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Pros: Love LufthansaRead more about Lufthansa
Pros: Love Lufthansa
Pros: The food was fine to abv
Cons: The wait time was extremely long and would be even longer when going back to Boston
Pros: Service is excellent, comfortable seats and space between legs is comfortable even in economy.
Pros: We upgraded our flight from Frankfurt to business class--so worth it.
Cons: Better food
Pros: Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price.
Pros: Comfort and space
Cons: Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard.
Cons: See above. What a disaster!
Pros: The crew was very accommodating, Frequently offered water also.
Cons: Can t think of anything.
Cons: The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave.
Cons: Too high price tickey and had to buy luggage
Cons: Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again.
Pros: The cheese sandwich was good.
Cons: Flight left late. Airport employees weren't helpful. The plane was hot.
Pros: Business class for great price but I’m tall and not much extra legroom
Cons: I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland...
Pros: The crew was nice
Cons: The boarding process and the fees
Cons: Boarding needs to be more organized
Cons: The gate was moved three times.
Cons: It was a different way later flight
Cons: Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights.
Cons: Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin
Cons: Where is my bag
Cons: My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging.
Pros: Plane confitions, food. Srvice
Cons: Seats are still uncomfortable le on Economy class.
Pros: Good customer service
Cons: Not much leg room for 6'2" tall man like me
Pros: Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more
Cons: New entertainment program didn't have good new movies or music collection, food was not good, some crew members were harsh
Pros: Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US
Cons: Boarding process. Felt like a mad dash just to scan your boarding pass.
Cons: Boarding a blitz chaotic
Pros: Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew
Cons: These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded.
Pros: Smaller plane was more comfortable than the A380 that took me to Frankfort..
Cons: The cheese sandwich was awful.
Pros: Seats in business class were the most uncomfortable I have ever experienced :((((
Cons: Seats in business class were the most uncomfortable I have ever experienced :((((
Pros: Staff was friendly and the flight was pleasant.The schedule was very convenient
Pros: free wine.
Cons: Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation.
Pros: This flight from Munich to Charlotte was operated by Lufthansa. To my surprise (and a little help from a friend) I was upgraded to business class. does not get much better than that !!
Pros: We often fly on Lufthansa and highly recommend it!
Pros: Good entertainment options
Cons: I got 2 vegetarian meals on this flight. The first one was so mushy that it induced my gag reflex. I managed one bite and no more. The second meal had some ravioli that was much better but still was heated unevenly. But at that point I was so hungry that I ate it anyway. The boarding was chaotic because all economy rows boarded at the same time
Cons: Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight.
Pros: They know what they're doing!!
Cons: No complaints at all!
Pros: On time
Pros: Flight more or less on time - efficient
Cons: Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window.
Pros: Lost my tablet and it was returned to me! Great staff.
Cons: The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done.
Pros: See above
Cons: See above
Pros: The basics were fine.
Cons: The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing.
Pros: Never got on this flight on the booked day and got out the next day
Pros: The UAL 747 was not a spring chicken anymore, looking a bit tired and faded, but the flight was uneventful and safe. The usual crying babies (WHY do parents feel the need to bring infants on board when the babies are unhappy and have no idea what's going on?!?) and customers with pneumonia (or maybe SARS or Ebola???) that you'll find on most full aircraft. I survived the earsplitting crying and the contagious coughs unscathed, so I'm satisfied with the flight.
Cons: Crying babies, contagious respiratory diseases (standard for flights these days), aging aircraft.
Cons: Seats on American are tight with very little leg room, otherwise great crew and in-flight services!
Pros: Everything was how should be
Cons: I like how you are now.
Cons: Not as crowded as the LAX to PHX
Pros: The captain was very professional
Cons: Departure was late because of problem with thrust reversers. Once the plane started to push back after 1,5 hours delay, we had to return to the gate for another 30 mins because of an error on the maintenance logbook entry.
Pros: That it arrived eventually without crashing
Cons: Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for
Cons: They gate checked everyone's bags starting with group 5.
Cons: Crew serving food passed me by by, seemed rushed and missed my row.
Cons: Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off.
Cons: Need some sort of gluten free snacks!
