Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price of a round-trip
|$209||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Southwest, Delta and WestJet have all waived their change and cancellation fees on flights from Missouri to New York LaGuardia. Confirm policies on booking site.
Southwest and Delta do not allow booking a middle seat on flights from Missouri to New York LaGuardia.
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Scores according to KAYAK customer reviews
Pros: "Friendly crew"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."
Pros: "No entertainment and no food other than snacks."
Pros: "new hi speed wifi, seats"
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Pros: "Friendly crew"
Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."
Pros: "An excellent flight"
Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
Pros: "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."
Pros: "Getting to destination"
Cons: "Being delayed 3 hrs so not getting my baby to bed until 10pm"
Pros: "Son got to see the cockpit after the flight."
Cons: "Flight did not leave on time. Weather conditions were not a factor."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "The fight was delayed but they gave us complimentary drinks on the flight. Nice."
Pros: "That the flight ran on time"
Cons: "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."
Cons: "That you all over booked the flight"
Pros: "I was assigned exit row so I had extra leg room. Flight attendants were very nice and helpful."
Pros: "The flight was great and it was 30 minutes early ! What airline actually arrives early anymore ?"
Pros: "Seats were comfortable and sizable!"
Cons: "I was seated next to an oversize woman which whom I had to share my seat with, literally speaking."
Pros: "Easy to maneuver and get seating assignments."
Cons: "People in New York not so friendly."
Pros: "The all male crew was very courteous"
Cons: "The fact that I çouldnt even watch a movie on my tablet."
Cons: "Crew very bad no food for musslem"
Pros: "The service was great, I appreciated the on flight snacks and coffee, there was actually enough space to be comfortable, the plane felt relatively new and updated, customer service over the phone was helpful (in trying to book a different flight), and I'm overall impressed with the flight."
Cons: "There was a three hour delay for my flight because of equipment issues and then the delayed Delta flight I got on standby for (as number two) was oversold. Felt like Delta was a little disorganized with this aspect."
Cons: "We delplaned out on the tarmac and we're bussed to the terminal. Plane boarded very late with no explanation. Plane from n.y. to GSP was delayed multiple times. Again we deplaned on the ground and had to walk up a lot of stairs (difficult for a couple of elderly people). I will never fly delta again."
Pros: "Absolutely nothing."
Cons: "Booked my flight 2 weeks in advance, purchased travel insurance in case of emergency. A family member, the person I shared custody of a child with died of liver cancer, and Delta and the insurance company refused to honor my request for refund or reschedule."
Cons: "Delta used a word "delayed" for canceling a flight. This is deceiving! Not to mention an out an hour delay and the reasons could have been easily prevented; maintenances."
Pros: "The crew!!! They were wonderful!! I also liked they offered drinks and snacks at no charge!!! Thanks Delta.."
Cons: "I loved everything about the flight!!"
Pros: "Both flights on time!"
Pros: "very poor communication to the passengers the crew left us in the dark"
Cons: "lack of communication to let us know about the delay did not give updates horrible experience missed an important meeting"
Pros: "Everything it was fast clean"
Cons: "No leg room very cramped"
Cons: "Due to the weather it was scary but the pilot was great. He got us there safe"
Pros: "Flight crew interacted with cancelled Jet Blue pax often and professionally about ground stop weather."
Cons: "Getting cancelled by Jet Blue 8 hrs earlier for weather with no apology."
Pros: "Everyting is good"
Cons: "No food only snacks"
Cons: "The airline needs to board and deboard by group number."
Cons: "on time departure"
Cons: "They canceled the flight"
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "Flight left St. Louis on time,"
Cons: "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Everything went smoothly."
Pros: "Gates, delays, changes"
Cons: "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Spacious seats"
Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Pros: "everything was on tyime"
Pros: "On time take off"
Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"
Cons: "Delayed a total of four hous!"
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "On time arrival"
Cons: "Everything else"
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."
Cons: "Everything was great."
Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Pros: "On time. Good leg room."
