Pros: "Upgrade to premium was amazing. Crew was perfect"
Pros: "New & clean flight"
Cons: "Delay management"
Pros: "Plenty of space since flight was empty."
Cons: "I have flown Alaska many many times and this was by far the worst service I ever received. The flight attendants were so very inattentive. I actually had to take my garbage, plastic cups and recyclables to the back where the flight attendant was sitting down, reading a magazine as she was eating her yogurt. I asked her if I could dispose of the items and she reluctantly answered without taking her eyes of the celebrity gossip magazine ... really??? Omg!! I couldn’t believe it!!"
Cons: "Flight on time and not wait 30 min on the runway to get to a gate once landed"
Cons: "This was about as uncomfortable as a Spirit flight. The seats felt like fold out chairs and they didn’t even recline."
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Cons: "A little more room."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "very attentive crews."
Pros: "NOTHING ㅗ"
Cons: "GROUND SERVICE. The flight was delayed causing me to miss my connecting flight. The ground staff at BWI said they could do nothing about it. I spent an extra $1000."
Cons: "Really old plane. Not well cleaned. Bring sanitary wipes for seat and tray tables. But cabin crew is top notch."
Pros: "Ride was nice, friendly staff"
Cons: "Comfort can always be better"
Pros: "Flight was ok."
Cons: "They took away our seats and then gave us new ones but we were separated. My son is 2 and I was t able to sit with him and my wife."
Cons: "Start serving people early and the plane smell musky"
Cons: "We sat onboard for two hours not being told at first what the holdup was. We were then told there was an issue getting a motorized wheelchair stored in cargo. The only indication about the delay was this. If a customer is traveling with this need I would presume the airline knows in advance so why was it a problem and a surprise which delayed a plane full of people for two hours. People missed connections etc. Not good! And barely any updates"
Cons: "One of the flight attendants were rude."
Pros: "Crew was great. Easy on and off plane."
Cons: "Seats were a bit tight. No entertainment"
Cons: "Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed."
Pros: "I got home"
Cons: "sweltering temperatures when boarding; delayed departure"
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Nice comfy seats, leg room"
Cons: "Narrow aisles"
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Free movies, comfy seats"
Cons: "The WiFi doesn’t work. They didn’t give out any snacks just drinks."
Pros: "Friendly crew, clean plane"
Cons: "Go go Wi-Fi was terrible...spotty service for about 20 minutes, but ultimately the crew just shut off the Wi-Fi. Ran out of food 1 hour into the 5 hour flight. were they not expecting a full flight?"
Cons: "No soft drinks. Really."
Cons: "alaska was just running behind today. boarded 15 mjnutes late and touched down 40 mjnutes behind schedule. should have gone southwest"
Pros: "I would have to get the machine that the crew already tried to fix on a prior flight! My bad luck, for sure. And the2 people next to me talked the entire trip. So I thought I could just listen to music, but no. The flight attendant said that was gone together with the games. Not a good flight for me. I even moved to the bank of the plane, to read my book in peace, only to end up hearing 1 very loud FA talking!"
Cons: "Read above."
Pros: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Cons: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Cons: "Delayed waiting for pilot of the next flight, seat controls didn't work properly."
Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Cons: "We were bumped and downgraded because staff routed us to the wrong terminal. What a mess the Virgin takeover is at San Diego."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Cons: "Entertainment system 40H not operational. This is not the first time. Overall the plane seemed a little run-down and in need of maintenance. Crew had a “couldn’t care less” attitude about passengers, very unusual in TK flights."
Pros: "I was sitting next to a couple that were all over each other the whole flight. The flight crew provided them with alcohol throughout the flight, even though they were loud and disruptive."
Cons: "Shady business practices, to change a flight there is a 125.00 charge. Unethical and I will never fly with them again. Many other options, including driving or Amtrak. Most airlines suck, Alaska is another crappy, money-hungry airline."
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Pros: "Good seat in exit row."
Cons: "The delays @ SFO never fail to ruin a trip."
