Pros: "The crew was nice."
Cons: "It was the most mediocre flight I've taken in a long time. And I still had to pay $100 for an exit row instead of a regular seat. Really? $100 for no recline, no underseat storage, and nothing more than cliff bars and goldfish crackers? Delta.... You can do way better"
Pros: "Boarding was simple."
Cons: "Seat was trash."
Pros: "Comfort and safety"
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Being on time with everything."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "Seat power charger didn’t work"
Cons: "Really felt happy on time touch down nice journey with delta"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Cons: "Ac not working at last 30 minutes of flight."
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "Great customer service"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Pros: "Everything went smoothly and efficiently"
Cons: "Everthing went well no complaints"
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Cons: "Flight attendants were very rude! I also it would have been nice to be told the wifi wasn't working!"
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Cons: "Only served water for beverage service. Departing gate was changed, and I almost missed flight, as previous delta plane lands in separate terminal"
Pros: "Flight was fast and direct."
Cons: "Flight left 45 minutes late because the crew wasn't there."
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down."
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Pros: "The crew was polite and friendly."
Cons: "Not canceling the flight with no reason given."
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Good service and great customer service"
Cons: "App functionality"
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Cons: "On time is always better, otherwise it was a good flight."
Pros: "On time, kind crew"
Cons: "Bigger seats"
Pros: "Trip was wonderful."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Pros: "I liked boarding first and the additional leg room that I purchased"
Cons: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Pros: "The whole experience was stress free and comfortable."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "On time. No delays. Smooth landing"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Pros: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Cons: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "On time. Friendly."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Closer to home"
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "That the plane was on time .i was a passenger on Delta airlines when their system shut down so transferred to American"
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Cons: "That my earlier flight was cancelled."
Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
Pros: "The direct flight:"
Cons: "The hour and a half delay."
Had to cancel flight as it was delayed by 12 hours
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Cons: "Great crew and smooth ride"
Cons: "Great price. Wonderful flight. Seats are so close knees touched the whole flight."
Pros: "Comfortable leg room"
Cons: "Delayed as usual"
Cons: "The boarding process. And how the flight attendants speak to the customers; I found a bit abrasive and insensitive for no real reason."
Cons: "The padding on these seats."
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Pros: "Cheap and direct no frills"
Cons: "Free cokes, water, and peanuts would be great."
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Cons: "They would not refund the charge for a carry on I made in error. I did not have a carry on. Would not give me info as to where I could take my complaint so I guess I took it here. The guy at the desk was HORRIBLE"
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Cons: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Cons: "I dislike their pricing structure."
Pros: "The check in was fast and painless."
Cons: "The seats were a bit cramped but I suppose most are these days"
Pros: "The price!"
Cons: "Flights in both directions were late."
Cons: "Flight was delayed 6 hours."
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Pros: "People in my row."
Cons: "7.5HR DELAY. LOST A DAY. ARRIVING AT 3AM VS 6:30PM TECH ISSUES NOT ALLOWING CHECKIN ONLINE POORLY TRAINED STAFF AND SUPERIORS AT CHECKIN ONE HR ON TARMAC AS PER HEADCOUNT ISSUE WHEREBY, TWICE ASKED ON PLANE WHO I WAS. EMBARASSING. RUINED MY VACA WITH MY HUSBAND SANS KIDS:-(((((("
Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "I fly this airline airline quite a bit because I have family in the mountains of North Carolina. I have never had a problem with them, I fly out of Fort Lauderdale to Asheville, it's a quick one and a half hour flight. The flight crew is always professional and courteous."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "Nonstop on time and as expected"
Pros: "Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Good for Domestic travels"
Pros: "Fast flight. Good climate control"
Cons: "Flight attendants could smile or be a little more friendly. Overall good though. Could add wifi to flights."
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Cons: "My return flight was rescheduled for a day later."
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "Evertything was on schedule ."
Pros: "Didn't have any problems. Flight was on time departing and returning and non-stop."
Cons: "When I booked my flight, the website didn't give me an option of whether I had a carry-on or checked bag."
