The crew was polite and professional. Thanks
Cannot think of a thing
Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers.
It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United.
very comfortable seats, and plane landed early
no free entertainment for personal devices. screen was broken and controller did not work.
Can’t think of a thing on this flight.
Delay after delay. Took way too long for de-icing. The storage compartmemt door got stuck and I could not get my bag out. The flight attendant blamed the issue on my bag. She claimed it was too big. It was not. I have carried the bag on several flights with similar planes, the gate agent slowed it on the plane as many have, and I had no issue opening and closing other compartment as I tried a couple after maintenance retrieved my bag.
People who help me with my 87 year old mother we extremely thoughtful.
I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!
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