Pros: Good pilot/ crew to passenger interection. Great movie and entertainment selections.
Cons: Turbulence but airline / pilot can't control that.
Cons: I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever.
Pros: food, drinks, seats, price
Pros: How fast it was
Cons: No tv
Cons: American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again.
Pros: Everything went smoothly. Standard flight and good landing. On time.
Cons: Need more space in coach.
Cons: Poor service
Pros: Food & inflight entertaiment decent.
Cons: Gate agent claiming carry on bag ro large. Used it 30+ as a carryon with our difficulty. It is 14”x22”. If the concern was too many bages dont bs pasengers about reason they are asked to to check bag.
Pros: The actual flight itself was fine and the inflight entertainment provided good entertainment.
Cons: From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm.
Pros: Comfortable aircraft with an efficient and present crew.
Cons: First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged.
Pros: The food was good and the crew was nice.
Cons: We were delayed for 90 minutes. And the entertainment options were awful for such a long flight.
Cons: Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time.
Pros: The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive.
Cons: On this trip I wanted to see snow and I did not see it.
Cons: AA did not wait for us. Just closed the gate after we showed the boarding passes. Unbelievable. They did not reallocated in later flight, only standby. Finally got a connection 6h later. NBaggage was damaged at arrival in DCA. Could it be any worse
Cons: Late leaving Monterey. Other than that, fine trip
Cons: westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours
Cons: Comfort is ok.
Cons: You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!
Pros: I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight.
Cons: Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can.
Pros: That the armrest came up.
Cons: The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay.
Pros: Pleasant crew and flight was comfortable
Cons: Plane was a half hour late and had to run to catch our connecting flight
Pros: The flight attendants were very nice and helpful and the flight was smooth as expected.
Cons: Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-(
Pros: The Admirals Club in Paris is lovely.
Cons: My seat did not work properly- there was a short in the mechanism, I believe- that required repeated attempts to get it to recline completely, which was ultimately unsuccessful. I was clearly having difficulty with the seat but didn't receive any assistance while FA chatted up a celebrity in the seat in front of me. Flight attendants seemed to provide very perfunctory service, not commensurate with first class. Very disappointing experience compared to others in the past. I don't need to spend half a zillion FF miles when I could just buy a coach seat.
Pros: The crew was very nice
Cons: How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats
Cons: not enough space for legs, no food, flight attendants not especially nice, a long delay, ...
Cons: Nothing was together, missed connection. Had to buy a hotel in Phoenix
Cons: No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!
Pros: Crew was pleasant
Cons: Needed to return to gate to refuel after aborted takeoff attempt. Thi
Pros: Left on time from LAX
Cons: We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!
Pros: The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain.
Cons: Overbooked flight made storing carryons annoying and hard.
Pros: No much
Cons: Aircraft is small, boarding is a mad dash to the plane
Pros: Equipment was an A330. I was seated in Row 11 and had priority boarding. As a result, I had considerable leg room and not trouble finding overhead space. Seating in the back has several inches less "pitch" between seats. A330s provide a very smooth ride.
Cons: Food: Salad was good, you could taste the arugula. Chicken, once you scrape off the barbecue sauce, was decent. The rest of the lunch did not seem worth eating. The best option if you are hungry is to either eat in the terminal or bring something you do enjoy with you. The movie selection had nothing you likely have not seen already. Be aware that sometimes PHL moves slowly. We waited over 5 minutes for the plane door to open. Bags took about 40 minutes to come up. There were no lines at immigration. Connecting in less than 2 hours can be iffy.
Cons: The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin.
Pros: Crew felt bad
Cons: Entertainment was on a galaxy tablet that worked some of the time
Cons: The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate...
Cons: It was a standard boarding. The standard ride. I have nothing to complain about
Pros: Friendly crew. Comfortable flight.
Cons: No seat TV.
Cons: ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi
Pros: All was fine,
Cons: The plane was very old
Pros: That I got from Florida to California
Cons: Old planes. Dirty. No entertainment. Noisy. No chargers for electronic devices. No music Even on short hour flight. Small narrow seats even on premium seats. Over rated and expensive.
