I didn't use the onboard amenities, so it is difficult to comment on those services. Otherwise, the flight from Nashville to Toronto was quite crowded, but the boarding process and the flight itself were perfectly fine.
I Love Delta but one of the flight crew training in courtesy snd hospitality.
The temperature on the flight was unbearably hot and they were unable to serve waters and did t make any adjustments. This impacted us both when leaving, we pushed away from the gate but didn’t taxi for takeoff for awhile then arrived ‘early’ yet were stuck in the plane for longer than we should have been.
My seats are comfortable because I choose to fly in the exit rows and this time upgraded to first class with minimum sky miles. Otherwise, I would not be happy in regular seats or even middle comfort seats. Onboarding on the return flight from Nashville to Atlanta was hot and very uncomfortable for over 30 minutes due to extreme hot weather. However, Delta should provide some other air flow option as it was almost unbearable until 10 minutes after take-off. First class seats should be equipped with cup holders. Currently, the middle console is used and is flat and prone to spilling drinks.
There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
I was in Comfort and we didn’t get any drinks, chips or anything! First Class got full service on the flight and Comfort got nothing. Seat was horrible and uncomfortable
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
The tray table was broken and the food was terrible.
THEY FAILED ME AND I NEVER GOT ON THE FLIGHT BECAUSE IT WAS SO DELAYED! I ENDED UP HAVING TO PAY OUT OF POCKET FOR A HOTEL AND STAY IN NASHVILLE TO CATCH A FLIGHT FOR THE FOLLOWING DAY. DELTA IS POOR CUSTOMER SERVICE>
No WiFi. Arrival was early but gate was occupied and had to sit on jet 30 min to deplane.
The united employees at the gate treated me very rudely and called me nefarious
The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,
Another delayed flight. When the delays exceed the duration of the flight, it’s a problem.
The internet service I paid for didn’t work at all and the flight crew was not very friendly.
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Both of the first class flight attendants were rude, to everyone, not just us. The one in coach was more helpful to us than the ones in first class!
Our flight was delayed 3x and we were unaware until 15min of arriving at the airport so had we been made aware sooner we could have enjoyed possibly another 4hrs poolside. Very frustrating. Made the next day going back to work extremely tough too.
Due to delays at SFO, my WestJet light missed its connecting WestJet flight. If they had held the plane in Calgary for 15 minutes, 2 families with children would not have been stranded in Calgary for more than 24 hours. I understand the need to be on-time, but when it is the same company, you would think they could make a phone call. Or maybe they could go to a higher altitude to make up for lost time? Instead of attempting to put us on another flight, they rescheduled us for the same connecting flight 24 hours later. We then had to scramble to find a hotel, which they state that they were not responsible for since the delay was not their fault and therefore became an additional out of pocket expense for us. The customer service is severely lacking here at this company. They also mentioned that if we purchased our tickets through a 3rd party site (Kayak) versus WestJet directly, that they couldn't help us. Seriously?? Additionally, we lost 2 days of travel and missed out on tours and taxis that were pre-booked. I will not be using WestJet again,
This airline would not refund my money and I had a physician note that I could not fly. They are crooks
No pre boarding kiosk to check in, baggage claim detected luggage didn’t leave the airport, poorly managed recovery of lost luggage, and blame lost tag from conveyor to TSA/security, very poor from TSA/security check to delivery, crucial if compensation will go thru and will likely wait for months unlike United,
Plane seating was uncomfortable, very tight fitting for someone my height, did not recline and overall un enjoyable
No communication from Kayak or West Jet. Booked extra flights, flights cancelled, no one answers calls. Will be disputing charges.
Leg room is a problem the plane was dirty and there were no movies available on the app
The personal item sizer cannot take a standard backpack, and the cabin luggage sizer cannot take a standard carry-on. Designed for people from the island of Lilliput!!. and also compels people to pay additional fees to check their bags. Making money by ticking off the passengers is a very short-sighted business strategy, especially since they have a choice of carriers
The flight attendants were amazing. But we checked in online and just needed to check our bags. The line was so long that it took over an hour to do this. There was only one person checking people in.
food worker strike caused lack of service. I know, not your fault but a bit of a inconvenience.
One small cup of warm soda for a 4 hour flight. Disinterested, unfriendly flight attendants
Flight was canceled due to mechanical issues. After a considerable wait in the queue, Air Canada customer service was very helpful to get us on another flight. I am disappointed to report our rescheduled flight is for three days from now. Three days of extra expenses and inconvenience is unacceptable.
extremely cramped seating... absolutely no leg room and when person in front of me reclined... I was pinned in my seat... absolutely ridiculous
Take off and landing and also the crew were excellent, just we could not received one of our suitcases at Ottawa at the same time we got there, but the associate at Ottawa airport were very nice and helpful so we could receive it on 16th of September.
They served us 1.5 pieces of chicken nuggets with coleslaw..felt like a toddlers meal in business class. Why bother?
It's hard to separate the frustration and stress of delays, which may or may not have been due to AC, in my experience. My Nashville/Toronto flight was delayed due to baggage loading, to the point I missed my connection to Ottawa. I was automatically booked on another flight but it was the latest one of the day getting me into Ottawa the next day. Linda, Customer Service desk in Toronto, got me on an earlier flight AND made the calls to get my baggage on the same flight. (High marks for Linda and her efforts! ) I ended up in Ottawa about 2 hours late, but my carryon bag which I volunteered to gate check to make it easier for AC, got the retractable handle tore off. Sorry, but it was a mixed bag experience for me. Linda was definitely the highlight of the trip.
We were over 3 hours late leaving Nashville. I am a new traveller, so it was very stressful not knowing if I'd miss by connecting flight to Victoria.
In Nashville Airport air Canada employees very unprofessional and that leads to a last one of our luggage.Will NOT recommend to fly with air Canada from Nashville. Jerry
Both my planes were delayed. I missed my flight in Toronto and got into Montreal at 4:00 instead of 1:15.
Crew were great. No snacks available. No entertainment. Seats a bit crammed.
Flight attendant, forgot her name, was in front cabin, she was great
Internet is much improved, which is very important to me a s a business traveler. The off boarding of the plane was fantastic. Very quick and very orderly. We had to check our carry-ons before we got on the plane and they were retrieved and available to us very quickly. We left on time and arrived early. All very good things
The baggage process at the gate was terrible. Stay was not friendly at all
They lost my bag on both the going and return flight of my round-trip.
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
Flight was on-time, boarding was flawless and the crew was friendly.
American has been able to implement an algorithm that makes it possible for nearly every one of my evening flights to be late. Congratulations!
It was good. But the gate team made me check my carry on when there was plenty of space for my luggage on the plane. Otherwise our trip was fine.
Gate was overcrowded. Gate agents performed very well. Flight crew was top notch! Efficient & professional & courteous. Both meals not thermalized well. Dinner main dish was actually cold in the center. Almost inedible. Breakfast sandwich was lukewarm.
My flight was delayed about three hours. I got home at 3:30 in the morning very bad experience.