Cons: "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "I found out that my original flight (Wilmington to NY) was canceled 5 hours before it was scheduled to leave. I was rebooked on an earlier flight to Charlotte, which I could do because I had coincidently finished packing early and lived close to the airport. At the airport, my new flight was delayed, which could have caused me to miss my connecting flight to Boston and be stuck at the Charlotte airport overnight. I was then rebooked on a flight that was leaving to NY, with a connecting flight to Boston at 7."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Cons: "Always a problem with these guys"
Pros: "The flight itself wasn't bad"
Cons: "The delays were such an inconvenience. It was unacceptable. However, the crew was great"
Pros: "Absolutely nothing"
Cons: "The service is horrible overall horrible, will never travel with American Airlines"
Pros: "staff was friendly and helpful."
Cons: "Nothing, last time flying this Airlines"
Cons: "The flight cansel"
Pros: "Kayak sent several updates regarding the flight delay."
Cons: "Flight was delayed over 3 hrs however the airline itself didn't contact me only kayak"
Pros: "it was more or less on time. no aggravations very smooth flight despite weather condition. i am so glad that you have very qualified pilots...... thank you danielle"
Cons: "having the last seat so the back could not be reclined."
Pros: "Everything went very smoothly. From check in to landing. Not one thing when wrong."
Pros: "Easy and fast flight :)"
Pros: "I had a good experience"
Cons: "Nothing as such."
Cons: "Flight almost departed even though first flight was delayed due to terminal and gate issues."
Pros: "flight crew was good actual flight was good"
Cons: "boarded plane 20 minutes later than scheduled departure time spent over an hour on the ground waiting for take off - don't necessarily think this would be the fault of AA but frustrating none the less"
Cons: "Being stuck on waiting to take off on the plane for about an hour in DAllas"
Pros: "Courteous staff, let us on board as we were late arriving to the gate at no fault of ours."
Cons: "We flew into DC at terminal B and had to run to terminal C. We had to checkin again and security almost made us wait on the long line. We complained, stating we had 15 mins to make our flight. Finally they let us through and we ran to the gate, which was closed but the staff opened the door and we got on. Thank goodness!!!"
Pros: "Everything was great until I arrived in New York LGA. The staff at Atlanta's airport were great from the curbside checkin agents to the wheelchair attendant and gate agents so that they 45 minute delay due to air traffic in New York was hardly noticeable. The flight attendants were pleasant and friendly and the food was delicious. We actually arrived ahead of our adjusted ETA, after a very smooth flight."
Cons: "Upon arrival in New York, the 3 of us who needed wheelchair assistance waited and waited for them to come. Finally, the gate agents rounded up some wheelchairs that were sitting around nearby just to get us off the plane and to the gate area. After waiting about 15 minutes, while hearing the gate agents being told repeatedly by the wheelchair dispatcher on the radios that they were coming and were passing through security, 2 female attendants finally arrived and they took the two elderly ladies and off they went, leaving me there waiting. I continued to wait, and wait, and wait for ANOTHER 25 MINUTES, total of 40 minutes after arrival at the gate. The same dispatcher lady continued to say that my attendant was on the way, passing through security for the entire 25 minutes. He asked me to change wheelchairs because he liked his better. He didn't offer to take my laptop bag and put it behind. He took off down the concourse before my feet were even on the footrests, with me holding my legs out in front of me because the footrests were up. After 20 or 30 feet, I got him to stop and let me get my feet down. I told him our luggage was supposed to be at carousel E, so he took me to "A". He asked me if any of the bags there were mine, and I said, "Why would they be here? I told you we were on Carousel E!" So then he wheeled me to Carousel E, and since it had now been almost an hour, it was empty. He asked an attendant where my bag would be, and was told to check at the office, which was back over by Carousel A. Upon finally checking with the personnel in the office, he came out rolling my bags and stood them by me for me to deal with while he just pushed the wheelchair. I had told him I was taking Uber, so he deposited me curbside near the taxi stand, which was not anywhere near where Uber could pick me up and was gone. FINALLY, after arriving earlier than expected at 3:25, at 4:43 I was finally picked up by Uber to go on home. What a nightmare! I thought the wheelchairs were supposed to be waiting upon arrival????"
