Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip
I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?
it was easy to navigate .
On time as scheduled.
No wifi couldn’t do any work
Was looking forward to completing some work but the wifi never came on.
WiFi and free tv shows
My seat wouldn’t recline
It es a good flight back
Items missing on duty free purchases
Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight
Nice food Right in time Police and customs formalities easy
Poor comfort in business class No entertainment at all
Short & easy flight
Cabin crew very friendly and caring.
Airport services and lounge are OK.
Seat was not comfortable.
The service is great. The food good. The seats are standard sleeper seats, so also good.
the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine.
Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened.
Big screen. Full soda cans. Not too cold. Space for legs
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