Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 21% increase in price.|
Average price round-trip
|$196||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, United Airlines and Air Canada have all waived their change and cancellation fees on flights from Colorado to Dallas/Fort Worth. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Cons: "Engine problems-2 hour delay"
Pros: "20 minutes ahead of schedule"
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Customer service"
Pros: "What a city.. Unique for hell sure..."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Pros: "Great,I loved it!"
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "Nothing at all"
Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."
Pros: "On time, boarding very fast and crew very friendly"
Cons: "My son's seat was filthy with red stains of some liquid on the tray and window"
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "The crew was very nice"
Cons: "Most of the food on the menu was not available"
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Flight took off on time and arrived about 30 minutes early."
Cons: "They lost my baggage"
Pros: "on time travel care in treating my visitors from Kenya Africa"
Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."
Pros: "you still get a complimentary snack and drink"
Cons: "I had no room to move and my legs were stuck"
Cons: "We needed to get off the plane bc of a fuel spill, otherwise was fine."
Pros: "Only 15 mins."
Cons: "Seats were tight."
Cons: "The people taking the tickets were rude, only in Atlanta. The people in Denver taking tickets were very friendly."
Pros: "The crew is the only postive thing about this flight..."
Cons: "Bordining unloading and in general the comfort thing is a joke...."
Pros: "Plane had minimal turbulence and the bags checked free because my husband is active duty military"
Cons: "Checked in Over 2 hours early for the flight and was given the row right next to the bathroom and in front of a screaming infant for a red eye flight. The crew talked, or rather shouted in their back of the plane seats for the entire red eye flight while most of us were trying to sleep. I'm not sure if they were trying to talk over the screaming toddler or the general plane noise but being able to hear every word of their conversation despite the aforementioned and with active noise cancelling on seems unacceptable. They should be trying to control chaos not add to it."
Pros: "They kept us updated of new departure times."
Cons: "I didnt go from Denver to Atlanta because they had to rebook my flight due to too many delays. There were about ten delays total between both flights, including plane switches and last minute gate changes. Some was due to wind but others said this happens often."
Cons: "Another delayed flight."
Cons: "Everything was dandy!"
Cons: "Missed connecting flight"
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Our crew."
Cons: "Flying at supersonic sound."
Cons: "You were out of earphones"
Cons: "The flight was delayed. I would have missed my connecting flight so rebooks through another midpoint. That flight was cancelled. Love AA! ☹️"
Pros: "Flight attendants were very good."
Cons: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Cons: "Flight time was changed twice"
Cons: "They have very long and annoying credit card announcements"
Cons: "Delay due to equipment failure, were not able to estimate delay"
Pros: "on-time, courteous flight staff"
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Cons: "Such tiny seats."
Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"
Cons: "Seats are cramped"
Pros: "Pilot made up time so we made it in early!"
Pros: "Everyone was courteous. Flight was on-time."
Pros: "The crew on both legs were attentive, especially in helping people with connections deplane in Dallas. Boarding was easy. Checking one suitcase for free was good."
Cons: "the first leg of the flight was delayed. The information about when it would leave kept changing at the gate. I would have appreciated some extra food due to the delay... I was unable to get food in Dallas, which my scheduled layover time would have allowed."
Pros: "Great service and smooth flight. Love American!!"
Cons: "Everything was outstanding!!"
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Pros: "Boarding moved along well, even though there wasn’t special boarding for families with young children. The plane was really comfortable (new 2x2) and the staff was really friendly."
Pros: "Food and entertainment were great"
Pros: "Everything was on time and handled efficiently and courteously. I was pleased with everything."
Cons: "Maintenance problems, late departures, uncomfortable airlines"
Cons: "Older A321 plane, WIFI horrible and no seat back entertainment as on newer A321s"
Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"
Pros: "They were on time"
Cons: "The A321 had the most cramped seating I've ever experienced. The video in the seat back didn't work properly going or coming back. Boarding was slow. I don't know why they don't load the rear seats first so you don't have to wait for everyone ahead to secure their carry-on luggage. If they didn't charge so much for checking a bag there wouldn't be so much carry-on baggage"
Pros: "New plane, fair legroom, comfortable temperature, a couple nice FAs, couple mediocore ones."
