Find cheap flights from Jomo Kenyatta Airport, Nairobi to New Orleans

NBO - MSY

Find cheap flights from Jomo Kenyatta Airport, Nairobi to New Orleans

Round-trip
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Nairobi (NBO)
New Orleans Louis Armstrong
Fri 10/30
Fri 11/6
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Top 5 airlines serving Nairobi Jomo Kenyatta Intl to New Orleans Louis Armstrong

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,873 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "The crew was really sweet and making sure passengers were comfortable."

Cons: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."

Cons: "Needs more improvement"

Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."

Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."

Pros: "Crew was amazing"

Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"

Pros: "Entertainment and food is always great with Qatar!"
Cons: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"

Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "Yes overall probably the best flight to Chennai from DC"

Pros: "Crew was great. TV Entertainment system was excellent."

Pros: "Extra leg room only coz I was on exit isle"
Cons: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"

Pros: "Modern plane and great crew."

Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."

Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"

Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"

Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"

Pros: "Food was good, staff was excellent."
Cons: "Can't think of anything."

Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."

Pros: "Dreamliner"

Pros: "All the services plus the entire team"

Pros: "Service, seats, beds, food, entertainment, EVERYTHING !!!"

Pros: "Flight was on time"
Cons: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"

Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."

Pros: "Crew"

Pros: "Everything was great"
Cons: "Everything qas great"

Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"

Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "Excellent staff, good service."
Cons: "A Long. Trip"

Pros: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Cons: "South Indian food may. Made available"

Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."

Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Cons: "N/a"

Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"

Pros: "Everything else"
Cons: "Too much air condition... cold!!"

Pros: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Cons: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."

Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"

Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"

Pros: "Punctuality"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."

Cons: "Narrow seats and little legroom."

Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."

Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."

Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."

Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."

Pros: "The friendliness of the crew."

Pros: "Perfect landing."
Cons: "My seat was too far from Toilet.."

Pros: "Overall the flight was great"

Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."

Pros: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"

Cons: "I've been traveling for quite some time but it's the first time that I've got sandwiches inboard from start to end on a 16 hours flight. Turkish airlines what were you thinking about? Feeding people sandwiches and water during an 11 hours flight from Miami to Istanbul, are you guys serious?"

Cons: "Food & drinks"

Pros: "Comfortable seat."
Cons: "Crew seemed to be having an off day. Not as organized and we’re rushed."

Pros: "Professional service. (Overall)"
Cons: "1.No punishment for smiling. 2.Giving the bread with clippers is great, But not enough: not if the passengers Didn’t wash their hands. 3.Operating the seats (2 buttons)may Not be the easiest thing to do."

Cons: "Boarding process should be further protective of priority and business class passengers-boarding experience was somewhat chaotic with economy passengers blocking way for priority boarders"

Cons: "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"

Cons: "The seats are so small and place was very squeeze"

Pros: "Entertainment and punctuality"
Cons: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."

Cons: "Leg room Food choices"

Cons: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."

Pros: "meals are pretty good, though repetitive"
Cons: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."

Cons: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."

Pros: "crew and service are great."
Cons: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."

Pros: "no clear on when to go"
Cons: "check in delay"

Pros: "Nothing"
Cons: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."

Pros: "Great selection of movies, excellent food, friendly service."

Pros: "Getting Home"
Cons: "Everything the seats were so close to the other seat forget it they Reclined. No service at all one bottle of water for about 6 hours they never passed by once. Flt. Att.’s were nice but no training no customer service. Like cattle I just want to forget the trip"

Pros: "Friendly checking in staff. Easy to us and good variety movies."
Cons: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."

Pros: "The entertainment was good"
Cons: "We asked for special meals and they told us they only had one type of meal on board"

Pros: "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
Cons: "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."

Cons: "My baggage was lost and I have yet to receive it."

Pros: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."

Cons: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"

Cons: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."

Pros: "Everything"
Cons: "Nothing"

Cons: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."

Pros: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Cons: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."