Pros: "Replace 1 star ratings with na since offered."
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "They really help out families with young children."
Cons: "Internet wasn't working."
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "Thanks for the free cocktail"
Cons: "Flight was canceled"
Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"
Pros: "The crew was very nice."
Cons: "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
Pros: "Good crew"
Pros: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Cons: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Pros: "It was smooth and enjoyable."
Pros: "crew helped me get on flight from standby list and were especially helpful at gate"
Cons: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "We arrived there early"
Cons: "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
Pros: "Traveling fast"
Cons: "To pricey"
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Cons: "Everything was good"
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Pros: "Online movies and TV"
Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."
Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Both flights were delayed."
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "Second flight was a million times better"
Pros: "Got us here early, smooth ride"
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "People carry to many carry-on's and many times to large but the policy is not enforced."
Pros: "Kind men beside me"
Cons: "I will never accept the last row of seating EVER!!! I have a bruised knee and double sprained ankles and could not lean back. It was the most awful flight of my like. I could barely get out of the row. I sat in 39A. Horrible I tell you."
Pros: "Mostly nothing"
Cons: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Cons: "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Cons: "Staff could be friendlier"
Cons: "Flight was more than an hour delayed"
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Cons: "SERIOUSLY, no WiFi purchase option??!"
Pros: "The flight attendants were pretty nice and attentive. The captain was good at keeping the passengers updated."
Cons: "The 2 hour delay was not fun while we sat waiting on the airplane. I realize this is not the crew’s fault."
Pros: "The crew was great. The flight was smooth and comfortable. I paid $25 extra for extra legroom and closer to the front... and an aisle seat. It was totally worth it."
Cons: "The flight was delayed 2 plus hours."
Pros: "I didnt like anything"
Cons: "No complimentary drinks had to pay 70$ for one carry on bag rude customer service"
Pros: "Crew did fairly well under the circumstances. Clean aircraft."
Cons: "4 hour delay because frontier either doesn’t contract for or refuses to pay for deicing services in Phoenix. The pilot stated that Sky Harbor doesn’t have deicing services which I personally know to be false because southwest and delta both have deicing services and their is a deicing location at the airport. Instead we waited for the sun to thaw the airplane and further waited for a fuel truck afterwards. Only the first three rows have reclining seats that you pay extra for. I only recommend frontier for SHORT commutes, as the seats really are that uncomfortable with very little padding. NEVER AGAIN!"
Pros: "Went exactly as described"
Pros: "The staff was a well oiled machine! Very funny & accommodating. They were all very friendly & helpful to all of the passengers. Everything was clean & orderly."
Cons: "The flight from St. Louis to Orlando was delayed therefore the flight from Orlando to San Juan was also delayed and I was not given a chance to go home. My only option was to receive a $20 meal voucher and wait in the airport another 24 hours. The staff was rude and there was no communication between one flight crew to the next. Worst experience ever and I'll make sure to tell all my friends and relatives never to use your airline."
Pros: "The crew was wonderful"
Cons: "In one weekend had two flights that were very delayed. Plus the return Orlando flight the cabin pressure was not regulated very well."
Pros: "Started with the nickel and diming during check in. The app wouldn't take my card so I had get on the website. Apparently buying the ticket doesn't give you a seat, you have to pay extra for that. Taking more than a laptop bag or purse, that's extra. Right there, your low fare is shot to h#ll. Definitely check the hidden costs before booking. Then came a 5 hour delay of the flight, apparently the plane had mechanical issues at it's previous stop. Frontier provided $10 meal vouchers, which doesn't go far in an airport. Seats don't recline at all and you feel like you're in a cattle car. The seat back tray is about 6" and doesn't hold much. The combination of turbulence and a pilot yanking the plane around during landing brought out the air sick bags by several passengers around me. Then on the ground, he was racing around and taking turns like an Indy500 race car. I seriously thought he was going to do a handbrake turn into the parking spot. Frontier provided vouchers worth $100 per ticket for the flight, but only good for another Frontier flight. I don't think so..."
