The flight attendants constantly hassled everyone and nit picked everything. I was told that my seat wasn’t upright, but the seat was old and wouldn’t go upright. Then I was moved a seat over. That seat also wouldn’t stay upright. I was constantly hassled about it, even though I wasn’t putting it back. All the seats were having the same issue, so the flight attendant told us over the intercom that if we couldn’t get our broken seats to work right, they would circle the airport and add another 20 minutes to our flight. Absolutely the worst experience I have had on a plane. Absolutely insane.
No complaints!!! Great trip!
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Pros: "Funny. Kind. attentive."
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Cons: "No in flight entertainment behind the seat"
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Cons: "727 modern plane free movie free Wi-Fi"
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
Pros: "Crew were very nice."
Pros: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Cons: "Waiting for luggage"
Pros: "All good."
Pros: "Comfortable seating"
Pros: "Polite crew"
Cons: "No air traffic"
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "very organized boarding process"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Cons: "The landing was very rough from Nashville to Dallas"
Pros: "Flight was delayed, and unclear why."
Cons: "The WiFi to work."
Pros: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Cons: "would be nice to have individual entertainment screen - instead it was above every few seats"
Pros: "Great flight experience!"
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Pros: "Same as above. Very pleased"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Pros: "It was a great flight"
Pros: "Flight arrived safely"
Cons: "Everything else"
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "Very friendly gate agents & Flight staff"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Friendly crew. efficient."
Pros: "Everything lined up perfectly"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Cons: "Okay, but flight was delayed."
Cons: "Haven't taken it yet!"
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "delayed at both sides with very little announcements keeping us updated"
Cons: "The crew was rude"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
I wasn’t able to make my flight because my first flight from Nashville (BNA) was delayed for mechanical error (someone’s chair wasn’t able to stay in the upright position), so when I arrived to New York/Newark (EWR) the connecting flight was gone. Since it was the last flight heading to Norfolk (ORF) that night, I had to be rerouted to Richmond (RIC), which is a 90 minute drive to my home. I will admit the lady working the counter was helpful in getting me that replacement flight ticket and put me in first class. Although I think there needs to be someway of halting a connecting flight if the previous leg is delayed. Yet I can see that would probably start a chain reaction of missing times, which helps no one. I just wish it were avoidable, but thankfully I arrived safe after all the headaches. The replacement flight got delayed too, but that’s because it was arriving late and held the crew for the flight I was getting on, but that’s a story for another time…
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Cons: "Very crowded and had to take the rear seats but otherwise OK."
Cons: "The flight crew’s non challent attitude"
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Cons: "Missed connecting flight"
Cons: "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "see above"
Cons: "see above"
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Cons: "We were bumped and cancelled our reservation"
Pros: "Great experience. No hitches."
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Pros: "On time"
Cons: "They changed my seats."
Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Pros: "On time flight. Great service from United crew."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "The attendants were super nice"
Cons: "Same as above, including late flight"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "It was good for most"
Cons: "Was good"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"
Pros: "The cheaper fares"
Cons: "Not even water and coffee were free."
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Cons: "Being on time, giving free snacks/beverages, communication"
Pros: "The crew was awesome"
Cons: "I cut my finger on the tray table, the seats were uncomfortable and very narrow, and I had a obese woman next to me who smushed me against the wall. She clearly needed to purchase two seats to sit comfortably. The flight was delayed 5 hours without enough advance notice."
Pros: "I guess I like the no-nonsense attitude of Frontier"
Cons: "I didn't like that our flight was delayed by four hours and arrived at 3:30am. I didn't like that we were offered a $50 voucher as "compensation" for the horrific experience."
Pros: "Speedy flight arrived ahead of schedule"
Pros: "I thought the planes were nice and clean. Also, I thought this was a very smooth flight. Very nice crew."
Cons: "Seats seemed a little tight."
Pros: "At first, what seemed like a competitive price."
Cons: "Extra cost for carry on bag, and any seat not center. Be aware that its lowe cost to pay for carry on bag online. It was $60 for one way for my one and only carry on bag. And to top it off, the in-flight service only service a cup of water. I will avoid Frontier in the future."
Pros: "That it as in time and nice."