Pros: Love PTO, always efficient.
Pros: Crew were great...
Cons: Food was very poor. Entertainment was awful
Pros: It's a direct flight.
Cons: Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy
Pros: Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible.
Cons: Pretty much everything
Pros: It arrived on time.
Cons: The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!
Cons: 70min delayed departure exhausted a three hour window I had to get through customs, get my luggage, and get on the London Underground to get to Liverpool Street Station for my connecting train. Means I’m out $40 Canadian for a ticket that went unused.
Pros: Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding.
Cons: Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew
Cons: First trip with AerLingus. It was late by 40 minutes. When we finally boarded they made a comment we were right on time when we most definitely were not. Then on the flight the only beverage service was almost non-existent because the flight attendants rush by rather than actually wanting to give anyone a beverage. Several people including me had connecting flights yet no one bothered to help us get to them on time. I barely made it to mine but several people probably did not as we got there 5 minutes before their flights were to take off.
Pros: The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers.
Cons: Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW
Pros: The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane
Cons: Nothing all great
Cons: No food options they were out of food. Crew never helped a bit when I asked for water. Landing was very scary. Delayed for nonsense reason and missed the next flight. Rebooking next flight after 10 hours they didn’t even provide any comfort other than 10 euro vauchar.
Cons: My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines
Pros: Service was excellent - staff was very attentive, pleasant and helpful and seemed like they truly enjoyed their job. We will definitely use them again when flying from Montreal
Cons: I decided to pay a little extra for preferred seating (exit row). However, I was stuck in the baby row. I would have been better off not paying extra and staying in my original seat. I have nothing against babies (the baby in my row was quiet), don't get me wrong! It's just that this should be pointed out at the time of selecting a seat and it was not clear on the AC website. The crew moved my carry on several rows back without telling me (I put my bag in first into the overhead bin and then had to chase it down when I needed something). Not acceptable!
Cons: I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes
Pros: Will use again
Cons: Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley.
Pros: Ease of service and efficiency.
Cons: few movies
Pros: Excellent value for Economy flight
Pros: Food OK.
Cons: Gift bags do not include neck support
Pros: Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert.
Cons: Our flight was delayed from Cleveland and so was the plane going to London . We made it to the gate 15 minutes before boarding was complete . When we get to the gate they told us our seat is gone , someone else got it and we are booked to tomorrows flight and put in a hotel. Me and other 10 people was kicked off because they over soled the flight . Very frustrating and disappointing !!!!!!! Luckily the lady at costumer service was really helpful and put me and an other girl on a flight to Dublin the same night.
Pros: The plane took off and landed on time.
Cons: The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience.
Cons: Because the first flight was delayed I did not end of completing this leg of the trip with Air Canada but instead rode British Airways.
Pros: Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!
Pros: We flew to Toronto on the rebooked flight and we were treated very badly by the gate agent who simply told us: Go see customer service, you are not on this flight' without even an attempt to explain why we could not get on to the flight to London. I think they do not respect their customers. Very disappointed with Air Canada' service.
Cons: Nothing about our trip to London on Air Canada was positive. We had requested vegetarian meals for all our flights. They did not provide us any food on the flight because they did not have our names on the list for Vegetarian meals on the rebooked flight. Our experience with Air Canada was everything that is the worst in airline travel and customer service.
Pros: I like the seats which were only 2 instead of 3 seats.
Cons: - Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par.
Pros: The food was great, service was excellent, and entertainment selection was awesome.
Cons: Would've appreciated more legroom, but the same can be said for just about any airline.
Pros: Friendly efficient staff
Cons: The plane was a bit dated so the seats were smaller the Luthansa
Pros: I made the connection. I got to London on time,so did my luggage! The people with Air Canada are GREAT.
Cons: I flew Air Canada the whole way. I checked in HOURS ahead of time. The first leg was delayed, but I made the second connection only to find that we had been "off loaded" which meant that even though we were on all the correct flights, we couldn't sit together anymore. We were put on the flight and all worked out, but I was not pleased!
Cons: Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional.
Pros: Staff were friendly
Cons: Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me.
