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Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."

Pros: "Everything is good"

Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"

Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"

Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."

Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"

Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."

Pros: "Wonderful flight attendants in both our flights."

Pros: "Amazing Crew"

Pros: "great trip and crew"

Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."

Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."

Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"

Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."

Pros: "great"

Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"

Pros: "Nice people to fly with"
Cons: "nothing"

Cons: "Flight was overbooked"

Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."

Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."

Pros: "loved having a movie to pass the time. Super friendly attendants."

Cons: "Ct for. R"

Pros: "Great crew!"

Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."

Cons: "all flights delayed"

Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."

Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"

Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."

Pros: "It wasn't as terrible as the 1st leg of the return flight"
Cons: "Bad enough the long part of my trip ove seas had no wifi but then the 4 hour domestic flight did not have it either. I had planned to put my flight time to good use and catch up on work so i did not go back to a mountain of work but that never happened. Also, I've never been to an airport where you exit the boarding doors in the terminal then head down stairs to the tarmac to board a bus that make a complete lap of the terminal going near every AA plane obviously trying to figure out which one they need to drop us off at. If can get this close to losing people I now understand how luggage gets lost so often."

Cons: "Ear headphone jack would not turn down, you could hear the show from three seats away and the flight attendant was rude when I asked her for some different headphone to see if it would help. She acted like I was stupid and said "well did you turn it down?" Of course I tried that. I was very taken back by how she acted."

Pros: "The FA was great, she was always checking on us and ensured we were taken care off."
Cons: "The seats were old and didn't recline. The food basket is a joke as it mainly has snacks for mid day or evening flights. Popcorn isn't a breakfast time snack."

Pros: "Quick service. Comfortable seats"

Cons: "Our plane ended up being delayed in Hermosillo for 2+ hours which caused us to miss our connections in Phoenix. The Mexican military gave American a very precise window in which they needed to take off from Hermosillo by, because of planned military maneuvers. The plan arrived on time but we missed our take-off window by 8 minutes. The ground crew and flt. crew showed no sense of urgency in getting the plane prepared to take off, the boarding of the plan etc. We could have easily taken off within the allotted window, except there was no sense of urgency or advance notice to any of the passengers. American in Phoenix made no attempt to accommodate us and we ended up having to buy tickets on Southwest in order to get home. Overall, a terrible experience."

Pros: "The gate attendants were professional and the flight attendants were very good. The flight itself was fine."
Cons: "i had my boarding pass and chose my seat some time ago, in row 4. When I checked in, the AA representative switched my boarding card and I was told that my seat was no longer available. When I got to the gate, I spoke to the gate attendant. There were several people also speaking to them about their seats. I did not have a seat assigned to my boarding pass, so I stood until the entire plane boarded and the gate attendants could sort things out. In the end, I was given a seat at the back of the plane, even though booked my seat some time ago and am a Sapphire member. When I boarded, there was no room for my carry-on luggage. The flight attendant already understood what happened. She immediately took my bag, and found a space at the front of the airplane. This is the second disappointing flight in a row in 2 weeks I have had with AA. I'm not sure if it's just bad luck, or has something to do with the company. I had flown with U.S. Airways for years and never experienced any major issues."

Pros: "On time flight"
Cons: "Aircraft was Boeing 737, seats were small and uncomfortable. No personal entrainment. They did have a streaming entertainment option through in-flight wifi, but tou have to pay per movie and no complimentary program! Even Delta airline have a selection of complimentary in addition to premium paid options."

Pros: "Mechanically safe Entertainment monitor and USB charging"
Cons: "Loading up a plane to sit in for >1.5 hrs waiting for a pilot and de-icing rushed service"

Pros: "Nothing. THis airline is the pits. Stay far far away."
Cons: "Everything. Desk agents are rude and unhelpful, airlines break regularly, flights always delayed, baggage always lost, awful."

Pros: "The staff was very helpful and the in-flight movie was great!"
Cons: "A teenager sitting behind me kept putting her feet and knees at the back of my chair making it very uncomfortable for me the entire flight."

Pros: "On time and no issues"
Cons: "Seat comfort"

Pros: "Nice crew, plane was decent"
Cons: "Delayed waiting on a crew person to get to the airport to fly to Dallas. We had to wait an hour at the gate. They didn't tell us what the delay was for until we had been waiting 30m."

