At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
Boarding was a cluster, the gate agent was rude, the plane did not have wifi, the movie choices were prehistoric, the plane was unreasonably hot and we were late.
4+ hour delay, could have told us in Philly
did NOTHING to compensate, not even a free drink
taxied out to the runway to only sit for another half hour
overall just terrible
temperature went from Very warm to cold & back to warm.... could not adjust it
the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.
Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.
We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.
Delayed flight, not too bad. But the screaming children and too tired parents to do anything was frustrating. The seats where uncomfortable and dirty, the screen to watch movies was hard to see. Wifi barely worked and was super slow.
$35 to check a bag.
$40 for any carry-on that doesn't fit under the seat!
$6 just to select a normal seat.
They make you pay for all beverages or food except "complimentary water."
Very old airplane, if you have any carry-on you'll have to pay $45, the crew wasn't really that friendly, the plane just felt old, like the oldest plane I've ever been on. It didn't take turbulence well, so we were getting knocked around the entire flight. They were offering 'free water" as if it were some big favor.
After flying Frontier Airlines for the first time with my 4 year old daughter, I was pleasantly surprised with my entire experience. The staff was very friendly and helpful at the gates, the flight attendants were amazing and both of my flights arrived earlier than expected!!! I will fly Frontier whenever possible!!
No airline miles for flying with this carrier, but for the price of my tickets and for the savings it didn't matter to me anyways!
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