This planes staff was top tier. Everything went great and had a great flight home.
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
Plane still had screens for watching movies. Good selection too.
No access to the Wi-Fi, noisy group of people made it difficult for me to hear through my earbuds. Snacks and drinks - limited service when your seat is at the back of the plane - people up front are always served first and the back gets whatever is left. Not pleased.
Two hour flight delay, it was awful and loss of sleep.
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
It was delayed several hours which delayed our connection in Denver. Not happy.
Apparently the WiFi you buy on on one flight doesn't carry on with connecting flights.
This was for the LOS to FRA leg of the flight Checking in and boarding was not good The staff at the gate were not helpful and targeted the customer and delayed the customers boarding unnecessarily The flight was delayed for about two hours and later for a change of boarding gate The waiting area was overcrowded with no seats available for passengers and lots were left standing for a long period of time
Sitting in row 31, you could smell the bathroom during the entire flight. It was pretty disgusting.
We had multiple delays and a medical incident during the flight. We barely got a glass of water during the over 4 hours we were on the plane. Somehow first class got all of their service. It would be nice if all of your paying customers got the service they paid for.
Short hop but nice crew, efficient processes and all very timely
I had no problems but the changing of planes that I was supposed to be on was confusing. Maybe it would be helpful to let people know your flight changed. Not everyone understands airports or how flying works.
The seat was not even cleaned. It has full of cookie crums probably from last flight's passenger. Its basic expectation that, seats are clean.
For some unknown reason, my checked bag didn't arrive at the same time. I got to my destination about 30 minutes late (5pm) and my bag was delivered to my hotel at 2:06am.... in the past 4 flights with AA, they been delayed and I've missed connections and my bags. Poor service.
2 hours delay on my flight causing me to miss my connecting flight. Cause was for maintenance. I understand maintenance is important but maintenance should be done before boarding people!
American flight was diverted and delayed but app didn’t show that information so I wasn’t able to change my connection until the last min.
Our flight from Eagle to Vail was delayed to the point we missed our connection to Savannah. Now we’re a family of 4 in a hotel room with luggage, no toiletries, no clean clothes. Gate attendant said the delay was mechanical but it was put in the system as something else so no compensation. That’s just wrong.
Full flight so overhead bin space ran out & bags had to be checked. When you’re in the last boarding group, you might as well expect that. Don’t pay to check bags though because when they run out of space for carry-ons, they check your bag to your destination for free. When traveling with children, no need to pay extra for seats, they will assign seats & have to sit your children with you.
Any sort of gluten free snack option would be nice
