Daily cleaning, installation of cabin HEPA filters on flights from Montana to Atlanta
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Scores according to KAYAK customer reviews
Pros: "Flight crew were fun."
Cons: "Let us know we were going to be arriving late for our connections. They should ask flyers if they are on time for their connections so they could disembark the plane first."
Pros: "Very comfortable for such a long trip"
Cons: "If the complimentary snack was something other than a sweet item. Both flights had a Biscotti type cookie. A salty crunch item like ChexMix or Pretzels would have been great. I lost my wallet so I was unable to purchase"
Cons: "Lost my bags"
Cons: "There was no meal on both flights. From Kona to Seattle and Seattle to Atlanta"
Cons: "The seats in coach are tiny. This is not conducive for a long flight. Not only that, but I was seated next to a obese person and she took up some of my seat too. Unbelievable!"
Cons: "I came to airport 36 min ahead of flight departure but I could not check in because they closed self-serive machine and there was no person at the dest to assist! I called Alaska customer service and they could not offer any help but ask me to pay 360 dollars more to take another flight. This is the worst experience I have ever, Alaska airline really should improve their service. In the future I will try my best to avoid Alaska airline. Rude people who don't really understand customers."
Cons: "Second leg was a bit Spartan, but will consider Alaskan air before other major carriers going to same place."
Cons: "The temperature was about 84 degrees in row 8 and despite my complaint, and a adjustment, it was still about 80 for the entire flight. The flight attendant said that it’s always warm in that part of the cabin, but in all my years of flying (pretty frequently for the past 8yrs), I’ve never had this issue. If anything, it’s usually on the cooler side. Regardless of the reason, I was in a premium seat (paid extra $99) and to be so uncomfortable for this 5hr the red eye flight was super disappointing."
Pros: "On time"
Pros: "The seats were more spacious than on many planes. The overhead bins were larger than on many planes. There were power outlets at the seat. The flight attendant gave generous pours of wine."
Cons: "The boarding was chaos because the flight was oversold."
Pros: "Clean ,new and kind"
Cons: "Not a thing"
Pros: "My seat was great . The flight was smooth and on time both ways . The staff was friendly."
Pros: "Access to movies via the airline app."
Pros: "You need an N/A block for this survey. There was no food from Missoula to Seattle because it’s a short flight."
Cons: "Both of my flights were delayed more than 3 hrs, causing me to arrive home after midnight. On my departing flight my air vent didn't work and on my return flight my light didn't work. very dissatisfied with my flights."
Pros: "Alaska Airline is great to travel with because of the kind a courteous crew."
Pros: "Six days later and the bag has not been found. The process for reimbursement had been intentionally designed to waste my time."
Cons: "Bag recovery bureaucracy."
Pros: "Very friendly! One of the flight attendants remembered my name upon leaving the flight from the start of the flight when I rented a tablet for my son. Great touch! The entire staff was great."
Pros: "Staff and crew were very friendly and accommodating"
Cons: "Flight was delayed"
Pros: "Short & sweet"
Pros: "We boarded early, landed early, I got the whole row to myself what more could a girl ask for?! The flight crew was very kind and helpful, I was very comfortable and felt safe."
Cons: "Watching my beautiful state of Montana burn from the air."
Pros: "Pleasant crew,comfortable seats"
Cons: "Have to bring your own entertainment viewing system or rent one"
Pros: "When confused about what to do next and get a bag checked someone came over from another check point to assist. We really appreciated it very much."
Pros: "Got a free carryon."
Pros: "Literally nothing."
Cons: "Flight was delayed to the point I had to stay in Montana an extra night. One of the worst expiriences flying I've ever had. I may never book with Alaska again"
Pros: "I always fly with Alaska because they always have a great crew, very friendly and if you have an issue they are very helpful in solving it."
Cons: "I didn't like that some older airplanes dont have the upgrades yet. I can actually tell the difference in seat size in the older model planes and the new ones. the new ones are a lot bigger seats. while the older planes the seats make me feel so big and not comfy at all"
Pros: "quick, on time, friendly"
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Flight was delayed more than two hours out of Missoula. Reason wasn't made clear by the crew. Updates from Alaska were good, but the extensive delay was a disappointment."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Pros: "Ground crew and on plane crew were awesome"
Pros: "People were friendly doing their jobs."
Pros: "Wonderful staff, roomy seats for a 6'4" guy. Other airlines cramp my style (legs, knees)"
Pros: "Loading was fast."
Cons: "Seats seemed a little cramped, but it was a smaller plane."
