Daily cleaning, installation of cabin HEPA filters on flights from California to Las Vegas
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Scores according to KAYAK customer reviews
Pros: "Organización y rapidez"
Cons: "Un cafe"
Pros: "Clean and friendly staff"
Cons: "All great"
Pros: "Fast baggage pick up."
Cons: "Could use more luggage space"
Pros: "Over all experience"
Cons: "Lounge at LAX"
Cons: "NO social distancing in the middle of a pandemic????!!!!!????"
Cons: "Good experience"
Pros: "Fast quick and Easy"
Cons: "Alaska airlines representatives treated me so well. Thanks"
Pros: "The crew and seat was fine"
Pros: "Nice crew"
Cons: "Smoother flight"
Pros: "Always a pleasure to fly with Alaska"
Pros: "The crew was funny and made us feel comfortable"
Cons: "Nothing, it was an enjoyable experience"
Cons: "2:30 min delay"
Pros: "No hassle and easy boarding."
Cons: "More room and limit on size of luggage in the overhead compartment."
Pros: "Blue, dim lights"
Pros: "Clean environment"
Cons: "Gluten free snacks"
Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."
Cons: "Airplane modern, great flight"
Pros: "Everything was great"
Cons: "I didn’ ask for internet but i was charged$25 I don’t know what to name it !"
Pros: "Individual tv, seat comfort"
Pros: "Always happy ... thank you."
Pros: "The entire experience of the flight was wonderful. The boarding, the crew, the drivers, the ride... just really all excellently well done. Great Flight!"
Cons: "Those video.screens are.Super Bright. Like Crazy Super Bright."
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Cons: "So, this plane was a Virgin America aircraft taken over by Alaska since the merger. My fiance and I were on a red eye non-stop to Philly from LAX. That said, the plane was in terrible condition. The seat back in front of my seat was broken and hanging down on my knees, there was no opportunity for entertainment unless you brought your own plug in headphones (none on the plane to use or purchase), we purchased upgraded seats and when we checked in the night before were told they were not available and we would be in economy (still waiting for that $200 refund 7 days later), the arm rest between our seats was broken and would not stay up, the headrest of my seat was broken and there was exposed metal, and when we purchased champagne to celebrate our vacation it was warm. One other item I noticed was the woman across the aisle's seat would not sit upright. She was asked to move to another seat for both take off and landing. Not sure if this was a Virgin America crew of Alaska, but terribly disappointed iin the crews lack of care and would not fly them again across country if this is what is to be expected."
Pros: "The flight attendants were all really nice."
Cons: "Flight was delayed for and hour because they couldn't find a headset."
Pros: "Flying home"
Cons: "Drunk passengers"
Pros: "Super easy to understand and flexible"
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Pros: "Everything about my trip with Alaska Airlines was perfect! The crew, entertainment, boarding, drinks were all amazing. I would love to exclusively fly Alaska from now on!"
Cons: "I loved everything!"
Pros: "easy to use kiosk. Check in and paid baggage was no time"
Cons: "At the gate announce was couldn't understood what said"
Pros: "We made it to the destination safely."
Cons: "1- Crew was late. 2- Crew wasn't friendly. 3- Beer, water & wine were the only beverages served. 4- No food or snacks 5- Arrived 44 min. late."
Cons: "no complaints"
Pros: "Love the airline."
Cons: "My chair wouldn't move back. Chair was broken"
Pros: "It was excellent. They even waived the baggage fee!"
Pros: "service excellent"
Cons: "Alaska lounge sub standard"
Cons: "They separated my seat with my 2 years old son, far far away. My 2 yo son got the seat in row 13 while mine was row 23. Then the front desk staff could only help to switch to row 12 and row 13. We’re still not together. That’s horrible. Then when we got on the plane, I asked people around if they don’t mind to switch their seats, but still not working well. The flight attendants didn’t help at all. Just saying, “this is the best we can do.” What did they do? They didn’t even help me to work it out. Then one of the front desk staff came onto the plane and help me out. My son and I finally sit together. But the overall experience sucks! Alaska Airlines needs to train their crew to have more emphatic to the passengers."
Cons: "Flight was 4 hrs delay. I'd rather drive maybe i will be in vegas much earlier. We were not informed of a change in gate no. It was a dissaster. I will never take this flight ever."