Cons: "IFE completely broken, mediocre apology. Sat on ramp 15 min after push. Zero explanation or status update. Typical small pretzel or cookie and soft drink."
Pros: "Im still waiting to get on a plane..."
Cons: "Since TSA took so long I missed my flight by 5 minutes. Then I was put on standby. Ive been at the denver airport for 10 hours and the plane i was going to get on has mechanical problems so the flight is pushed back until 7am tomorrow. Ill have been at the denver airport for 26 hours and then i have to wait on standby again in Dallas. Who knows when I'll actually get home. American airlines is not even offeri6mg any vouchers or anything. Worst flight ever."
Pros: "Friendly Staff - on time"
Cons: "No leg room even though I paid to upgrade my seat !"
Pros: "Love the movies!!!"
Cons: "Passengers are allowed to take too much on the plane, which makes boarding & getting off take WAY TO LONG. If American would follow Southwest and allow 1 free bag, this problem would end. E"
Pros: "Overall great flight and great service. No complaints!"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Pros: "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
Cons: "I didn't have a problem with the airline. Just a couple of passengers."
Pros: "Entertainment modules in cabin were nice"
Cons: "Forced to check my bag in at the gate. Upon completion of boarding, there were several empty spaces in the overhead bins, and my bag could have fit easily. Upon arriving in Houston, baggage claim was VERY slow. Small flight of less than 30 people. Southwest had 3 flights arrive and complete baggage claims by the time our bags became available. Airport personnel confirmed that it is typical or normal for American because they operate with a small "skeleton" ground crew. Flight arrived just after 11:20pm,, but wasn't able to head out for transportation until after 12:30am. VERY upset and disappointed with service."
Pros: "For the first time, ticket counter from the Denver American air assistant patiently review the my connecting flight when flights were delayed twice!"
Cons: "AA keep announcing they will be delayed hour at the time and with east coast time changes, I almost couldn’t make it to fly second connection flight. They should give us guide line to exchange the connecting flights."
Cons: "American delayed the flight 7 times before cancelling it. They then put me on a flight 7 hours after the initial departure time. That flight was delayed 7 times and then they cancelled it. I wasted 10 hours at the airport."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Cons: "last minute seat change to front of eco cabin (no foot room or small bag allowed)"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Cons: "Some of the crew were rude, had us waiting forever get off the plane"
Cons: "I was late departing from Omaha to Dallas, then was held back till 2 p.m. to fly to Corpus Christi. I was never apologized to as well for my delays."
Pros: "Space security manners"
Pros: "Very nice and showed concern for safety. That made me feel good."
Cons: "No in flight DirecTV"
Cons: "Not leave 2 hours late"
Pros: "Much more room, seats are more cushy"
Pros: "It was okay."
Cons: "I was allowed only 1 bag to carry on when both my bag & purse would have clearly fit underneath the seat in front of me. Makes no sense. Also other airlines don't require you to check in at the counter if you're not checking a bag. Why would United want all passengers at their ticket counter or kiosk? Ridiculous!"
Pros: "We arrived on time"
Cons: "The ticket clerk up charged me stating that my carry on was over weight and insisted the bag be checked. When I inquired why, the ticketing agent became indifferent stating that they would not issue a boarding pass because they were not dealing with questions. Had to pay and pacify the agents rudeness or be denied a pass. What happened to this airline?"
Pros: "An attractive, attentative crew"
Cons: "Snacks sucked"
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "As long as United still provides snacks and doesn't charge for carryons I will definitely be flying them again. Their staff was great, the flight was a bit turbulent but everything g was great otherwise."
