American is always excellent! I never have problems and everyone is nice
I’m not a fan of small planes. Not enough leg room. There was a man that would keep his mask on. He and his partner were disruptive. He/they should have been arrested upon landing. Or at least inconvenienced in some way.
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Cons: "Flight attendant was very aggressive and confrontational."
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Pros: "Ground and flight staff terrible."
Cons: "Will not fly AA again."
Pros: "Great Crew"
Cons: "More room"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "yes thank you"
Cons: "all vary good"
Cons: "Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual ."
Cons: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Pros: "The crew was unpolished in the aspects of customer service. That being said they did respond fully to medical emergency, sought aid and landed us safely even if they panicked the entire time."
Cons: "The on board wifi didnt work and there were no seat back screens so the only entertainment was watching the flight attendants pull everyone with emergency response training out.of their seats to assist a distressed passenger"
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Pros: "Very good service"
Pros: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Pros: "Excellent crew and friendly staff on flight."
Cons: "Due to re-evaluate cancellation priority given to guests the rebooking needs over guests needing to make requests about current flight."
Pros: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Cons: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Cons: "Need better coffee"
Pros: "There was ample food."
Cons: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "Pilot made up time so we made it in early!"
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Pros: "It went very well."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Everyone was nice. Flight left on time an landed early."
Cons: "The front row for the exit is too small. The diagram i looked at said it was an exit row on the 2nd leg of my flight. It wasnt!! Uncomortable for my legs. Im 6'3"
Pros: "not much"
Cons: "They overbooked every flight of the day (total of 4) and offered us no solution except what as standby and try to get on next days flight. Very bad form and they were not helpful in finding a solution. we finally rented a car and drove home over 8 hours- still trying to get the rental car cost reimbursed....and oh yeah they completed tore apart my METAL GUN CASE!!!!"
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Pros: "good timing"
Cons: "Austrailia not accepting global pass ? or is it Quantis"
Pros: "Airbus was nice and had charging capability at each seat?"
Pros: "Smooth flight on time."
Pros: "Crew was very friendly. On time departure and landing."
Cons: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "crew was great"
Pros: "Landing at destination"
Cons: "Plane, food,seat, entertainment and missing flight crew"
Cons: "Plane interior was really dirty"
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Pros: "Great food, comfort, and smiles :)"
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Cons: "Late because of wait for flight attendant.... Really, everyone waiting for one flight attendant. For 90 minutes."
Flight delayed for over 3 hours while other flights to region took off.
NIce to have WIFI on Board
Pros: "Great staff, smooth flight"
Cons: "The crew was unfriendly and pretty much not seen on the flight except for meal service and prior to landing. Drinks were only offered with meal service. The flight was 8+ hours and I was only given a beverage 3 times. Additionally questions were answered almost condescendingly. Perhaps the problem is that our flight from Pittsburgh to Rome was on Canadian Air and they set the bar high in terms of comfort and service."
Pros: "Crew didn’t interact-but in all fairness it was only a 2 hr flight"
Cons: "Plane moaned groaned and squeaked with every movement. Turbulence was nasty in the first stage decent"
Pros: "Had a full row to myself, great service, and decent food. The ice cream was a bonus! Even though we took off later, we got back on time."
Cons: "Slight delays in taking off but I understand this was not the airline’s fault."
Pros: "Crew were great."
Cons: "We had premium economy seats and they were hard as rocks and there was nowhere to stow our personal items since we were just behind the wall to first class. It was an extremely uncomfortable flight. Bring your own seat cushions."
Pros: "Amenities. And courteous crew"
Cons: "Choice of Vegeterian options"
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Wish they had another snack option besides just pretzels."
Pros: "Easy short flight."
Cons: "Plane was pretty compact and crowded."
Cons: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Pros: "Great. they upgraded us to First since my husband was silver premier"
Pros: "Plane size"
Cons: "Pilot driving way to fast"
Pros: "The plane window seat"
Pros: "Legroom - they held flgt"
Cons: "terminals too far apart for reasonable transfer"
Pros: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars."