Cons: "We arrived at the airport 5 minutes (NO more than that) after the one hour check in time to fly international going to Mexico. We were told we had to wait in line to speak with someone to print a boarding pass. There was an extremely long line with only two employees helping. We then asked if we could get our money back being that if someone has specially helped us with our case only being 5 minutes late to check in, but they declined. We had to book an entirely different flight and still have not gotten our money back. It was very stressful and unprofessional and had someone actually helped us, we would’ve arrived at our destination at the proper time we worked so hard for. I know my boyfriend and I weren’t the only people with his problem because two other families ran into the exact same avoidable problem. It felt very unprofessional. It ruined a familys vacation and caused the poor children to cry because of the lack of accommodation. We would love our money back but not sure you guys will even do so. Very disappointing."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "Flying Alaska airlines is always something I have a bittersweet relationship. I love almost everything that Alaska does to improve their airline. Their wifi is some of the best in the US and its very affordable. Their "picnic box" snacks are awesome and unique, better than what you will find elsewhere, they have USB and full AC outlets at every seat, and their rewards program is the best in the business. By all accounts, AlaskaAir would be my favorite airline out there. But the staff that Alaska hires is just so terrible. Everytime I fly with them, they have simply the worst staff. Pair this with some of the best features of any airline and it leaves me scratching my head on whether or not I want to fly with them or to fly with an airline like Delta which might have fewer frills, but offers much better staff to help you."
Cons: "The flight attendants were maybe the worst on any flight ever."
Cons: "2+h delay"
Pros: "Well, since you're asking, what I truly liked and enjoyed was being able to sleep comfortably undisturbed on this early morning flight from blast off to splash down. Comfy seats, no yakity-yak seat neighbors, no pesky flight attendants waking me to offer coffee, and a tidy restroom when needed. Just a happy flight. There, is that 50 words?"
Cons: "What I don't like is having to tell you what I like and don't like about taking a trip on an airline. Suffice it to say, we made it and that is never a small accomplishment for which I am always genuinely grateful and appreciative to the pilots, the crew, the engineers and builders of these large metal tubes with wings that continually and mostly consistently manage to defy the laws of gravity by propelling groups of human beings across large stretches of land and over water. Why wouldn't I be happy?"
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Pros: "Found the crew to be friendly and relaxed. The plane was fairly new. Overall, it went fine as long as you understood it was going to be simple offerings."
Cons: "Apparent aggressiveness to get as many carry on bags paid for by the ground staff measuring with a measuring tape all bags. I've never seen anything like it. My bag was fine. Then, when they started to take fees you had to come back and pay. It wasn't done right then. The ground staff was minimally helpful. Flight amenities or not, pay for headset and having more than 2 TV shows and 2 movies cost you an up charge even on an overseas flight. One choice for dinner.- pasta so it was vegetarian. Breakfast was a sad roll, one small piece of cheese and ham, and fruit that was that questionable. Overnight flight, pillow no blanket in Economy. Seats hard and leg room was tight. Their Economy plus and business looked a much better way to go."
Pros: "The crew was upbeat and friendly"
Cons: "Flight was late, there was no sense of urgency to get the passengers on the plane, it left almost an hour late, no chargers on the plane."
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "The crew"
Cons: "Very bumpy from take off thru first half of flight, though this wasn’t anyone from allegiant’s fault, just scary!"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "Delayed 5 hours!"
Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "everything was poor"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "STS ground crew waived goodbye. Love a small town airport"
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Cons: "Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons."
Pros: "Some of the crew was VERY rude. I was uncomfortable and will never fly through them again."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
"Late into Vegas due to weather. Not your fault. Gate not ready, your fault?"
Cons: "More room."
Pros: "New policy of “no free carry on luggage” was enforced at will by the gate. Paid luggage cannot be stored on the front storage bin. I was told to take my small bag to store above my seat."
Cons: "Exorbitant bag fees, and a “check-in fee” for EACH leg of the trip, when it was clearly stated on all printed flight info that “this flight is not eligible for online check-in”? Ridiculous. $175 for bags & $110 to check-in + original fare = as much as I would have paid on a more reputable airline."