Pros: "Frontier provides flights at a greatly discounted rate. The catch is that's all you get. Everything else cost extra. I'm good with that. From Point A to Point B as cheap as possible. That leaves more money for fun on the ground."
Cons: "Comfort of the cheap seats is a bit lacking, but again you can pay extra for better seats. Food service, i.e. snacks and drinks cost extra."
Cons: "Hidden costs,delayed flight,had to pay for carry on $35, had to pay for seat $30, plane was old"
Pros: "The people i sat next to."
Cons: "Everything about flying frontier."
Pros: "Priority boarding for military."
Cons: "The baggage policy was confusing, the seats were not comfortable, and no free drinks or snacks is a big minus. They also spent about 5 minutes trying to sell their rewards credit card which was annoying."
Cons: "The flight was two hours delayed, but nothing confirmed that--the tickers said it was on time, the website and app said it was on time, and there was no frontier agent at the gate until 5 minutes before boarding--two full hours after the plane was supposed to leave."
Pros: "Seating seemed more spacious then other coach flights. If you're flying alone (or don't care if you sit with your party), traveling for 3 hours or less, aren't taking much luggage and you know the fees so you can plan ahead this is an excellent airline."
Cons: "You can only BRING 1 BAG on the plane. If you check or bring another carry on it will cost you $25-$35. If you can shove your backpack/purse inside your bag with your clothes."
Cons: "First of all, I hate the way Frontier "nickel and dimes" you. $40 for using the overhead bins - give me a break! They have no way to control that! This flight in particular was delayed several times and finally cancelled. Passengers were given cheap lunch vouchers and then told to wait until 12:30pm to call an 800# to reschedule the flight on another airline (if we could find something less than $400). Fortunately, that worked out for me but it was 12 hours between the time I was scheduled to leave and the time I actually left. I'll never fly Frontier again. I'm convinced they only have one airplane!"
Pros: "I liked the flight crew and how quickly we were able to board the plane."
Cons: "I didn't like the fact that you had to pay more for carry on luggage then checked luggage."
Pros: "I got to phoenix safe."
Cons: "The lady next to me. She was snoring."
Cons: "Why did they remove the self check in station in Nashville? 30 min wait to check in could be easily avoided."
Pros: "The flight attendants were nice"
Cons: "We waited 5 and a half hours and then they made us wait another half hour to board so that another plane, that boarded 5 minutes early, could go before us. The gate agents were rude and unorganized and slow. Part of my trip was ruined because of the delay and all I got was a $100 voucher to use with Frontier? That will not be used as I have no desire to fly with them ever again."
Pros: "Price before additional fees"
Cons: "All the extra fees. Pick a seat fee? Checked bag fee? Carry on fee?"
Pros: "The price"
Cons: "Everything else"
Pros: "Loved everything about this flight, the flight both ways was on time, check in went smoothly and the crew were funny and so did their job so good! Thank you frontier!"
Cons: "Was repeatedly verbally harassed by vindictive ticketing agent in Nashville, TN. She had an absolute disregard for any semblance of customer service and cast a dark shadow over our entire trip. The flight was uncomfortable, the crew overbearing, and the passengers subjected to one long informercial for Frontier's frequent flyer program."
Pros: "Nothing- it was awful service"
Cons: "Flight cancelled. Had to spend the night in Denver airport. I was given no hotel or food voucher. It was such terrible service and disorganization that I ended up switching airlines to make it to my final destination. The crew continually tried to tell the travelers (for about 6 hours) that the plane would arrive any minute after not knowing where the plane was exactly. Ultimately the flight was cancelled because the pilot did not show up."
Cons: "I have never been thrilled with Frontier's service, but after the recent events I can safely say that I will never fly with them again. Over 275 flights cancelled right before the holidays, and I had to purchase a completely new round trip flight on an airline just to ensure that I would make it home. It was impossible to reach customer service on the phone, and there were so many people in my same position that there were over 300 people in line to speak with a representative at the airport."
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "Nothing at all"
Cons: "First time, they gave me the wrong boarding pass to a dif destination (someone with the same last name, but completely dif first name), not professional...second time, didn't email me until two hours to boarding that a flight was cancelled and we had driven all the way out to the airport (2 hour drive) and sat on hold with frontier another two hours just to speak to a barely competent human being... NEVER AGAIN. I refuse to fly frontier. Worthless"
Pros: "Nothing, ill never use frontier again."