Cons: "Several hidden costs. Uncomfortable seats Rough landing"
Pros: "Overall good flight."
Cons: "I’m tall so comfort is not an option unless I want to pay for it. No food unless I want to pay for it. No entertainment unless I want to bring it."
Pros: "The staff was wonderful. Great people with great personality."
Cons: "Everything from getting on the plane was not only difficult, but uncomfortable, and with a lack of detail towards the customer. From the small tables at knee level, to the chair angle, this entire experience was either wrought with an inability to sit easily and definitely was painful every time I needed to move."
Pros: "Friendly staff."
Cons: "Unaware of check luggage cut off"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Cons: "That we have to pay for soda.....all the other airlines have free soft drinks. And I don't like paying for a carry on bag."
Pros: "On time, boarding was efficient. crews were good."
Cons: "No free stuff, not even water or magazine!"
Pros: "That the staff was really friendly."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Cons: "Carry on fee is a rip off and fairly well hidden added expense. Other carriers, like Spirit, that charge fees are very up front about it and are generally much cheaper flights to begin with. Crew was nice. But plane was over booked and jam packed."
Cons: "late with inaccurate status on website and broken kiosks"
Cons: "I will never again fly frontier. Terrible customer service. They know it and they don't care. Their philosophy is well we are so cheap it doesn't matter what we do to customers they will still fly with us. Well not me. Frontier you have lost my business forever"
Pros: "Short flight"
Cons: "Hidden fees, had to pay $45 to check my bag which equals $90 round-trip, don't even get a complementary beverage or snack . My plane ticket was $200 round-trip but I had to pay $90 just to carry my bags on… That is absolutely ridiculous. I'm never flying front tier airlines again !!"
Pros: "good communication about short delay"
Cons: "seats are really uncomfortable!"
Pros: "Quick, reasonably comfortable flight, however....."
Cons: "This was the 12:30am red-eye from Las Vegas to St. Louis. Flight was delayed until 2:20am. Fine, flights get delayed all the time. It is worse when everything in the airport to kill time is shut down, but I digress. Then the plane comes in around 2am, everyone on the flight gets off, then the announcement comes that they don't have a crew for our flight now, and we will have to wait until 9am for the next flight. Whoopsies! This is no longer a delay -- this is a major F-up by Frontier that affected dozens of already very weary customers (the staff admitted to it being a flub). Once boarded, people complained, as you'd expect, and one stewardess responded "Well, you can pay $400 with somebody else, or pay under $100 here." THAT was your response?? She was stating a fact, I realize this, but that was the wrong answer at the wrong time, lady. I know you get what you pay for, but my expectations don't go completely out the window. And don't be proud to be a F-up airline that merely exists on its price point. It's one thing to be one, it's another thing to wave a flag about it. And the cherry on top is what Frontier did to make it right. Another steward on the plane explained how rare this phenomenon is that we just experienced. Well if it really is rare, and inconveniences their customers to this degree, you would expect them to take strong measures to make it right, no? Any restaurant would, a car rental would, etc, if it was such a rare mistake. What did Frontier do? $7 breakfast voucher. Just punch us in the face next time. There are people that have powered through your barely-existent customer service, and those "gotcha" fees that first-time customers run into (at least Frontier hopes they do), and still liked your airline. Then you go and do something to drive even us loyals away. All you had to do was do what airlines run by thoughtful human beings do and issue flight vouchers during this rare mistake, and it would have been a microscopic write-off. Instead -- face punch, and "justification" behind it of all things. Unreal Frontier, even for you."
Pros: "The price!"
Cons: "Everything costs extra,"
Pros: "On time, enough room in seats and seat belts weren't too tight. My fight attendant gave me hot water with lemon upon request at no charge. (I had a cough. )"
Cons: "Lightening storm on the flight to St. Louis caused an hour delay awaiting our luggage. I brought my own food, knowing you have to pay extra for that."
Pros: "Kind, helpful, clean, friendly."
