Pros: "Aeromexico Boeing 737s are great. No complaints here."
Cons: "The puntuality"
Cons: "Waited on tarmac in Mexico Cory for 50 minutes to park the plane"
Pros: "Missed it"
Cons: "Give back money"
Pros: "on time"
Cons: "AC on boarding!"
Cons: "Not every flight has internet access"
Cons: "Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable"
Pros: "Excellent flight. Aeromexico is great"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Cons: "Entertainment system stopped working 1/3 of the way into the 4 hr flight. Gate personnel at LAX were not ready for our arrival and it took an exceedingly long time to deplane. Initial beverage service was slow - didn't begin until 30-40 minutes after take off"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Pros: "Seats not with big space but ok for a two hour trip. Crew attentive and very nice."
Cons: "Boarding. Riding on a bus before having access to the airplane is not comfortable. Can Aeromexico not afford what other airlines do? Food is just ok. A cold croissant is a poor example."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Cons: "2.5 HOURS DELAYED"
Pros: "Aeroméxico has the best in flight service aboard of any airline today!"
Pros: "vuelo sin demoras"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "Brand new plane"
Cons: "Flight was delayed"
Pros: "On time"
Cons: "So so beverage selection"
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Cons: "Hot inside the plane"
Cons: "No food, no entertainment"
Cons: "I never took the flight since Kayak’s blames me for not in putting the correct name of the passenger. Your policy on name change is ridiculous. I never input my name as the passenger. The ticket was for my aunt. Kayak has been the worst experience I have received."
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Great experience overall on this flight, only problem was that my lie-flat seat was broken and would only recline. Good food, great crew. Staff at Aeromexico Premier Salon Lounge were OUTSTANDING! Food could have more assortment, but was better than most lounges in the USA."
Cons: "lie-flat seat was broken and would only recline, so didn't really get what I paid for. I wasn't the only person with the problem, as 2 other seats were the same. MEX airport desperate need renovation. It looks like something from the 60's that hasn't been maintained well. Not up to standard for a country's Capital City."
Pros: "Thank you my flight was great the airline took tine to make changes to make my flight less stressfull"
Cons: "Nothing I disliked."
Cons: "Delayed as usual, 1 hour flight tend to be 2 hours in the airplane. Turbulence"
Cons: "Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible."
Pros: "They were friendly and professional"
Cons: "hablo Espanol no bien"
Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Cons: "Our flight was delayed"
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Cons: "Terrible staff"
Pros: "Great entertainment options. Good food Although the flight was completely full the crew was attentive and nice"
Pros: "Thr dervicr"
Cons: "I have to pay $60. Dollars"
Pros: "Friendly staff, good food. Flight on time."
Cons: "No complaints."
Cons: "This was the last time we trust kayak"
Cons: "As all the comment I have put, the crew occupied the front passenger baggage space, that really hurt the feeling of the passenger because people seems bring a lot off baggage from Mexico. So please think about the passenger in the first place! The other bad experience is when I arrive Austin my baggage didn't come out as priority baggage! I need to wait almost 20min which cause me more time to go though custom."
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Pros: "The flight attendants were very nice"
Cons: "No clear instructions on where to go or gate information inside of the airport"
Pros: "Flight was only minorly detailed (this is a major plus for Aeromexico, which is ALWAYS late)."
Cons: "Flight was minorly delayed"
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Pros: "Charged me for extra bag and then lost both bags"
Pros: "Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
I’ve never had an issue with Spirit. I think people kind gang up on them because they’re an easy target.
Pros: "The only thing I liked was the check-in process"
Cons: "It was absolutely horrendous we were packed in there like sardines I will never ever fly Spirit again horrible you couldn't pay me"
Pros: "No they weren’t professional at all"
Cons: "More pad on the seats"
Pros: "Nonstop direct flight. Appropriate spacing / distancing from other passengers."
Cons: "Departure was late. Seats are too narrow."
Cons: "They did not refund our ticket during covid-19"
Pros: "The price for me to fly from Detroit to Austin on Spirit was great. Thank you for making travel more affordable yo see my family!"
Pros: "The cheap cost of the flight."
Cons: "The floor underneath my seat had melted chocolate smeared all over the carpet. Absolutely disgusting."
Cons: "Free snack and drinks. Movies"
Pros: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Cons: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Pros: "Seat 2 c was great but wish it reclined. Baggage service was good. Flight attendants were nice and friendly. Snack and drink selections"
Cons: "The wheel chair service was mediocre, too long wait for wheel chair and attendant in Austin and Orlando. The check in process was too congested for a handicapped person. Rows were too close for wheel chair make check -in."
Pros: "It got my to where I needed to go....eventually"
Cons: "Didn’t like the hidden fees such a buying your seat. Good thing I checked my email the night before and saw that. Flight was delayed 4 times with no explanation. Won’t be booking again with Spirit simply over the hidden fees."