Pros: "Had space on plane nice staff"
Cons: "Still price on wifi and snacks"
Pros: "I haven't flown United in quite some time and Im not sure why but I can tell you that this was by far the best airline service I have received in many years. The staff was friendly and accommodating. I will fly United as often as possible going forward."
Cons: "It's delay I'm still here in denver"
Pros: "nice flight attendancts"
Pros: "Good crew, smooth flying, on-time"
Pros: "All around great service for everyone"
Pros: "Even though the flight was a little delayed, the crew really did their best to get everyone boarded as quickly as possible! They were all very nice, and the little snack was delicious!!"
Cons: "It really was a positive experience. Like I said, the flight was delayed 45 minutes, but it really wasn't bad at all."
Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."
Pros: "The crew was very kind to everyone and it was a very pleasant flight!"
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"
Pros: "I would have rather of not been offered"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Pros: "Free entertainment offered on our flight home."
Cons: "Confusing baggage claim information/lack thereof, spotty WiFi, difficulty locating a United representative to resolve our seat issue"
Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."
Pros: "Direct tv in united codeshare flt"
Cons: "Seats are not comfortable and no leg room"
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Pros: "I liked nothing"
Cons: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."
Pros: "It was nice"
Cons: "Had to check my bag"
Pros: "Everything was great"
Cons: "No complaints"
Pros: "All the rest was good"
Cons: "Boarding crew"
Pros: "I know it's some sort of miracle. But there was only 40 people on an airbus. We all had about 3 seats each and we made full beds for ourselves."
Cons: "Boarded and left late for many to miss connections. No real help to get to new connection both on plane and off."
Pros: "Loved the amenities."
Cons: "Great employees!"
Pros: "A everything was fine other than..."
Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"
Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."
Pros: "Love the free tv/movies with the United App. That was great!"
Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."
Cons: "No beverage"
Pros: "On time and early for the second"
Pros: "Boarded original plane right on time."
Cons: "Sat at gate for over an hour sweating profusely because a/c wasn't working.after 45 minutes was served half glasses of water. Made second attempt to depart gate and had to go right back. Then told to disembark plane and wait for replacement. Boarded it at 8:50, arriving Dallas at 11:50, 3.5 hours late missing all prearranged transportation with 0 apologies. Had to make my own arrangements to complete my trip at significant expense to myself and 0 assistance from Airlines."
Pros: "I like how I made it to my destination even after a huge blizzard in Denver."
Cons: "We were really delayed while on the air plane and the seats were not as comfortable as before. I understand that the delay is not the crews fault but actually DIA, but it was my least favorite part of the trip because it made me late to an appointment in Tucson."
Cons: "Their plane broke down, no assigned gates ,"
Cons: "Agent at the counter didn't look into my passport properly so when I landed in Dfw they rejected so I couldn't fly international so I had to buy another ticket and fly back to denver. Cost me my time and money which I could have avoided only if your ticket agent checked my passport properly knowing about my international flight. Very disappointed."
Pros: "Clean cabins and good service. Also, an informative pilot who made sure we knew why we were delaying the flight."
Cons: "We only received drinks on the flight, but it was short, so it wasn't a big deal."
Cons: "Plane was scheduled to depart at 8:20 pm it was then delayed until 8:58 pm due to weather. We all boarded the plane and were ready for take off when a maintenance issue was discovered. We all deplaned and we’re told we would be put on a new plane arriving from Seattle set to depart at 11:30 pm. This departure time was delayed until 1:35 am and then 2:35 am because the captain had timed out and we would need to wait for a new pilot. Also due to the first delay everything was coded as “weather” and customer service was unable to give hotel rooms. This miscommunication between corporate and passengers and the late night created lots of frustration. Instead of being helpful or honest customer service called security on the disgruntled passengers. I heard no threats of violence just elevated voices. At midnight Frontier began handing out meal vouchers (15 dollars to McDonald’s) as a way to increase morale. I finally gave up and requested a refund, got a hotel, and a new flight on a different airline (all Frontier flights the next day were sold out). When I asked what would happen to my checked luggage they said it would be sent to Dallas (my destination) or I could pay for it to be sent back to Denver. The flight and my luggage arrived in Dallas at 5:30 am. Paid $400 for Southwest flight the next day (flying into different Dallas airport away from my parked car and luggage) just for the guaranteed service."
