I'm glad it wasn't only 75% full because I could get a good seat
We waited in the airplane for over 45 min for a southwest employee to make the flight. This cause over half the plane to miss their connecting flight in Denver. When we confronted the desk upon arrival, they told us the only flight they had was the next day leaving at 8:50 pm!!! Or they offered to get us to Burbank or LA, but after that we were on our own to get back to Santa Barbara. I paid for a flight from sba to bna bna to sba. My re entry into mom mode has been 💯 rough because of southwest mistake with my flight. And now I’m leaving to Reno tomorrow for a vballl tournament and just discovered that my leg in Vegas has me and my 3 kids on a stand by flight even though I had booked these ticket last year November!! Do better southwest!
Still need to work out the kinks on the new assigned seating boarding process. Otherwise, a very good flight.
Okay, not wonderful. Short flight. Wi-fi didn't work properly. Stuck waiting for a gate to open upon arrival for 20 or so minutes.
Worst experience I had on Southwest. Still better than most, but the seating was barely tolerable.
Cluster mess boarding. Can't wait for SWA reserved seating. Internet didn't seem to work on the plane.
Great experience flying Southwest. The crew was really kind and helpful, and very friendly with our toddler.
No space for our carryon and needed to check at plane before boarding !
Flight attendants were in a bad mood and we were late
Flight had over 6 people in wheel chairs and there was only 1 gate agent. Very impressed though in how Maddie handled having to efficiency move that many people by herself. We still nursed in a timely manner.
There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
I was in Comfort and we didn’t get any drinks, chips or anything! First Class got full service on the flight and Comfort got nothing. Seat was horrible and uncomfortable
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
The tray table was broken and the food was terrible.
THEY FAILED ME AND I NEVER GOT ON THE FLIGHT BECAUSE IT WAS SO DELAYED! I ENDED UP HAVING TO PAY OUT OF POCKET FOR A HOTEL AND STAY IN NASHVILLE TO CATCH A FLIGHT FOR THE FOLLOWING DAY. DELTA IS POOR CUSTOMER SERVICE>
It would’ve been nice for all that money to have a more substantial snack for free. I remember once upon a time getting a very nice turkey sandwich with Swiss cheese on whole wheat bread for no charge along with a drink. I guess those days are gone. it’s a little insulting being given a cookie or a bag of baked chips Going forward I’ll just bring my own.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Canceled last minute. Also canceled another flight that my brother was supposed to be on. Delta is horrible now. Never flying them again.
Inconsiderate staff, plane was very hot, poor decision-making from the crew.
More filling food and more entertainment options would be cool.
it was a very short flight so my expectations were low.
I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,
Another delayed flight. When the delays exceed the duration of the flight, it’s a problem.
The internet service I paid for didn’t work at all and the flight crew was not very friendly.
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
I was delighted that we were able to get on the 4:40 pm flight rather than our original booking at 6:55 pm!! Other than that, the flight was comfortable and landed early😊
The seats seem to be a little cramped, and there really is no entertainment unless you use your own device, which I'm not able to do. The flight from LAX to Palm Springs - passengers put small items in the overhead bins, like small backpacks, jackets, purses. When I boarded, the bin over my seat was full and I had to search to find a bin for my roller bag. I noticed hardly anyone had an item stowed under their seat. There should be more guidelines for people to follow.
Both of the first class flight attendants were rude, to everyone, not just us. The one in coach was more helpful to us than the ones in first class!
This trip was a Christmas gift to our family. We were flying from Lexington to Palm Springs. When we were checking in the ticket agent said one bags was over weight by 4 LBS. We were flying first class which has baggage weight of 70 LBS per bag, one bag was 54LBS. We then had to take items from one bag to another. The agent also saw we had a dog with us. Once on the plane we were seated with the dog in the carrier. The United ticket agent came in the plane with two other people, I believe one was TSA and the other some security officer. The United agent said we had not paid for the dog ticket. We had paid for the ticket when we purchased our tickets. She did not give me time to find the email receipt. She then threatened all three of us with either I come with her or she would have all three of physically removed from the plane. I left the plane to pay for another ticket. She had to take my credit back to where we checked in. She acted as if it needed to be done immediately. She said we had 3 minutes. We then sat at the gate for approximately another 45 minutes. This was so embarrassing…to be threatened to be removed from a plane that we paid for all tickets including the dog. The flight attendance on the next leg of our trip were not very attentive to the passengers. On the plus side all the flights were on time. All in all, this was a miserable way to start a holiday vacation. United Airlines showed no compassion towards the whole incident. I feel we were purposely neglected.
They lost my bag on both the going and return flight of my round-trip.
Flight cancelled. Twice. And no communication. No gate agent. Went past boarding time and had to go and see email from AA. Airport communication was bad
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
Flight was on-time, boarding was flawless and the crew was friendly.
American has been able to implement an algorithm that makes it possible for nearly every one of my evening flights to be late. Congratulations!
It was good. But the gate team made me check my carry on when there was plenty of space for my luggage on the plane. Otherwise our trip was fine.
Gate was overcrowded. Gate agents performed very well. Flight crew was top notch! Efficient & professional & courteous. Both meals not thermalized well. Dinner main dish was actually cold in the center. Almost inedible. Breakfast sandwich was lukewarm.
My flight was delayed about three hours. I got home at 3:30 in the morning very bad experience.
AA is always pretty solid. Was on time all the way around today so can’t complain!
Short flight. Too many announcements (occupied half the flight duration!!!!!)
Tiny seats, no entertainment, no amenities, delays, they charge for carry on and their allowed personal item is smaller than in other airlines.
I really didn't like anything. Paid for my checked luggage online ($79) and then was told that I would have to paid another $79 for my carry on. Was not allowed to enter the terminal until 3 hours before my flight and when I finally was allowed to check my bag and enter, my flight was delayed 3 times. When I finally landed, we were all instructed to "run off the plane" as they had to do a quick turn around to Las Vegas. Me and several of my flying companions will never fly Frontier again.
Our flight was canceled. I will never use Kayak nor Frontier for travel again. The entire experience was a headache.
Terrible. The canceled my entire flight when I requested a refund for a trip frontier canceled trip one way.
i was unable to check in the flight. refund requested
I think Frontier was very good at communication. Their app worked very well. Loading was great and the flight was nice and easy.
No frills for sure. No gate announcements about flight delay, not even water to drink on the flight.
I was shocked that there is no Wi-Fi, my flight was changed and delayed multiple times. In fact, I’m still not home…
It’s Frontier so they’d charge you for the air you breath if they can work out how but it was on time.
Everything costs something on this airline .... even snacks!! What a racket! We got to the airport nice and early only to wait in a line while there were no reps at the counter. Once we got to the counter to check our bags (which cost almost as much as the flight to check), we were told we were too early?!!! and had to wait an hour to check in. Then, to add insult to injury, because we didn't PAY to choose our seats, we were seated separately. I HATE THIS AIRLINE.