Pros: "They fly from LGA"
Cons: "Its absolutely embarrassing that American uses their name on this cheap regional carrier flying 20 year old regional jets. I had to use seat pocket material as a window shade. These planes constantly break and are totally inappropriate for 3 hour flights. They feel like flying coffins"
Pros: "Never in all my flying experiences have I had such quick baggage retrieval. I walked to the baggage claim area in Dallas and magically my bag was right in front of me and as if that wasnt enough the same thing happend when I returned to NY. If I can help it I will always fly American."
Cons: "cramped old seats. dated interior."
Pros: "Attendants were ok"
Cons: "AA combined two flights (one from previous day that had been cancelled) into our flight. thus the had more people than original plane could hold, so they swapped equipment. I had a business class seat, and the new equipment business class accommodations were not acceptable considering the 4-5x difference in price over coach. Understand AA's dilemma but it is not ok to short your high fare customers."
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."
Pros: "The crew was nice!"
Cons: "Just a small plane, subject to turbulence. Not much that can be done, though if they ever redo the seats for a little more cushioning, that would be nice."
Pros: "Everything fine"
Cons: "No complaints"
Pros: "The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!"
Cons: "I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?"
Pros: "Very good service"
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Cons: "No meal on business, no free internet, no entertainment"
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "People were polite."
Cons: "I got my flight switched earlier. Paid $57 for it. Then this flight got delayed almost 2 hours so I ended up in NYC at the same time and it threw off my whole work day."
Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"
Cons: "Comfort, service.., terrible'"
Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Cons: "Luggage compartment too small even for a rolling laptop bag"
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Cons: "United changed my flight 3 times, due to "traffic control", then I almost missed my flight altogether because the last update they sent me was incorrect. Luckily I showed up to the check in desk early, or what I thought was early, they were at final boarding and almost didn't let me on the flight. The crew was helpful but indignate. Flight 1968, no Bueno."
Pros: "I like the way the crew was very professional with the rude, obnoxious man sitting next to me. Not once did anyone lose their cool with him."
Cons: "The rude man sitting next to me. He was just so obnoxious and acted entitled as if he owned the flight."
Cons: "The flight No one knew what was going on. My bag made it in earlier than I did. Everyone I talked to was unhelpful. Staff was not able to deliver my bag overnight. Had to go back to the airport. Cannot stress enough that no one knew what was going on."
Pros: "I got stuck in security but the United staff waited for me to board. I am grateful they went the extra mile because I chose to fly that day in order to make it to an important event."
Cons: "When i originally boarded the flight i notices that the person next to me was an obese person that was taking over half of my seat when i went to the flight attendant and informed her she said she might not be able to do anything cause the flight was full. When door was about to close i noticed an empty seat and took. The thing that upset me is if there not been an empty seat i would have had to seat in a seat where there was no space and still would have paid the same as a person that is taking part of my seat and the flight attendant didbt even seem to care."
Cons: "The economy seats are obnoxiously small."
Pros: "When we got to Chicago we didn't have a plane so we had to wait hours and then walked to another gate .. Wait for another hour and then they said we would not have anything to drink or eat in the flight"
Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."
Pros: "Every one was friendly. The plane was clean"
Pros: "The Crew was wonderful, warm and engaging. Made my fiancé and I feel comfortable."
Cons: "The inflight entertainment kept cutting out on me, I was watching a movie and never got to see the end because of connectivity issues."
Cons: "I have an 8 yr old boy & he & I were seated apart. The flight was packed, then we were seated together but there were 2 pairs including us that had duplicate seats. Needless to say the flight was delayed because the grumpy stewards couldn't fix the situation. The door was reopened so that the fate agent could finally resolve things. Stressful before a very turbulent flight, not fun, I'll never fly United again."
Cons: "Stop with the united airlines video. I bought the in-flight tv package but the in-flight United Airlines video, not the mandatory safety video, caused me to miss the end of my game. I don't care about seeing a commercial I'm already a customer."
