More comfortable seat. The seat on this airplane offers little back support.
Fun introduction of crew and local trivia sets the time for an enjoyable flight.
Landing was not smooth
Flight was delayed and no one could tell us why or for how long we would be delayed (not even on the kiosk) ... turns out it was delayed for 3 hours ... didn’t get a phone update until 1/2 hour before boarding. people were very rude about it. Turns out the plane had issues, so they had to send another one ...
No snack, one cup of beverage and no movies without paying.
the seats however were quite tight and there was no electrical plug for charging.
The flight attendants.
The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul.
Brand New Aircraft
The plane is spacious lost of leg room
can improve on the food
The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)
The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers
Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??
Abysmally awful customer service--way beyond rude and not at all helpful.
delay too long
The flight was cancelled, it was very difficult for me to do all rearrangements.
old plane, tight and uncomfortable
Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess.
Two hours delay in the start.
OLD OLD plane with hard seats and tiny screens
staff was fine
old old plane, very uncomfortable. Tiny bad screen made movies pointless
Washington Dulles Intl (IAD) United States
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