Pros: "Friendly crew. Flight was on time."
Cons: "Free earbuds instead of a passive-aggressive rule for my kids."
Pros: "Colleen was amazing!"
Cons: "Snacks for gluten-allergy passengers, please."
Pros: "Middle seats open and row by row dismissal"
Cons: "Boarding was not good - needed better direction and much earlier."
Pros: "Had a few spare seats"
Cons: "Nothing at this time"
Cons: "The seats need to be wider. Southwest has some of the narrowest seats in the airlines."
Pros: "The crew was really amazing."
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Cons: "Replicate the station boarding process as at us airports"
Cons: "Animal on previous flight made a mess and delayed ya. Should be stricter policies."
Cons: "Left over 2 hours late!"
Pros: "I was really comfortable and pleased with the amenities. Free WiFi chat and movies."
Cons: "Nothing! I’ll be choosing Southwest as my primary airline now."
Pros: "The crew (one person in particular) was not very helpful with an overhead bin situation. Instead of listening to my suggestion that the bin across the aisle had if they just moved the back pac"
Cons: "The crew was not very helpful with an overhead bin situation. Instead of listening and looking to see that the bin across the aisle had room if they just moved a brief case on its side, she ripped the bag out and checked it. Not my bag, but still found it rude the way it was handled"
Pros: "I always like Southwest employees really love their job. The employees from gate agents to flight attendants were amazing. Good job and thank you for making our flight enjoyable!"
Pros: "The crew on board were great."
Cons: "At folks at the airport need to take a coursein manners and learn how to speak to customers. They are very rude and condescending. I will contact Southwest about my experience."
Cons: "Arrived at gate two minutes after door close and missed connection. Desk people were very unsympathetic...they said they were aware aid delayed flight in but decided not to hold plane, so stuck in Baltimore for the night. Went to get my luggage and told it would be 1.5 to 2 hours to get it. Went to belt they told me to go to and luggage was waiting for me...it was obvious they just didn’t want to deal with getting the luggage and were hoping I just let them hold it."
Pros: "Just tied, end of the day. All went well and got home in one piece!"
Pros: "Nothing to complain about. Southwest is about efficiency and getting you there with no hassles. It’s Southwest - all you need and nothing more."
Cons: "Hard seats. Pretzels instead of beloved peanuts."
Pros: "Southwest solid as usual."
Pros: "The new Terminal at LAX was efficient and quite nice! The Flight attendant on the flight back into LAX was quite funny and friendly. She made the trip home fun and had our group laughing. On the flight into SMF, there was a nice gentleman behind us flying with his kitty, Jingles. I loved that the airline was cool about him having his cat and he was such a great cat-dad."
Cons: "All was great!"
Pros: "Short funny & sweet"
Cons: "I was crammed next to a man that took up more than his fair share of space (not overweight) and an unkind flight attendant that seemed to be bothered to be working."
Cons: "I received incorrect gate information from kayak"
Pros: "Flights twice cancelled and delayed with only 2 hour notice and no explanation."
Cons: "Poor service"
Pros: "I received 2 bags of peanuts!!! Flight was not full so my wife and I got aisle seats with no one in the middle seat."
Cons: "Got an erroneous message early in the day that this flight would be approx 1 hour late. Turned out it was a temporary mistake rectified within an hour. No entertainment options at all that I could find."
Pros: "Price and free bags!"
Cons: "Our co pilot was sick and called out at last minute"
Pros: "Fast flight"
Cons: "Crew was ok"
Cons: "flight was delayed about 1/2 hour"
Cons: "Unhappy that SW didn't come clean, in LAX, before take off, that I wasn't going to make the LAS-CLE."
Pros: "Smooth flight and on time. We like flying SW"
Pros: "Your crews are wonderful! Pay them more. Why don’t all airlines have baggage and free flight changes like Southwest? We love flying Southwest and wish you would fly to Santa Barbara, California."
Cons: "Hard to rate food and entertainment. Crackers and water are not much. And I did not try entertainment. Please fly to Europe or partner with airlines that do."
Pros: "I am a physician and customer service is very important. I had never flown on Southwest until today. I was so impressed by the friendliness and kindness of EVERY Southwest employee that I encountered. Clearly, the company instills a strong work ethic in the employees and they also recognize that a smile goes a long way. This was my best flying experience ever. I will definitely fly Southwest again!"
Pros: "The usual good job done by SW. One excessively peppy flight attendant but that's better than an ogre."
Cons: "The 24-hr check in procedure often doesn't work smoothly even though I have the page up and ready. Probably mostly operator error but it is nearly impossible to find the check in page from "My Account" or "My Trips". I wish SW would make that easier to find."