Cons: "Free snacks and movies and reclining chairs"
Pros: "The crew did a great job and the plane was clean"
Cons: "Spirit will do ANYTHING to make an extra dollar out of you. They wanted to charge me $65 for an additional bag that was the size of a grocery bag. It’s very excessive and the flight was not completely sold out"
Pros: "The crew was fun!"
Cons: "It was all on point"
Cons: "Went from an expected 7 hr layover to an unexpected 12 hour layover"
Cons: "Boarding not clear over overhead. 2 flights boarding at same time, both through spirit made things confusing for passengers. Speaker not loud and clear."
Cons: "Good value upto a point."
Pros: "My landing was great"
Cons: "No one announces the boarding of the flight."
Cons: "I managed to book one of the best seats on the plane....not sure how I did it but I will do it again!!!"
Pros: "Left on time, got in early.staff was nice"
Cons: "Not paying for water.."
Pros: "I wasn’t expecting much from a “discount” airline but was pleasantly surprised by the crew and over all experience"
Cons: "Roomier Seats"
Pros: "Pilots were very late, we sat on the plane about 45 min waiting."
Cons: "On time crew, or not board so early if the crew isn’t present."
Pros: "Crew very attentive with smiles. I don’t care for the tight seating with no entertainment offer. No plane should not be without WiFi. One complimentary drink should be included."
Pros: "the plane didn't crash"
Cons: "they had the air up extremly high, keep the overhead lights on and very bad attitudes"
Pros: "Friendlyness . Clean inside"
Pros: "Stewardess gave me a military discount. Very much appreciated"
Pros: "The flight crew from Newark To Myrtle were outstanding. They were a fun bunch and made the flight very pleasant."
Cons: "Flight was delayed due to high winds. This was of no fault of Spirit Airlines. Seats very narrow and don't recline. no complimentary drink and /or snack. You had to pay for it."
Cons: "Leaving and coming while on the runway getting ready to fly off the plane cut off which scared my child.."
Cons: "Moving departure time back n forth"
Pros: "On time this time."
Cons: "Flight cancelled after multiple delays. Took hours of waiting to get next day's early morning flight from another airline. Would not reschedule return flight without additional charge although Spirit caused disruption on my travel plan and important meetings."
Cons: "A friend and I were unable to check in online. Due to LA traffic we arrived 40 minutes before departure and the very rude desk jockey refused to even consider allowing us through. (Hard and fast rule: No check ins within 45 min of departure.) No seats were offered on a later flight either. The desk clerk was smug and indignant and his rudeness caused my friend (with a recent traumatic brain injury) great duress. We were extremely dismayed with Spirit Airlines and will never fly with them again. We want a refund!!!"
Pros: "I arrived safely."
Cons: "The flight attendants were extremely rude to a few passengers on the flight. It was also a late flight and the attendants in the back were the MOST talkative ever."
Pros: "Ticket agents were kind. These poor people are enduring abuse from cranky travelers -- but they are just doing their job. I hope spirit airlines compensates those people in recognition that they are working for an unorganized company."
Cons: "Even though I selected to receive travel updates on my text and email, I was given no notification and paid $50 for a taxi to the airport..."
Pros: "Easy process and was helped when i needed it"
Cons: "Seats are small, if i was wider i would have been uncomfortable, but that is the way it goes these days"
Cons: "Not even water was offered has to pay for it my seats where given to somebody else they charge me for my carry on"
Pros: "I always love the folks at Spirit. The only thing is flying out of Myrtle Beach instead of Charleston. I wish they were in Charleston. Love y'all!!"
Cons: "Most uncomfortable seats I have ever been in.. Also had to sit on the tarmack for almost a hour the crew was very unprofessional I guess you get what you pay for I will never use them again."
Cons: "Crew not very friendly"
Pros: "On time and staff very accommodating"
Cons: "No much leg room"
Cons: "It felt unsafe. The crew didnt care that someone had incorrectly boarded the plane."
Pros: "On time"
Cons: "Cramped seats. Up charge for EVERYTHING"
Pros: "Arrived early, flight attendant was very kind as soon as I entered the plane!"
Pros: "Direct Flight, short, good piloting through strong winds"
Cons: "No drink service, prepare to buy everything with CC Low rate plane ticket, bags are expensive and it was $3 for water. Chairs do not decline, plane loud, no entertainment. Good for short trips with just carry-on baggage"
Pros: "Ease of boarding and check in"
Cons: "Nothing was objectionable"
Pros: "Smooth flight.great workers there."
Cons: "you have to pay for water.spirit should offer water as a free beverage and consider adding wifi to their planes."
Pros: "It was safe and fast"
Cons: "Too many delayed Times and too cold for me. They also have too many fees added to total cost"
Cons: "Outrageous bag check prices, they charge $3 even for water, close-call landing, and it took them over 2 hours to offload our luggage. It's just as expensive as the other flights when you add up everything. Thus, it's not worth the terrible service and headache."