Pros: "No accountability -- just a recording telling me my flight was being rebooked and I would arrive 14 hours later than scheduled on New Year's Eve. Totally unacceptable, awful service."

Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."

Cons: "There was a snow delay in Chicago, but nobody offered assistance when we were on the ground. We felt abandoned by American Airlines because we asked three different people for assistance and they didn't seem to want to take on the problem. They were like Pontius Pilate, and "washed their hands" of us!!!"

Pros: "Good experience."

Pros: "On the way there, it was a newer plane in nicecondition, comfortable, entertainment was ok."
Cons: "AA IOS app - always problems getting the mobile boarding passes. This time is just like every other. Never a problem before with US Air or Southwest Food - There and back, sandwiches and non-snack items were sold out by the time crew could get to the rows in the back Plane on the way back was a certified POS. Seats were ancient and broken, Engine couldn't start - twice, and no entertainment"

Cons: "The scheduled departure time was moved forward, thus creating confusion and inconvenience."

Pros: "Flight left on time and arrived early"

Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"

Pros: "I don't usually complain, and I have never responded to this kind of rating request, but, the American Airlines flight from Ft. Lauderdale to Phoenix was too inept to ignore. Firstly, I wasn't assigned a seat when I booked the flight. Then, at the time I checked in, as no regularly priced seat was reserved for me, I was forced to pay for a premium seat, for both the outbound and inbound segments. Secondly, no snacks were offered on the outbound flight, because "the ground crew forgot to supply the plane". This didn't bother me, but it did infuriate some of the other passengers. Finally, I paid for the GoGo inflight internet, but the download speed was sooooo slow, I finally gave up."

Pros: "Easy flight"

Pros: "Female captain. Make lead sturard. Smooth flight"

Pros: "Very professional staff at Montrose Regional. Special assistance was given by the ticket agent at the gate to help get a disabled co-travelor on board. Super smooth takeoff, best ever from Montrose."
Cons: "Everything went as expected. No issues."

Pros: "Horrible check in process. Arrived 2-1/2 hours before flight, and spent the entire time in line waiting to check in. Was very chaotic and extremely frustrating. The staff were great, and thanks to their help we surprisingly didn't miss our flight. I cannot stress enough how awful this experience was."

Cons: "Awful. No crew. Horrible accommodations."

Pros: "Courteous staff."
Cons: "Feet were so cold on the entire flight."

Cons: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."

Pros: "Free movie on flight to Denver was nice.... Free movies and internet was nice because I didn't have to dig around for a credit card and you pay enough for tickets anyway, that it SHOULD be free. Its there for one person, EVERYONE should be able to use it. So it was a nice perk to kill time! Boarding was awesome, but only because I have a handicap"
Cons: "I just don't like my soda poured from a can into a tiny cup....Just give me a cold can of soda for the 3 hours....geez."

Cons: "Apathetic non communities. Felt like it was part of a herd. They cancelled my flight and had to miss work"

Pros: "Seats were nice and crew was friendly"
Cons: "It wasn't their fault but we did have to land at a different airport due to weather, but it showed that the crew took safety first"

Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."

Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."

Pros: "The crew was courteous and nice. Due to a 2+ hour delay we had free movies on the flight."
Cons: "The fact that our incoming flight was delayed more than 2 hours."

Pros: "The food."

Pros: "Personable crew."
Cons: "Middle seat"

Cons: "Cancelled needed to be rerouted no reason ever given"

Pros: "I did not use any entertainment other than my iPad. The plane seemed to have more leg room than most. Friendly staff."
Cons: "The rough air over Denver. Glad to have a really good pilot. The snack mix is awful, nearly tasteless. Would prefer cracjers, peanuts, cookies, or pretzels."

Pros: "We incountered quite a bit of turbulence. The captain kept us informed and did his very best to assure a smooth flight."
Cons: "Can't complain."

Cons: "Twice on this trip, the plane was not at the gate, since it needed to be delivered.......In Houston, when it was delivered, the gate agent reported that the interior was too hot, they had to cool it down. Then, after we were all on, the crew arrived, saying they had just been assigned to our flight. Needless to say, the flight was over an hour late, many of us missed our connections and had to spend the night,"

Cons: "Elisa??? the customer service rep in the PSP airport was very unwelcoming and abrasive. There was a $49.00 service charge added on to my boarding pass. WHY??? I did not ask for any extra services. Please reimburse me. Thank you. The flight was delayed in taking off by 25 minutes. No communication from crew about the problem until 5 minutes before taking off. Updating passengers would have been appreciated."