Pros: "Early arrival"
Cons: "Sat on ramp for over 20 minutes waiting for a gate in Hartford"
Pros: "Free bags, snacks and drinks, newish planes."
Cons: "Not a fan of open seating with groups, but B group got seats together. I know it's not changing ever but it is the line trade off. Center seats always go last. Always awkward."
Pros: "Our emotional support dog flew many times in south west. Treated like a Real passenger"
Cons: "Well, they made me buy a ticket and a kennel because we did not have the letter from the physician although we had the tag from USAR/ USDR. It's okay"
Pros: "Al crew members were courteous and welcoming The flight arrived 10 mins early...yeah Smooth landing Life is great"
Cons: "No complaints from this passenger"
Cons: "Delayed for 3 hours and didn't let us switch to an earlier flight while we were standing at the gate before it started boarding."
Pros: "We traveled with a 6 month baby and everyone on Southwest was very accommodating."
Pros: "Smooth, and easy. Crew was very pleasant."
Pros: "Boarding was smooth"
Pros: "The flight attendants and the space and free bags."
Cons: "No seat assignement"
Pros: "On time. Smooth flight. Nice flight attendant. Flight arrived on time. Suitcases were on time and in perfect condition s."
Pros: "I really liked the construction of the new 737's. As a person who gets claustrophobic, the much higher head room, the swept up and away bin design, and the completely open high ceiling with calming blue lights is really wonderful. I wish every airline's planes were so up to date. Additionally, I really do think Southwest's boarding system is quite efficient and faster than the competition's. But it is still nice to be able to plan where one sits when possible for longer flights."
Cons: "The seats still feel too tight and cramped. Traveling with my husband makes the seating better but anything other than an aisle seat while traveling alone would be very cramped and stressful."
Pros: "Extra leg room"
Cons: "A business class"
Cons: "We sat in front of rear toilets. It wasn't clear to me when in the process of booking I was supposed to choose seats"
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Pros: "Seat was comfortable and JetBlue agent helped me and my husband to get seats together."
Cons: "No complaints"
Pros: "The crew was very nice on all four flights: ATL-FLL-CUN and CUN-FLL-ATL"
Cons: "I did not like the boarding in CUN returning to FLL The boarding was delayed because of the security pat-down at the gate. The video got cut-off mid-flight and was never properly restored."
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "yes is beautiful"
Cons: "Tv didn't work :("
Pros: "Seats were comfortable and roomy"
Cons: "Tv could have worked better"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "Great flight and experience!"
Pros: "I was able to rest."
Pros: "Crew was nice, very comfortable flight."
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Pros: "I love the Jet Blue Flight Attendants. Their so kind and helpful. They always have a smile on their face."
Cons: "Nothing - Too Short - Wanted to stay longer"
Pros: "JetBlue is just more comfortable. More room for every passenger."
Pros: "The courtesy of the staff members from jet blue"
Cons: "We were already delayed for weather but then when we were finally on the plane we were delayed again to re fuel . We took off2 hours late and sat on a plane that didn’t move for an hour and a half. I get stuff happens but this was my worst flight ever"
Pros: "Efficient polite crew"
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Pros: "Friendly crew & pilot!"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "delay, delay,..... never got the on time"
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Pros: "Smooth flight, friendly staff"
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Cons: "My flight was cancelled."
Cons: "Flight departure was delayed 2 hours without explanation. Check in process was chaos. Flight was delayed an additional hour once the passengers were in the plane waiting for luggage to come through. Once at destination, getting off the plane was delayed due to an issue with two passengers which required state police to come on board."
Pros: "Everything good"
Pros: "The service"
Pros: "TV and plenty of space"
Cons: "Charge for baggage"
Pros: "The crew was really awesome"
Pros: "Friendly crew, flighr arrived early even though we were a little late leaving, bags came out fairly quickly at destination, flight not overcrowded, plane was clean."
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Pros: "The crew was fantastic as usual. I love having my own screen to watch."
Cons: "Flight was delayed a little bit but having a ton of places to plug in iPad was great."
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "Flight attendants were great! There was sufficient room in the compartment above me to place my carry on."
Cons: "I didn't like that the flight was delayed 2 hours and there were several gate changes."
Pros: "The flight was smooth"
Cons: "Flight delayed for 1 and 30 minutes,rookie tow truck driver took him 20 min to dispatch aircraft,Pilots started the engines at the gate to make sure they start making money do to flight plan delayed and mechanical trouble shooting"
Pros: "Landing home"
Cons: "9 hour delay in terminal. Not enough seats for everyone."