Cons: "Our original flight got cancelled out of St Louis, not once did the service agent tell me I could rebook my connecting flights myself on my phone. When I found out, I successfully rebooked my partner's flight and my reservation disappeared. Because of this I was on standby (along with 87) other people while my partner had a ticket."
Cons: "-Flight was 2 hours delayed getting to the gate because they kept saying they were "bringing it from the hangar." Does it really take 2 hours to bring a plane from the hangar? And why didn't they bring it before our scheduled departure? -Flight was then delayed another 1.5 hours because the fueler put too much fuel on the plane so we had to wait for them to send out another fueler to take fuel off. -Meanwhile, I was late for work and almost got fired because of this mistake. -They then proceeded to put my luggage on the wrong airplane so once we landed I had to wait another 1-2 hours for my luggage to arrive. -Meanwhile, all gate attendants had terrible attitudes when dealing with customer. I will never fly United again."
Cons: "Over 2 hour delay that started with maintenance again (this happened on 2 of 3 flights for this trip), that further delayed with the plane being late and de-icing for the weather. No in-flight entertainment and smaller seating than jet blue, yikes."
Pros: "Was fast and smooth"
Pros: "Plane was sub-standard. Bad lavatory. Stewardesses gave wrong info about arrival terminal Only small toilet in rear of plane. No toilet in front Very bad experience"
Cons: "The turbulence was nuts, crew was rough, food was none!"
Cons: "Flight got delayed twice because they could not find a crew member/pilot. This was extremely unprofessional and I ended up having to get a flight with american airlines instead and they were awesome. Will never fly with united airlines ever again."
Pros: "Airline staff were friendly. Flight to O'Hare arrived late but what can u do? On flight to laguadia , I got no snacks and no soft drinks. economy class was like a sardine can"
Pros: "First flight went great."
Pros: "The service was quick by flight attendants, 5 minutes in the air we were served immediately. Then people were sleeping and relaxing. Thank you"
Pros: "I had to cancel my trip and return to St. Louis and customer service accommodated my return."
Cons: "Paying for luggage My brand new, never been used luggage was severely damaged"
Cons: "Delayed flight"
Pros: "There was a weather delay and I went to pay for upgrade to a bigger seat and the airlines did it with out a charge. Thank you..."
Cons: "Never offered me a beverage, that is why a chose mediocre."
Pros: "the pilot made an effort to give us a sense of safety by coming out to the aisle and talking to us."
Cons: "That didn't compensate for being ~20-30mins late."
Cons: "Loudness And over priced EVERYTHING"
Pros: "new jet. enough leg room (i'm male, 5-10). Overhead bins are normal size (can hold typical carry on), not the microscopic ones. Everything was on time."
Cons: "STL ticket counter was only staffed 2 hours before the flight -- which makes sense if they didn't have more flights, but the signs weren't big and complete enough for passengers to realize what was going on and how we would check our luggage. So we were standing around a bit confused. Once Frontier people showed up, it was fine. Also, coming back to STL, I had a 2 hr shuttle bus ride that was leaving 30 minutes after arrival, and although the plane arrived on time, the luggage didn't reach me until 37 minutes after, so I had to get a hotel room for the night. I don't know how luggage handling works, so maybe not Frontier's fault at all. 30 minutes isn't much time, but it was a direct flight, so I thought it would work."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "Friendly on time service"
Cons: "Baggage fees"
Cons: "I didn't like the fact that this airline is suppose to be the affordable airline and I actually spent more on this flight than my Delta flight and I got less out of it. There was no wifi available, if I wanted a drink or snack I had to pay for it and the seats weren't as comfortable as well as no power outlets available. I also had to pay for my carry on. I will no longer fly frontier. I do have to say the staff we very kind and professional."
Cons: "You charge extra for everything."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "flight was only delayed because of weather. captain was good to explain and we didn't lose any time in transit."
Cons: "there is no organization, zoning was called two at a time vs. one at a time to allow for ease of lining up."
Cons: "They charge $45 for carry on bags"
Pros: "Was prepared for bad things to happen but flight staff was professional and things went great."