Cons: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars. The one guy on board was creepy Newark airports eating system made me go to 3 different iPads one for food one for drink and one to pay. Just let me pay when I order!!! Also bad signage"
Pros: "The staff are really nice, they try to help to their best abilities."
Cons: "The only thing was that there were many loud children, there's no helping that."
Cons: "Not great customer service, I get the feeling that some of the flight attendants "just don't care". Trying to watch movies on your own device just doesn't work. Movie hangs every five minutes or so."
Cons: "Didn't make this flight either. Still in Dallas"
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "Everything for this flight was as expected for my ticket purchase."
Cons: "I had no problems with this flight."
Pros: "Entertainment options were great in regards to movie and tv show selection. Internet is expensive"
Cons: "Food and beverage service not very efficient. Boarding process for groups 3-5 is unorganized and I can see it leading to conflict on full flights with limited overhead space."
Pros: "Boarded on time."
Cons: "Houston had a 40 minute wait on the runway"
Cons: "Over an hr late departing :-("
Cons: "my language arrived in 24 hours delay"
Pros: "Crew was friendly and efficient. Snacks - coffee and stroopwaffle were MUCH better than what is typically available without cost."
Cons: "Engine noise made safety instruction and pilots commentary incomprehensible. Plane was equipped with wifi, BUT you needed to download an app to get access - which is a catch 22. Couldn't download the app because I needed wifi access, which I couldn't get without the app!"
Cons: "Airline would not help in any way. Tried rescheduling flight and they wanted to charge me over $500 when I could simply book a $170 Delta flight. I thought they'd help me replace my ticket with another or at least something, but I guess we all know now how United treat their passengers."
Cons: "I was not contacted about flight delay. I believe that was the purpose of collecting cell numbers. Also the gate was down stairs with no elevator or operationing escalator. I have bad knees and had to walk down the steps with my luggage. The escalator only start working 10 minutes before boarding. Also they overbooked the flight and there was no room for my carryon luggage. They put it underneath and when I got it back it was all torn up. Seats were cramped not enough leg room."
Pros: "First time flying united. It was a little rough landing back in Memphis though. I'm not sure what that was all about."
Pros: "The flight attendants were great and took the time to care for passengers. One guy was suffering from a migraine and the flight attendants did all they could to assist the gentleman with his issues."
Pros: "Smooth takeoff and landing. Luckily no turblance. Crew members were helpful and courteous, and added a little humor to their jobs. Good job!"
Pros: "On time, good service"
Pros: "Fast flight home"
Cons: "The 3 hr layover in Houston"
Cons: "My name is Elizabeth and everything was OK"
Pros: "Same as above."
Cons: "Same as above"
Cons: "Seated in last row no recline on chair!"
Cons: "3 hr delay. Economy plus section was a bit cramped The seat cushions should be softer....or maybe it was the 8 hr flight."
Pros: "That I arrived to Memphis on time!"
Cons: "That the air isn't on until its time to board, instead of being a lil before its time to board."
Pros: "More comfortable"
Cons: "Lots of turbulence"
Pros: "On time and even early"
Cons: "Return flight wouldn't allow overhead cartons but made it up by bringing carry on to us"
Pros: "Flight went well, very enjoyablel"
Pros: "The staff was wonderful."
Cons: "The return flight was delayed several hours however there were several emails updating the status of the flight."
Pros: "The crew was excellent"
Cons: "They change my gate departure Three time I less than two hours I have a bad back is hard for me to move around that fast."
Pros: "crew was friendly"
Pros: "The flight going over"
Cons: "Everything was very good everyone was nice"
Pros: "The flight was convenient and on time. The crew was pleasant."
Cons: "The brand new plane is very small and cramped. There is no pocket and the tray table is minuscule."
Cons: "The flight was starting to be delayed from 8 am in the morning, but did not take off until 5:55pm. Kept getting delays with no information. They could at least give detailed information as to why the delays..In this day and age they should we pay the bills."
Pros: "Direct flight"
Cons: "Seat is very uncomfortable Bad odor on plane"
Pros: "No surprises which is good"
Pros: "We did leave on time"
Cons: "The fact that we arrived 30 mins early and have to wait to get off"
Pros: "Absolutely nothing"
Cons: "Delays on take off, for a variety of reasons, terrible service, non communicative staff, extremely uncomfortable seats for any period of time longer than two hours. Spirit is so cheap, that it’s reaching a point of diminishing returns; the service is so poor is not even worth the low cost. Will never make the mistake of flying spirit again"
Cons: "Crew from Ft Lauderdale was very unprofessional and were hanging out as a group, laughing nearly the entire flight; they could not even get through an announcement without busting up."
Pros: "I arrived safely"
Cons: "Crew was not welcoming, seating was very tight, we boarded late and if you cant carry a purse and a carry on because you will be charged $45 online. $55 at the airport or $100 at the gate. Fees for this airline are insane!"
Cons: "Spirit website is horrid Had to wake at 4am to finally get my boarding pass"
Cons: "The woman at the gate was not very helpful about accommodating me bringing my needed medications on the plane that were in a cooler. Once the crew came, they were much more helpful and willing to assist in getting my needed medications on the plane and traveling with me. Also, it was my first time flying Spirit Airlines so I was not aware that although the initial price for the ticket was very competitive, they nickel and dime you on everything from carry-on baggage to a nonalcoholic beverage on the plane, so when comparing it to other airline prices it's really not as cheap to fly as you initially think it is when you purchase the ticket"
Pros: "Assistance with printing Boarding Passes"
Pros: "Sprite is a ripe off"
Cons: "Show respect to thé black community."
Cons: "Was a few minutes late no help, compassion or anything for a handicapped person alone"
Cons: "Excessive baggage charges"
Pros: "Good for the price of the round-trip ticket."
Cons: "The cost of the carry-on is more then the check-in for baggage. The Ticket Service Agent at Myrtle Beach Airport - John Griffith was very rude and had an attitude. We didn't know we were standing in the wrong line, he didn't want to accept our baggage. Was going to take the 2 others who had came after us, but the lady had said to take us first. Then he told me not to give him an attitude. When he gave us a really dirty look about it. He acted like he didn't want to be there and we were bothering him, he was very irritated. I have never in my years of flying, had anyone every do that to me. I give his service a "F", he failed to meet all of his requirements: professionalism, respect, misreprensenting Myrtle Beach, Spirit Airlines and his duties of his job. He needs to be retrained or find another job!!"
Cons: "These were the most uncomfortable flights ever. I understand their pay for what you get ethos, but it needs to be much clearer up front."
Pros: "A direct flight."
Cons: "My return flight from Dallas to Myrtle was canceled after check in. There was poor communication as to what to do next, ultimately we were rebooked on American. If it happens to you don't be the guy yelling and screaming, we quietly asked what to do and we're rebooked amidst the chaos within 20 min or so, while the aggressors were still waiting several hours afterwards."
Pros: "I loved the personalities of the crew and pilot; they were very warm and I felt as though they were comfortable being themselves. We arrived 1.5 Hours early to our destination which was great except there was no gate for us when we arrived..which brings me to my qualm.."
Cons: "We were on the plane for 2.5 Hours waiting to be assigned to a gate, which was very frustrating."
Cons: "The staff weren't professional.they did a horrible job in letting us know what we can carry on to the plane and what we couldn't. We ended up having to pay more"
Cons: "I was blind sided by the luggage fee for a carry on. It made my flight cost $84 more. For the total price of my flight I could have found something cheaper & more convenient. Also, the website was difficult to use. I wasn't able to purchase bagge on the website even with the help of a spirit agent. I was very unsatisfied."
Cons: "They cancelled for no reason at the gate"
Pros: "On time great service and the pilot did an outstanding job."
Cons: "No issues with this trip it would be nice if my Pre TSA number showed instead of making me go to the counter and get new boarding pass every trip"
Pros: "Smooth flight"
Cons: "My seat did not recline. My carry-on would have been $59 so I checked my bag for $52nat the airport. There was nothing to read on the plane. There was no TV or music. We were not offered any complimentary beverages or snacks. The flight was delayed 15 minutes. I was seated in the back of the plane, and could hear one of the flight attendants talking loudly non stop during the entire flight."
Pros: "crew very nice"
Cons: "2 delays and then when arrived to counter wasnt let on plane 40 minutes before flight although already check in done, ticket printed, and bag paid for on line before getting to airport. had to be rerouted 2 1/2 hrs to atlantic city from nyc and pay for taxi and bus to get to nyc bc needed to get to nyc before 12 noon for a funeral. I was concerned if took next day flight it would be delayed and would miss funeral."
Cons: "It is really necessary to charge for everything. Coffee or drink."
Pros: "On the way from Boston to Myrtle Beach (which is not what you are asking but I wanted to tell you anyway), I LOVED the flight attendants. The gentleman was SOO FUNNY, he told people that in the 17 years he has been "standing up here, inevitably some of you will not turn off your cell phones. You won't do it. Don't make me come back there after you". Then, the woman attendant did "In Flight Yoga", it was soo fun and soo funny. We all were laughing, it made for a great flight down to Myrtle beach. It even made the turbulence not so scarey."
Pros: "we booked a flight in January for a family member's 90th birthday party in April. The confirmation ticket said the flight took off at 4:15 but when we got there they said the flight was changed to 3:45. We missed the flight because no one notified us of the change. We also had purchased insurance. We deserve either a refund or a free flight to our next destination. Some sort of compensation is deserved."
Cons: "Imagine an all you can eat buffet for $5 with all the best things like prime rib and king crab legs. The reality sets in when they charge you $55 for a plate and an $25 for a fork to eat with. If you want to drink there is an additional $25 water service fee. If you need to use the bathroom that will cost you an additional $50. Your $5 buffet has now cost you $160. The only difference between the above scenario and my flight was the buffet actually cost $300 to start with before piling on the additional fees. It is the only airline that flies directly to Myrtle Beach from here. I had no zero options otherwise without long layovers. The one redeeming thing about this flight was the crew."
Pros: "I was able to easily cancel my reservation"
Cons: "Not a penny was reimbursed so I paid for a service for which I could not use, despite cancelling early (>30 days in advance of the reservation and due to a work conflict, which was the reason I purchased the insurance to begin with!). This insurance is a complete scam!"
Pros: "The crew was very nice."
Cons: "The boarding process was very difficult. Our flight was delayed due to weather but there was no communication between the spirit agents and the passengers. It was very frustrating."
Cons: "I ended up paying bag-check fees I didn't need. It was an honest mistake and I should've been able to correct it. The web site and phone resources were inadequate to address. Spirit treated a first-time customer very poorly. They're cheap, yes, but be prepared to feel cheated"
Pros: "I haven't flown on Spirit for awhile and even though I know it is stripped down to be more affordable it has become ridiculous. If we were told once over the intercom, we were told at least 20 times that if we dared to put our "personal" item in the overhead compartments we would be charged $100! So they said that you had better come up to the desk so it would be only $65! These threats worked and people who really did have personal size items paid $65 when it should have been free. Also, I suppose we were on a newer plane because I could not believe that the seats were actually hollow and there is no padding! It looks like a normal seat until you sit down and realize the seat in front of you is hollowed out. The tray tables are the size of a smart phone and were too small to support an iPad! I was glad it was only a two hour flight because it was extremely uncomfortable. It made me wonder (and pray) what other shortcuts Spirit has taken recently. The crew wasn't rude but they were so busy checking overhead departments to see who they could charge that I don't think they gave the passengers any thought. We did make it to our destination safely and that is really the most important thing. However, I will really shop around for a different alternative before I flight on Spirit again."
Pros: "Got from point A to point B and back... Alive."
Cons: "Cheap flight... wait for it... until check-in. Then, baggage fees. Then seating fees.. Didn't fall for that one though. $45 per carry-on, per person, per direction. And a seat selection fee. Bogus. If you waive that guess what.. you get seats anyway. So we decided to just bring one bag after paying for two and I called Spirit for a refund. 30 minutes later I finally got a refund. Keep 'em on the phone.. You'll win. Seats are cramped and they cost the same as better airlines after all their extra, hidden fees. Enjoy it Spirit. That was our first, and last flight with you.. ever. I'd rather take a three stop flight to get to my destination from a reputable airline."
Pros: "The only thing i liked was that i didn't have to drive ten hours."
Cons: "I didn't like the ridiculously hight fees i had to pay for a carry on bag carry on luggage should be free. I also didn't like the three hour delay i had."
Pros: "The ease of using Uber and flying through the shortest security line EVER? PRICELESS!!"
Pros: "The AC airport was easy to get through and boarding was pleasant. There were also no delays which was nice."
Cons: "Spirit airlines is the worst with their uncomfortable, cramped seats and their ridiculous policy of charging extra for just about everything."
Pros: "Can't complain when departure and arrival are on time and and all employees were nice. All I could have hoped for."
Cons: "Surprised Spirit doesn't offer any entertainment options..... even if they charge for it. Internet or TV? Don't other airlines make money on that?"
Pros: "I liked how inexpensive it was."
Cons: "Trying to navigate the spirit website is a nightmare. I booked through Kayak and there was no provision for booking the checked bag at that time. Trying to go to the spirit website and booking a bag was a total nightmare. Whoever designed the website is a very disturbed individual and if his mind reflects the website, I feel great empathy for him. Jim."
Cons: "Fees for baggage, fees for snacks,fees for seats if you want to sit together, and to top it off, the plane was late arriving for boarding, and sat on the tarmac for 45 mins to take off on our flight in New York! And another thing, the seats are so close together that the passenger sitting behind you ends up with their knees in your back the whole trip. Every move or shift they make is a thump in the back. My kidneys may never recover! Ugh!! Will only use your airline as a last resort."
Cons: "I had an Isle seat and the person next to me was 6 foot plus and approx 300 lbs. I had to sit with one side turned because his body was so far into my space I could not sit straight back. I ended up with a cricket in my neck and back as a result. They should akermann people like that buy two seats. He was so overweight he had to keep his head resting against the seat in front most of the trip."
Pros: "Nice plane"
Cons: "Counter Service at Myrtle Beach, attendant's were rude, I wasn't aware of the weight limit for bags at 40 lbs.. I had to pay extra for 15 lbs. I mentioned it wasn't a problem at LaGuardia and he told me they all need training there ands he should go train them."
Pros: "I liked the timeliness, efficiency and straightforward approach to flying."
Cons: "I don't love the bag fees - but plan ahead and be smart...and it won't really cost you much at all."
Pros: "Getting off of there flight. Otherwise not a damn thing."
Cons: "Got to my gate, the computer said my flight was arriving on time for myrtle beach, so as I was sitting there waiting, I just so happened to hear one of the employees passing into elevator that my flight had changed to a different terminal (at the other end of the airport). So I quickly got up and went over (along with a handful of other passengers). When we got there, we had asked if it indeed got switched. With a snobby reply, were told yes. When we asked why there was no announcement, she said that she was just going to (not even 5 minutes before we were about to board. Then she got on the PA system and said "all zones boarding" so it was like a damn mob scene loading. Additionally, the plane was terribly small. I'm not a big guy by any means (tall but not wide) and I had to sit all prim and proper with my legs straight facing forward and my arms squeezed together or else I would of been bumping into the other passengers. There was also not complementary snacks or soda (which is fine) but they charged $3 for like 6 ounces of soda or a little snack pack of pretzels. Furthermore, there are no tv's, arm rests with the audio jacks (arm rests were maybe a foot long), they had no magazines, and the trays that fold down were the size of like four note cards. A just a heads up, don't buy the cancellation package/insurance for your ticket. I'm starting a new job at the end of the month and had to change my ticket. When I called, I was then told that this could only be used for job layoff or death in the family. I then told them job layoff, I was then asked if I was there for more than a year (I was only there for 6 months) and said no but lost that job because it went out of business. I was then told this wouldn't count and that there was nothing they could do for me. So then I had to end up buying another ticket at full price."
Pros: "The simplicity"
Cons: "bags lost not apologetic took 7 days to get bag"
Cons: "Being told that the flight was cancelled after I left for the airport 2 hours away. Spent an additional $300 to stay in NY so that I could fly home 2 days later. First & last time I will ever fly Spirit"