Pros: "Comfortable seats, easy boarding."
Cons: "Food service seemed to take a while to get started"
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "The space we currently have."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "Everything about delta"
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "The whole crew was great and very accommodating"
Pros: "Seat comfortable"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "The staff"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "We left from gate B7, which has been reconfigured so that passengers line up by zone. This prevented cramming the gate and spilling over into the hallway. It made the boarding process smooth and efficient. The agent didn't let people that snuck into an earlier zone board before their time."
Cons: "Once on board, you are packed in like sardines. While the seats are new, they are uncomfortable. There is hardly any leg room. I am 5'10" and my knees were hitting the seat in front of me."
Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
Pros: "The crew was great!"
Cons: "I had to take a bus from my gate to the plane from the new D21-26 gates."
Pros: "On time and comfort of leg room"
Cons: "The gates are at the far end of the STL terminal"
Pros: "From desk was amazing"
Pros: "Always friendly, smiling crew. Nice, clean, planes. Seats are comfortable enough. Always on time. Great airline."
Cons: "Small complimentary pillows would be great."
Pros: "Crew was professional, effective communicators."
Cons: "No complimentary snacks offered. BYO entertainment."
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Cons: "Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask."
Cons: "Flight was delayed over an hour, then the pilot circled town for another half hour above portland, so we were 1.5 hours late for a 3 hour flight"
Pros: "On time. Roomy and smooth."
Pros: "On time."
Cons: "Some seats were loose."
Pros: "I didnt like much. It got me from point a to point b safely and that's the only positive thing I can say."
Cons: "My luggage was lost on a direct flight from Dallas to Las Vegas. There was no urgency in finding my bag and it has been nearly impossible to get anyone on the phone. 4 days after my flight and we still have no bag. We had to buy all new clothes, toiletry items and luggage while on our trip. Thankfully we had enough funds to do so or else we would have had to wear the same clothes for 4 days! The flights were late both ways. The overall experience was absolutely horrible."
Pros: "On time . Good service fast checking"
Pros: "The service was quick and friendly"
Cons: "There is no wi-fi"
Pros: "Original price was good. Overall flight fine."
Cons: "The new fees you are charging for baggage are outrageous. I already paid plenty for my flight! Sun Country's greed is appalling. Flight arrived late, and luggage recovery was So SLOW."
Pros: "Kind crew, kind piolet, Happy to be home"
Pros: "The flight crew on the plane were very good."
Cons: "Well, to start with, we had purchased a ceramic piece for $75 on our vacation. Because we already paid for checked luggage and it was too big for a personal item, we decided to bubble wrap it very, very well and wrap clothes around it to make it secure when packing. We also put a "fragile" sign on outside of suitcase. When we checked luggage, we were told by the attendant at the airport that they would take extra good care of it and because we had it marked, that would help. We had a pretty good flight (other than witnessing 2 men almost fist-fighting because one claimed another was in his space), landed, picked up luggage and went home. When we opened the suitcase, we know it was a mistake to check the gift, but it was not only broken in one or two places (which we understand does happen accidentally), but was shattered into many, many tiny pieces. Obviously our luggage was thrown around greatly, even with the fragile sign on outside of suitcase. We are very disappointed with this and are upset that we couldn't depend on those who we put our trust into. I guess our grandson won't get this gift."
Cons: "What a surprise at the Sky Cap that I needed to be charged for a carry on....total of $50 for my check in and carry on. What's worse, is that I had to CHECK my carry on because you only allow a minimal # of carry ons. This is certainly a negative for me flying with SunCountry again."
Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Cons: "Flight Attendant skipped our row when offering drinks. No wifi, no entertainment, no snacks. Paid $25 to check one small bag."
Pros: "Crew was polite and accommodating. Judy gave me a pen when I asked for it."
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "I didn't like anything about this flight because I didn't get on it."
Cons: "I disliked everything tbh."
Pros: "Tlmliness, organized, deference to military personnel and veterans"
Cons: "Cramped seats"
Cons: "I would say" not applicable "for the categories of food & entertainment. No food or entertainment. I'm grateful there was no entertainment."
Pros: "The flight attendants were fantastic the captain kept us updated"
Cons: "Row 11 not reclining was a bit uncomfortable I ordered a prosecco it was warm. I like the fact I got a whole can of pop not just a glass"
Cons: "Seats were uncomfortable and old. Crew seemed snippy although I had no direct issue. Absolutely no snack or entertainment unless you pay for it."