Cons: "There was not food service nor any entertainment on the flight this the one star setting. You really need an n/a rating in your scale. The lack there of makes your survey inaccurate."
Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."
Pros: "I got almost a full Alaskan Amber to myself because no one else had any"
Cons: "We were delayed an hour and 40 minutes due to weather in Seattle which was not the airlines fault but I was sick and crabby"
Pros: "Comfortable not full flights, easy to board they way they do by rows!! i dont know why more people dont do that!"
Cons: "Food options for free was weak for long flight, 1 bag of pretzels and only subpar tv shows for free. Had to buy movie on own device. Just used to seat back machines with interactive games and flight tracker. So missed that at least free classic movies."
Pros: "I liked that I got to use my status on American for this flight."
Cons: "The seat cushion for neck support was not adjustable - the American Airline flights have this functionality to support your neck while you sleep."
Pros: "very relaxing flight"
Pros: "Had enough leg room."
Pros: "The flight was on time; it was comfortable as possible, and the crew was courteous."
Pros: "Not a frequent flyer, but noticed the new interior of the plane. Nice lighting, new seat design which gave relatively good comfortable support for a plane seat."
Cons: "Old, rickety plane."
Cons: "Similar remarks about food."
Pros: "Comfortable and safe flight."
Cons: "Our depart time was 1pm and our actual departure didn’t happen until 11pm. On and off the plane multiple times for mechanical failures for 10 hours. Delta had no plan and there were no hotel rooms. They diverted a NY flight through Atlanta waiving the covid restrictions to get us all on the plane. They Put us in a hotel In Atlanta, which was nice and convenient, but it was 2am when we went to sleep and backup at 6am to catch our flight. Not the way we wanted to end our amazing Key West vacation."
Pros: "Crew was great!"
Pros: "Comfortable seats Friendly staff Soft landing"
Pros: "That i was able to watch movies and headphones and ratEr and snacks was provided"
Cons: "Nothing really!"
Pros: "Entertainment options excellent. Very happy to have my own row seat (exit row)."
Cons: "Snack options (goldfish, biscotti cookie) getting tired."
Pros: "Awesome crew and great flight"
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "The seat súper confortable"
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Pros: "Nice clean plane and every other seat being open is very reassuring."
Cons: "Again all was perfect"
Cons: "Cabin too cold and poor snacks so 1980’s."
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Pros: "On Times"
Cons: "Less people on board"
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "Comfort and safety"
Pros: "The way they load the aircraft from the rear for covid safety precautions."
Cons: "The availability to switch my ticket to an earlier flight to avoid a 5 hour layover."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Pros: "Efficient and sanitary"
Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."
Pros: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "The space we currently have."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "The crew was very attentive"
Cons: "The social distancing was not followed and the seats were not very big so I had a person sitting darn near on top of me. Fortunately the guy next to me asked to move but until that point the crew did not really care."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "The crew was amazing"
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Pros: "On time flight courteous service"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "Nice flight nice crew just about as good as you would want"
Cons: "The bulkhead sears had no electrical outlet"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
"While I can understand that the airline industry is a tough business, I did have a horrible experience with American Airlines. This will probably be my last time booking travel with this airline. To start, my first return flight on Sunday July 25th at 5:00 pm, AA 2779, had been delayed for more than six hours and the gate agents canceled our flight at the last minute. This problem occurred due to short staffing and the airline was unable to find a replacement co-pilot. As a result, I had to stay an extra night in Chicago and spend 120 dollars on a Lyft ride-share from the airport. However, I did manage to secure another flight during the following day, AA 4962, and I was happy to finally arrive home. Please take all of this into consideration and I would demand some compensation for the inconvenience."
Pros: "Boarding in Bozeman was good."
Cons: "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
Pros: "The crew did their job."
Cons: "At least monitors to watch a movie since there is no food in first class..."
Pros: "The crew was nice, the seating was poor rather you paid to pick or not. When boarding you are told to social distance but you got folk sitting bunched up together with someone sitting next to you the whole flight. Delta doesn’t have people sitting in the middle seats. Poor flight when it comes to safety or health over money. SAD!"
Pros: "The fact that no one sat next to me believe me it was not a my choice there was just not a body to put in the seat"
Cons: "The staff was not friendly or say hello or goodbye"
Pros: "Same as previous flight"
Cons: "Same as previous flight."
Pros: "Wonderful flight attendants and ground staff"
Pros: "On time departure and early arrival. Crew was great."
Pros: "Great crew"
Pros: "The crew did an excellent job. The pilot was able to make up time after 1 hour delay at the airport."
