Daily cleaning, installation of cabin HEPA filters on flights from Montana to Bismarck
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Scores according to KAYAK customer reviews
Cons: "After a very long day .. we slept on that last flight ! ❤️"
Pros: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "Smelled like poop the entire flight. Actual poop in the lavatory."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Everything about Delta has been great. Especially the attitude of the staff"
Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Cons: "Broken plane. Why not take better care?"
Pros: "The crew was amazing. I've got the exit seat: very comfortable."
Cons: "Entertainment choice could improve, very few choices."
Pros: "Crew was very sweet"
Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Everything went smoothly. Even though we were delayed for 10 mins We still managed to make it to NYC on time. The crew was friendly. The entertainment was exceptional. Really I have no complaints. I am so happy that they were able to accommodate a seat change at no charge as well."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "No problems"
Cons: "Takes so long to board plane"
Pros: "The great job the crew preformed."
Cons: "older plane - seats were not comfortable."
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."
Pros: "And arrived early, too.☺"
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Cons: "Terrible customer service. Took two business days to respond."
Pros: "Quick boarding"
Cons: "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "Even though one couldn't hear an announcement Delta did have a staff person tell people where to line up for different zones. Flight was fine and on time."
Cons: "Couldn't clearly hear any announcements and once it was getting closer to boarding time as usual so many people just start gathering in a mass. (It would be so much easier to have signs label Zone 1 ,2, etc.)"
Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"
Pros: "Service, arrangement, duration, convenience , organized flight."
Cons: "I like everything about it. Thank you."
Pros: "I'm very satisfied."
Cons: "No comemt"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Cons: "Delayed by an hour!"
Pros: "Inflight entertainment"
Cons: "the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30."
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "Getting out of the plane"
Cons: "Wobbly, tight seating. Broken tv/entertainment system. No legroom. No warning before turbulence."
Cons: "That when ever I try Delta there is a dramatic event that is mishandled and causes my flight to be extremely delayed or canceled. Promised to never take delta. I booked KLM and didn't know delta would be involved. Horrible."
Pros: "Availability of First Class service was the only saving grace."
Cons: "Delays longer than the scheduled flight time. Entertainment options are limited in the time of such a short flight. Long distance between gates when you have been forced into a hurry by delays."
Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."
Pros: "Good job"
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Pros: "No delays all on time United gets A+ for service"
Cons: "Customer Service was poor Complete disregard for customer UA need to work with airport personnel to move luggage faster, especially for international travelers who have connecting flights. Ended up missing my connecting flight after waiting 1 hour for my luggage"
Pros: "To many delays"
Cons: "To many delays"
Pros: "On-time departure. Grouped boarding"
Cons: "Had to gate check bag, but I’ve flown this flight often enough to know that. Missed beverage service while dozing . Cart was just 2 rows past and never got a chance."
Cons: "No info about gate changes."
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "The United pilot we flew that day. did great job. we arrive safe to the distination despite of the climate condition. im happy for the service.so far im satified.."
Cons: "the delayed flight this time almost cause us to lost our next flight in chicago. thats what i dont like. wish this wont happen next time.."
Pros: "We had a tail wind and the flight was super fast!"
Cons: "The were a lot of screaming babies around."
Pros: "The flight was fast."
Cons: "The flight attendant was an angry person. Her attitude was appalling."
Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Cons: "2.5 hour delay, people were nice, but I missed my connection."
Cons: "Didn't really like the food plane that was offered, seating are so uncomfortable, had a child crying the whole way, wifi didn't work, there was a magazine in my sitting area with ink where I got ink on me, board was late"
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"
Pros: "Everything was on time!"
Pros: "Movie selection was good. crew were fast and helpful."
Cons: "Phone/tablet holder was not working with iPhone 5s size."
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "New planes have a bit more room and we arrived early"
Pros: "I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps."
Pros: "Left on time."
Pros: "The crew was very nice and attentive"
Cons: "My table area was not clean, you have to pay for checked baggage, and in order to watch the onboard directv, you have to pay...in order to use the wifi, you have to pay....with all the other airlines out there that offer these things complimentary...I wouldn't choose united again"
Cons: "The 2 hour delay"
Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"
Cons: "I would like to rate my flight HOME. United CANCELED my flight one hour prior to boarding. PISSED"
Pros: "The people on the flight with me"
Cons: "Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate"
Pros: "Arrived early!!!"
Cons: "No snacks!"
Cons: "I do not like those head rests.. I wish the were detachable."
Cons: "The customer service and lousy desk agent made my flight that much worse after flat out ignoring me."
Pros: "The crew was friendly and very efficient."
Cons: "There was a gate change and it wasn't announced over the PA. The variety of food accessible was not what I expected."
Pros: "Staff was great, friendly, and accommodating"
Cons: "Upgraded to first thinking i would be more comfortable and have a decent meal...wrong...seats were so blown out that my butt and back were in pain most of the flight. Caught food posioning from the rice pilaf. I dig that united offers inflight entertainment through your phone but its annoying that i have to hold up my phone i watch something but now I'm just nitpicking."
Cons: "The old old plane that I flew the 1st leg of my trip. Not having TV or movie screens."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Cons: "My flight was significantly delayed. They kept changing the departure time and we ended up getting in very late."
Pros: "The international flights were fine."
Pros: "a gd fl"
Cons: "the flight attendant act like jail commanders."
Pros: "Appreciative of friendly and professional crew"
Cons: "seat didn't recline"
Pros: "The crew kept you up dated, and they were caring."
Cons: "I loved it all"
Pros: "Getting off the airplane was what I liked most. And the coffee and waffle cookie. The attendants in the "you are too much trouble we don't want you cattle section" were shockingly friendly, hard-working and helpful."
Cons: "i can't really describe how much a surly, snarling boarding agent can effect your flying experience in a negative way. We scurried from one flight to the next, and were informed at our gate that this was THE FINAL CALL and that THIS FLIGHT IS FULL...YOUR CARRY-ON WILL NOT FIT! About 8 people got on after we squeezed ourselves into our torture positions. My 6'2" husband folded himself into his "seat" knees crushed up against the metal bars of the seat in front of him. The seat back of the chairs in front of us made me feel claustrophobic. Just awful. And then there are no monitors, screens or anything to take your mind off of your pain for 3 miserable hours."
Cons: "The 777-200 is geting old"
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "Good crew"
Cons: "When I found out I had to pay for my luggage that was it for me. Everything went downhill from there."
Pros: "Nice specious plane but seat backs were concave and offered no support"
Pros: "The employees were very helpful."
Cons: "Leg room was good in exit row seat but the seat itself was awful. Very uncomfortable. Having flown in exit row sests before was surprised at hiw bad it was."
Cons: "The plane was absolutely filthy.. crumbs on seats debris on floors. Dirty arm rest and seat backs"
Airlines flying from Montana to Bismarck have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Bismarck
Masks required on board, masks provided on flights from Montana to Bismarck
Social distancing seating
Middle seats unavailable to book on flights from Montana to Bismarck
Testing for antibodies, testing for symptoms for flights from Montana to Bismarck
Waiving of change fees. Search flexible flights from Montana to Bismarck