Pros: "On time"
Cons: "We were told that due to a full flight if we volunteered our bags at the gate then we would get them at the gate when we stepped off the plane. Seeing that it was later flight and I intentionally didn't want to volunteer but did with that stipulation I'm pretty unhappy. I know as a flight attendant or airline worker you probably have the "get over or attitude" but I don't share that. You'll have to "get over" the fact that I'll fly another airline mext time."
Pros: "Not a full flight so there was a bit extra room"
Cons: "Small seats and little leg room"
Pros: "I enjoyed my flight. It was not a full flight. I had a row by myself and spent quiet time reading. The crew were friendly and rendered excellent service."
Cons: "I would like better food choices."
Cons: "same as above. updating fleet with 21st century amenities (wifi, power plug, more comfortable seats ...) would be nice(r)."
Pros: "we liked the wonderfully happy and nice captain of the aircraft on our flight home to mpls. from cab san jose on new years eve. also on both of our flights to and from cabo we were offered the exit row seats which were of great help to me......with a knee problem..... although i dont think the flight attendents knew that. !!!!!!!!!! very nice crew and planes. thanx. joyce price clear lake , iowa"
Pros: "I had not heard of Sun Country before. I loved the price and the easier boarding and everything else. I wish I could take this airline everywhere I fly!"
Pros: "The woman who checked me in was kind and gave me a better seat without prompting-which I appreciated. Too bad it didn't make much of a difference in the end, since I was stuck in that seat for an extra hour waiting to take off...."
Cons: "Boarding always takes such a long long time. Why does it take so much longer than any other airline? Ended up leaving over an hour and a half late. Absolutely unacceptable. Sun Country planes are so so cramped. Hardly even enough room to walk up the aisle. Was a truly miserable flight and overall experience. Yuck. Definitely avoiding Sun Country in the future - even if the fare is least expensive, it's not worth it."
Pros: "Smooth flight and we were treated well."
Cons: "No snacks!"
Pros: "The flight was comfortable and staff was efficient and polite"
Cons: "took a long time to board, standing and waiting.surprised there were no free snacks offered"
Cons: "Changed our seat assignments w/o notifying us. Brought it to their attention and the desk clerk changed them for us; however , when they reassigned seats,once again screwed up. Seats she said were available weren't. My wife is tall,has long legs and needs the extra leg room , particularly on a trip of several houers."
Pros: "Clean plane, friendly staff, and comfortable seats"
Cons: "Meals and drink a little expensive. Digital player was not available. Sold out before it got to my seat"
Pros: "Overall the customer service, the flight, and everything else are excellence. Will definitely be regular customer. Thank you for providing your service for the people."
Pros: "Staff was great"
Cons: "Luggage did appear for 20 minutest"
Pros: "Please add some halal food in menue."
Cons: "No halal food in menue"
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Cons: "Had to purchase ALL food"
Pros: "It was quick"
Cons: "Sears are uncomfortable"
Pros: "Timely departure and arrival Aircraft was relatively clean."
Cons: "The event I flew to attend got changed, so I had to change the dates of my 'Going To' and 'Coming Home' flights. It was not my fault, but I got horribly overcharged to change my flights. I am not working right now nor do I get Unemployment; I booked the flights months ago while I was still working. In that situation, the airline could help a bit more financially. Airline crew going out was courteous and helpful, but there was one attendant on the flight back who was frankly rude to me and bullied me. I do wish airline food was a bit more reasonably priced, and cash payment was accepted."
Pros: "I got home safely and (more or less) on time."
Cons: "Flight attendants were mostly rude. They nickel and dime the passengers ($8 or more for "entertainment modules"), aisles were very narrow; I felt like a sardine. Bathrooms were not kept clean and getting to them was a challenge because the crew wouldn't let us wait in the galley and you weren't supposed to crowd the aisle...."
Pros: "The flight actually left on time and arrived in destination on time"
Cons: "Boarding was a bit much with all the exceptions to the regular boarding"
Pros: "It was the first time I'd flown Sun Country, and it won't be my last!! They made my travel enjoyable, the crew was friendly and cheerful!"
Pros: "Comfortable, friendly staff, early arrival"
Cons: "Should have free wifi since no on flight entertainment"
Pros: "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
Cons: "Late and then mechanical issues."
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "All was good"
Cons: "Nothing to complain about."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "I will never, ever book with Kayak again"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "On time departure and early arrival"
Pros: "Nice crew Spacious plane"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Cons: "They left the lights on the whole flight"
Pros: "Was on time."
Cons: "Not eventful."
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "On time, good service."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "on time"
Cons: "very cold"
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Cons: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Pros: "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
Cons: "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"
Pros: "Like I said before nice early boarding."
Cons: "No problem"