Cons: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"

Cons: "See sbove"

Pros: "Everything, Good service, timely and on pojnt"
Cons: "There was a slight delay on landing"

Pros: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Cons: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"

Pros: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Cons: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"

Pros: "Not much"

Pros: "Lots of room on the plane, light meals but good, helpful service"

Pros: "The care taken to wrap the electronic equipment you were mandated to confiscate. That part was handled well"
Cons: "Retrieving the electronic equipment was a chaotic nightmare. There was no order. There were two lines where passenger did line up in than others cut the line claiming they had connecting flights. Those in charge never verified whether they were connecting to another flight. Never asked for their boarding pass. I heard some laughing saying they did no have connecting flights. I better job and method of handling this situation is needed as long as the ban is in effect. Otherwise, Turkish airlines is fine. My wife and I have traveled most airlines and travel extensively. So, we are aware of good service and bad. Your service minus the electronic equipment is good."

Pros: "Food"
Cons: "Inefficiency"

Pros: "This was the best coach experience I've ever had. Food was great, tv screens were large, little bags with earplugs, slippers... were provided. Other airlines could take some pointers on how to treat passengers on long, overseas flights."

Pros: "The food, prices and extras were outstanding"
Cons: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"

Pros: "The attentiveness of staff."
Cons: "The video screens did not work. Our seats were changed at the last minute without any indication to why."

Pros: "Literally nothing."
Cons: "Literally everything. Worst airline EVER."

Pros: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Cons: "No foot rest, help the short people to store luggage."

Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."

Pros: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"

Cons: "they lost my luggage by my first stop"

Pros: "Appreciated the lights being dimmed, to make it more restful."
Cons: "Would have enjoyed ice with the juice, or colder beverages."

Pros: "20 min delay. Boarding took too much time"

Pros: "Seating could be wider."
Cons: "Seating."

Pros: "The service was great and all staff were friendly."

Pros: "The quality of service is always on top, kindness and help is always when you ask..."

Pros: "Great crew. Pretty warm, helpful, friendly and very professional. Enjoyed the entertainment too n the flight arrived in good time."

Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"

Pros: "Everything was great!"
Cons: "Nothing to complain about"

Cons: "Food could be better."

Pros: "Direct flight. Crew was good. I got home alive."
Cons: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."

Pros: "Everything. No issues."
Cons: "Nothing"

Pros: "Crew were wonderful."
Cons: "It would be good if ba could stop losing my luggage."

Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."

Pros: "Comfortable clean food was tasty and appreciated the complimentary drinks"
Cons: "Offered bottles of water...not just small cups"

Pros: "Great flight attendants."

Pros: "Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!"
Cons: "N/A"

Pros: "Crew was very professional, food options were excellent."

Pros: "The in flight services met my expectations."
Cons: "We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated."

Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."

Pros: "Crew was wonderful, the boarding process was efficient. Heathrow Terminal 5 was chaotic and there are minimal amenities once you leave the main terminal to reach your gate."
Cons: "This was a codeshare flight operated by British Airways. The plane was an older, uncomfortable 747-400. I'm not sure how old it was, but there were ashtrays affixed to the doors of the bathrooms. It departed and arrived close to an hour late. There were also a number of hyper social passengers onboard who gathered in the aisle or near the exit doors drinking liberally and socializing loudly. While the excellent flight crew tried to manage them, they were undeterred. Food was mediocre. My entertainment screen didn't work, the passenger in front of me fully reclined their seat prior to takeoff (during the delay) and didn't return it to upright until moments before landing. All and all an unpleasant journey."

Cons: "The plane was warm which became uncomfortable for the second half of the 9 hour flight. Also they had some issues with double booked seats and having to move people around which delayed takeoff. The staff did a good job of making the best of a bad situation thoug."

Pros: "Everything it was 100 percent"
Cons: "Luggage is held up but I will eventually get it here"

Cons: "stuffy staff, not helpful, horrible seating - definitely don't see things from customer point of view. Will never fly BA again"

Pros: "Excellent customer care"
Cons: "Hand sanitizers would have been great."

Pros: "Customer service was awesome"

Cons: "I had to get off the plane."

Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."

Cons: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"

Pros: "Crew"
Cons: "Seats were too small..tight fit."

Pros: "The flight was on time"
Cons: "This was an old plane. No electrical outlets. The entertainment system didn’t work. Sure didn’t bend over backwards to make us happy. 1 cup of coffee. I did get a refill but only because I got up and asked someone. I will sure avoid British Airways. We took 3 long flights with them and they were all on that old 747. They need to update."

