Daily cleaning, installation of cabin HEPA filters on flights from Montana to Columbia
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Scores according to KAYAK customer reviews
Cons: "After a very long day .. we slept on that last flight ! ❤️"
Pros: "The crew did a mediocre job of keeping us informed as to the delay of takeoff."
Cons: "There was some type of mechanical or electric issue that delayed our flight by 30 minutes or so, which is unwelcome for a flight that late at night."
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "The entertainment options are good as well as free messaging on wifi"
Cons: "The boarding was late, the take off was late (weather), then arriving in rdu was delayed because the bridge was broken. All around, I’ve had better experiences but I’ve had much worse on SW."
Cons: "Brighter, kinder and nicer faces."
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "Person next to me overflowed into my seat…"
Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "The plane was hot"
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "At least the flight wasn't cancelled?"
Cons: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."
Pros: "There was a lot of food for this international flight. The seats were fine, just an overbooked plane."
Cons: "No complaints."
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Pros: "All wonderful."
Pros: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Pros: "Crew were excellent"
Cons: "Flight delayed 45 minutes"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "Being on time."
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Pros: "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
Cons: "Check in."
Pros: "Liked that they were able to update our seats so we could sit together (spouse,baby,& I)."
Cons: "That the flight was delayed more than they informed us & it appeared that the gate crew did not know how to work the ticket machine & we waited to board with our daughter for 20 mins."
Pros: "Plenty of room, on time"
Pros: "Fast flight great service"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "The captain kept us very informed about what was going on"
Cons: "Only one engine was working"
Cons: "727 modern plane free movie free Wi-Fi"
Pros: "Same as previous"
Cons: "Same as previous"
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Cons: "Not knowing where our seat was until the very last was disconcerting. My wife and I did not get to sit together"
Pros: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Cons: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Cons: "Delayed 2.5 hours"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Cons: "Flights too close together, didn't allow time for transition go gate and a break before getting on another plane"
Pros: "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
Cons: "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Friendly crew, smooth flight and comfortable seats."
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Cons: "Over booked flight"
Cons: "Not gotten cancelled on August 18 and delayed for 24 hours with no compensation for hotel we had to get. Then would be nice to not get delayed 4 times on today’s flight arriving home at 2 in the morning on a day we HAVE to go to work because we already are in trouble for missing previous day."
Cons: "Honoring their flight schedules....I had two cancellations back to back trying to get to Montgomery, AL. I finally canceled my American flight and flew with Delta. Delta delivered flawlessly."
Pros: "everything was good"
Cons: "I’m not sure"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Cons: "Speaker volume was too high."
Pros: "Friendly crew, meals/snacks/beverage service all excellent, and great movie selection! Return flight slightly delayed but we got notifications in advance. Would highly recommend the DFW to Rome nonstop flight."
Cons: "The seats in economy are comfortable but way too close together, even for a small adult needing minimal leg room."
Cons: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Pros: "Delays. Standbys. Cancellations. No explanations provided."
Cons: "EXPLANATIONS!!! Don’t bump me from a flight and not explain why!"
Pros: "Honestly. Nothing."
Cons: "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Cons: "Delay was too long - thanks. The weather was cleared but still delay for no reason."
Cons: "The 2 hour delay."
Pros: "Boarding and seat selection. Time of departure worked well for us."
Cons: "The entertainment counsels were not performing correctly. Would not respond to commands property. Had to repeat functions."
Pros: "On time. Good crew."
Cons: "Flight was over sold and announcements about it at the gate had a threatening tone."
Pros: "ABSOLUTELY NOTHING TO LIKE ABOUT THIS FLIGHT."
Cons: "Flight was delayed, the baggage was not transferred on the connecting flight."
Cons: "2 hour delay. Then when beginning to taxi out, a person gets sick, and we head back to the gate. We wait another 20 minutes as the passenger decides whether to continue on (at that point it should not have been their decision). We then are told, the passenger has elected to take a later flight, and there will be a bit more delay as they find his/her baggage."
Pros: "The free movies were a generous provision. The American Airlines ad was cool. The screen to trace the flight geographically was neat, as were the details about height, temperature, time until landing, and so forth. The service people were nice."
Cons: "The space under the seats on the floor has gotten very small."
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Cons: "The cabin was extremely hot, taxi time and time sitting in the plane took way to long. Air flow was extremely limited"
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Cons: "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"
Pros: "Food and movies"
Cons: "temperature was too hot and stuffy."
Pros: "Leg room Kind stewards"
Cons: "No gluten free meal options"
Cons: "The worst experience I ever had in thirty years of flying. I missed my flight because even though I got to LAX two hours before the flight, I had to wait on the baggage check for two and a half hours. The attendants were texting and talking and not servicing the passengers. When I told American attendants and supervisors that I was going to miss my flight unless they got me through they were clueless and didn't care about me or any of the passengers. The entire American staff were the most disorganized and careless flight personnel I have ever seen. Them they put me on a standby flight, where I was number eight and five minutes later was number eighteen, so I missed that, too. My wife is one of the top Public Relations people in Los Angeles and we both have tweeted and posted on social media extensively about this horrendous experience. I require a full refund from American Airlines for my airfare, and if I don't receive it from you will take you to court. --Eric Red"
Pros: "Crew helpful and friendly. Prompt cabin service."