Cons: "No other flight makes you pay for a carry on, flight was extremely late, there were no refreshments. This flight experience is terrible I will always use delta and American Airlines from now on."
Pros: "We got there safely"
Cons: "Fees for everything"
Pros: "I liked the price of the fair for being so near Thanksgiving and I liked the being able to fly into Nashville."
Cons: "I didn't like having to pay for my baggage and seat choice."
Pros: "I paid for the Perks and got priority checkin to bypass your broken kiosks but then at the gate there wasn't a separate lane for priority. I guess I got a benefit but if I'm paying more than base I want more service."
Cons: "If you're going to force me to check a bag that I carry on with every other airline - force me to pay for the unbundled services - you need to get the bags out faster than 35 minutes. I expect actual service when I pay for it. Also, I was in row 4 and the guy in front of me reclined into my lap and I couldn't go back. Need to make that clear at seat selection. That seat is NOT worth as much as the row in front of or behind it. If I knew I could have picked better."
Cons: "They lost my baggage and I had to show up on set without any of my stands, tripods or steadicam which made for a terrible start to a busy week of filming."
Cons: "Carry on charge. My upcharge seat 2C did not decline. I had to put my fee charged carry in a row 4 bin or beyond.....So when you deplane you have to go back against passengers trying to get out!"
Pros: "For the most part, the flight crew were pleasant but that's about it"
Cons: "Everything! plus my luggage is currently lost!"
Cons: "Boarded late, departed late, sat on the tarmac at destination for 30 minutes while they waited for a slot to open up. Not flying frontier again."
Cons: "It was canceled for the crew being over flight hours. However the delay of the plane was realized at 2pm and my flight was not until 8pm so it's frustrating to me that from 2 to 8 nothing got caught or realized. Lucky my pets have my mom so she can take care of them or I would have been really mad they cancelled last second"
Cons: "I had to come into work the morning of my flight, so I was running late to the Nashville Airport. When I tried to print out my ticket from a Frontier kiosk, nothing happened. The attendant present was not working for Frontier and told me I could make my flight if I hurried, then she walked away. Too bad I didn't have my ticket and no one from Frontier was there to assist. Despondent and apathetic from the hellish events from this week, I resigned to paying $450 to book a one way flight on United from Nashville to Denver the same day. If I had booked a United or AA flight from the beginning, they would have assisted me in getting to my flight on time. Their planes have more legroom anyway. I hope my luck is better on the return flight, or I will be out a few more hundred dollars because Frontier doesn't have the resources to have a full-time staff (ostensibly). If you're not a gambler when it comes to whether or not you'll make your destination on time, or at all, then don't use Frontier. I'm not about that life."
Cons: "Frontier delayed the flight a total of 4 hours before they announced it was cancelled. They refunded everyone (apparently, I still haven't gotten my money) and offered discounts on nearby hotels but were not able to rebook anyone until 5 days later, so most if not all of us wound up driving or booking sooner flights on different airlines (for much more money than we had booked this flight)."
Pros: "Cabin crew coped as well as they could with apparently no info on status."
Cons: "Flight delayed hours from beginning; no explanation or accurate info on website. Second leg delayed 3 hrs on ground; no pilot!?"
Cons: "All of it. They cancelled my flight. Then I rented a car and started a 13 hour drive. 2 hours in I get an email saying the flight it back on and departing in 30 minutes. Call Frontier to get refund in flight and car rental. They only refund the flight. But now I'm still driving 10 hours. This is bull shot and I should be refunded my car rental. Unacceptable."
Pros: "Airfare was good, flight was on time"
Cons: "Bag fee too high, online system confusing, craft not clean, tray tables too small"
Cons: "Frontier has all the hidden fees they can manage with as little customer service as possible. Fly this airline as a last resort"
Pros: "The crew members were very friendly."
Cons: "The delayed flight and small seats."
Pros: "On time. Friendly."
Cons: "All snacks and drinks cost at LEAST $2. Any carry-on that doesn't fit under the seat in front of you will cost you $45 to carry-on to earn the right to put it in the overhead compartment, OR $40 to check it and have the privilege to wait at baggage claim to retrieve it!!!!"