Cons: "Long line at airport for checking in. Paying for a seat and 1 carry on making ticket was rather pricey"
Pros: "Flight was on time. Crew was very professional."
Cons: "Charge for seats, stowed baggage and food/drinks negated competitive air fare cost of other carriers. Will not use Frontier again! Wheel chair attendant and wheel chair were not available in Orlando when we arrived."
Cons: "EVERTYHING is an added on cost, no frills, cramped,"
Pros: "Seats do not recline and r like sitting on park bench."
Cons: "We got bussed from Philadelphia to LGA as plane was short of fuel due to long wait time landing in LGA. It was just terrible. Took forever to get to NY. Not entirely airlines fault. Weather has lot to do with it. But number of factors contributed. Boarding was delayed as we missed our a lot and took of later on top of already late flight. Then. Things just went south. The Staff were very counties and helpful and did their best."
Pros: "The flight arrived earlier then scheduled."
Cons: "The baggage fees on this flight was more then the actual flight ticket."
Cons: "Its only airline that i travelled with till now that doesnt offer beverages.......i asked for little hot water for baby bottle even that was given reluctantly.... Pretty disappointing"
Pros: "Nothing, never got the chance to board the flight."
Cons: "There was no indication received that Frontier required a check in of 45 minutes ahead of the flight time. And even though I was 2 minutes shy of that time, Frontier crew still did not allow me to check in. RIDICULOUS!!! No other airline has this bogus requirement. In addition, Frontier doesn't give an option for rebooking for another day, which may require an additional fee (as other airlines do). The only remedy for missing a flight is moving to Frontier's next scheduled flight (that is, the next day for a trip from Atlanta because Frontier only has one flight leaving Atlanta per day). Of course, this didn't work for me because I needed to be in New York on the day of my scheduled flight. $200 DOLLARS GONE!! In conclusion, I will never book another trip with Frontier. Also, I will never use another source to acquire a ticket because that source may not provide me with certain requirements for the airlines it sells for."
Pros: "Flight was smooth and on time"
Cons: "The flight attendant could have been more attentive and pleasant"
Pros: "The Flight was on time and the staff was nice"
Cons: "I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay."
Pros: "The captain and stewardess were very nice and accommodating."
Cons: "The plane was very very dirty. It hadn't been cleaned in quite a while."
Pros: "There was absolutely nothing I enjoyed."
Cons: "The Pilot was horrible!!! When we were preparing for landing, it felt like a roller coaster ride. The plane made a long drop and had everyone screaming. I'm never stepping to that plane ever again."
Pros: "Rigid, modestly padded seatbacks (think DC-3) do not recline at all. Found it difficult to doze."
Pros: "The new seats are very comfortable."
Pros: "Captain kept everyone informed with detailed status updates and explanation. Excellent on board communication."
Cons: "The flight was delayed due to weather and no notice was given via text or email. Charges for carry-on should have been evident at time of booking, as it is ultimately part of the cost of my tkt. Would rather pay all with tkt price than have all these hidden additional costs."
Pros: "Price and non stop- left and arrived on time"
Cons: "seating on the Airbus plane is very uncomfortable"
Pros: "I fly Frontier from time to time. Their posted fares are exceptionally low but they nickel and dime you to death...actually it's more like $10's and $20's. I flew round trip from Ft Myers to St Louis for $125 plus one checked bag at another $35. Not for everybody, but if it works for you, they're a good way to get from A to B."
Cons: "Seats don't recline Charge extra for everything but the air you breathe and would charge for that if they could figure out how."
Pros: "The flight was so fast I barely had time for a nap. The pilots made it such a relaxing flight I wasn't ready to get off the plane just yet. Thanks Frontier."
Cons: "like the great Beastmode would probably say. I'm only in this box because I have to be in this box. No complaints at all"
Cons: "I flew from Atlanta to NY and supposedly laguardia airport shut down arrivals because of snow... after circling in the air until the fuel ran out, we landed in Philly and an hour later were informed that it would take at least 3 hours to get into laguardia! That would have been fine if it wasn't for the fact that a delta flight left atlanta around the same time and landed in laguardia just fine shortly after we were told that we have to wait. When absolutely no one was there to inform the passengers what to do in terms of getting back on the plane, I just left and took the train home. Not cool frontier! Should have paid a little extra for a more reliable airline"
Cons: "New streamlined seats were very uncomfortable for a 2.5 hour flight, not much cushioning."