Cons: "Old plane. No power source. Arrive 30 min early Miami and sat on runway an hour. Gate arrive at changed. Nearly missed connection due to wait on baggage of over 40 minutes in customs."
Pros: "Not a full flight able to stretch out and crew friendly"
Cons: "The plane was dirty, crumbs and stains on seats. Unfortunately no individual entertainment screens with limited offerings overhead makes for a long transatlantic flight but would fly again for the price."
Cons: "As I boarded the plane, they were trying to get me to check my carry on item when my bag fit the dimensions. It clearly fit in the luggage sizer, but the representative was quick to want to take my bag."
Cons: "No individual video monitors. Poor choice of audio channels."
Cons: "No tv/movies."
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "Empty plane."
Cons: "Cold plane."
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "Don't like the habit of having the staff reserve the last 3 rows of the airplane for personal usage when there are no other spare seats on the plane. Then we were lied to by the attendants that they did this to balance the weight across the aircraft. The seats are incredibly uncomfortable to begin with and mine had a broken seat bag making things worse. All in all a miserable flight to Europe for my kids and me."
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Cons: "The ticket counters are a joke. I could not check in the afternoon before my flight or the morning of on my phone, or at the ticket counters in the airport. I don't mind waiting in line but out of the 2.5 hours I waited in line about 30% of that time there was no attendant at the ticket counter, 50% of that time there was only one attendant who spent her time helping first class, and only 20% of the 2.5 hours I waited in line was there still only 2 attendants helping check people in. Because of this, I missed my flight."
Pros: "Smooth check-in and TSA"
Cons: "Plane was extremely hot! AC was barley flowing"
Pros: "Seats were comfortable and the way the seats are designed works great if someone on front reclines. It does not construct your legs or space in front of you"
Cons: "A sandwich or something of the sort would have been good"
Pros: "No problems"
Cons: "More comfortable seats"
Cons: "Movie selection wasn't very good, and the touch screens aren't sensitive enough, so I could feel the person behind me poking the screen really hard to make selections."
Pros: "Updated us on cause of delay."
Cons: "Food was bare minimum for an international flight. Crew barely smiled and attitude was dry. Seats horrible for long flight."
Pros: "The crew were super! Extremely attentive and always gracious."
Pros: "The 737-900 was good and loading seemed pretty fast. The gate agent was very friendly and genuine."
Cons: "Weather delay, then an aircraft change due to that, and finally an additional 20 minute delay due to a late crewmember which was not fully explained. If the crew member had also been deleted by the weather I would not have felt so bad about the additional delay."
Pros: "The flight was quite clean an comfortable. The crew was very engaging and polite."
Cons: "There wwere no gluten free food selections"
Pros: "I LIKE THE SERVICE ON BORD OF THE PLANE"
Cons: "Didn’t have a requested wheel chair on arrival. Mother (93) had to be helped to walk up ramp..them asked for help"
Pros: "So kind"
Cons: "Wish everyone was like her"
Pros: "Crews were great, customer service was great! Rescheduled several times due to weather."
Cons: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."
Cons: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Pros: "I loved the flight, the service, and the whole experience."
Cons: "Nothing to dislike. That's the best part."
Pros: "Free food and drinks"
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "On time"
Pros: "The crew was good and the snack was surprisingly good."
Cons: "The seat was absolute misery. I spent the second half of the flight constantly fidgeting trying to find a comfortable position that didn't feel like it was ruining my back. I was unsuccessful. Entertainment options were shocking. Each seat had a screen, but there was no free VOD. The only free option was a stream of two episodes of a terrible discovery show padded with ads to fill 4 hours. I tried to pull my laptop out to watch anything else, but the seat was too small to open a 15" laptop."
Pros: "Rebooked me a nonstop flight to my destination!"
Cons: "Delays. O'Hare. United. Storms and air traffic control. Looking all across the board, it didn't look like anyone was leaving Chicago anytime soon."
Cons: "Flight was late Food on trip was barely average"
Cons: "Flight was delayed from 8:20 to 12:40"
Pros: "Staff & crew very friendly."
Cons: "Been on lots of planes super rough takeoff turbulence was awful landing was not good"
Pros: "The flight got me from point A to point B"
Cons: "The check in process was a zoo. Stood in line for 45 minutes to check in with United. Only 2 reps were working manual check ins. About 6 reps were accepting bags but mostly just chit chatting between themselves. They pointed anyone with a question to the very long manual check in line. It was very obvious they did not care. The plane was packed solid and it was uncomfortably warm on the flight."
Cons: "The flight was long and packet. The outlets didn't work, Wi-Fi didn't work. There was no entertainment system. I just had to try and fall asleep, or stare at the seat in front of me. They also changed everyone's seats last minute. The snack they have was terrible. And I'm not picky. It got me to my destination. That's about it."