Pros: Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good.
Cons: My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while.
Pros: Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment
Cons: Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight
Pros: The flight was smooth and not delayed
Cons: The food was horrible and flight attendants waited unnecessarily long (an hour or so) to pick up all the dishes afterwards. I couldn't understand a word the main flight attendant said in her instructions because of her strong accent.
Pros: The pilot kept us informed as to what the delay was.
Cons: That there was a delay of over an hour. The seats were not comfortable due to lack of space. Could not move around at all and the service cart barely fit in the aisle. Very uncomfortable ergonomic seating.
Pros: Aircraft was very comfortable and up to date
Cons: Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again.
Pros: Comfortable, well maintained aircraft. Good entertainment. Friendly crew. Boarding process was well conceived. They separated seating zones into different queues, and turned back people who attempted to board out of order.
Cons: Breakfast was underwhelming for an international flight. Dinner was just average. The crew seemed to have trouble responding to things like...people using restrooms late during the descent, passengers making themselves a little too "at home" and thereby disturbing their neighbors, and repeated chimes due to an errant elbow on a call button...the little things. They are things you don't notice when a crew is highly attentive, as you find on Cathay Pacific, Lufthansa, or Air New Zealand. The crew were friendly, but not quite in charge.
Pros: The flight itself was fine- comfortable with nice amenities and a professional staff.
Cons: My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay.
Pros: The food.
Cons: The stewardesses don't smile.
Pros: Friendly crew very helpful. Not as loud as the last flight.
Cons: So many people crammed into a small space. Needed more leg room and shoulder room.
Pros: Good movie selection.
Cons: 3-4-3 economy seating in a 777 that was originally designed for 3-3-3 (2-5-2) makes for really cramped seating. This is in keeping with industry trends, but is regrettable. No brandy/cognac for alcohol selections.
Pros: Great food and they gave us blankets and even free wine with dinner! I was also able to watch to new movies!
Pros: They've replaced the ridiculous entertainment system with a much better one.
Cons: Unwise cost-saving efforts in the Vancouver Maple Leaf Lounge - obscure magazines only, croissants/pastries replaced with a loaf of bread, etc.
Pros: Excellent and varied entertainment, very responsive crew
Cons: Boarding in Toronto was late, chaotic, poorly managed. Food was meagre, tiny servings of bland food for dinner, a slice of banana bread for breakfast. Hard to believe they couldn't do better.
Pros: Very pleased, the plane was very clean and new, entertainment options were great. The crew was fantastic.
Cons: The food wasn't great. I had the pancakes and then a chicken sandwich, both of which were very average.
Pros: Entertainment choices on this flight/with this plane were endless, and you didn't have to pay extra for them like you do with Condor, for instance. The seats were relatively comfortable, in comparison to the way you are packed into some planes these days. Particularly liked the headrests that were adjustable side to side. It helped in this particular case the flight wasn't completely full, and so I had the seat next to me free.
Cons: Please, Toronto: if you're going to have two planes scheduled to depart at the same time, DON'T put them right next to each other. We boarded at the same time as an Air Canada Rouge flight to Dublin, and not only was it chaos trying to figure out which line you were in, but the staff working the London side of the desk weren't paging over the loudspeaker which group was next to board. It was a mess.
Cons: Because the flight was delayed, the car rental company let the car go to another customer. A substitute was provided after another 2 hour wait.
Pros: The flight was more pleasant than I had expected because there was plenty of leg/knee room for me.
Cons: No complaints.
Pros: Good flight, but pretty jammed in.
Cons: Coach seats were definitely not comfortable
Pros: Very nice crew
Pros: Boarding was on time and ran smoothly. In flight crew was friendly and attentive.
Cons: We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction.
Cons: The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this
Pros: Leg room and entertainment current.
Cons: Seats to recline further.
Pros: Boarding Announcements Clean
Cons: Very cold Bathroom in back of plane
Pros: Getting a meal and drink
Cons: You need to spell out that when you purchase a BASIC ECONOMY fair, you will be charged for luggage and cannot change your seat. This isn't all spelled out in big bold letters when you buy on Kayak and the carrier treats you bottom of the class.