Pros: "Flight left 5 hours late, not till after 1am, I missed my connection and got no hotel, had to sleep on the floor in the airport"
Cons: "Flight left late, no hotel compensation"
Cons: "Flying to Vegas for our 10 year. Flight delayed and told it most likely would get canceled and to book a new flight, so we did. Cost us $600 and a ton of stress and sadness."
Pros: "Quick boarding, but I think it was just so that they we not fined by the FAA"
Cons: "My flight was delayed over FOUR HOURS! My flight was supposed to take off at 2:53 pm and we didn’t leave SFO until 6:39 pm! I received a text message at 9 am telling me that the flight was delayed until 4:05 pm....okay, no problem, I had not left for the airport yet, so no biggie. At 10:48 am, I received another text that the flight was delayed until 3:35 pm...still not a problem. A couple of minutes later, another text. My flight is now on time. Still no problem, because I usually add in 30 minutes in case Murphy of Murphy’s law shows up and throws a wrench into things. I get to the airport with plenty of time to spare & clear security... then get a new text notification at 2:08 saying that the flight is delayed for FOUR HOURS!!! Are you kidding me? On top of that, the customer service representatives made an announcement that there was a maintenance problem with the original airplane and a new one was enroute to take up the slack. They said this as a statement and offered no apologies or sorry for the inconvenience. They stayed at the check in desk for an hour, and then left and didn’t come bac until 20 minutes before the plane arrived at the gate. I will NEVER fly this airline again!"
Pros: "Got to vegas"
Cons: "The guy 16 rows behind me was wearing cordory pants."
Cons: "Nothing. This flight was cancelled within an hour of takeoff. We were already through security. The only option to rebook was 5 days later, on Christmas eve. I can't imagine I will book Frontier again anytime soon."
Cons: "Totally break my plan"
Cons: "Extra fees. Extra long boarding process. Very Rude and mean, flight attendant."
Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"
Cons: "Schedule delayed twice, huge baggage fees for carry on, poor customer service, terrible and thin seats - gum all over plane"
Pros: "Flight was fine, took off and landed on time, and the price was great."
Cons: "$40 for a carry on bag was a surprising hidden fee."
Cons: "When did Frontier become a Spirit type of airline where everything is a cost? Even a carry-on bag? Will never fly them again. No reclining seats and what was with the tray? Can it even be called a tray?"
Pros: "What a joke. Discounted fair was anything but discounted. They charge for carry ons as well as checked baggage. Overall ticket doubled in cost. consumer beware. Buyer beware!!!!"
Pros: "Everything was great !!!"
Cons: "Uncomfortable thin padded seats"
Pros: "Upon check-in I was practically rushed my ticket, flight was almost 2 hours late, no apologies from crew or empathy shown for this inconvenience, hot cabin, uncomfortable seats, annoying passengers who wouldn't stop messing with their tray, monotoned flight attendant, flight attendants constantly bumping into you while you're seated... The whole trip started on a bad leg and felt like a disaster! I will never fly Frontier again and have spread the word."
Cons: "Was there even a positive?!?! We didn't die, so #winning"
Pros: "The in-flight service was fine."
Cons: "The flight departure was delayed by 45 minutes. $30 for a carry-on bag was excessive"
Cons: "- Crew from SFO to LAS was very rude - Lots of hidden charges. Additional Charge to even pick seats at check in. Carry on baggage is $30 in addition. No complimentary snacks or drinks (soda, tea, coffee) either."
Cons: "You have to pay to reserve a seat."
Cons: "The most inefficient and least cost effective airline in the history of airlines. I am so disappointed in my experience that I may spend the rest of my days advocating boycotting this company."
Cons: "You have to pay for everything, even your baggage. Layak should advise that the price doesn't include your carry on or any baggage"
Cons: "Flight got delayed and notice was sent out last minute. My hotel was booked for the night, and Frontier just wouldn't compensate for it. I called Frontier, spoke to the Frontier front desk people, called customer relations, but all they did was send me on a goose chase. This is the first time I've gone through anything like this. They also charge for seats, as well as bags (carryon and under plane) - RIDICULOUS! I will NEVER fly Frontier again. Also very poor customer service."
