Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.
Horrible, flight cancelled and had to come back the next day
Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.
Staff was very professional friendly food was okay i used the lufthansa app and it was great told me immediately what gate I should go i would fly with lufthansa anytime
Food was terrible. They ran out of options and gave me a bland undercooked pasta and veggies. Only middle seat was available to select although I paid extra. Baggage delayed at destination. Flight attendants not really helpful.
One one boarding scanner was working to scan 400+ passengers to an Airbus 380. Food in premium economy was mediocre.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
This flight had way more space than my international flight which is just embarrassing
The flight crew was friendly and accommodating. I witnessed one of the flight attendants deal with a difficult flyer with extreme calm and compassion. I was so annoyed with the passenger and so impressed by the flight attendant. His quick action de-escalated what could have been a major incident. He was awesome.
I was told in Florence my bag would go directly to Indianapolis. I had to wait to get it. Then security in EWR was slow so I missed my flight as United would not allow me on the plane even though it was still on the tarmac and the door to the tunnel was open. I blame both Lufthansa and United for refusing to allow me on board a plane that was clearly still on the tarmac. Behind me two grandparents and their ten year old grandson were on same flight from Munich to EWR. They were refused to board the United flight. So we had to sit for 12 hours in airport until next flight. No compensation has been offered either by Lufthansa or United.
Flight was delayed and luggage was delivered day after arrival. In Bilbao they told me day after would be delivered faster if I went to Bilbao to get my own bags so I did. Wasted my morning.
The food that was served was superb!!! Awesome snacks!!! Frequent drink service!!! To me, this was shocking. I took a British Airways flight from Denver to London for the first leg of my trip and the food was horrendous. Thank you for keeping us fed and satiated on such a long flight!!!!
Very friendly, service oriented and responsive crew. Very pleased with th service!