Pros: "Overall I would say I was pretty impressed with Alaska, their crew and their service. I would say that the part I most enjoyed about your flight services was the gogo inflight internet. On my iPhone 6 it worked perfectly and i happily enjoyed multiple free movies on my flight. My wife did experience some troubles connecting with her LG 6. Hopefully as you go along you will continue to work to get better support for all phone types."
Cons: "I think mostly it is because the world has become so allergy sensitive that these things must be avoided at all cost, but I'd say my least favorite part about the flight was the inflight "snack" service. I don't know where these biscotts came from, but I miss the old days of peanuts and pretzels. I will commend you that the drink cart came around 2 times during our flight. I think that is great. But the drink cart was definitely missing Dr. Pepper."
Pros: "The seats were comfortable"
Pros: "Service an the compassion of your Universal attendance"
Cons: "Seats are very uncomfortable glad it was a short fight"
Pros: "The people I sat with made for great company."
Cons: "Flight was changed, so my premium seat was canceled. Luggage was delayed significantly. No technology availability."
Pros: "Alright, just a normal flight"
Pros: "I was very pleased with the overall service. I needed a wheelchair and I was treated exceptionally well."
Cons: "Absolutely nothing"
Pros: "Staff was nice."
Cons: "We were awakened at 130am for breakfast!!!!!! Who eats in the middle of their sleep."
Cons: "Issue with first plane meant 20 passengers bumped to later flight. I volunteered and that flight was delayed upon arrival. :/"
Pros: "That they boarded the people in the back of the plane first."
Cons: "The slowness of the boarding process. It seemed to take forever. There was only one attendant manning the announcements and checking the boarding passes."
Pros: "Relaxing environment"
Cons: "Occasional wafts of restroom smell"
Pros: "Will try to avoid Alaskan airline at all cost"
Cons: "They forced me to take my luggage in San Francisco. My flight was to HK. I bought that as one ticket with transfers and they treat my Asian travel as a separate ticket even though it was suppose to be as one. Very disappointed. At the gate in SLC lady harassed me about my passport bag on my neck. Something wrong with their heads! How about harassing passengers if they have hats or coats?"
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Better food offerings"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Nothing horrible service"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Pros: "Nice new seats"
Cons: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "Transfer f from first flight leg"
Cons: "Food and the 757 lay out"
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Everything went smoothly - very happy"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "Crew were very friendly specially with my 6yrs old daughter"
Cons: "late leaving, arriving and taxing."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Flight was delayed by 2 hrs. Annoying!"
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Pros: "What an easy flight. Run very well!"
Cons: "The crew seemed a bit tired, but it’s the season"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "The temp"
Cons: "It was too hot."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Pros: "On time. Fast boarding. Comfortable seating."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Everyone was nice and it went smoothly!"
Pros: "entertaining system"
Cons: "food could be better, not bad though"
Pros: "Plane was clean"
Cons: "My belongings stolen"
Cons: "Delays, seats are cramped and uncomfortable"
Cons: "Never made it to Chicago, rerouted through Washington DC."
Pros: "On time departure. Early arrival. Lots of seat back movies."
Cons: "Need more new releases for movie selection."
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Pros: "Made it home."
Cons: "Was missed due to delayed flight"
Cons: "no inflight entertainment no outlets"
Cons: "I got better snacks in kindergarten"
Pros: "Entertainment on the newer AA planes is great. Meals are sparse but tasty (chicken wrap)"
Cons: "Middle seat always stinks - flight attendants on AA always seem like they hate their jobs"
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Pros: "I love your entertainment selection. also the comfort of seat and it's on time."
Pros: "The seats actually had individual screens, which was a very nice surprise. There’s a decent movie collection. alao the flight attendants were very nice and friendly."
Cons: "The tv show selection is quite poor. Also, like the previous flight, my husband and I weren’t seated together (not even in the same row) and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Pros: "I really enjoyed the entertainment available."
Cons: "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Cons: "No personal TV for entertainment"
Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
Cons: "No electrical outlets. No monitors"
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Quick boarding, near empty flight."
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Loved the entertainment features. Great movie selection!"
Pros: "extra leg room but I had to pay for it"
Cons: "This should only be used for important communications. And to not offer food on a 6 hour flight is horrible."
Pros: "Comfortable seats."
Cons: "Internet slow to access."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "See above"
Cons: "See above"
Pros: "No entertainment nothing"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Pros: "clean and newer airplane"
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Pros: "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."
Cons: "Sits were not comfortable."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "The actual flight was fine."
Cons: "The gate staff was so rude."
Cons: "babies crying"
Cons: "Food was expensive and not well put together."
Cons: "More water, drinks. The food was absolutely horrible."
Cons: "We should have had less in our carry on so we had more leg room. The staff was friendly and very helpful. There was plenty of movies, tv options, and games to pass the time when we weren't sleeping on the over night flight."
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Legroom, bin space, food"
Cons: "First class seat and it barely reclined at all"
Cons: "Cattle flight. Not enough space in economy for a person 6.3'."
Pros: "No entertainment. Not working No internet. Crewfelt like they were forced to be “nice”."
Pros: "On time, flight attends are superb"
Cons: "Cramped seats due to greedy corporation trying to appease the share holders"
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "Da food, seat"
Cons: "Da Music"
Pros: "Quick and easy flight- not much to say, which is always good news while flying."
Cons: "Small seats."
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Pros: "I enjoyed my interaction with the other passengers."
Cons: "Several delays compounded to make trip a lot longer and far less comfortable than it needed to be."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Pros: "That I didn't get dragged off the plane and I landed alive."
Cons: "Everything else."
Pros: "On time, quick boarding, smooth flight"
Cons: "No issues"
Pros: "New plane, friendly flight attendants, quick meal and drink service and we arrived a bit early. Nice job overall."
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Cons: "Now Sherry in any documentation I received did it say that my flight was operated by United airlines. I waited at ANA check in until within the 2 hour window and went around and asked someone at United who confirmed that they were partners with ANA."
Pros: "Ordered the Protein Box, it was ok.. crew members nice."
Cons: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Pros: "Good service"
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Pros: "Super friendly staff, everything was great."
Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Pros: "Not much."
Cons: "Originally, there was an announcement that we would be delayed by 45 minutes because of "air traffic" issues in San Francisco, where we were landing. In spite of this, the captain decided to have passengers board the plane, and try to push our way up the line, so to speak. Well, once we were on the tarmac, the flight crew were told that the plane could not take off, and that we needed to wait there for 45 minutes, without moving, in our seats, with nothing to do. Even though it would still not have been ideal to wait 45 minutes at the gate, at least we could have walked around and could have entertained ourselves."
Pros: "At gate, staff generously gave me priority boarding because I'm pregnant."
Cons: "We couldn't access the inflight entertainment because we didn't have the United App and you can't download it once the flight has started (flight was operated by United)."
Cons: "On my flight back during taking off, I was throwing a trash away into a little bag that is also designed for vomiting. When I pushed a trash into the bag, I felt that it was already wet. Somebody vomited into it at the previous flight and placed it back to the seat's packet. I am not telling that it was the cleaning crew's mistake because it looked like unused until I pushed my hand into it, but it was still a very unpleasant experience and could be also a health hazard."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Cons: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Pros: "Crew was attentive."
Cons: "From Gregory at the check in being rude and anything but welcoming, to seats in first class needing replaced, this was anything BUT a first class trip. This was my second time giving United a chance as I normally fly Delta. I don't think I'll make that mistake again. I understand a late night flight doesn't have a meal service, but snacks of chips and bananas is not my idea of how you should serve Firat Class passengers. I would have a hard time recommending anyone choose United as their airline. Time for an upgrade of not just the seats, but overall customer service."
Pros: "arrived on time, newer aircraft"
Pros: "Great flight for the price"
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Cons: "Customer service at united was rude on all ends phone and counter. Plane was delayed five different times and delayed for both flights. still at airport actually waiting on plane to take off when it was suppose to at 834 pm now it's 1142 pm so three hours later. I don't know who is running united airlines but it's a joke and should be shut down. There is so many people upset right now, horrible airlines."
