return flight and made me stay another day. Airport terminal too small and packed."
Cons: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Flight delay"
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Pros: "Nothing horrible service"
Cons: "Wider seats, more leg room"
Cons: "Plane was FREEZING!!!"
Cons: "No food on board and we were hungry"
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "When we need help but nobody come to help ."
Cons: "they did not serve food in my section at all."
Pros: "Flight was on time and arrived a little early."
Cons: "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
Pros: "Food was good, boarding was fast and efficient"
Cons: "Smallest seats I’ve seen in a while. Very uncomfortable. Still haven’t announced baggage carousel but that’s jfk for ya. WiFi didn’t work on flight either."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Everything but the consistent delay"
Cons: "2 hour delay and it being the last flight out of LAX."
Cons: "No food"
Pros: "Great service. On time departure. Early arrival"
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Pros: "Great flight attendants and very clean"
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Cons: "The vegan meal was not good"
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Pros: "Empty seats, room to spread out"
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Pros: "The flight was on time and not over booked."
Cons: "The seating was cramped. There were mediocre snacks, but no food or entertainment."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Cons: "Old plane, bad food & old crew"
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Cons: "Landing was frightening."
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "Loved the safety presentation made by the live stewardess!!"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Cons: "No entertainment"
Pros: "Good crew"
Cons: "No entertainment"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Cons: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
Pros: "Upgraded to business, plane are clean and roomy"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "The new Delta planes have great leg room for tall people even in coach."
Cons: "Seats had no leg room."
Pros: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
Cons: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "One flight attendant was very nice and petsonable."
Cons: "Already checked in and then flight canceled 10 hours before departure. Paid for preferred seating but rebooked on smaller aircraft full and had to sit in last row. Not happy and arrived 2 hours latet than original flight. Tried to explain this at gate to American employee but she told me to sit down until name was called. Probably could have had better seats earlier if she could have listened to my issue but she wouldn't listen to me. Didn't even have the chance to tell her what had happened."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
Cons: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
Pros: "I fflew Delta last Nov. Had meals movies dinner inks etc. American I am serv d beverages no meals and no movies. Getting ridiculous"
Pros: "Great seats in first class"
Pros: "Finishing my flight, being able to say I'll never fly American again."
Cons: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "The pilot was great. Avoided turbulence and arrived about 20min early. Easy to find seat and stow bag. Smooth takeoff and landing."
Cons: "Alaska airlines was who I thought I was riding with but the itinerary changed past min. Gate change and the airline itself was changed. Really confusing since I printed my boarding pass the night before."
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Pros: "Everything went smoothly."
Pros: "The flight was what one would expect from a domestic airline. They did provide free movies/tv which was nice. It was one time to leave and on time to arrive."
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Cons: "Me 6’ 200 lb sitting in middle seat next to somebody that needed 2 seats for self (pls understand I’m not unsensetive nor prejudice just stating a fact). I requested to sit in last row (of both sides of plane that were empty but attendant said sears reserved for attendants - 2)."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Spacious seats"
Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Pros: "everything was on tyime"
Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Cons: "Delayed a total of four hous!"
Pros: "Flight was on time, staff was friendly and boarding was organized."
Cons: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "On time arrival"
Cons: "Everything else"
Cons: "The storage are very small, by the time i boarded everything was full. I had to hand carry bags and i had to put it in front of me which is a very small space already, on top of that i had the window sit so i had no space to move. it was very uncomfortable, and flight was delayed. We sat there for an hour before taking off but i understand its due to the weather but it was my worst plane ride not worth 300dollars. I will not ride american airline again."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "Non stop"
Cons: "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Pros: "On time"
Cons: "Reading knight on plane were so dim they were useless"
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Pros: "Plenty of leg room no entertainment so I dozed."
Cons: "People stuffing oversized bags in overhead."
Pros: "The movies"
Cons: "No Food"
Pros: "One I love free sodies and two I love free sodies with a smile. I definitely got both with this flight crew."
Cons: "Not enough sodies and I couldn't smell my own farts."
Pros: "Frankly there isn't much to say here. After 7 flights in 2 weeks there was only 1 flight with great staff that actually cared about the customers and looked like they enjoyed their job. The rest treated guests with indifference at best."
Cons: "Customer service is dreadful, the planes are so old they still have cigarette lighter charges in first (but of course no adapters), no food/snacks of any significance, and they seemingly cancel flights at a whim with basically no staff to help re-book the lines of guests that have been disrupted. I pity those who loose luggage AA baggage services are flooded with lost baggage they just don't care any more. Seriously its embarrassing how little they care about customer service."