Cons: "I had pre checked in but when I got to the gate (on time for the flight but late in the boarding process) they didn't make an announcement for last calls or for any checked in passengers so I missed my flight. They were changing over the signs for the next flight, so it still read my destination, but the time was an hour later so I thought it had been delayed."
Cons: "Kayak screwed up the dates and had me leaving Denver at the same time I was leaving Dallas on the same day."
Pros: "I got there."
Cons: "Claustrophobic, charged for everything, no blankets. In the future, I'll pay more to fly with a different carrier. Also, the hard sell at the end of the flight for the credit card was obnoxious beyond compare."
Cons: "The small seats and no leg room"
Pros: "the beginning price - maybe?"
Cons: "I got to the airport in Dallas 2 hours before my 6:55 flight, and at that very moment, received a text that the flight was delayed 3 hours. At that time, there was NO ONE at the Frontier check in to explain what was going on. I understand there was excessive wind in Denver, but there should have at least been a Frontier representative at the gate in Dallas. On my way home, again the flight was delayed by an hour because of something on a previous leg. Because of this, I am going to go with any other airline first. I think Frontier should either co-op with other airlines to get people to their destinations on time or have more planes.......or AT LEAST have someone at the gate to offer next day service or a voucher or a free snack or something. I also do not like the whole A LA CARTE theme with this airline and Spirit Air. I do not like that I was going to be charged for a coffee or a coke. The whole thing is too confusing, and I am going to pay more for an American, United or Southwest flight next time."
Cons: "The food trays are spring loaded. This is the worst idea! Kids sit behind you and flip the food tray the entire flight. Frontier should remedy this."
Cons: "I paid for seat selection to have 2 seats by ourselves but Frontier changed the type of plane and it changed the seats to an aisle and a middle seat, exactly what I was trying to avoid. The flight attendant said I would have to talk to the gate agent but we had already boarded so of course that was impossible."
Pros: "Same as above"
Cons: "Same as above"
Cons: "They lost my luggage and weren't even apologetic. Spent half of my trip trying to locate my luggage. Went from Denver to Dallas ....one hour and twenty minute flight and my luggage was lost. Completely ruined my anniversary trip with my boyfriend."
Pros: "All was exactly as expected on the budget flight."
Cons: "The lack of space. I felt crowded and the person next to me smelled making it uncomfortable in such close proximity."
Pros: "Made the trip safe"
Cons: "Seats were uncomfortable."
Pros: "The low cost of the ticket although I thought that it was comical that we had to actually "buy" a seat after we had paid for the ticket itself. Shouldn't the ticket we purchase include the seat we sit in???"
Cons: "The two hour delays each way."
Cons: "The ticket taker at my gate was very rude and did not give any information about my flight. Even one of the flight attendants was rude. Plus, my gate on my ticket was wrong so I almost missed my flight."
Pros: "Nise peaple"
Cons: "Bad weder"
Cons: "The delay was announced two hours before departure, however, we were never told the reason. The last delay statement we received was for a 10:45 PM departure. In reality, we left at 12:15 AM. There was not enough help at the gate and the lack of information was quite frustrating."
Cons: "I didn't know I had to pay for a carry-on bag upon arrival. That's an additional $45 I didn't know about. There was a 4 hour delay and no clear explanation as to why. There was never an agent at the desk when people tried to ask. Our gate changed 3 times. Overall an awful experience and I will never be flying Frontier again."
Cons: "There was a delay of over an hour and half. Boarding process was pretty terrible."
Pros: "All Awesome!"