Cons: "Flight was cancelled"
Cons: "Very uncomfortable seats"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Cons: "Old plane - no build in screen/entertainment system! Only access would have been thru WiFi, but servers were down pretty much all the time. Most movies would have required a specific app, which was also not accessible."
Pros: "The crew was very attentive to each guest."
Cons: "Well I paid more for a lesser quality plane ride... didn’t like that very much."
Pros: "On time. Professional. Clean."
Cons: "Nothing. As expected"
Pros: "The Crew"
Cons: "It was a passenger on the plane acting real suspicious. I didn’t like that. Also the seats was uncomfortable."
Pros: "Went exactly as described"
Pros: "The staff was a well oiled machine! Very funny & accommodating. They were all very friendly & helpful to all of the passengers. Everything was clean & orderly."
Pros: "THe passengers were well behave during and polite"
Cons: "The 2 hour flight delay"
Cons: "The crew was rude to the passengers. They charge form 9$ to 40$ for seat selection. Charge for a Carry on bag (anything that doesn't fit under your seat). The flights had maintenance issue, hence delayed. I will absolutely avoid traveling with frontier in the future."
Pros: "Overall good flight."
Cons: "I’m tall so comfort is not an option unless I want to pay for it. No food unless I want to pay for it. No entertainment unless I want to bring it."
Pros: "The staff was wonderful. Great people with great personality."
Cons: "Everything from getting on the plane was not only difficult, but uncomfortable, and with a lack of detail towards the customer. From the small tables at knee level, to the chair angle, this entire experience was either wrought with an inability to sit easily and definitely was painful every time I needed to move."
Cons: "Connecting flight was delayed by one hour!!!!!"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Cons: "if flight was delayed should at least provide complementary soft drinks..."
Cons: "That we have to pay for soda.....all the other airlines have free soft drinks. And I don't like paying for a carry on bag."
Pros: "That the staff was really friendly."
Cons: "There was a malfunction online and I was overcharged for my flight. There were also delays going to and from my destination."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "The crew was friendly and helpful."
Cons: "There were extra fees for carry on and checked bags, which was not revealed until we printed our boarding passes. In addition, we had to pay to reserve seats. On top of that, I have never sat in such uncomfortable seats. They charged $2.99 for a can of soda on the flight. Finally, they lost our bag, after our flight took an hour longer than it was supposed to."
Cons: "The flight was first cancelled, then I had to wait two days for the next available flight out. Also was charged for my carry on bag. This airline does not offer any complimentary drinks. I will not book this company again, you think your saving a little and end up spending More at the end."
Pros: "Nice crew. Plane clean."
Cons: "On this long flight from Atlanta to San Francisco, a reclining seat would have been nice."
Pros: "good communication about short delay"
Cons: "seats are really uncomfortable!"
Pros: "The initial price I paid. Which was very reasonable for a non-stop flight."
Cons: "Paying for a checked bag. Paying for a seat so I could be assured a decent seat. My decent price soon became what I would pay on any major airline. So why would I fly Frontier?"
Cons: "Worst flight of my entire life."
Cons: "Flight was significantly delayed. Advertised as low cost, which it was, but that is because they make you pay for everything except water. Seats do not recline either...bad for red-eye."
Cons: "The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again."
Cons: "Operational failure by Frontier made the flight late and chaotic."
Cons: "It's very late to get a hotel and they didn't arrange anything for us. We get a credit for future flights and hotel reimbursement. But I'd rather not fly Frontier again!"
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Cons: "My bag is still missing i don't have critical medication and I can't even get customer service to answer my calls"
Cons: "Flight attendant from Denver to San Francisco had a bad attitude and was passive aggressive with guests. Perhaps it was a long day for her but at the end of the day you have a job to do and don't take it out on paying customers."
Pros: "Did have good leg room in exit row."
Cons: "Thought we got such a good deal on flight, but had to pay extra for carry-on and even to choose a seat. The seats did not recline, but maybe that was because we were in exit row. Boarded an hour late to clean up from last fight because of (per their announcement) vomit."
Cons: "Frontier charges for seat assignments and even carry-on bags. It's the #1 airline for indignities and nickel and diming its passengers."