Cons: "flight was delayed the boarded plane waited 30 min or so no real explanation and flight attendants were screaming at people to sit down. I have never seen such rude flight attendant. then forced off plane with no reason. flight delayed 2 or so more hours. Rude rude service. First and last time I will fly with this airlines. Just to be clear this was my return flight from vegas to SF."
Pros: "Crew members were fun."
Cons: "The plane was super old. And none of the chairs reclined. And the big surprise was the $35 fee for carry ons lol. Like seriously?"
Cons: "3 hours of delay, no respect and appreciation of the wait."
Cons: "The seats suck . No cushion ,tight fitted , charged food."
Cons: "They charge you for everything. $16 just for the seat, $30 for a carry-on"
Pros: "I like that they flew me to where I laid to go."
Cons: "The crew was discourteous the entire flight--yelling at passengers and not accommodating. At least the flight was $38"
Pros: "When I saw the price, I thought it was low, but Virgin charges the sam without add ons like charging for carry ons. And the seats recline on every other airline, but not in the terrible Frontier plane. As uncomfortable as the Donner Party."
Cons: "Low prices are a bate and switch. Seats were terrible. Won't take Frontier again if I can avoid them."
Cons: "Terrible service"
Cons: "Four hours late . Ruined my night in Vegas . Never again will I fly with them ."
Pros: "A light went out on the plane. Stuff happens, that's not the problem. The problem is it was 3 hrs waiting on for the problem to be resolved. I was 3 hrs + late arriving."
Cons: "Late late late. Delayed on both ends of both flights! It wasn't even raining! No explanation or support from airline. It's cheap for a reason: because it's a worthless airline! Just pay the extra money for a real flight and you might actually get there at a reasonable time. Also: you have to pay for carry on items, use that money towards flying on a better airline!"
Pros: "Short fly thanks Big airport (as well as services)"
Cons: "Very late Not organized Hidden fees ...."
Cons: "Flight from San Francisco to Las Vegas on a Friday night: - 4 hour delay - After heading to the gate to finally board our flight (~30 minutes before departure), we overhear the desk agent telling the people coming to the desk - not even by announcement over intercom! - that the gate had been moved to the INTERNATIONAL TERMINAL. - This meant that we had to run across the airport and go through security again! The agent also neglected to tell us that mobile tickets for Frontier (even on the app?!) were not accepted at the international terminal. On top of that, you would think they'd have at least one agent available at the main counters to deal with any resulting problems. Two friends who could not get in with the mobile app and had to run around to even OTHER sister airline kiosks just to find someone to print the ticket (even the touchscreen kiosks wouldn't print). We even had a friend that did get through security run to the gate to talk to the boarding agent and was VERY rudely told to just "go ask TSA how to deal with it." - By the time everyone arrived to the gate (~30 minutes PAST the projected boarding time), they announced that they would just need a little time to just clean up and turn around the airplane. We take a look aside to see that there isn't even a plane at the gate! Overall, as cheap as these seats might get, don't waste your time your time. You get what you pay for, and a headache to add."
Pros: "Our flight attendant sang us an original song about turbulence"
Cons: "Paying $30 to check a bag and waiting an hour for it to show up at the carousel"
Pros: "I found that a $16 charge to chose a seat was rediculous. I understand a baggage check but a price for a seat should be included in the price of the ticket. Otherwise what am I paying for than a seat on the plane"
Pros: "The flight was extremely delayed and airport staff did not clearly communicate late gate changes or updated boarding times. There was mass confusion and the whole experience was quite unpleasant."
Cons: "4 hour delay makes dick a dull boy Never again, frontier"
Cons: "A $30 ticket ended up costing me over $200 because of all the extra charges for baggage. Never once have I been charged to take my guitar on a plane but they wanted $60 at the gate. Not to mention that I flew Frontier with my guitar for free 3 weeks before this happened. I will never fly with Frontier again. Do yourself a favor and choose an airline that is upfront about what they will charge you for."
Cons: "Beware of hidden cost- you need to pay for a 'carry-on' and seat selection (even within 24 hours of check in) Terrible crew- pilot never updated why we were on the runway and held up for 45 min after we landed. When air hostess was asked politely by one of the passengers, she rudely brushed him off and did not try to find out why. Phone service terrible- wait time over 30min with no option of call back or info about how long the wait time will be. Flight delayed for >3 hours- disorganized between landing terminal and baggage claim with no info Will never fly Frontier again unless they pay me."