Cons: "I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again"
Pros: "The crew was kind and helpful. We got a very good price on our tickets."
Cons: "The seats were not very comfortable, and they did not recline. The tray tables were super miniature. The lady next to me knocked her cup of ice off of the tray twice because it was so small. Two of the three reading lights did not work in my row, and we had had the same problem on the first leg of our flight too."
Pros: "The boarding process went seamlessly."
Cons: "There is a charge for each piece of luggage, including your carry-on. I ended up paying more for my luggage than for my actual flight; the seats are hard, uncomfortable, about 1 inch thick with no padding and do not recline; there were about 25 screaming children on my flight making it an uncomfortable and expensive 3+ hour nersary flight. I will not be flying Frontier in the future."
Pros: "Friendly staff, large plane, cheap fare. I researched all the potential additional fees before my flight. Do your homework. It was a cheap, direct flight at a good time. I chose not to have a carry on, and I packed snacks for myself."
Cons: "A family of 4 with 2 small children sat behind my colleague and I on a 6:30am flight from ATL to LGA. There were 2 small children who disrupted my entire flight. Constant banging on the back of our chairs, slapping the trays up and down for 2 hours, slapping the plane windows, etc. After repeated efforts to ask the parents to have their children stop, the parents could care less about the disruptive behavior of their children. Complaints were made to the crew to no avail. The children were disrupting the entire 5 rows around them. These passengers should have paid for my and my colleagues flight, in addition to their flight, as they cause one of the worst experiences on a flight I've ever had. After this flight, I believe there should be a policy that if you have children on a plane, you should be required to pay more, allowing the people around you to pay less or opt out of having to be seated next to a passenger with a child."
Cons: "Flight was delayed 5 hours. Seats are uncomfortable. Hidden fees make flight as expensive or more expensive than other airlines."
Cons: "No food."
Cons: "Seats were extremely uncomfortable. Tiny tray tables."
Pros: "Your baggage policy is ridiculous and i might add a regressive fee inherently unfair. A single mother of 6 traveling to her mothers funeral will be hit harder by this than a business traveler. Many of us on the lower end of the income scale carry on to save what can be used on groceries pr heat. Yoir counter staff are also peremptory and rude. I will now factor these additional costs into your supposed fares you sjow online. Likely i will find other airlines are actually better deals. do you really think uoir cusyomers ste thos stupid? We know ur showing low fares and making it up w fees!"
Cons: "Delayed departure from 7AM to announced "possible" 12:30PM. Delay reportedly caused by "flight crew having timed-out" leaving our plane without a crew in Las Vegas. This very long delay made my trip unfeasible, forcing me to cancel my trip entirely, and my wife, having to shorten her stay in Florida by three days."
Cons: "seat fee; carry-on bag fee. When I buy tickets, I should have the right to know what my full cost will be, Sorry, I Am not an experienced flyer, but all the unknown add-on charges will make me loo a lot closer at ticket pricing on my next trip."
Pros: "I had an enjoyable experience with Frontier. Staff and Crew were amazing. The only minor gliche is the seats or maybe just my seat didnt recline. Other than that I enjoyed my flight to NY. Im sure ill enjoy the flight back to Atl as well...hopefully!"
Cons: "The service was very poor. From the airport Frontier employees to the the flight attendants. There is an additional fee and charge for everything. My flight was delayed for 2 1/2 hours and upon boarding we still sat in the aircraft for an additional 45 min -1 hour wait! NEVER AGAIN."
Cons: "Cash not accepted for on flight beverages"
Pros: "Boarding and arrival were right on time."
Cons: "No complementary drink or snack on the flight. Baggage fees were much higher than industry average."