Pros: "The crew and neatness"
Pros: "I do not normally complain, but my two flights this weekend were more than an hour late each, coupled with horrible cramped seating, unfriendly flight crew, tons of extra charges, and a dirty plane. I will be trying to avoid frontier flights on the future."
Cons: "See above."
Cons: "Flight had uncomfortable Seats was delayed 1.5 hours and the baggage took more than 30 mins to come out"
Cons: "We were stuck on the runway for over an hour after we landed and getting our luggage was a DISASTER. They changed the location of our baggage claim carousel with minimal notice, only to change it back to the original carousel with NO NOTICE. It took over an hour again for our luggage to come out and it trickled in so slowly, that I ended up getting my bag a full two and a half hours after we landed. Awful experience."
Cons: "I was seated between an overweight man and a very tall man, both of whom felt as though their sizes allowed them to infringe upon my space. There were plenty of open seats on the flight and yet no effort was made to alleviate this clear problem."
Pros: "The time of the flights, and the quick security at the terminal."
Cons: "Hidden fees for everything. You book your flight for one price. (mine was about 100$ less than other airlines at time of booking) -Then they have you pick your seat (charge) -Then if you want to check a bag (charge) -Then if you want to BRING A CARRY ON (CHARGE) It ended up being way MORE than the other flights I could have just booked on other airlines. (I booked at $220.00 and by the end of my trip spent $373.00 with Frontier) Also, the returning flight was delayed 45 minutes but I received no notifications."
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude. Inaccurate information about flight times provided before and during the flight. The hidden fees were ridiculous, such as $1.99 for seltzer water. Note that you cannot pay in cash for anything. Not so unusual, but a pain for since my debit card was lost. Because flight times were inaccurate, I had no time to buy food during my layover and wasn't able to purchase food on the flight. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Pros: "Your flight's delay was unchanged; I likes its consistency."
Cons: "I did not like paying $5 more for my checked bag. Although I did log in to see if I could check in more than 24 hours before the flight nothing suggested that I should pay for my bag though I could not do seat assignment at that time. I did not like that I paid $5 for set assignments inferior to what my friends got by taking their chances. Although I understand your motives, not showing what the free alternative is seems a bit smarmy. The one hour delay on the tarmac before we could get to a departure gate was not directly your fault, but it was annoying."
Pros: "Crew were friendly"
Cons: "Airport gave wrong information, display showed gate A30 instead of the correct A11, mistake cannot just be attributed to airport but also to the airline for miscommunicating with the airport. Chairs were uncomfortable. But it was a cheap flight so understandable."
Cons: "Boarding was bad, after a delay it seem as if we were rushed onto the plane to make up time."
Cons: "These flights are horrible- hard cramped seats, no services, not even a cup of coffee unless you pay extra. $40 to bring a carry on bag on the plane. Cost more than any other flight in the long run."
Pros: "Flight left and arrived on time."
Cons: "Seats didn't recline and website is misleading when it comes to purchasing seats. I was very uncomfortable."
Cons: "I didn't like how we were notified last minute about our flight being delayed for THREE hours. There was no voucher offered as well. Completely terrible."
Cons: "I don't like paying for my seat or a cup of coffee. Hate paying for my bags, yes, even the carry on. Just give us honest fares and make it a nice trip - you're going there anyway, right?"
Pros: "The Flight was on time and the staff was nice"
Cons: "I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay."
Pros: "When we got to the airport the kiosk was not working, and no one was at the counter. Checked in online, they charged us $45 per carry on (didn't read the small print, because it's so small, and no other airline I've been on charges for carry ons). To check a bag was cheaper, $35 but no one was at the counter. Also, they charged us $20 per seat when we checked in, did not give us the option of a no-charge seat online. (even though we did have tickets) So, I paid an additional $130 for the 2 tickets total. Shabby airline."
Cons: "Having to pay for a carry on. Having to pay for water on the plane!! That's insane! The fact that it's 2016 and there's no entertainment or free wifi. Ridiculous. I fly frontier out of desperation but never as a choice."
Cons: "the time , the plan is not on time and the customers service they are not patients ."