Crew were bad Didn’t help with luggage When asked for a glass of wine, I was told that they will serve later , which they didn’t to Me and didn’t serve anyone else in First class . Didn’t offer any snacks , Chips or Nuts to anyone . Flight was not crowded either. Worst Service/ or No Service !
Luggage was severely damaged. Flight was late for several hours
Late leaving so threatened our connection in Vegas to Seattle. We did make up time and made our connection.
Flight was smooth, pleasant passengers and crew. Enjoyed the experience
Seats extremely uncomfortable, no entertainment, no snacks, and when boarding, half of the passengers needed to check in the carry on luggage without any explanation.
No non-alcoholic drinks available except water and small apple juice cans.
The flight was delayed for an hour, while we sat in the plane.
The ground crew were helpful, although it was unclear when the ETA would be so we had to wait for quite some time before being notified of when we will board. Our seats were also changed, and there were also duplicated seat numbers which cost an issue when we boarded. When this issue came up, the flight crew was even Snarky towards us that we did not check our seat number when it was already reassigned. There were no apologies from the flight crew at all, and it was very disappointing.
Check in Agent at SFO was indifferent, didn’t say hello , didn’t place priority Tag . We were Travelling First Class. No foodas it’s a short flight. Still you could have offered some thing better than Biscuits/ Popcorn. They announced that luggage will arrive in 20 minutes after we reach the gate. First Piece came 35 + Minutes after I walked out of the Plane
Well, the flight hasn’t taken off yet… it will be 2 hours late by the time the t does…
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
It was perfect! I've never flown with United before, but I definitely will in the future
They lost my luggage, so, not happy. The crew was nice but my suitcases never made it, still trying to find out what happened!
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
The flight attendants were great, I joked with one I can’t remember her name, a blond, really sweet. I thought it was run well very professional. This was great i survived Spirit, I know for which I speak.
My priority checked bag was not loaded on the flight. I had to sit in baggage claim in Las Vegas for 2 1/2 hours waiting for the next flight. All baggage staff were very helpful, tracking showed it as scanned for loading. Nobody told me why it wasn't on my flight.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.
Overall all good with the flight. Appreciated the extra spacious upper storage for (vertically standing) carry on. Efficient crew, on time departure... What could it be better is the in seat power. No one was working in our row. We were counting on the in seat power to recharge our battery depleted phones. With the dependency we have in our mobile devices nowadays, the availability of in seat power is a must....
This is a no frills, get it done, efficient airline. The seat is a lawn chair. You better bring your own entertainment. If you want something other than water you need to pay for it. But they will get you to your destination quickly, on time, and then they will turn the flight around and go right back where they came from. Reliably. Couple times a week tops. If it fits into your schedule, you can’t get there cheaper or faster.
A three hour delay to board and then another hour on the tarmac because they couldn't get a tractor? Ugh.
Seats were very uncomfortable and being charged for snacks and water.........
Crew was great. No entertainment and food and beverage was for purchase only, even water
The plane had originated in Las Vegas at 6:30 in the morning and flew to Moline where we boarded. The flight left around 12:30 PM and there were no boxed snacks available and many of the alcoholic beverages were unavailable. I would find it hard to believe that that many of the passengers coming from Las Vegas at 6:30 in the morning, drank and ate that much of the items. I can only come to the conclusion that someone failed to stock the plane for the round-trip. This is a huge revenue failure for the airline and disappointment for the passengers. The flight crew did not seem happy to be there and did not engage with passengers. Allegiant you can do better.
Terrible. Still have not received the refund from them. They sent it to some account that I don't even know. Spoke with costumer service and they are unable to help.
The worst flying experience ever 3 delays. No accommodations. Had to deboard the plane after being delayed.
I did not go on my trip. I requested a refund and still have not received it.
I went to lower my tray table and it was very nasty. Looks like some one had left some food on it and then just closed it up.
Had to cancel flight as it was delayed by 12 hours
Cancelled flight after I arrived at airport after 75 min drive and parking. Next flight was 4 days in the future. Had to scramble and buy a much more expensive flight on another carrier.
The takeoff was the smoothest I've ever experienced on any airline and this is the first time I've flown on frontier so this was an extremely pleasant surprise!
A lady asked to stop the flight after the tunnel pulled away and we began to depart a flight that was already hours late. The attendance respectfully stopped the the plane and had the tunnel return. After the tunnel returned the passenger claimed to have changed her mind . The tunnel was then put in reverse and the passenger remained on the plane .. They should have sent the sick passenger off the plane like initially replaced. They existed a couple off the plane prior to that situation.. So.. all and all.. it was a long and flight.. .
I strongly dislike Frontier. I find them barebones, the seats not particularly comfortable, the nickel and diming is maddening, the app is TERRIBLE - super confusing to navigate, and the last 4 frontier flights I have flown have been on AVERAGE 2 hours late, one ruining a fancy night out in Vegas with reservations made well in advance, which was nodded to with a measly 5000 miles, which translates to almost nothing. At least credit a free checked bag or something.
Flight was delay 9hrs and nothing was provided at airport, had to go and get a room to sleep in, paid for Uber back and fort with no offers until we landed back home a 1hr later for a $75 voucher for a future flight.
I hope to avoid flying with them in the future. First flight got cancelled then got stuck with a 13 hour layover in Denver. The process was long and frustrating to many people.
Flight was delayed on the runway for 40 minutes the crew did not even offer even water to passengers to compensate for the flight delayed. The flight was delayed due to aircraft mechanical issues. Worst customer service ever
The flight was delayed and I had to cancel because I would have missed my connection and there were no other flights for the next two days. They also lost my bag!!
My first time to fly Frontier and loved it! Boarding was super easy as we only had personal items. Crew was helpful and funny and the plane was clean. Pilot was also great at landing the plane smoothly.
late late late late no accountability no refund no adjustment no reasonable solution