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Cons: "Flight was delayed."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Pros: "We arrived safe."
Cons: "Departure 1.5 hours late. Missed connection. Travel took 16 hours instead of 6 hours."
Pros: "All great."
Pros: "Everything was timely."
Cons: "No complaints"
Pros: "I was very pleased that the attendant gave me a free drink since I had a military ID. It was very kind of her."
Cons: "The flight was delayed multiple times. We were never informed as to why this was. It was very frustrating since I had a connecting flight into Tucson from Dallas. I got off the plane with twenty minutes to get to my next flight which was not in the same terminal. The plane was also incredibly hot while we waited to take off, I was beginning to become uneasy and nauseous."
Pros: "Zero of it"
Cons: "The fact they cancelled this flight for no reason, didn't contact me at all even though they had all of my information and than barely tried to re book me. They wanted me to take 3 connecting the flights the next day. And the next flight I was able to get on 24 hours later, I almost wasn't allowed to check in because they couldn't find my reservation."
Pros: "Airplanes are newer with onboard entertainment of all sorts for both adults and kids alike. Seats are comfortable Checking in was a very quick easy process"
Pros: "Very good service"
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "That I didn't have to walk to Fargo. I wasn't dragged off a plane."
Cons: "3 flights to Fargo were cancelled. I was told I would not get to Fargo until 32 hours after my original time I was suppose to land in Fargo. After spending a fair amount of time on the phone with customer service I was able to get me on a Flight to Minneapolis that did not arrive till 1:30am then had to take a rental car to drive 3.5 hours to make it to my destination. I was not compensated for any of this. My return flight from Fargo to St. Louis was also Delayed. Both from Fargo and from Chicago. I have never experienced such poor scheduling from an airline or as many delays or cancelled flights in just a few day period."
Cons: "Never on time"
Pros: "Smooth and positive communication."
Cons: "No meal on business, no free internet, no entertainment"
Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Pros: "I'm always comfortable when riding UA. The staff is professional and helpful!"
Pros: "The service was prompt and professional. The plane on this trip was clean and in good repair. The snack was simple and tasty. It was a pleasure flying United."
Cons: "The first flight from St. Louis to Chicago was very small. While I don't have concerns about flying in a small plane, I can imagine those nervous about air travel would feel concerned with the size of the aircraft."
Pros: "Good communication and helpful."
Cons: "Massive delays on both flights out of O'Hare... No leg room...."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
Cons: "Nothing but my flights were short ( under 1 hours)"
Cons: "Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again."
Cons: "Little more time between flights would be nice"
Pros: "NOTHING THIS FLIGHT GOT CANCELED"
Cons: "all flights from Madison to Chicago ended up being canceled, but they did not tell us until around 430pm. I ended up having to take a bus after waiting in the airport for 4 hours. If I had taken the bus as soon as I arrived I would not of missed my job interview."
Cons: "Luggage compartment too small even for a rolling laptop bag"
Cons: "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
Pros: "Was able to get on an earlier flight"
Pros: "The crew. Short and sweet flight."
Cons: "Small seats. Bad coffee."
Pros: "Good service"
Cons: "Delay in air"
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Pros: "Plenty of leg room but I had the very back seat so it doesn't lean back"
Cons: "The very last seat doesn't lean back because of thewall."
Pros: "All the crew were friendly and accommodating."
Cons: "Waiting so long for the flight to actually take off. Very late !"
Pros: "Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag"
Cons: "Airline did not provided information ahead of time related to carry on being checked on the gate bc of size. My carry on was small and still was checked at the gate because the aircraft did not have space for it. I was not provided with that information ahead of time"
Pros: "we were 10 minutes early to the gate"
Cons: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
Pros: "Absolutely nothing, the flight was cancelled and the airline offered little or no assistance."
Cons: "The flight was cancelled and we needed to return home for work the next day. It was the last flight out so we asked about a ground transportation voucher. The telephone agent told us to see the customer service rep at the terminal counter. After waiting inline for almost 45 minutes we asked an agent who was standing there about a voucher. She checked with a supervisor and said they would not provide them, we would have to wait to see an agent. Rather than miss the next bus to be delayed another 2 hours waiting for someone to tell us they wouldn't do anything for us, we left the line and purchased bus tickets. We had to pick up our luggage at the airport because we 'missed' our flight rather having it delivered. We understand flight cancelations but at no time during the process, especially at the airport, did we ever get the impression that anyone cared about us or what happened to us. We will avoid this airline."
Pros: "Price was lowest for that date and itinerary."
Cons: "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Cons: "At least one check-in baggage should be free for the price."
Pros: "Newer plane,"
Pros: "They got me on a flight home that night"
Cons: "I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears."
Cons: "Late out of Stl. Missed flight out of Chicago"
Pros: "Flight was on time"
Cons: "I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch."
Pros: "Departed close to on-time. And as a pilot myself any landing you walk away from is a good landing."
Cons: "Boarding nearly last there was no room in the overhead compartments. This aircraft is tiny and with my small bag on the floor my feet rested on top of my bag making it cramped."
Pros: "See above comment"
Pros: "On time. Quick boarding, very efficient."
Cons: "Stewardess was a little grumpy."
Cons: "Delayed over an hour in STL, which caused me to miss my connection to Hartford. United rebooked me on Delta. I had to go from STL to Newark (United) then to Detroit to Hartford (Delta). I was in airports for over 14 hours. I was 7 1/2 hours late leaving compared to my original schedule and arrived at the hotel the next day. I had 5.5 hours of sleep for an interview that I traveled for in Hartfford. Thanks United."
Cons: "Flight cancelled due to mechanical, re-booked on Delta who had to re-book me on Alaska due to mechanical. An 8 hr trip turned to 22hrs."
Pros: "When we got to Chicago we didn't have a plane so we had to wait hours and then walked to another gate .. Wait for another hour and then they said we would not have anything to drink or eat in the flight"
Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."
Pros: "Very cheap"
Cons: "Very uncomfortable no elbow room or leg room and the chairs are hard."
Pros: "The staff that handled baggage was nice. Also, I liked that we made it safe."
Cons: "My flight was supposed to leave at 3:50...I got to the airport and went through security before I found out that my flight was delayed until 7:30. The flight kept getting pushed back. I waited 8 hours before the flight took off. There no outlets anywhere...leaving customers at a disadvantage because with our delay, our electronics were all almost dead or dead. There were no food options. We were supposed to get a voucher, and I have not received it. Lastly, after waiting over 8 HOuRS, we still had to pay for snack and drink. I was ripped off and will not be flying with Frontier again."
Pros: "Finally landing!"
Cons: "It felt like the rear end was going to come off the way it swayed after take off. The commode messed up causing a stench in the back of the plane, (where I was). The ride was very bumpy and the pilot intercom was hard to understand. We got delayed taking off and landing."
Pros: "My only good then was that I had wonderful passengers around me that were conversationalists who were entertaining and helpful!!"
Cons: "Can't you learn how to communicate faca to face with people? Let us know personally why we keep getting held up for take off, why we are being left in the dark, andehy you can't schedule more accurately! It doesn't help to fly somewhere if you miss the event you went to attend! Try compensating for our inconveniences for a change!!!!"
Cons: "Loudness And over priced EVERYTHING"
Pros: "new jet. enough leg room (i'm male, 5-10). Overhead bins are normal size (can hold typical carry on), not the microscopic ones. Everything was on time."
Cons: "STL ticket counter was only staffed 2 hours before the flight -- which makes sense if they didn't have more flights, but the signs weren't big and complete enough for passengers to realize what was going on and how we would check our luggage. So we were standing around a bit confused. Once Frontier people showed up, it was fine. Also, coming back to STL, I had a 2 hr shuttle bus ride that was leaving 30 minutes after arrival, and although the plane arrived on time, the luggage didn't reach me until 37 minutes after, so I had to get a hotel room for the night. I don't know how luggage handling works, so maybe not Frontier's fault at all. 30 minutes isn't much time, but it was a direct flight, so I thought it would work."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Cons: "Noises sales pitch."
Pros: "Friendly on time service"
Cons: "Baggage fees"
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Pros: "Flight departed and arrived on timr"
Cons: "Pricing structure. Misleading. Seats...horrific."
Cons: "My flight was supposed to leave at 8:p.m. We left at 12:30 am. Hot in at. 2:00 am. Had to be at work at 7:00 am. Got home at 3:00 am instead of 10:00. How do you think people were. They were very disappointed Terrible airline"
Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."
Cons: "You charge extra for everything."
Cons: "EVERTYHING is an added on cost, no frills, cramped,"
Pros: "Friendly staff, large plane, cheap fare. I researched all the potential additional fees before my flight. Do your homework. It was a cheap, direct flight at a good time. I chose not to have a carry on, and I packed snacks for myself."
Cons: "Seats were extremely uncomfortable. Tiny tray tables."