Cons: "More comfortable seating."
Cons: "Flight was delayed about 10 minutes. :("
Pros: "They pulled out of the gate to have an “on time” departure only to make us sit on the runway for an hour. The flight attendants were incredibly rude to people asking questions."
Cons: "Offered us drinks... let us know what was going on .. answered questions. Basically, anything."
Cons: "Crew serving food passed me by by, seemed rushed and missed my row."
Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"
Pros: "the wi fi"
Cons: "They give me the same seat that other passager has"
Pros: "I enjoyed everything!"
Cons: "No complaints!"
Pros: "loved the free movies on board, also on time departure and before time arrival makes me feel the best."
Pros: "I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight."
Cons: "The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "Fast and much more efficient than the previous leg of our trip"
Pros: "We left on time and the crew was very polite and helpful."
Cons: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Cons: "No entertainment and Wi-Fi was poor"
Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."
Cons: "Just little delay."
Pros: "The staff was nice and the pilot tried his best to keep us informed."
Cons: "Flight was delayed by 50 minutes. Then once on the plane we were stuck sitting on the plane for hours. Didn’t end up landing in ATL until 1:45am. And then had to wait another 15-20min for them to open the door and bring the ramp to get off the plane. Horrible and exhausting experience!"
Pros: "On time"
Cons: "Rude flight attendant"
Cons: "Dated plane. Business class seats did not have power outlets to charge mobile phone."
Pros: "free movies"
Cons: "flight attendant was rude"
Pros: "Great at all."
Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Pros: "Smooth flight"
Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Pros: "The lax to atl flight was on a much better plane with all the modern features to make the 5hr flight comfortable."
Cons: "The atl to lax was an old plane and wasn't comfortable for a 5hr flight"
Pros: "Great service by agents at gate and crew. Nice, new aircraft. Entertainment system was also very good."
Cons: "Had plenty of leg room in Exit Row, but seats were very narrow."
Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."
Cons: "Flight was cancelled"
Cons: "Nice, clean and comfortable aircraft. Plane was new and very updated."
Pros: "Entertainment and crew"
Cons: "This flight did not offer any firm of entertainment. Very old plane ."
Pros: "The entertainment was amazing"
Cons: "We were delayed multiple times and landed extremely late"
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "All flights were on time and arrived early."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "Upgraded inflight entertainment had more free movies tv and games. Seats had limited recline range and were thinner and harder. Food choices were good and aisle service was typical of today's coach. Enough room for overhead even in boarding group 2. USB adapters in each seat"
Cons: "Flight was delayed one hour ten minutes due to a late plane arrival."
Pros: "Went out of the way to help me make the flight. .....were both nice and helpful !!!"
Pros: "I like how very clean. flights attandant were all well dress and clear. They performed a wonderful safety demonstration."
Cons: "I did not like how plane was not on time; plane was late. American Airlines need to purchase a new plane."
Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Cons: "The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude."
Pros: "Airline crew did everything to keep us comfortable during the flight"
Cons: "Access to WiFi"
Pros: "Flight landed early"
Pros: "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
Pros: "Clean plans, smooth landing."
Cons: "United Economy basic was still expensive yet you don’t get a carry on bag"
Cons: "Didn't make flight due to problem with baggage claim"
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
Cons: "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
Pros: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Cons: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Pros: "The flight from Frankfurt to Chicago arrived late, had to collect bags and clear customs which delayed transfer, had to go from one end of the airport to the other on a train which operated very slow which delayed transfer, had to then clear TSA security checks which were very slow and again delayed transfer. Moving at the max speed we were capable of, we arrived at the opposite end of the airport too late to board and were left behind. United was not very sympathetic, although provided ticket for next morning flight. The entire experience was very disappointing following what was a decent tour of Italy."
Pros: "The flight landed ahead of schedule."
Cons: "I had to pay $75 extra because I redeemed miles for my trip and it was purchased around 20 days before the trip. Ridiculous, their customer service is the worst, and their fees are ridiculous too and the service is the worst. Their CEO and upper management need to be changed, and they need to become passenger focused like Southwest."
Pros: "Everything went good. Crew was professional, flight was on time"
Cons: "The plane had 11 people on it and I can see why they are losing customers bad business practices."
Pros: "All good. Like the exit row. Extra leg room"
Pros: "The flight attendants we very nice and helpful."
Cons: "Changed my boarding gate and I barely noticed in time to make my flight."
Pros: "The flight wasn't too packed."
Cons: "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
Pros: "The service was good and overall flight was also smooth"
Cons: "Flight delayed for 3 and half hours"
Pros: "Boarding was well-organized and fairly quick. But be ready to check your bag at the gate, even if it's the right size for a carry-on..."