Cons: "Don't be fooled! Their flights seem cheap, until you take the flight and they charge you for every little thing- checked bags ($25 each), carry on bag($$35!!), seat ($16, and no, there are NO FREE seats. They even charge you for a soda on the flight- no complimentary soda/juice). By the time it was all said and done, it would have been cheaper to take almost any other airline."
Cons: "Flight was cancelled due to mechanical reasons and no alternative was provided."
Pros: "It was really fast flight i loved it."
Pros: "The seats were clean."
Cons: "The ticket counter did not open until 1 hour before my flight was supposed to board. Although I knew my flight was delayed, the agent at the counter said nothing. Additionally they charge for everything, from your bag to water on the flight. The price is cheap, but not worth the hustle or inconvenience."
Pros: "I was not aware of paying for the seats. I bought the tickets on kayak.com, but I can't remember seeing anything about paying for seats and carry on. The staff was great and funny at times. I thing airlines need to put all charges up front that includes kayak.com"
Pros: "The crew was great shirt trip"
Cons: "It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it."
Cons: "I wasn’t sent an email or text letting me know the flight was delayed 3 HOURS!! I was traveling from Northern Michigan and would’ve changed my travel to Detroit had I known. I had to spend time waiting in the airport."
Pros: "The pilot was a hottie"
Pros: "Airplane was new and comfortable. The crew was friendly and helpful."
Cons: "Being charged for the ability to choose a seat and bring a carry on bag makes Spirit less of a discount airline."
Pros: "Flight departed on time. Price of tickets was nice."
Cons: "Waiting for baggage took some time..."
Pros: "A 2hour delay cause of air traffic"
Pros: "Direct flight into Myrtle Beach"
Cons: "Excessive baggage fees, Spirit is a joke, they should not tout themselves as a discount carrier and then charge for everything but air !!!"
Cons: "Not even a free cup of water???? I paid $457 for a one-way ticket and on top of that I paid another $47 for a stupid carry on (in which I could be a second bag on any other airline for that price!) and when I ask for a cup of water because I was thirsty I had to pay?? the chairs are small and dont recline. I definitely did not have a good experience with this airline."
Cons: "Paying for every single carry on suitcase"
Pros: "Excellent pilot and crew"
Cons: "Difficult and deceptive company."
Cons: "Secong time in one year with no compensation."
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Cons: "Luggage limit 40 lbs instead of 50 lbs like every other airline, so they can charge you $30 dollars more for your luggage when you get to the gate. The flight was oversold, they had people on standby. $5 for half a cup of soda or juice, they don't even give you your whole can. Plane was freezing, people were wearing their polar fleece. On top of that, they announce an advertisement for their credit card aboard, with a whole plane of captive listeners forced to hear. Awful customer service, no phone number to call, will never fly spirit again If I can ever help it!!!"
Cons: "I will never take the spirit airline any more!"
Pros: "Seats looked new"
Cons: "The flight was delayed over an hour & half due to 'no landing time in NY'. Totally unrelated to weather or the aircraft. Drinks are available for a fee - even water!"
Cons: "They claim to be the best because of the "no frills" fares, etc...having to pay for luggage and carry on is ridiculous! The seats are the most uncomfortable, no tvs, no space, no reclining seats -- jet blue costs the same and has amazing features, service and crew...I'm never flying Spirit again!!!"
Cons: "i had to pay my on board luggage, the chair doesn't reclinate, no food, no intertainment and the price was not that cheap to justify all of these down sides"
Pros: "prompt service on time departure"
Cons: "Not happy with Spirit charging for ANY service or even water on board"
Cons: "I DON'T WANT ANY FLIGHT CREDITS."
Pros: "Nothing would never fly spirit! Nickel & dime u to death could have flown first class on any other airline by time finished all additional supplement payments!"
Cons: "See above"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Pros: "Nothing at all. Worst experience ever in 34 years of travelling."
Cons: "First answer is selfexplanatory!"
Cons: "find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Cons: "Spirit seats are too tight. The airline is chintzy and I'll never fly them again"
Pros: "I could not believe how much extra money was spent on very basic necessities. Choosing any seat (not just an exit row or extra leg room), paying for $40 to check a bag, and then an addition $25 at the gate because my bag was over 40 pounds. (Every other airline's rule is 50 pounds.)"