Cons: "Your website says zone 1 first to board plane so I paid extra for seat in zone 1 - we were last to board No leg room - very uncomfortable- - didn't know I couldn't recline until I sat down Our main flight attendant was rude"
Pros: "Boarding was good. Flight crew was good."
Cons: "The space in front and sides of the seats are way too cramped. I will do whatever I can to book another airline rather then fly on a plane with so little "human" space."
Pros: "Crew was personable, and captain had a sense of humor. The flight was underbooked, so I had an entire row to myself, which was nice since there's very little elbow or leg room on frontier flights anymore."
Cons: "Somehow, the passenger across the aisle from from me was vaping marijuana. There was no flame, but the odor was unmistakable, and there was smoke. Crew either didn't see or chose to ignore. We landed 10 minutes late (I'm assuming because of snow at arrival destination) and waited another 15 minutes at the gate for the passenger boarding bridge to connect to the cabin."
Pros: "I was very pleased from check in to arrival. Seats are comfortable and appreciated being offered water. Very efficient crew and seemed dedicated to their job. Had no surprises since all the info was in the paperwork. Will fly Frontier next time also."
Pros: "New plastic molded seats on the Airbus are much more comfortable than the old style seats. Flight cost was a bargain."
Cons: "Although the cost to book the flight was cheap, the costs added up with seat booking fee plus bag fees plus a charge for any drinks except water. No more freebies."
Pros: "We love flying Southwest and the freedom of it has become our gold standard. HATED: Baggage fees Narrow seats Charges for CARRYONS...REALLY??? And the deal-breaker for us... That will be $1.99 for your (mediocre) cup of coffee, please. Oh, yes...and the flexibility of Southwests no cancellation penalty... PRICELESS! Thanks for asking."
Cons: "The seats were not very comfortable. You have to pay for carry-on and checked luggage. Then you have to pay for water. Might as well have use a different airline and payed a little more. The price of water and luggage would make up the difference."
Pros: "The price was good. Boarding was relatively painless and quick. The plane appeared to be new and was pretty clean. We were on time and even a little early."
Cons: "The woman behind the counter in St Louis was not friendly. I prefer to be able to use my TSA pre check status rather than wait in a security line for 30 minutes but for whatever reason Frontier does not offer that luxury."
Pros: "Your baggage policy is ridiculous and i might add a regressive fee inherently unfair. A single mother of 6 traveling to her mothers funeral will be hit harder by this than a business traveler. Many of us on the lower end of the income scale carry on to save what can be used on groceries pr heat. Yoir counter staff are also peremptory and rude. I will now factor these additional costs into your supposed fares you sjow online. Likely i will find other airlines are actually better deals. do you really think uoir cusyomers ste thos stupid? We know ur showing low fares and making it up w fees!"
Cons: "Delayed departure from 7AM to announced "possible" 12:30PM. Delay reportedly caused by "flight crew having timed-out" leaving our plane without a crew in Las Vegas. This very long delay made my trip unfeasible, forcing me to cancel my trip entirely, and my wife, having to shorten her stay in Florida by three days."
Cons: "seat fee; carry-on bag fee. When I buy tickets, I should have the right to know what my full cost will be, Sorry, I Am not an experienced flyer, but all the unknown add-on charges will make me loo a lot closer at ticket pricing on my next trip."
Pros: "Kayak is great. The crew was adequate (short flight, didn't ask for service)."
Cons: "Frontier has a ton of hidden fees. My $150 flight ended up costing over $215. I like that individual things are priced so i only pay for what i get, but it would be nice if these costs were more transparent. I feel misled."
Cons: "The service was very poor. From the airport Frontier employees to the the flight attendants. There is an additional fee and charge for everything. My flight was delayed for 2 1/2 hours and upon boarding we still sat in the aircraft for an additional 45 min -1 hour wait! NEVER AGAIN."
Cons: "Cash not accepted for on flight beverages"
Pros: "Boarding and arrival were right on time."
Cons: "No complementary drink or snack on the flight. Baggage fees were much higher than industry average."
Cons: "Don't be fooled! Their flights seem cheap, until you take the flight and they charge you for every little thing- checked bags ($25 each), carry on bag($$35!!), seat ($16, and no, there are NO FREE seats. They even charge you for a soda on the flight- no complimentary soda/juice). By the time it was all said and done, it would have been cheaper to take almost any other airline."
Cons: "Flight was cancelled due to mechanical reasons and no alternative was provided."
Pros: "The seats were clean."
Cons: "The ticket counter did not open until 1 hour before my flight was supposed to board. Although I knew my flight was delayed, the agent at the counter said nothing. Additionally they charge for everything, from your bag to water on the flight. The price is cheap, but not worth the hustle or inconvenience."
Cons: "Charge for carry-ons, charge for soda, no wi-fi, charge for upgraded seats (which were the same size as the non-upgrades),"
Pros: "Boarding was quick"
Cons: "Messed up name on ticket had to call to have changed (would have been charged online to do so) Only saw flight attendant once This airline really nickel&dimes you. Tickets cheap but you pay for absolutely anything you may need. If you travel with absolutely nothing than this airline may be good for you. This is my second time with frontier had poor to okay experiences both times, will avoid this airline in the future."
Pros: "it was a direct flight. It was the only carrier with a direct flight. The plane arrived with no difficulty."
Cons: "The Frontier website was misleading. On check in it asked to pick a seat assignment, which were charged additional money for. I tried to undo the seat assignment (after I went and read their policy that it was optional.) So the website is fixed, that it can not be changed. So I called Frontier and after a 45 minute hold time was told options (seat assignment) can not be changed and I had to pay for it. This added $24 each way for a total of $48 additional charge. Also only a small carry on allowed. so that added an additional charge of $30. The seats don't recline even a little bit. as it was an Airbus and not a Boeing plane. not as comfortable as Boeing. Less padding in seat also."
Pros: "Timely and efficient again."
Cons: "Charged for everything and LOST MY BAG!"
Cons: "poor accommodations of the disabled rude staff No ADA accessibility over priced "a-la-carte" style of upcharging"
Pros: "Very disappointing - $45 to carry on a bag or $40 to check? Wish I would've paid the extra $100 to fly SW, Delta, United, ETC. The trays were 1/4 size of an iPad. You have to pay for a soda, water, or any beverage. The seats were small, uncomfortable, and didn't recline."
Pros: "Seating was comfortable and ticketing crew were very friendly!"
Cons: "Check-in process is cumbersome! No online boarding pass, the fact that you have to pay for Carry-on and pretty much any seat that you pick, brings the cost the on-par with others! Don't think I will fly frontier again."
Cons: "No snacks, not comfortable at all, overpriced, yhere wasn't a significant amount of savings because I paid to carry on my bag, no snacks and not comfortable!"
Pros: "There was a lot of things that i didn't like but the crew made me forget about all the bad things. Amazing crew and funny just maid everyone smile and laugh. Without this crew i think i would have hatted my flight but they made it worth it."
Pros: "Airport staff were nice, friendly and very apologetic."
Cons: "The flight was delayed 3 hours yet we were encouraged to arrive at our original time just in case the flight was moved up, which it wasn't, so it made for 5 long hours in the airport. Once on the plane the stewardess were less than friendly, at one point shhh'ing people."
Cons: "Paying for carry on"
Cons: "Being nickel and dimed for every little thing from carry-on to "complimentary" refreshments is just sad and ridiculous."
Pros: "The best part is the direct flights to where I am going at decent prices. However, it comes at a cost."
Cons: "Wow. Each trip I take, they seem to have sat in a meeting and asked themselves, how can I make the passengers more uncomfortable. Charge for baggage? Check. Charge for a dedicated seat to ensure you aren't stuck in the middle? Check. Remove the recline feature from all seats? Check. The thing that really killed me though was their "new and improved" seat trays. Instead of the already too small tray on other airlines, they have cut the tray literally in half. All it could possibly hold is a drink. No laptop, no book...Really, were the savings that great over the life of the plane that this was a good buy? The only plus is you have a reason why you weren't able to get any work done on a plane..."
Pros: "This was the only direct flight I found to Cancun which is a big plus. The price appeared cheap and I had recently flown on Frontier on a package trip booked through Funjet Vacations so was aware that seats are small, not well padded, do not recline at all and have the world's smallest tray for your beverages."
Cons: "When I checked in I discovered that we would have to pay $30-35 for checked or carry on bags each way! Only if you are booked through Apple or Fun Jet are you allowed one free checked bag so beware! This increased the cost by at least $60 per person if you can keep it down to just one bag per person. Also, there are not any complimentary drinks, you will be charged for everything. Lastly, my TS-pre check status doesn't matter since Frontier does not participate."
Airlines flying from Missouri to Madison have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Missouri to Madison
Masks required on board, masks provided on flights from Missouri to Madison
Social distancing seating
Middle seats unavailable to book on flights from Missouri to Madison
Testing for antibodies, testing for symptoms for flights from Missouri to Madison
Waiving of change fees. Search flexible flights from Missouri to Madison