Pros: "For the money, it can't be beat! The only reason I gave 1 star for food & entertainment is because there was none. Which is perfectly fine for my 1 1/2 hour flight."
Pros: "Expedient and on time"
Cons: "Frontier advertises one price but with the "seat" fee and mandatory baggage fees it ends up being in line with other airlines. The seat was very uncomfortable and the flight attendants socialized pretty loudly so I could not sleep."
Pros: "Flight/Staff was Great!!! Didnt have to pay for the 1 carry on bag I brought...Yes any addtl bags cost but it was very detailed when you purchased ticket. Didnt mind paying $4.99 for drnk/snack due to getting a great deal on airline tickets"
EVIL SPIRIT It was only a 3hr flight so we didn't care about the comfort or ameneties to save a few bucks. Got boarding passes 24 hrs in advance, then departure time changed no less than 6 times before we took off. Spirit "customer service?" didn't even know. Transport from our hotel got re-arranged several times and we ended up sitting in the airport for extra hours (with little ones). Minimal staff on baggage check created long lines. Rude boarding clerk said "next time, print your boarding passes" (tough from a hotel room). Very Rude flight attendant (a feeble old man named Pasqual) threatened during boarding to throw off anyone who didn't wear their mask properly "you'll have to find another way to Hartford, but it won't be on Spirit". And "don't try to eat a bag of chips for 6 hrs. That won't work here" That was a general announcement, not directed at anyone in partiucular. Several other snide remarks. It's fair that a discount airline cut some corners on the extras, but it doesn't cost anything for courteous staff. Our Frontier flight to Orlando was excellent but we picked Spirit for the retun trip for a better departure time, which didn't work out anyway. Next time it's Frontier round trip!
Cons: "More padding on the seats. They were just a little hard."
Pros: "Fast boarding!"
Cons: "Seats are uncomfortable, entertainment is non existent."
Pros: "It's cheap!"
Cons: "The amount of space on the plane is incredibly restricted. The seats are actually thinner to accommodate more passengers. We flew on Spirit because it was the only direct flight available to us. Also, it is difficult to gauge the actual price since they charge for EVERYTHING."
Cons: "I had a medical issue over one month prior and received ZERO help from Spirit. I will avoid your airline at all costs."
Pros: "Smooth check in."
Cons: "Crew wasn't 1/4 as friendly as the flight from Hartford to Orlando."
Pros: "Announcements not clear in airport. Attendants on board rushed, not interested. Giving info and answering questions as if from only a rehearsed script. Seats extremely uncomfortable. The back of the seat.as well as no room at all to sit! The other passengers are right on top of you touching at all times. Not pleasant. Aisles very tiny. If ever a major problem with the aircraft, it would be very hard to exit the plane quickly and safely. Very nervous about this airline. Pilot seems capable and flight was smooth, so I guess that’s a plus. The first time I flew spirit, they didn’t give us the baggage carousel and the attendant in airport didn’t know. Tried another and was given a wrong carosel. The psssaengers found it on their own and called out to others. I always fly BDL to MCO and back. I travel alone or with children. Not much choices on the flights times etc."
Pros: "Very nice flight attendants"
Pros: "Clean and good plane"
Cons: "I was told I missed my flight to and they canceled my flight home WITHOUT contacting any of the 4 people in my party. Then said there is nothing I can do about it you need a new ticket home."
Cons: "I will never fly with spirit again and will make sure to tell people about them and there ridiculous fees. We had a delay and was not announced we had to ask, when boarding they didn’t call by zone they just let everybody in at the same time.. VERY DISAPPOINTED"
Cons: "Like nothing from the 6 hr delay, no compensation like other airlines, didn’t allow me or offer to re schedule the flight knowing I was flying with 2 minors. Got us on the plane, then made us wait another hour or more before taking off. The desk informed us not to worry about, we were going to get some compensation, asked to call directly to Spirit. Called Spirit and they told me they don’t give my compensation. First time traveling with Spirit, and didn’t like it. I rather pay more and be conformatble and not have to worry about paying for seats in order to seat with my kids and husband. Pay for the extra bags etc ..."