Pros: "new. clean plane. the flight was 20 minutes landing... great service. Great price!"
Cons: "There was nothing to not like..."
Pros: "I like low fare and overall serveice"
Pros: "Crew was fantastic but limited comfort in the cabin unless purchase 'extra room' seat."
Cons: "One lavatory was out-of-order, no leg room unless pay extra and bags slow being brought to baggage-claim area."
Pros: "Loved that it was one way. Those are rare to find. But the slight Two hour delay put a kink in plans. Overall very good!"
Pros: "The flight was good. I really liked it so much."
Pros: "The flight attendants were nice. The price was great! The flight departed and arrived on time."
Cons: "My ears and head were killing my fiancé and I when we landed. I have never had that happen to that extreme before. I had a cold so that probably didn't help matters. I saw other people trying to get their ears to pop as well when we landed."
Cons: "Crowded, no leg room, plane is cramped, moved flight times ahead of schedule so half of the customers had to run to the terminal, showed up thirty minutes early at destination but had to sit and wait for 40 minutes"
Pros: "Crew were friendly"
Cons: "Waiting over hour for luggage to be unloaded, seats were uncomfortable, $50 for checking a bag a little crazy too"
Cons: "Spirit starts with a very appealing price and by the time your finished with them charging you for EVERYTHING, you may as well have taken a much better airline. It is like staying at the Motel 6 instead of the Hilton. You feel like cattle the entire time. You need to be there 2 hours before your national, not international, flight just to be sure you make it to the gate on time, because the lines for check in are so long. You have to pay for a sip of water if you want one. They have four stewards and stewardesses who stand around and literally do nothing on the plane. They don't even check to see if electronic devices are turned off, or seatbelts are buckled. I hated the whole experience"
Pros: "Efficient operation. Of course there was no entertainment and I did not purchase any food so I can not comment on the food."
Cons: "Having to wait 8.5 hours in LGA because the boarding doors were closed 15 minutes prior to departure and I arrived at the gate 10 minutes prior to scheduled departure because I was stuck in a traffic jam for over an hour because of an automobile accident."
Cons: "No one knows the details or reason of why the flight was cancelled. Moreover, most people have terrible attitude and are very unprofessional."
Pros: "On this flight the seats were better then the flight going to Fort Lauderdale."
Cons: "Flight 711 out of Myrtle Beach,SC was cancelled without any notification! Only emails I got were one saying my flight was on time and then another, 20min later, saying flight was delayed. My wife and I and about eight other people were there without any notifications of the cancellation and the spirit workers had no remorse and were rude! They did not care we were late for our honeymoon. Thank goodness we at least got our money back but I think there should be something else coming from them for the hassles we had to tolerate yesterday December 14, 2015 considering we had to pay double the price of our original tickets on a different airline."
Pros: "I got a brand new plane and there was more leg room and the crew was very nice besides one guy could even be that he was the boss of the crew. Even though the flight was delayed we landed the same time"
Cons: "That I had to pay five bucks!! For only two cans of coke and my back was hurting a bit after the flight and that there was a delay....."
Pros: "Every thing was as expected new plane friendly staff. Overall good experience except end price by the time you buy seat pay for luggage cup of coffee as expensive trip as other air lines."
Pros: "Hate this airline.. Everything is an add on long lines the ultimate in no frills no personal service truly low class"
Cons: "Delayed. And charged for everything"
Pros: "The flight was just good, not much space for passengers, but I have to say that during the flight I was carrying a big amount of money and I fall asleep and lost it without notice, a flight attendant found it and gave ibacknd to me, that was pretty remarcable for me."
Cons: "Sitting up straight is your only option if you are tall. And forget about trying to get something out of you bag that is at your feet. And if you don't mind knees in your back the entire flight you will be ok. And the person in front of you might be just as uncomfortable and will slam back into your knees just trying to get an ounce of comfort."
Airlines flying from Missouri to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights