$1,356 Find Cheap Flights from Nairobi to Louisiana - Compare and Save

Terrible we had to wait out in the cold for transfer bus to take us to the plane. Once we finally got on the plane seat had no cushioning not comfortable at all. Food was overcooked and dried out. I was skipped over when they served drinks I had to call them back to give me a drink with my food. Overall terrible experience this time. I have used BA before and never experienced service like this before. If this keeps up I will look for other options

My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.

It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.

Long haul flight and was really good. Comfortable plane and seats. Really great service all round and always willing to help. Lovely food and drinks (Tanqueray is my favourite Gin). Media was great and helped for the long journey.

Food and crew were consistent with a high-end airline. App is on the level of what you’d see for a small regional carrier. I was charged $600 in fees that the gate agent in London assured me I wouldn’t have to pay, additionally, the app charged an upgraded seat choice and then put me in a less expensive seat. No response to emails to BA asking for help with refund. Probably won’t use BA again if I don’t get a response. In the air, BA is a world class airline. On the ground, they seem to operate on the level of a discount airline like Spirit.

The wheelchair service was good. Staff and crew were helpful/supportive. The business of 'being overbooked' ....."you may not be able to travel tonight/we may have to put you in Economy'" was rather unsettling. Even Economy Plus in a MIDDLE seat felt cramped. The seating and experience felt very basic even though I had struggled to pay for extra - Economy Plus.

The entertainment system in the plane ✈️ didn’t work in our row… makes for a MUCH longer flight.

Positive boarding experience, easy access to seat with plenty of luggage space

Another 2 hours delay because of the plane computer issues, British Airways

There was no wifi on board this route, and the seat power supply didn't work on the whole row of seats I was in, so I had to charge my phone and laptop in the galley. Other than that it was a very comfortable and enjoyable flight!