Cons: "Baggage ripped off.. Im never riding this plane ever.."
Cons: "They charge for a carry on and a checked bag. So the price tag for your flight is $60 more than advertised unless you travel with nothing more than a toothbrush."
Pros: "As a shorter person, I found the seats to be comfortable (my feet could sit flat on the ground). My husband, who is a foot taller than I am found the seats to be uncomfortable. The flight took off on time and we arrived earlier than expected."
Cons: "When we booked this flight through Kayak, we weren't made aware of all the extra fees. So imagine my surprise when I checked in online 24 hours before our flight. Frontier tries to get customers to pay extra for seats. Some seats have more leg room, so I can see people might be willing to pay extra for them. However other seats were not special in any way but they wanted to charge $16/seat. All clickable seat choices were extra, and no where on the page was it indicated that you did not have to actually choose a seat. I deciced to just not pick any seats and continue to the next screen to see what would happen. A pop up window comes up warning that if I don't pick seats, my party would be assigned random seats and may not be able to sit together. Wouldn't have been a problem for us and as it turns out we were assigned seats together. Then you must indicate how many carry ons and/or checked bags each person will have. I figured we'd each have 1 carry on until I saw Frontier charges $40/carry on! Decided instead to do 1 checked bag, for which they charged $35. Then on the flight, you have to pay $1.99 for any beverages besides water. Alcohol was of course more. Ridiculous to make people pay on the plane for soda or juice. If we had paid for the seats and 1 carry on/person we would have paid an additional $168 (not including inflight beverages). Just not worth it for the level of service. I will be sticking to Southwest Airlines, thank you very much!"
Pros: "Crew was okay."
Cons: "Seats were uncomfortable, flight was delayed by 6 hours and only received a $25 "please don't hate us" voucher."
Cons: "Got the email notification right when I entered the airport that the flight would be delayed. Got a meal voucher for the inconvenience but all the restaurants were closed in terminal 1 at sfo. Will never fly this airline again once I make it home."
Pros: "The short trip."
Cons: "The loud passengers"
Pros: "Boarding staff and Crew were friendly"
Cons: "Not having to be delayed for 7 hours"
Pros: "Horrible had to stay the night in the airport"
Cons: "Horrible. Maybe if the plane actually showed up. Messed up my entire weekend"
Cons: "Practice social distance"
Cons: "No social distancing at all on spirit airlines when boarding, people right behind each other."
Cons: "Spirit is difficult to arrange the needs of passengers with emotional support animals, along with congeniality toward the passenger who hopes to travel with their animal. The passenger submitted (ahead of schedule) full legitimate documentation of medical necessity. Spirit requested an expensive letter of medical/health certification from a veterinary. It is not enough to have a letter indicating that all of the animal's health records are accurately documented and up-to-date, it is required that the veterinarian establish a "certificate of health" that only lasts for a 10 day period from the time that it is written. The cost is $100 and if you plan your visit for over a 10 day period the animal must be reevaluated and a new certificate issued for the same cost of $100. Regardless, all things considered, it has become less expensive to just pay the pet carry on fee where no health certificate is necessary. I found Spirit airlines to be less than accommodating to the needs of a traveler with emotional support requirements. Spirit no longer supplies water to passengers during the flight, so don't forget to bring your own, unless you plan to pay the distorted price of a bottle purchase...CREDIT CARDS ONLY!"
Pros: "I liked how the manager came out to speak with me because I needed to address the poor customer service of her associate. While I was on the phone with customer care, she made an executive decision to take care of my problem, and she did so with a very high sense of urgency. I really appreciate her!"
Cons: "I didn’t like how kayak printed the wrong name and birthdate for my boarding pass which cause all the problems. Then no one wanted to help me because my ticket was non transferable, they wanted me to buy a new tix. All they needed to do was fix the name printed on the ticket or something but no body wanted to do anything"
Cons: "They charge for everything. The plane ticket. To pick a seat. For a carry one. And the chairs don’t even decline or do anything I’m in the worst neck pain"
Cons: "I will never fly spirit airlines again. After having to deboard due to weather we were told to return to the gate in an hour. An email update from spirit airlines arrived in my inbox not too long after confirming this. However when we returned to the gate the plane had left without us. To add insult to injury the attendant at the gate told us that she “made more than one announcement and is tired of dealing with us.”"
