Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible.
The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow.
The outbound crew was terrific. The flight itself was fine. We even arrived early.
Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare.
Direct flight, on time, friendly crew, smooth flight
Departure and arrival time
Food was terrible and the seats tight
The baggage customer service said the crew will wait for us, but they never did. THANKS for NOTHING!
The service from the flight attendants on the flight was absolutely amazing
Every single employee I interacted with was awesome.
Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue
The flights were delayed.
Seems to be a problem between airline and county. Differing info about gate location.
Being on time is important. Jet blue always makes it easy
i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen
The cost for the internet was great
Hmm can’t think of anything at this time
Range of entertainment options, one crew member was terrific
Comfort of bed, some crew members snarky, old aircraft
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|Avg. Flight Duration||3h 47m|
|Flights Arrive in||Philadelphia|
|Flights Depart from||Montego Bay Sangster Intl|
|Airlines||Delta, American Airlines, JetBlue|