Pros: "In every way"
Cons: "A to Z"
Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Cons: "Fees for everything... when I got to the airport I had to pay for my seat, my checked bag and MY CARRY ON bag. Unbelievable! Trick you with low fares and then stick it to you on fees. I'll just pay a higher fare with another airline without all the BS"
Cons: "It waa cancelled"
Cons: "Rude about luggage and not polite"
Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."
Cons: "When we booked the flight and there wasn't any disclosure about luggage expense and the check in personnel didn't tell us that it was cheaper to check all the bags, so we inadvertently paid for one bag at check-in but then paid a premium to pay for the additional carry on bags. NOT a good experience. This added an additional 120 dollars to our cheap fair. Full disclosure is always better"
Pros: "Delivery of promised services"
Cons: "Things out of anyone's control ie security"
Pros: "Easy boarding, older model plane with reclining seats and padding, friendly crew members, flight was 45 minutes early upon arrival."
Cons: "Expensive carry on fees."
Pros: "Friendly check-in at Denver airport, smooth process"
Cons: "Nothing really."
Cons: "I bought my ticket online for $41. I went through two long lines to get my boarding pass. At the end of the second line I was refused a pass because it was 25 minutes until flight time. I was told I had to be rebooked on another flight to the tune of $99 plus $30 baggage fee. Since I had no other choice I rebooked for a flight NINE hours later. After all this I was sent to TWO different WRONG gates nearly missing that flight. At least I got an apology for that. The wrong gate fiasco was because Frontier shares gates with Jet Blue and Spirit. I could not hear the gate change announcements because I am hearing impaired. A lovely way to spend a day in Denver!"
Pros: "crew was fantastic"
Cons: "seats do not recline, and very narrow."
Pros: "price is excellent"
Cons: "changed gates 3 times and flight delayed due to maintenance issues"
Pros: "Same as flight SLC to Denver"
Cons: "No complementary drinks. Short fold down tables."
Pros: "We boarded quickly, the plane was clean, the fare was cheap, and the crew was courteous."
Cons: "I didn't like the tiny tray table."
Pros: "The price"
Cons: "You get what you pay for, I guess. It's so sad to see a once customer-focused company become only about the numbers. Tiny seats, EVERYTHING is an up charge."
Pros: "flight on time"
Cons: "totally squished between two largely overweight individuals. This was the most awkward interaction I've had with the human race in my 41 years of existence. Can there not be an overweight seating section with two seats per row and charge them more?"
Cons: "Very slow baggage claim. Had to wait about 1/2 hour."
Pros: "Your crew was nice"
Cons: "I am 6 feet tall, and found your seats entirely too tight for my frame. I'm not overweight, just tall, as are many people. Worse, I paid $150 for my ticket, and other passengers I spoke with paid either $100 or $38 - round trip. Apparently I didn't check your site on the days of the week that you offered your discounts. I then had to pay $40 x 2 for my little carry on bag, which was ridiculous. I plan never to fly with you again."
Cons: "The plane didn't leave the terminal for over an hour after boarding!"
Pros: "Radio went out and the flight was delayed leaving. Also, when has Frontier has started charging for carry ons? I could have gone with Spirit if I'd known that... During the delay passengers were welcome to get off the flight but were reminded several times how much it would cost to rebook if they missed the reloading process ($99.00). After delay the staff was offering complimentary beverages due to the delay...(how much does it really cost to offer water & sodas?) So I would have been charged for a cup of water??? The staff seemed rude and several times I was nudged, slammed, bumped into (I was in an aisle seat) and ever was acknowledged by the crew members who did it. It just seems overall that it was all about the money that the employees are unhappy and that it is not about the satisfaction of the client. First and last time I'll travel with you...."
Cons: "We were about thirty minutes late leaving saying they were still loading bags. We got in late and they told us some bags didn't make it' but to check at the baggage carousel 37. We waited about thirty minutes they then came down and told us none of the bags made it."
Pros: "The crew was fine. Very professional. Plane was clean."
Cons: "No notice up front that carry on luggage would be charged $30 each way. Had to pay for everything snacks, drinks. I would not be surprised if the bathrooms had a charge. No entertainment. Seats are so close together that they are made not to recline."