Pros: Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy.
Cons: Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer.
Pros: lots of movies, surprisingly comfortable seat, awesome crew
Cons: all the on board meals had gluten :(
Pros: The flight attendant in our section was amazing. She gave us tips for London and gave us some complimentary alcoholic drinks. She made the flight so much more enjoyable.
Cons: The seat comfort was just ok. Neither my husband or I was able to get much sleep. The seats in coach are very tight and we couldn't really get comfortable.
Cons: Movie selection wasn't very good, and the touch screens aren't sensitive enough, so I could feel the person behind me poking the screen really hard to make selections.
Pros: Great price — easy flight. Had an entire row to myself, so I could stretch out.
Cons: Food could of had a better selection but wasn’t the worst I’ve had
Pros: Flight was nice and empty
Pros: IT WAS UNEVENTFUL WHICH IS WHAT YOU WANT. CREW WAS VERY NICE AND NO CRYING YOUNGSTERS.
Pros: 1. Super friendly crew 2. Plenty of space in Economy Plus seats
Cons: 1. Very average food 2. Continuous problems with the entertainment system during the whole flight
Pros: The plane was new
Cons: Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight.
Pros: The controlled and orderly way when boarding.
Cons: The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served
Pros: The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated.
Cons: The flight was delayed and we were not given any information about what was going on.
Cons: I was billed for 58$ for check-in baggage despite I upgraded my seat to economy plus paying 187$.
Cons: Not much choice of good movies
Pros: TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era
Cons: board . The door was closed & we waited for 2 economy passengers - took an hour . mY experience - once the door is closed , it does not open until the plane reaches the destination .
Cons: Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them.
Pros: Despite sitting in the middle seat and being well over 6 feet, there was room.
Pros: Decent flight, can’t complain, pretty much empty.
Cons: laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing.
Pros: Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands.
Pros: Entertainment and leg room brilliant!
Cons: Good was disgusting
Pros: Very nice people working and good service.
Pros: The flight attendant was nice and helpful.
Cons: There was not much legroom. Especially when the person in front of you reclines. The menu stated they had craft beers. They did not. The Entertainment system is very old. My iPhone 7 has a larger and better quality screen. Not to mention it is based on channels like a TV so when you turn the channel it changes the already playing channels. At least Delta has large touch screens so you can choose what you want to watch and watch it from the beginning. The flight was late and one of our bags did not make it on the flight. We were happy it was on the next flight.
Cons: Delayed for so long! 5 hrs
Pros: Getting back to the UK
Cons: When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft
Pros: Clean aircraft good entertainment, cockpit crew polite
Cons: The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good
Pros: Pleased with all
Pros: The check in was good. The craft was clean.
Pros: My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either.
Cons: The airline was generous with luggage allowances.
Pros: Improve the food and be ahead of the best
Pros: Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight.
Pros: Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep.
Cons: Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal.
Pros: The flight was on time.
Cons: The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline.
Pros: Great crew.
Cons: Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)
Pros: Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early
Cons: Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling
Cons: Was surprised to receive dinner and wished they had not served so we could have more quiet time.
Pros: It got us from a to b but not much more to be said!
Cons: The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though.
Cons: Incorrect flight info . there was no lufthansa airplane it was a united flight 4 terminals away so i wasted my time n money n missed the flight. Nowhere did the reservation state the correct flight number and l the link went to ufthansa site yet couldnt check into a non existant flight. Kayak sucks. Not the airline
Pros: Efficient boarding. Friendly and helpful crew. Prompt baggage reclaim at Heathrow.
Cons: Bland food, with no beef option in Business. And what happened to the ice cream sundaes? They've been thrown over for salted caramel gelato. Not nearly as good. The old three-class 767s are TERRIBLE for comfort in Business Class.
Pros: Missing my connection due a security in Newark the plan was 2 h delay
Airlines flying from Monterey to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monterey to Europe
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Social distancing seating
Middle seats unavailable to book on flights from Monterey to Europe
Testing for antibodies, testing for symptoms for flights from Monterey to Europe
Waiving of change fees. Search flexible flights from Monterey to Europe