Cons: "They would not allow me to board and did not refund me my ticket. They were rude and horrible."
Pros: "Stews were nice"
Cons: "I think your baggage price is too too high. I feel what I saved in money to use your airline was lost in baggage fees."
Cons: "While I waited to check in because I couldn’t get the kiosk to work the, unannounced by booking or airline, 45 min pre-boarding check in time lapsed. With 41 mins until flight time, no bags to check, the agent tells me I’m too late to get a boarding pass. WTH! Missed flight- missed event! Never again!"
Pros: "Super fun employees!!!"
Cons: "Paying 40 for a carry on for each flight. Paying additionally for a seat on each flight. The overcom was barely audible. It just sounded like mumbling rants. Our flight was delayed right before take off so we had to sit on the plane without being allowed to get up. There was only about 10 mins to use the bathroom becuz they tried to squeeze in drink service to a short flight. The passengers were ancy from waiting around for so long but the flight attendants kept reprimanding passengers."
Cons: "They hid the baggage fee by excluding it from cost to book flight. I was traveling with 2 other family members and had to pay extra in order to sit together. Will never use this airlines if there are others available."
Cons: "The charge for bags is astronomical. I paid almost as much for my bags as I did for my whole flight, that's not right."
Pros: "Nothing. I could not board."
Cons: "My email confirmation for this flight did not mention that I needed to check in 45 minutes before departure. I was running slightly late, but still had enough time to check in and board if it were any other airline. When I got to the Spirit terminal, they would not let me check in, and I had to miss my flight. This is something that should have been made absolutely clear in my confirmation email."
Cons: "A friend and I were unable to check in online. Due to LA traffic we arrived 40 minutes before departure and the very rude desk jockey refused to even consider allowing us through. (Hard and fast rule: No check ins within 45 min of departure.) No seats were offered on a later flight either. The desk clerk was smug and indignant and his rudeness caused my friend (with a recent traumatic brain injury) great duress. We were extremely dismayed with Spirit Airlines and will never fly with them again. We want a refund!!!"
Cons: "They delayed the flight 2 hours"
Pros: "quick boarding on and off the flight; seats semi-comfortable"
Cons: "anything that is not a single personal item (carry on and luggage) costs $60 each"
Cons: "The regular seats are extremely uncomfortable. I'm 5'11" and my knees were touching the seat in front of me. On our way home we bought the bigger seats because we already had our return flights. Had we not we would've gone with a different airline. This will be the last time we fly spirit. We've flown them before and I don't ever remember the seats being so small and uncomfortable."
Pros: "Did not like nothing"
Cons: "Crew very rude, careless for the need of pasangers My fly was deleyed and lost my connection fly When I try to ask what was going to happened now Nobody knew they just said to wait for a supervisor that she would let me know my options Supervisor showed up after 45 minutes Then she send me to another airline were they put my family of four all over the plain after paying for seats so my family will be together Very terrible airline my luggage got lost also when they put us in the other flu"
Cons: "Kayak is asking me how my flight was when I'm still waiting to board."
Pros: "The staff and crew were very courteous and kind and helped ensure that everything went well."
Cons: "I didn't enjoy the fact that checked bags were 40 a piece, and that I was limited to one carry on. I booked through a third party site and it wasn't made clear to me that this was the policy. Though it is certainly my responsibility to read and understand the fine print, I've had such a pleasant experience with other airlines that I didn't think I needed to. My fault entirely, but I will not make the same mistake again. Further, I met with some friends at the airport on the same flight, and Spirit lost their expensive and irreplaceable scientific instruments. Though I imagine and hope everything will be okay and the boxes will turn up, Spirit apparently has no process for tracking bags. That isn't acceptable to me. Though the experience was overall smooth (minus paying 80 dollars unexpectedly for round trip checked bags) I will gladly and confidently choose other airlines over Spirit in the future."
Cons: "How they charge for everything, the luggage fee was ridiculously expensive, maybe twice of what the other airlines charge, not even a carry on is free, and not even mention while in the plane they don't give you a water without charging you. Customer service is bad."