Cons: "My checked bag didn't make it from Barcelona to my destination (new orleans)."

Pros: "The crew was helpful"
Cons: "The seat space .It is very uncomfortable to have the person in front of you in your lab for 8 hours. Continued with Icelandair home and much more space."

Pros: "It was on time"
Cons: "You can’t pay to pick a seat"

Cons: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."

Pros: "Crew was excellent"
Cons: "Charging for food and drink? What is BA, three times the price of RyanAir and the same food service. Unbelieveable."

Pros: "Comfort,food,service"
Cons: "My screen failed and was not able to work"

Pros: "crew very accommodating."
Cons: "Bad food, very small space in seats."

Cons: "When trying to check in online the day prior, the British Airways system was unable to load my reservation. Upon arrival to the airport, the rather unambitious fellow at the check-in desk refused to look up my reservation and instead insisted that my flight was in fact through American Airlines. After waiting in yet another queue, I was sent back to British Airways, where it was confirmed that Iwas booked on the flight, but that it would be to late to check my suitcase. I am still at my city of origin in London as I write this review."

Pros: "Lots of space. Decent food."

Pros: "Arrived alive"
Cons: "Indifferent inflight service is probably a compliment. The worst insult was to the 120 passengers whose flight to Heathrow was cancelled. They waited hours for the flight to Gatwick. On arrival BA announced that the buses that were promised by ground staff in Venice had not been arranged because BA didn't have the resources at hand. Useless as usual!"

Cons: "The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit."

Pros: "Punctuality"
Cons: "Mediocre aircraft, dismissive crew. Nothing surprising from BA to be quite honest I shall continue to lower my expectations."

Cons: "We were delayed getting out of Rome, making our connection a little stressful."

Pros: "Although there were some problems with the arrival of the flight into Gatwick, the captain came along the cabin explaining the difficulties and offering his sincerest apologies (although it was not his fault, nor the fault of BA). This was truly a British response to something like this. Also, I paid for a seat with extra legroom and the space I had was massive - well worth the investment for a 12+ hour flight."
Cons: "Boarding was chaotic in Lima. It really can't be that hard to organize different lines for different parts of the plane."

Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"

Pros: "London to New Orleans direct is an excellent route."
Cons: "Food was poor."

Pros: "The airline boarded a little late, but that's typical in Europe. They gave lots of food for the in-flight meal. Several people didn't have their screens work, so they rebooted the system, and then it worked fine. The crew constantly came through with beverages."

Pros: "The flight attendants on this flight where the best I've ever had!"

Pros: "Civility in the boarding process, bathroom cleanliness and on time departure and arrival."
Cons: "Poor entertainment system and choice. Some parts of the main cabin were dirty. As an asthmatic, I tend to be quite sensitive to dust etc. The age of the plane. Some of the flight attendants seemed not as friendly on request of some, not all, service."

Cons: "Old plane, only one meal, poor entertainment system and rude crew"

Pros: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."

Pros: "Courteousness , pleasant staff and good food on board. Overall my flight was good. Nothing to complain about."

Cons: "I know this was economy but the seats are the tightest of any other airline. We were all practically on top of each other for a relatively long flight."

Pros: "Plane was comfortable and departed on schedule."
Cons: "Difficult to find where to catch this flight. Gate not printed on boarding pass. BA changed our seats without informing us."

Pros: "The crew was great."
Cons: "British airways will not allow us to check in online. We had to do it at the desk before the flight. We had some problems getting seats together."

Pros: "The flight attendants were courteous and friendly. Boarding was easy."
Cons: "The designer of the business class seats used by British Aiways is surely an acrobat who flies no longer that's two hours. And those at British Aiways who bought into this design probably don't fly at all. Passengers who are sitting in a window seat must literally walk over the passenger in the aisle seat in order to get to the aisle. Flight attendants must serve the passengers on window seats right over those sitting in the aisles. The seats are narrow, and if you're sitting in the aisle, you don't even have a space to put your bottle of water or reading glasses. I can go on and on. Lastly, the entertainment seat on 63 A&B dint work so we flew without watching movies at all. This is my last flight on British if I can manage."

Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."

Cons: "More sanitation efforts. Stop overselling flight to help stop the spread of COVID-19"

Pros: "Friendly crew"

Cons: "Bumped from first class to coach."

Cons: "WiFi"

Pros: "Crew was very nice."
Cons: "N/A"

Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."

Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."

Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "Delays,"

Pros: "The seat was comfortable. The snack was dry."
Cons: "We were delayed because of paperwork that the captain was waiting for however, we were kept updated."

Cons: "Healthy snack options"

Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."

Cons: "They lost and cant track my baggage. Very poor customer service."

Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."

Cons: "inadequate ventilation"

Cons: "super delayed, then delayed more on tarmac due to OVERVfueling."

Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."

Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."

Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."

Pros: "Crew was nice and gave my son Captain Wings"
Cons: "Left 50 minutes late, only provided sugar cookies as food"

Pros: "Attendants are always friendly; always a peaceful travel event"

Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."

Cons: "Late Dallas to tulsa"

Pros: "not much"
Cons: "They overbooked every flight of the day (total of 4) and offered us no solution except what as standby and try to get on next days flight. Very bad form and they were not helpful in finding a solution. we finally rented a car and drove home over 8 hours- still trying to get the rental car cost reimbursed....and oh yeah they completed tore apart my METAL GUN CASE!!!!"

Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"

Cons: "I could not check in and pay for my second bag at the kiosk. I had to wait in the very long ticketing line to get help. Also, it was not clear that the international flight flew from the AA terminal and not from the International terminal where Iberia flies from...I had to walk to the AA terminal with all my bags which was stressful since I was dropped off at the international terminal which made sense as it was an international flight and the ticket did not say it was flying from the AA terminal only that it was operated by AA.."

Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."

Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Cons: "Middle seat and one of the last ones on. Enough said"

Cons: "One hour late"

Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."

Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."

Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"

Pros: "Muy buena atención, avión, puntualidad"
Cons: "La silla no reclinaba bastante, no era muy cómoda"

Pros: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Cons: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."

Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"

Pros: "on-time"
Cons: "crowded, tight even in better seat, no wifi entertainment"

Pros: "AA flights now have individual screens with free movies/videos/music/games. Power outlet and USB port included. Staff was polite, helpful"

Pros: "I had ample room and I really like the biscuits"

Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."

Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."

Pros: "Friendly staff Smooth ride On time"

Pros: "Captain and crew were capable and friendly."

Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."

Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."

Cons: "seats were very uncomfortable"

Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."

Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."

Pros: "power outlets & TV"
Cons: "crew was cranky"

Cons: "Todo"

Cons: "United on-board Wi-Fi wasn't available on this plane for this flight. 2.5 hours wasted..."

Cons: "Need power supply for passenger seats in Economy Plus."

Pros: "Super easy & smooth flight. We left on time & arrived early."
Cons: "Nothing really. Honestly, I slept for half the trip, so it was pretty uneventful."

Pros: "Timely Clean"
Cons: "Too much carry-on luggage slow loading and exiting of the airplane"

Pros: "Wonderful crew, great plane ride."

Cons: "I was forced to check my carry on because others were allowed to bring several carry one bags I counted 18 passengers that were allowed to bring 3 carry one bags & a personal item to store under the seat so if you are in the 3rd, 4th or 5tn boarding group there isn't any overhead storage available I paid to check check my other luggage so I would follow the rules others should be made to do the same I worried all the way to New Orleans that my carry would be lost"

Pros: "couldn't access wifi. crowded cabin. passengers being loud/obtrusive. long delay for takeoff."

Pros: "Excellent service!"

Cons: "The wi fi should be free of charge"

Pros: "Flight was fast. Got there early"
Cons: "Didn't know that you needed the united app for in-flight entertainment."

Cons: "Flight cancelled at last minute because of "lack of available crew"."

Cons: "No usb hookup. No food"

Pros: "On time and direct"

Cons: "Same comment as above"

Pros: "The flight crew was nice and there was no problem with the actual flight. The issue was with the United employees at the check in area."
Cons: "The employees at IAD were grumpy and put off by helping us passengers. The kiosk lines were full so after having waited for a while I went to the actual counter since there we no people in line and the agent chased em back to the kiosk. I felt that that was a very poor reflect of customer service. I expect more from United."