Cons: "The plane's seats are very uncomfortable, security in Newark took a long time, and there isn't enough space on the plane for everyone to have a carry-on bag (or at least that's how the flight and gate crew treated many of us when they forced us to check our bags at the gate, despite there being plenty of room after everyone was boarded)."
Pros: "Seating, mobile boarding pass"
Cons: "Waiting for a gate to become available 50 minutes after landing."
Pros: "Boarding was fine, crew was fine, snacks ok, smooth flight"
Cons: "My flight email itenerary was about 45 late So when I got to the airport my flight had already left. Makes for a sucky experience having to buy a whole other ticket at full cost."
Cons: "Nothing special"
Cons: "Hard to sleep, turbulence"
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Cons: "The gate attendant did not give proper updates when delay was occurring. Kept disappearing when people were getting upset instead of answering our question. The lady at the ticketing counter had an attitude problem when I asked for alternative flight options or when the potential time this flight would be leaving. They kept telling us only 30 more minutes for 3 hours!"
Pros: "The United App provided me with constant updates. This eased my concerns. Would definitely fly with United again."
Pros: "Flight was on time and smooth."
Pros: "Do delays everything when smoothly"
Cons: "Took a little long for baggage to be released"
Pros: "Held flight from Chicago to Harrisburg so we could make connection. Arrived MDT only 30 minutes later than original schedule."
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Cons: "The tsa lines of course."
Cons: "Its a joke paying money to watch broadcast T.V."
Pros: "Easily the best flight of our entire trip. Airplanes was nicer so the others couldn't help that but the crew was outstanding on this flight. All of them were amazing! Kindness is what the world needs and all three were wonderful. The comfort was also the best on this plane. This was the first time flying with United."
Cons: "Problem was after the flight. My luggage was lost. This was the first trip with United so I'm not sure about the future. This was the first time my luggage has ever been misplaced."
Pros: "Boarding crew was very friendly."
Cons: "It took a long time for the luggage to be unloaded."
Pros: "I liked that I wasn't flying standby. The man in charge of scanning tickets and boarding was very nice also."
Cons: "The comfort was terrible, no technology or internet options unless you paid, seats were not comfortable. Thank goodness I was by the window. There were so many screaming kids. It should be an option to choose kid friendly planes."
Cons: "I was in a middle seat and the woman next to me required a seatbelt extension- which in my opinion means she should have purchased 2 seats. Why should I pay full price for 3/4 of a seat because the woman next to me is overweight?? Moral of the story: Seatbelt extensions = BUY AN EXTRA SEAT!"
Pros: "All was fine. Nice, friendly staff. Plane had more leg room than most. I did not use any entertainment so can't say."
Cons: "The mix of whatever cracker things you give out. They are virtually tasteless. Pretzels or peanuts or cookies would be much better."
Cons: "The flight was delayed 2 1/2 hours due to a mechanical problem. They found a different plane to switch with the original plane. They pushed back the estimated departure time about 10 times."
Pros: "The staff was very friendly and the flights were on time. We also didn't have to wait to take off which was very nice as well"
Cons: "I didn't like the snack that was provided. It was all good except for there was something in it that had an awful taste."
Pros: "I love the check in process!! You go to a kiosk and print your boarding pass and luggage tag and then just go and hand in your bag to an agent. Soooo easy. Then no ones in line forever. I was very impressed with the little extra amount of leg space that is not always on most planes. The flight wasn't very full and the crew was kind and generous with a couple of us wanting to switch our seats around. The tvs in the back of the headrest definitely kept me occupied watching New Girl. Overall, I was very comfortable and got to my destination without getting upset or angry once...which can't be said for all airlines."
Cons: "The security line for united in Newark was RIDICULOUS! It didn't take very long to get through...maybe 30-45 minutes (which I planned for) but the line snaked through two floors and wrapped through the check in area. It just looked incredibly daunting. But I realize that there isn't really much that can be done about that!"
Pros: "Professional and compassionate handling of medical emergency. Did not mind the flight diversion to Salt Lake City. Captain kept us fully informed as situation developed."
Cons: "It never happened!"
Airlines flying from Montana to Atlanta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Atlanta
Masks required on board, masks provided on flights from Montana to Atlanta
Social distancing seating
Middle seats unavailable to book on flights from Montana to Atlanta
Testing for antibodies, testing for symptoms for flights from Montana to Atlanta
Waiving of change fees. Search flexible flights from Montana to Atlanta