Pros: "How quick the flight was, the crew was funny."
Cons: "The extra fees for checking in, bags and carry on. They get you on all their fees that's not stated in the website. Will never fly with them again."
Cons: "The fact that you charge for everything, I couldn't even get water when I was coughing .. I WILL NEVER FLY SPIRIT AGAIN!"
Cons: "I was never told I was going to pay 55$ to bring a carry on on board. This was extremely deceiving."
Pros: "Flight was delayed for 1 hr... staff kept saying 10 mins and then 10 more mins and it ended up being 1 hr."
Pros: "First and last time I ever fly through this Airline they have very unfriendly and incompetent staff @ the check in desk. Expensive! ! $104 extra for 2 small suitcases, one way!! Forget the free peanuts and drinks, you have to buy them!! Mever agsin!! Southwest jhere I come!"
Cons: "PRICE! STAFF 1 CHECKING IS HORRIBLE!"
Pros: "I found that my flight was very economical , on time at a convenient time , & that's all that I am interested in . Thankyou very much."
Pros: "Saved my missed flight going to Ohare .."
Cons: "Extra charge for carry on"
Pros: "Nothing. This is the first and last time I will fly spirit."
Cons: "They never sent a way to check-in early and refused to check-in people flying into Vegas from LA because they were 5 minutes late to check-in while we had spent 20 minutes waiting in line. This airline is an absolute joke."
Pros: "Nice seats on plane. That's about it."
Cons: "Lack of transparency, not really a "low-cost" carrier - charged us double for bags at gate after telling us on the phone the price was half (and didn't tell us of the discrepancy between online and at gate costs), spent more on bags than on the flight itself. Very frustrating staff at airport, who were rude when we were thoroughly confused about the pricing of the bags."
Cons: "Baggage fee which was surely a scam. Wanted to check during booking. Took 1 hour and the system did not allow me to do it. I realized the trick was to pay more later on. This is scam. My trip was more expensive than more reputive airlines. Even though the price advertised was cheaper on Spirit to start with. They make more money with baggage fee and fee for water not even food."
Cons: "On time departure and arrival or compensation or small token of apology for the inconvenience"
Cons: "I was ripped off because when we baught the ticket - including speaking to a sales agent no mention was made of 50$for Suitcase. As the guy at the reception said: " It is in the small type". I felt cheated, will never fly you again and tell mt friends about it and have a nice day"
Pros: "Worst experience ever"
Cons: "They over booked and didn't have room for me on flight and then wouldn't refund or do credit money hungry"
Cons: "I did not like the extra fees for seat selection, baggage - even for carry-on which by the way was more expensive than check-in luggage. And no complimentary drinks! What I thought at first was a reasonably priced flight of $78 from LAX to Vegas turned out to be $118 after one check-in luggage with no seat choice and no drinks. I could have flown on another airline for the same cost with better service."
Cons: "They let the people in front of us go on but not us"
Cons: "You CANNOT forfeit the second flight if a customer misses the first leg. That is ridiculous! A customer has paid for the whole flight so they should be able to choose to use either or both legs. I will never use SPirit again"
Pros: "Quick flight to Las Vegas."
Cons: "The employees were very unprofessional. When I arrived to board the lady Continurd to be on her phone whilst walking up to board. It took 4mins to get off her phone and scan my ticket. The flight attendants were very rude. One flight attendant was eating pizza while going through the aisles. I could not believe how unprofessional this experoence was. I will probably never fly with with spirit nor recommend this to anyone. Lastly, They did not inform me that I had to pay for a carry on to and fro my destination. Not very happy with that either. I paid overall $138.00 and booked 2 months prior to coming to Las Vegas from lid Angeles. I could have got Soutwest airlines for cheaper. So misleading!"
Cons: "they nickel and dime you for literally EVERYTHING. you think you are saving money purchasing a cheap ticket but once you add in your suitcase and God for bid a soda or coffe while on the plane you're at double the cost of the original ticket price. I know they warn you of the small amount of space but my knees were jammed to the chair in front of me, I'm 5'8, so not like I am abnormally tall. it was just a bad enough experience all around that I would advise no one to take the airlines, especially for a long routed trip!"