Pros: "Some jackhole took my seat and wouldn't move I called ahead about additional charges and they lied to me"
Pros: "Good service"
Cons: "I don't like the fact that you don't have the option to choose your seats before paying and if you do ask for a better seat they charge you. The price for checking in a bag is ridiculous."
Cons: "Flight was late, seats were tiny and uncomfortable, plane wasn't clean, baggage took 25 min to arrive at carousel"
Pros: "It was on time, our party was seated together, and I wasn't cramped! Flight attendants were pleasant! I wasn't expecting much for the price I paid but it was a great flight :)"
Cons: "Nothing :)"
Pros: "Knowing I don't have to fly with Frontier ever again!"
Cons: "-delays -90 min baggage wait -sitting on runway 90 mins -uncomfortable seats -no concessions"
Pros: "Not much"
Cons: "Spirit Airlines draws customers with low fares however you will be in for a big negative surprise if you have to make any changes. I booked a flight that later had to be moved back 2 days due to a schedule conflict. I was not refunded on the cancelation AND I was charged an additional $109 cancelation fee! The airlines lost my rescheduled flight request and I had to make a new reservation in haste upon the evening of my flight at a significantly higher price. I don't think that it's likely that I will be flying Spirit any time soon"
Pros: "Quick boarding"
Cons: "Small spaces between seats. Person behind me digging legs into my back the entire flight."
Cons: "Huge guy that didn't fit within the seat made it a terrible ride for me"
Pros: "that it was over"
Cons: "attendant's attitudes like you get what you pay for. "if you don't know how to put on airplane mode finde the nearest 5 year old to help you"."
Pros: "Easy. Will fly spirit again."
Pros: "Plane was dark and we made a decent time to land."
Cons: "Flight was late with no notice on why, first flight was delayed too for a crew member that was an hour late, boarding took a while and they gave us zero info on why since weather was fine. Also, online it gave no updates so people that picked us up had to wait with no info."
Cons: "Flights are constantly delayed or cancelled. Do not fly with spirit"
Cons: "Great experience overall"
Pros: "Flight was great. Process of loading and take off was a short period of time."
Cons: "Flight delay was unexpected and cost some valuable time."
Cons: "spent more time in the plane on the ground than in the air and was left on the dark as to why."
Pros: "I am so mad I can explain. But it was bad, first able I had to spend hours fixing a minor issue with them the day before. And today I been scream by an unpolite man so sad this airline is like this ,, bad customer service."
Cons: "Waited several hours for customer service to help me. Being scream for asking a simple question when I paid for the service. Overall everything these people seem to be mad all the time."
Pros: "Flight was great and plane was clean."
Cons: "The baggage prices and the fact you can't even get water without paying. When you walk up to the ticket counter and the reps don't even acknowledge you-that's just rude. At least say something. Bad experience both flights with attitudes on the ground. Flight crew was totally different."
Pros: "Everyone in the crew was great. The intro was very humorous and lightened everyone's mood. There were people onboard from a cancelled flight so the fun atmosphere the crew established was very much appreciated. Best flight crew I have ever flow with."
Cons: "There is zero entertainment available onboard"
Pros: "Not much"
Cons: "Sat at the origination gate for 30+ minutes after departure time because one of the engines wouldn't start. Was probably 80 degrees in the cabin on a full flight. Engine start issues should be figured out BEFORE anyone gets on the plane!"
Cons: "Plane was really dirty, like, filthy."
Pros: "I liked everything about Spirit!"
Pros: "I booked a flight to Colorado for a wedding. I'm poor, so every little bit helps. The cabin crews both times were cheerful and friendly."
