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The boarding time for this flight was ridiculous, longest in all my time flying. There was a problem with the original plane so it was switched at the last minute. Not a good substitution. We were delayed in departing. The bathrooms for economy were not adequate. The crew were pleasant but not present in the economy section, in an ~ 8hr flight only twice did they come through offering water, easy to get very dehydrated. I had to go and ask every hour for more water. The seats were cramped, and I have no idea what they did to the coffee but it was undrinkable. The food, was disgusting, utterly inedible, I am stunned by the lack of care and quality with the inflight service, very disappointing, I had expected better from Aer Lingus.

We traveled with my 90 year old mother and she was well cared for by everyone from the wheelchair attendant to crew. Greatly appreciated!

Very comfortable flight. Great service, food options, and entertainment options. With Wi-Fi!

On time departure and arrival at LAX - good inflight entertainment - all basic seats on every airline right now begin to feel small after 10 hours!!

I was pleasantly surprised. I've never flown this airline and the seats were comfy, I couldn't select my seat but luckily got aisle and was able to comfortably sleep the whole trip except when they came around with an in flight free meal, drinks then snack at the end. I'd fly with Aer Lingus again. The only annoying thing is you had to pay for WiFi for different hours of usage but luckily I didn't need it

This was a great flight. I love the way they had general boarding board from the back first by seat row and in general the flight was very comfortable. The seats were actually comfy, and the food served was surprisingly good.

A seat was broken There was a delay of 45min A checked bag was missing in Boston

The service was some of the worst I have experienced on an international flight. The service was rude, the quality of the food was very low. The speed of service was insanely quick. You couldn’t finish your pretzels before the meal came before the coffee came before trash collection came. Then they never came back for 5 hours. They rushed everything so they could get it over with.

Terrible. So upset either way this flight. We scrambled to make it as it was delayed an hour.

Great customer service. Frequent updates from the pilot. Smooth flight. Good entertainment. Meal service.