Pros: "Crew was so sweet but they wouldn't stop talking over the intercom through the whole flight. It was pretty annoying"
Cons: "They charge for everything. They charged me $90 for my small carry on. The check in kiosks weren't working. They were super understaffed and they almost made me late for my flight even though I arrived an hour and 45 minutes early. I won't fly with them again"
Cons: "I'm baffled that it's $55 to check a bag. Or $25 to move 2 rows up to a seat the same size. Or how ever much to get water on the plane. Poor business model. I was flying home last minute for a funeral but I highly doubt I would use Spirit again."
Cons: "It was 90 minutes delayed, we were given no information about the delay and we missed out connecting flight."
Cons: "My flight was delayed from LAX to Las Vegas, ok delays happen, but at first it was a couple hours then it got up to six hours! They wouldn't cancel the flight and told everyone they had to wait until 12:30AM before we would even board. That meant we would arrive at 1:30ish in the morning! I took time off work, bought UFC tickets, was meeting friends from out of town, getting there the next day wouldn't work for me. I tried to book another flight but it was too late, customer service was a joke, they told me because the flight wasn't cancelled there was nothing they could do for me. I told them my circumstances they didn't seem to care. To make it worse they said if they did cancel the flight they could get me on another flight to Vegas in time! I asked to speak to the person making the decisions and she was very rude and told me their fight would get me there...at 1:30 am and just wait "they'll be giving everyone food vouchers at 10:30." I eventually got a refund for my flight after an having to talk to 3 people and an hour later just to get my money back for that. The kicker for me though, who's going to pay me back for the tickets and time off work? Never flying with spirit airlines again."
Cons: "My flight was delayed until 1:00 am. I didn't receive an email or a call. I missed my presentation at the mgm grand I had scheduled Saturday night. Spirit did not want to help me in any way. They basically said I can either take my full refund or wait until 1:00 am. No customer service at all. So I cancelled my entire trip this weekend. Huge disappointment!!!!!!!!"
Pros: "Getting to my destination"
Cons: "This airlines charges for everything. I called and got specifications for a free carry-on, went and purchased a bag based on the information provided and then incurs hundred dollars cost to carry the bag from one point to another. This was insane because my outbound flight was less than half full and my return was about 80% full. Additionally the width of my bag was the same as the free carry-on and there were is no issue getting it into the overhead compartment and leaving room for other people, in other words it did not reduce the amount of space available to other passengers. Additionally, in order to reserve a seat it cost me $16. The total cost of this trip on spirit exceeded The cost of flying on any full-service airline at short notice. The cost that I paid exceeded first class fair to my destination if I would have booked two weeks in advance. The planes are clean but are extremely tight and The seats do not recline. The tray tables are the size of a small tablet and the cost of any sort of drink or food is at very least six times the cost of the item at any grocery store. This airline clearly is interested in having one shot at a customer and not at acquiring customers who will do repeat business. Several of The people at my business event who also flew on this airline had a similar experience. Like myself they will never use this airline again. I fly Southwest often and I would encourage anyone I know to fly on this airline. I also fly a great deal on American which is not as nice as it was years ago but still is far nicer than many of the other airlines. Before you fly Spirit I highly recommend that you find out all of the cost that you might incur. I made the mistake of booking the airline on kayak and had no warning of the added cost. Kayak screwed up by not warning me and Spirit put the screws to me as hard as they could."
Pros: "once the vegas flight was cancelled, the supervisor was quick to book a flight to florida for me. he gathered and tagged my luggage himself and kept in touch with the flight staff in the terminal to let me know how all was going as this process was taking place. he was truly awesome and the ladies helping in the terminal that day were wonderful!"
Cons: "it would have been nice to know that the flight was going to be cancelled early. whichever plane was being used was a few hours late arriving at LAX. the vegas flight was then put off a number of times with new delayed times being posted. would have been a lot easier if it was cancelled right away and then new bookings could have been done and taken care of earlier."
Airlines flying from California to Las Vegas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Las Vegas
Masks required on board, masks provided on flights from California to Las Vegas
Social distancing seating
Middle seats unavailable to book on flights from California to Las Vegas
Testing for antibodies, testing for symptoms for flights from California to Las Vegas
Waiving of change fees. Search flexible flights from California to Las Vegas