Cons: "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"
Pros: "Warm and friendly flight crew"
Cons: "Flight delayed for over 3 hours"
Pros: "The flight attendant and pilot were very nice. Even though this was a smaller plane, there was more room."
Cons: "Though I did not expect a meal on such a short flight, any entertainment would have been appreciated."
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Flight landed but first waited 20 minutes for a gate. Then had a gate change. Then had to wait another 15 for a jet bridge driver. Another fail United."
Pros: "Boarding went smooth"
Cons: "No leg room, no wifi"
Cons: "Flight delays"
Cons: "Flight was delayed 3 hours. In 15 minute increments so we kept thinking we were leaving and then it kept getting delayed. Almost missed my brother's graduation from basic training. Not pleased. I would like some kind of compensation for this. Also I am flying back now and my flights have been very delayed and I will arrive at least seven hours later than planned."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "I got safely from Frankfurt to SF and my luggage arrived as well"
Cons: "I was surprised that there were no individual TVs on the plane, and the ones in the aisles skipped the whole time. Unfortunately my iPad doesn't have data so I couldn't download the app either. I got an allergy rash on my arms and back from the blanket which is weird and hasn't ever happened and Its supposed to be clean from the package but when when I looked it blonde hair all over it. The outlets didn't work to charge my devices, even unplugging and plugging it back in didn't work, so my phone died and I didn't have my music. We were delayed in the hot plane for a long time like 30 mins before take off and we weren't officially informed until we were already 10/15 mins late to take off. Some of the crew was nice but some weren't very, and kept bumping me as they passed. They ran out of chicken dinner and we had to wait 10 mins which isn't a lot of time but most of the plane was already eating and I was hungry and then the bathrooms ran out of toilet seat covers and the paper kept falling off the dispenser and they got sort of gross on the floors. The seats were also extremely uncomfortable and my light switch for my seat actually controlled someone else's seat, and vice versa so we had to ask one another to control each other's light. This was my worst experience flying, and especially internationally, and I have flown a lot. I hope this review is helpful in addressing some items for future flights."
Pros: "departed and arrived on time"
Cons: "cost was high person next to me on the way there was rather large and made my trip uncomfortable - not trying to be mean just being honest"
Pros: "Crew was very good."
Cons: "United Airlines Flight 1493 Newark to LAX delayed by more than an hour so we missed the LAX connecting flight to Palm Springs. Because it was the last flight that night, spent 2 frustrating hours getting checked baggage so we could rent a car (another hour because of a very long line and one agent at Budget Rentals) which got us into Palm Springs at 1 AM. Gate agent at Newark said "good luck" - customer service agent at LAX was hopelessly uninformed. Exhausting, stressful, $$ experience!"
Cons: "My connecting flight was cancelled and had to be taken to another airport for a connecting flight and was told that it was overbooked Very stressful situation to wait to find out if we had a seat available on that flight if not wait till the next one. Terrible"
Pros: "Your staff was wonderful! Everyone was patient and compassionate. I was asked to move to the back to balance the plane and the stewardess was extremely empathetic."
Cons: "I hoped there would be more room. I felt like I was always in the way even sitting in my seat."
Cons: "The flight coming back to Houston was late."
Cons: "Boarding went quickly but then waited almost 35 minutes on the plane to take off. Once the plane landed there was again a wait to pull into the gate. Spent more time waiting on the plane than the flight itself."
Pros: "Flight departed and arrived on time. Flight attendants were courteous. Boarding was quick."
Pros: "Plane was on time"
Cons: "Plane was crowded and seats were small and crammed"
Pros: "Excellent attention to detail"
Cons: "Flight was very late. Boarding is rediculous. They load from the front of the plane and people go to the back looking for overhead storage and then try to more forward again while the people with seats in the back are coming in."
Pros: "Plane left on time and got in early. Flight crew unusually pleasant. Service fine."
Cons: "I upgraded my seat and had hoped to get an aisle seat. When none of those were available, I chose a window seat. However, when I took my seat, I was sitting next to a wall, not a window. Bummer"
Pros: "Communicated things as they unfolded"
Cons: "The air traffic control issues on both ends of the flight...we had to divert to a different airport, and there was only one option for transportation and a long line to figure it out, so since it was so late, I gave up and ended up paying a hefty cab fee. The airline should have been ready with cards or info about how to get reimbursed, considering everyone's unique travel situations. Simply a shuttle back to Kahaurdia was not helpful..."
Cons: "Read the prior review. Maintenance problem with aircraft caused an additional one hour layover to the original 3 hour layover."
Airlines flying from Montana to Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montana to Columbia
Masks required on board, masks provided on flights from Montana to Columbia
Social distancing seating
Middle seats unavailable to book on flights from Montana to Columbia
Testing for antibodies, testing for symptoms for flights from Montana to Columbia
Waiving of change fees. Search flexible flights from Montana to Columbia