Pros: "direct flight"
Cons: "water should be free"
Pros: "The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth"
Cons: "Flight attendant was nasty...should have gotten her name"
Cons: "Good experience crew was great"
Pros: "Boarding went smooth"
Cons: "If you are over 5’10” don’t ever fly Spirit as the seats are exceptionally small. Surrounded by screeching babies the entire way kicking my seat the entire flight. Absolutely miserable"
Pros: "stewardess was pleasant"
Cons: "Plane was 4 hour delayed luggage cost very expensive it makes them no cheaper and probably more expensive than other airlines"
Pros: "All staff very helpful"
Cons: "The $50 luggage fee is ridiculous. Might keep me from flying spirit"
Pros: "Smooth ride"
Cons: "To much money for carry on logged"
Pros: "Efficient boarding"
Pros: "Price was great! Plane arrived early. Check in went smoothly and great customer service. Crew was friendly and professional."
Cons: "The seats are small and uncomfortable but I was prepared for that and it was ok for a 3 hr flight. I would not fly Spirit for a longer flight b/c of the seats."
Pros: "clean plane"
Cons: "my carry on single bag was charge $55 because it was overstuffed by an inch. Rip off"
Cons: "Their r too pricy charge u too much for luggage the seat too they should have everything included one time payment"
Pros: "The crew was good, attentive."
Cons: "The seats were uncomfortable and the landing with a touch bumpy."
Pros: "Quick boarding and friendly and polite staff very tight seating"
Cons: "Very tight seating and would have liked free beverage or even water"
Cons: "Waited in line for 90 minutes to get boarding passes"
Pros: "Flight was on time leaving and early arriving in Hartford. Flight attendant was funny. Seats were comfortable. Captain was very informative and professional."
Cons: "Baggage fees are way too expensive. We ended up paying double for the flights than what we first booked them at with all the extra charges. Would not suggest Spirit to families but would to singles or business people who don't need ANY extras..."
Pros: "Flight itself was quick and well done...."
Cons: "App is terrible... they tell you it's cheaper to pay for carry on and check in bag ahead of time but the app would not allow you to do so. At the airport they charge you $10 new for each I think it's a scam...."
Pros: "Great service nice and clean"
Pros: "Flights arrived early"
Cons: "Seats were uncomfortable. Very little leg room."
Pros: "I was very worried about the luggage size, but it was not a problem. There was no drama at anytime about the luggage. Flights were on time, attendants were great, the seat size seemed about the same as other airlines. I definitely would fly again."
Pros: "Staff was great and helpful."
Cons: "Price for carry one too high."
Cons: "Not enough leg room."
Pros: "On time boarding and departure. Nice job by pilot."
Cons: "Loud. Talkative flight attendant and people she was speaking with."
Pros: "Everything was great and hassle free. Thanks !"
Pros: "I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!"
Cons: "The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!"
Pros: "Price, clean, friendly. I will be back !"
Pros: "The base price of the fare was quite good. The flight was on-time."
Cons: "They quote one price for checked baggage if you pay when the ticket is purchased, another if you pay before check-in, and a third price if you purchase at check-in. When I purchased my tickets through KAYAK, I was not offered an option to pay for a bag. When I paid for the bag a full day before I checked in, I was charged the full price with no other options available - in other words, THEY LIED. I emailed a question to their customer service address; it went unacknowledged and unanswered. The flight itself went OK, but the seats don't recline at all, there is very little knee or elbow room, and the padding is the worst I have experienced. If you are larger than average or have knee or back problems, expect to be in torment. They charge for EVERYTHING, even plain water. After paying full price for my checked bags, the savings for the flight over other carriers was simply not worth the discomfort."
Pros: "This airline is no frills basic but the flight attendants are professionals"
Cons: "The seats suck very little padding and on a 3 hour non stop I was feeling it right where it counts"
Pros: "love the flight"
Cons: "no complaints from me this time"
Pros: "Trip was great boarding and crew staff"
Cons: "No entertainment"
Pros: "Crew was very nice!"
Cons: "Out of almost all alcohol and snack choices...really?"
Pros: "on time and smooth flight"
Cons: "whats not to like"
Pros: "No delays"
Cons: "Seats no cushion"
Pros: "Fast boarding and upgrade to the front seats"
Cons: "One of stewardess had poor customer service skills as she yelled at me to get off the phone instead of kindly saying that phones should be put away now. We were still at the gate ."