Good service and courtesy of the staff
A lady who wouldn’t shut up next to me. And the baggage crew ( probably not American ) out my bag on with everyone else’s and it was to go to the security
I like the timeliness. The meal could have been better though.
Cons: "Excellent service!"
Pros: "Crew was great. Plane was clean."
Cons: "My bag could have arrived with me in Des Moines. Instead I had to go back and pick it up the next day."
Cons: "Social distancing"
Pros: "Very professional, courteous, and helpful crew. Especially the 2nd flight."
Cons: "Another pre- wrapped snack later on."
Pros: "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
Cons: "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
Pros: "Seats were tiny."
Cons: "Had a decent flight until a rude baggage handler brining up bags to passengers in the jetway surprised me. Had a good flight until the attitude got in my face."
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Cons: "The seats are very uncomfortable"
Pros: "Very good crew."
Cons: "Hate the kiosk check in"
Pros: "Puntual, connexion gates very closed,"
Cons: "I need to paid 100$ or more to have a seat"
Pros: "Service and boarding was smooth and friendly."
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Cons: "Delayed for more than 2 hours, at midnight, then more delay over the plane"
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Cons: "A huge queue due to AA policy to un respect BA policy of free 23 kg checked luggage of Int’l flights. A scandal, a shame. Won’t travel anymore with BA & AA."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Pros: "The staff was welcoming and it felt good!"
Pros: "Crew was very nice Flight was very comfortable"
Cons: "Mediocre snack/meal"
Pros: "Boarding was a breeze"
Pros: "The crew even at the economy class were very nice and accommodating though we're not Caucasians."
Cons: "flight delayed in Mazatlan 115 minutes, although told time would be made by pilot, not true.. No help in DFW, missed flight, had tickets in first and had to settle for coach 3 hrs. later."
Pros: "Boarding process, information flow, crew hospitality was excellent and professional."
Cons: "Food was very basic and bland. Drink choices were fine."
Cons: "Equipment malfunction at 11 pm is always really nice."
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Cons: "I felt like cattle. Horrible for long haul flights."
Cons: "This boarding by groups is inefficient."
Pros: "I will only book a flight on a 777. The wifi and movies are a great perk!!!"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."
Pros: "Staff was friendly and flight was timely."
Cons: "Bad smell on the plane and 20 minutes of turbulence."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Pros: "Flight took off and landed on time."
Cons: "Nothing really. A very typical flight."
Pros: "Loved the idea of a screen in front of me, but mine didn't work"
Pros: "Staff was very courteous and friendly."
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Pros: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Cons: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Pros: "Flight was okay"
Cons: "I should have gone the day before!!!"
why did they have to check me and and my backpack without any reason and my permission at gate 33 ? And they forgot to check my duty free bag, i was at the duty free to buy cosmetics the whole time and try to run quick to the gate so i could board so no one have to wait on me but then got checked again by the gate for no reason..does my face look like a drug dealer or using cocain and do they know how to use and purchase cosmetics ?
Came from overseas (India). Had a 10 hours lay over then my connecting flight got delayed for 3 hours. Aweful experience
Pros: "Landed early and everything was just as expected."
Pros: "The crew was really nice"
Cons: "We had a 3 hour delay."
Pros: "The crew was very good."
Cons: "The gates were backed up due to cancellations and weather. Missed flights, lost luggage and some very angry people."
Pros: "From checkin to landing, it was a good and comfortable flight."
Cons: "No problems."
Cons: "Flight attendants didn’t care about service!!"
Pros: "Loved that I was in the single seat and it was a quick flight"
Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."
Cons: "Late and confusion, slow boarding, plane not smooth."
Cons: "Staff was very unprofessional looking. Hair hanging in faces, not dressed alike, and over weight to the point of touching both sides of the aisle."
Cons: "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
Pros: "perfect timing, nice plane"
Cons: "Restroom not clean"
Pros: "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
Cons: "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
Pros: "In general crew is awsome, the things I didn't like are from the airlines administration."
Cons: "First of all I have to pay for my first bag even If it's an international flight?!?! It was a one and a half hour flight just to cross the border, the ticket cost over $300 and still I get charged for my first suitcase... Second of all, SINCE WHEN PEOPLE HAVE TO PAY TAXES JUST TO BRING THEIR BABY IN THE LAP?!?! C'mon!!!! And the worst, you don't let people now about this so at least we can pay it in advanced since we don't have a choice, but it is anoying that someone leave USA without paying extra just to bring your baby with you and then flying in the same aerline you are not aware you have to pay for him without notice and been inform in advanced. Third and last ... I NEVER GOT MY BOARDING PASS TO PRINT AT HOME by email, either any information or update about my flight...."
Pros: "Competent, organized, pleasant and efficient staff, on time"
Cons: "I was not able to sit with my husband and the man next to me drank a a bunch of red wine and the attendant brought him whiskey after that until he passed out with his baby over my lap."
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Cons: "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
Cons: "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
Pros: "The flight attendant was professional and pleasant"
Cons: "Boarding in Houston was disorganized"
Cons: "no food or entertainment"
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Cons: "Two hours late!"
Pros: "Flight and experience were great."
Cons: "I would expect when I book a Luftansa flight to fly in a Luftansa jet. This flight was carried by United and I did not know that until I arrived at the airport."
Pros: "Onboard service"
Cons: "The fact that we had to pay extra in order to have room to Cross our legs."
Pros: "Everything was great. Service. Attention. Cleanliness. Quick flight"
Pros: "The flight attendant in coach was very nice."
Cons: "Seat assignment was last seat on the plane, next to the bathroom... and the luggage return was slow."
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "Delays, rudeness, doesn't have its act together. Must be United Airlines"
Cons: "That was the worst travel experience of my life. All flights were delayed, customer service was rude, made me sleep on the floor in the airport, recieved no compensation. A 6 hour flight took 36 hours"
Pros: "Very good ,service from.service desk and people on the plane veri nice ."
Pros: "the flight was very pleasant thank you very much"
Pros: "Like the treatment,very gentil personal and the attention whit the passengers,like the way to precede my boarding pass, luggage,i like that way to explain process of emergency situation does tips save life's iam happy Great very satisfied services."
Cons: "No coments"
Pros: "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
Pros: "Great experience on time"
Pros: "The price"
Cons: "The size of the plane"
Pros: "Service during flight"
Pros: "Flight was okay"
Cons: "Luggage was not in Birmingham for the flight until next day in the afternoon"
Cons: "Inconsistency of United over size baggage embargo."
Pros: "The crew was awesome!"
Cons: "Everything went very smoothly. No real complaints"
Cons: "8 channels of looped shows and movies. Too long a flight for that...and then have to use my device to watch on the free part of the wifi.so no battery left. For this price? And I booked through Lufthansa but flew United. Bad form."
Pros: "Everything was excellent, but the best was that the flight time was shorter than expected....coming abd going."
Pros: "Great service. Free Internet and movi9"
Cons: "Seat next to the restroom"