Cons: "No cash food and beverage"

Pros: "That trip was great to Housto!"

Cons: "A little crowed and not near enough leg room."

Cons: "They made me get off the plane because I could have my lotion on the plane and wanted to check for anything else"

Pros: "Nothing"
Cons: "I didn't like that I missed this flight because your first one was late"

Pros: "Great wheelchair service for my disability."

Cons: "My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United."

Pros: "Nowadays the gate closes 10 minutes before takeoff which really helps get the plane off on time as we can make connections. Some may not know this and find it frustrating. As a regular traveler I appreciate the move."

Cons: "Absolutely no leg room. Much less than most major airlines."

Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"

Pros: "There was a wonderful man named Mr. Hanson that helped me tremendously. This was the first time ever to fly and I was tremendously scared. He made my experience wonderdul. I intend to fly more often now. Thank you for hiring someone that loves his job."
Cons: "The seats on the layover flight were over booked. If Mr. Hanson had not of taken care of me on my my flight I would have had a different outcome on flying."

Cons: "Flight was cancelled multiple time customer service was terrible"

Cons: "My flight out of montrose to Denver was late by 50 minutes or more. So I didn't have a chance to take my flight from Denver to Austin. So I was at the Denver airport for five hours. To catch the next flight. But I understand that things happens. All of the personnel was really help full. No complains about that. I will do it again. I hop to have better luck whit my intineray"

Pros: "The flight attendant gave our baby a banana, which was super sweet."
Cons: "The flight was delayed for an hour and they turned off the AC for 20 minutes of that, which got uncomfortable."

Cons: "Plane was delayed. Missed connecting flight. Rerouting made a one stop flight into a 2 stop overnight flight. Reached my final destination 15 hrs late."

Pros: "None"
Cons: "No refund for my resheduling of flght. I has a valid reason with a valid documentaion"

Pros: "After the first two delays, they upgraded me to 1st class, it was lovely. They offered nuts and water while we waited. The pilots and crew were nice."
Cons: "Every plane was delayed so much that I missed all my connecting flights. The first one was because they still had plane maintenance to do (3 & 1/2hour delay) The second, they forgot to transfer the the log book when it was full and they had to scan 26pages while we all waited with a bunch of pissed off business men who were yelling and booing the pilot:(. The third flight was delayed so much that I couldn't fly out till the next day."

Cons: "Customer service via phone was unhelp and kind of snarky. She knew I was several thousand miles from home trying to get back, but wouldn't arrange for me to get on a different plane without a $650 fee. Another airline would have bumped people off their flights so I could get hiome. I was not pleased that my missed flight couoldn't be accommodated reasonably. Apparently my ticket was wroth nothing..."

Pros: "Getting home"
Cons: "Delays delays delays"

Pros: "Hassle free booking(no hidden fees) comfortable seats which for me being 6foot6 isn't always the case. And the free selection on the united airlines app was an awesome bonus"

Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."

Cons: "The cold air near floor"

Pros: "I like that all flights were ontime"
Cons: "The flight attendant was rude to passengers and my luggage was lost so I arrived at my destination with nothing!! I had to wait at the airport for 6hours for my luggage to be returned to me!"

Pros: "Flight attendants were sweet everything went smoothly."
Cons: "unloading was a bit difficult in such a tiny space; but it is a small plane ."

Cons: "My TSA wasn't tagged to my ticket"

Pros: "NOTHING!!!!!"
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"

Pros: "The flight was very ontime and very comfortable, I had an excellent experiance with United"

Cons: "Overcrowded, rude attendants, and attitudes. Was told my carry on was to be checked in due to overcrowding and I counted 9 yes 9 openings in the overhead compartments as I approached my seat. Delayed flight, 15 minutes to get to next flight and was not helped to get to the other end of the airport"

Pros: "Complimentary beverage and snack"
Cons: "Had to stay about 30 minutes in the plane after it has landed. Almost caused everyone late to the connection flight."

Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."