Cons: "I'm small and I still think there's just not quite enough room for each passenger spot. Sure, you can buy a seat with more room, but everyone can't. There's just not enough seats that give enough butt and leg room."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Cons: "Flight delayed an hour"
Pros: "I like and it went good with no problems."
Cons: "The baggage Claim which I didn't know each baggage claim have each groups of what the name that you flying out which no one told me about that so its new to me ."
Cons: "Bought my tickets for my parents. My moms brother found out he had terminal cancer and wasn't going to last but 2 weeks or so a day before they were scheduled to depart. When my parents were scheduled to leave my dad tried asking for Frontier airlines to give my mom a voucher for another flight so she could stay a few days longer until he passed. Frontier airlines refused and then tried charging my dad a cancellation fee of $96. The whole reason I paid for my parents trip is because they had no money and then Frontier airlines tried charging double price for cancellation fee. My mom then had to buy her ticket home for $190. We have always used Southwest Airlines in the past due to their no fees for luggage and very accommodating to cancellations. Upsetting that during extremely hard times in our life we have the stress of picking to stay with you sibling until the end or not missing your flight."
Pros: "The price."
Cons: "Multiple delays, uncomfortable seats."
Pros: "Cost of flight that's it!"
Cons: "Had to do add ons such as , seat, bags and even a soda , may have been same cost on another airline ."
Cons: "Bag fee, carry on fee, pick seat fee, were bad.enough, but 11.00 for 2 sodas and snacks,, then asking for a tip was too much. Will pay more for any other airline."
Cons: "This was a joke they charge $40 for check in and $45 for carrry on luggage, i have flown for years and never encountered anything like that. Now i have to pay the same thing going back, my ticket just raised $170. Never again will i fly Frontier."
Pros: "Pricing was excellent."
Cons: "Seats were not very comfortable."
Pros: "Free baggage for military"
Cons: "Loud announcing and not classy attempts to upsell us during the flight"
Pros: "The seats were comfortable...the air conditioning cool when loading and during flight."
Cons: "There was not a gracious word spoken about the inconvenience of the 2 hour delay. I have flown many other airlines and this was appalling. Not a thank you for flying with Frontier either. Probably will not choose this airline ever again."
Pros: "Worse than Southwest Airlines. Uncomfortable."
Cons: "Uncomfortable seats and crew didn't smile much."
Pros: "The rates were less expensive so I guess you get what you pay for, but at the gate bag check was 40 per bag, I was expecting more in the realm of 25. (Yes I know I should have checked online) then we get to the gate and the fight was over booked and delayed. When we tried to communicate with the staff about questions pertaining to connecting flights they seemed unable/ unwilling to help. Overall not worth the discounted rate."
Cons: "I really think the baggage fee is way over the top. And perhaps a little customer service training for your people"
Pros: "I like thevery timely boarding and my flight itself was good."
Cons: "Didn't like that I had to to put for coffee heck that I had to pay $40 for a carry-on. The tickets for that flight when I bought it was only a few dollars cheaper than delta. Of I wouldve known they charged for everything I would have went with another flight. Despite the extra fee it was ok"
Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."
Cons: "The flight was delayed and the airline charges for everything. They tried to charge me for my CARRYON bag which is hilarious, and I proceeded to say I would not pay that charge. The attendant let me board the plane anyway and I put my carryon in the overhead without an issue, which deeply concerns me. It seems as if Frontier arbitrarily tacks on that charge, tricking their customers like con artists who will fall for this absurdity. The air conditioning did not work well and they almost forgot to give us water. Maybe they even charged for the water. The attendants were rude. Dont fly Frontier unless you really really really need to save a dime or two."
Pros: "This was my first flight on Frontier Airlines and I had set my expectations very low because the airfare was so low. The plane was spacious, very clean on the inside, the seats were very comfortable, and the staff was very friendly."
Cons: "I have no negative comments."
Pros: "Like that fact of none stopped"
Cons: "I didn't like the fact that everything needed a credit card"
Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"