Cons: "I bought two checked bags (one for there, one for back). I didn't want to spend the money, but I was in the bridal party (thankfully able to use one of my old dresses), so I had to have the extra space. But at the airport I discovered that the bag I was bringing was instead able to be brought onboard as a free "personal item." The people at the counter assured me that I would get a refund. Well, no refund. I get a "credit" for free checked bags, which I have to use within the next two months or it expires! How can I possibly afford another ticket, do they think their low prices attract jet-setters? This is actually not a good thing for me, I really am poor (like, I had to give up lunch for a month in order to afford a checked bag, poor), and I am very unhappy about this. I will not fly Spirit again. I hope they enjoy my $60."
Pros: "Nice, new plane and friendly staff at the gates"
Cons: "Ticket counter staff Lack of room in seat row Extremely high baggage fees"
Pros: "The flight was on time."
Cons: "The charge at the gate for baggage was very, very misleading. My carry on was the right size, fit in the demonstrative box but apparently was too tall. I had no clue, felt trapped and $100 was ridiculous. I was later told this is common for Spirit. I had no clue, had only ever flown southwest and delta while flying the US in my life."
Pros: "Very pleasant and laid back attendants were very polite and courteous and my name is David"
Cons: "Spirit Airlines nickel and dimes you, even charging you for water on the airplane! It is cheap but there is a price to pay…"
Cons: "Over 2 hour delay but ya know. It happens"
Cons: "Delayed so much had to cancel trip."
Cons: "Bag fee are excessive plus 40 lbs maximum for bags is not competitive with other airlines."
Cons: "Plane was late, cabin lights were turned on 30 minutes before landing, seats don't recline, landed and had to sit for 20 mins waiting for a flagging crew."
Pros: "Cheap--but time is not worth that savings"
Cons: "Flight was hours and hours late, with multiple flights cancelled before all piled into this one. Worse, poor communication alerted us flight was late, then after we delayed leaving for airport accordingly a new message said flight was on time after all. On arrival at airport, flight was indeed late--but more than two hours later than originally stated. Poor relatives had to pick up my son at arrival airport at 1:00 in the morning. We will never, ever, fly your airline again, and will tell everyone how unhappy we were with trying to save a little money with you."
Cons: "The delay was ridiculous, and customer care was not helpful up at all. Way to go taking take of customer by not offering anything."
Pros: "Made up a little time; accurately predicted arrival time."
Cons: "Check in kiosks were confusing. Punitive pricing on carry-on luggage."
Pros: "Arrived faster then scheduled which was really nice. Although not my favorite airline to fly they usually have really cheap flights including this one."
Cons: "Flight was very bumpy and there were no complimentary drinks. Also I could only take my backpack on the trip since they charge for carry on and check in."
Pros: "I like Spirit's low prices, and the flights were on time."
Cons: "The bag rules seem to be very arbitrary. I paid for a carry on because my backpack was not in the measurements on Spirit's site, only to show up and see many backpacks the exact same size that flew for free. I was disappointed I paid for what many others received free."
Pros: "Quick response and flight time once we departed."
Cons: "2 hour delay because of a broken down plane."
Pros: "Things were fine, service was standard."
Cons: "Temperature was freezing. All around us were complaining about the temp. We were told that the temp could not be increased because people would get sick."
Cons: "Flight delayed three times. Then we boarded the plane late then sat another 30 minutes then they announced that the fight was being cancelled due to a flight attendant having too many hours..I will never book another trip with Spirit airline."
Cons: "Extremely long delay"
Cons: "Delayed once, delayed twice, delayed a third time. Over 4 hours later, we boarded the plan and sat for nearly 40 minutes where we were eventually told the flight was cancelled and they would be flying the plane back empty, along with a flimsy apology. 10 hours later and I was back where I started. AWFUL experience and I will NEVER fly "break your spirit" airlines again."
Pros: "I liked that it was easy to board and the seats were comfortable"
Cons: "There are no complimentary items, that it isn't a cash airline which made checking my bags much harder than it needed to be, that there are no free bags and you have to check everything you have."