Pros: "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."
Cons: "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."

Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."

Pros: "in flight entertainment"
Cons: "No where to charge devices"

Pros: "Not much to like..."
Cons: "Once again, your people need to cater to the people that flight. The very first time I flew with United was December 14, 1982. I was 7. As an adult I have either flown with Delta or US Air. I went with United on this trip and I have to say that I am never going back on another United flight."

Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."

Pros: "Exit row on return flight"
Cons: "2 hour delay on origin, bad odor entire flight"

Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"

Pros: "Very smooth flight and good seat"

Pros: "Crew was friendly and minimized the frustration with the delay"
Cons: "2 hour delay"

Cons: "I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!"

Cons: "Still not in New Orleans"

Pros: "Stewardesses were new hires, but still decent with their service."
Cons: "Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival."

Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"

Pros: "Not much to like"
Cons: "Supervisors and staff rude in Houston not accommodatING at all Horrible overall exoeriance with United"

Pros: "Nothing"
Cons: "2-3 hour delay kept delaying, snack was nasty, drink yeah right it was a sip. They take a can and split it between four people. So unorganized and rude."

Cons: "I enjoyed my flight!"

Pros: "The flight was very short. Loved it"
Cons: "My Ears hurt after the flight was over."

Pros: "Flight was cheap! Weekend was fun!"

Pros: "Same as above,"
Cons: "Same as above, but no snack was offered, and there was only expansive food for purchase"

Pros: "Flight took off promptly & landed early"
Cons: "Paid a lot more than I did for the same flight via delta with half the amenities. Crew not particularly friendly"

Pros: "Crew was polite and responsive."
Cons: "Flight was extremely delayed because of missing flight crew and/or pilot. Boarding announcements were very hard to follow because of overlapping PA systems at the gate. We sat at the gate for a long time before take off, which was uncomfortable because the seats are cramped for anyone above average height and I could not put my seat back or put my headrest up."

Pros: "We had excellent service on the plane and the new snacks that are handed out was a welcomed addition."
Cons: "TSA held a planned work action to have workers call in sick and my flight left 30 minutes late as at departure time we were missing over 20 passengers who hadn't gotten through TSA yet."

Cons: "My direct flight to New Orleans was canelled forcing me to arrive five hours late for my ride from the airport."

Pros: "flight was mercifully short ..."
Cons: "brand new plane with impossible seating dimensions for any normal humans, even at the upgraded price; crew increasingly more concerned with labor relations and their own dramas than with passengers comfort or experience (perhaps understandable, given management screws put to them, but still unprofessional)."

Pros: "Love the customer service and friendly staff"

Pros: "Free snacks and we arrived 30 mind early"

Pros: "On time!"
Cons: "No complaints"

Pros: "The flight attendants."

Pros: "Cheap"
Cons: "My two seats were not together and river landing very rough"

Pros: "Nothing."
Cons: "Lies about when we would leave. Next time just be honest about the fact that we didn't have a pilot instead of stringing us along for 9 hours."

Pros: "Comfortable chairs"
Cons: "There are no TV's and there are no snacks"

Cons: "There is delay in both airport for security check ! No more people to do it ! 1 hour waiting in line was very dissappointed"

Pros: "Late flight. Slow to board Given middle seat"

Pros: "Flight attendant on PA had beautiful speaking voice"
Cons: "Turbulence precluded cabin service"

Pros: "Terrible, waited all day for them to tell us they didn't have a plane had nothing to do with weather or anything else. No excuse and no compensation offered. Stranded at the airport that night and no flight offed as replacement. This is not the end of this between united and myself. Won't use them again."

Read more about Qatar Airways
COVID-19 information

Safety measures for airlines flying from Nairobi Jomo Kenyatta Intl to New Orleans Louis Armstrong

Airlines flying from Nairobi Jomo Kenyatta Intl to New Orleans Louis Armstrong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters

Mandatory masks

Masks required on board, masks provided

Social distancing seating

Middle seats unavailable to book

Pre-flight testing

Testing for antibodies, testing for symptoms

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