Pros: "Seats were surprisingly comfortable. Glad they didn't measure our "personal item""
Cons: "Have to pay to print boarding pass, carry on, etc. Can't even pick your seat without paying extra. Website sucks, too much going on, difficult to find specifically what you need. No app."
Pros: "I can't say I disliked anything really very nice welcoming flight staff, great pilots, on time departing and arriving."
Cons: "The price of drink and food kinda pricey, any previous flight/airline even on a one-two hour flight offered one free beverage, woulda been greatly appreciated but that was the only issue I had. That Small complaint is my only one."
Cons: "The fact that i was pushed out till 1055pm makinf me miss transfers and work."
Cons: "Our bag never reached its destination and no resolution from staff - didn't answer calls/emails or call us back when they said they would. Absolute joke."
Pros: "Plane was clean and the crew was friendly and professional. Spirit refunded part of my ticket when my connecting flight was cancelled."
Cons: "After flying Spirit Airlines for the first time, I came to realize a cheap flight doesn't save you money in the long run. Flight delays, cancellations, and added costs meant I didn't save any money flying with Spirit. I booked a flight from Cleveland to Denver with a lay over in Dallas. My lay over in Dallas was canceled due to weather. I understand that the airline doesn't have any control over the weather but they can control how they treat their customers. The best Spirit could do was offer me a flight to my final destination 21/2 days later. Meaning I would be stuck in Dallas for 2 days and I would have to pay for a hotel out of pocket. I ended up paying for a hotel overnight ($171) and booking a flight first thing in the morning with Frontier airlines ($89). Coming back, once again there was problems in Dallas during my lay over. The flight was delayed 3 hours."
Cons: "The flight was delayed then cancelled. We were given the choice of refund that will arrive a week later or to take a flight a 9 pm tomorrow. The reason for the cancellation was said to me a crew "time-out" that was caused by the rain. There was no other compensation for the cancellation nor did they get ahold of everyone to let them know it was cancelled. After dealing with the gate I found the customer service desk and waited for 2 hours just to talk to someone and was told nothing they could do."
Cons: "There was 1 particular stewardess that I feel was very unprofessional. She was prancing around towards the end of the flight bragging to some young ladies who inquired about becoming a stewardess about how you don't have to know how to swim. That they do not test and she put on her info that she did know how but you just need to know how to float. Did not make me feel confident in the event of a water landing what so ever. Not to mention she was overly cocky and prancing around in the isle. The airfare is cheap but your staff shouldn't be. The other 2 ladies, particular the older 1 worked very hard and was very professional. The younger 2 pretty much stayed congregated in the back by the young woman."
Pros: "Entire nationwide system went down. It appeared that the company quickly made changes to expedite the recovery and keep as many flights on time as possible."
Cons: "Very crowded between seats. Luggage check in was very very slow. Luggage check in clerks seemed very negative."
Pros: "Pilot was very informative!"
Cons: "Baggage fees were where they made up for their price saving on tickets."
Pros: "It was cheap, can't complain when you get what you pay for."
Cons: "I know you can't control it, but there were so many babies on that plane. The worst flight I've been on."
Pros: "Arrival and departure times"
Cons: "The delays"
Cons: "Very little leg room for even a smaller person. Spirit flights are consistently delayed for technical issues."
Pros: "Airplane was clean."
Cons: "Nickel and dime your passengers to DEATH and make them stand in line for an assigned seat, AND pay for carry-on. BS. Cheap airlines....meaning that no class, low class and we wont be using them again."
Pros: "Nothing. Not being overly dramatic. I fly a lot - I mean a lot."
Cons: "Most all things. The ala carte system, while it may work for some, doesn't work for me...at all. Paying for a carry on - wuh....? 2nd experience with Spirit - the first left me stranded in Chicago forcing me to rent a car and drive overnight to Denver. This time, well, from the tiny seats with no seat back or recline function, the the psyco sitting next to me...the whole flight was simply a terrible experience. I have zero motivation to fly Spirit again. Zero!"
Airlines flying from Colorado to Dallas/Fort Worth have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights