Brand new plane. Didn’t even have WiFi hooked up yet. That’s the only complaint.
Pros: "Can’t travel or leave my state; so didn’t like anything. I want my money back been. Calling and emailing since March 10th with no help sucked"
Cons: "Better customer service"
Cons: "Could have had a screen for entertainment vs relying on customers to use their own devices which may not be set up for movies."
Cons: "It was so hot in the plane that we complained multiple times. I also travel with a small service animal and he was panting so hard and hard time breathing, other passengers were offering us water to wet him to cool him down. Several people were sick and coughing with hot air we are all guaranteed to be sick. #coronavirus"
Cons: "$400 flight and they only offered orange juice and water. Cheap cheap cheap!"
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Pros: "Smooth piloting."
Cons: "Crew did not announce carousel number for checked baggage. Seated next to an overweight man reduced comfort. Cabin crew were not friendly."
Pros: "Plugs for my phone. Nice crew. And 2 bags."
Cons: "Nothing. It was fantastic! :)"
Pros: "I was able to charge my phone in flight overall it was a quiet flight for mud day"
Cons: "Inflight wi fi was not working available purchase meals / snacks were extremely limited Staff announcements were muffled and usually glib"
Pros: "Good crew"
Cons: "Plane feels dirty"
Cons: "See previous comment"
Cons: "Weird arm rests wouldn’t move all the way up, older seats were showing wear, but not overly uncomfortable"
Pros: "Not much to like about this entirely unexceptional airline."
Cons: "Everything costs money - food, entertainment, luggage - and far too much at that, which is unacceptable for such a long flight."
Cons: "The check in process to get a seat assignment was very inefficient. I figure the airline is making it difficult so you wontv purchase Saver tickets again"
Pros: "It was a lovely aircraft, new seating was very comfortable and the crew were friendly, good humored, helpful and professional."
Cons: "Having USB outlets for charging devices."
Pros: "Seating comfortable. Free entertainment"
Pros: "Always nice folks on the crew."
Cons: "We were delayed almost an hour with very few updates or consolations."
Pros: "Alaska Airlines cancel my booking twice without my authorization and refused to correct and reinstate the booking. I spent hours with their customer service people going around in circles."
Cons: "Better reservation process."
Pros: "When I arrived at check in I did the whole kiosk bit and got my boarding pass. I had a question so I spoke with the nice woman at the counter and she got me a roomier seat ( I’m 6ft all legs). It was actually a mini upgrade that included a free drink and snack. Free of charge. Do things like that even happen anymore? Considering I had just been through a death in my family and was mentally miserable ( she had no idea) she must have picked up on it. BEST FLIGHT IN YEARS. Thank you. Customer svc is everything."
Pros: "The flight was on time."
Cons: "Nothing everything was good."
Pros: "The plane interior and entertainment were excellent. Plenty of good content. Drink service was fast and the staff were pleasant."
Cons: "Boarding group channel lines would have been preferred over the cattle call single line approach."
Pros: "Plane seemed very new, spacious, and comfortable in coach. Absolutely loved it and I’m a terrible/stressful flyer!"
Pros: "The seat and cocktails were great. The crew in general was very knowledgeable, and kind"
Cons: "Two other passengers and myself had what we were told by the flight crew were veg protein plate meals. Imagine our surprise when there was meat on them."
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Liked the seats. Liked the service. The food on my previous flight HX60 was better."
Cons: "Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight."
Cons: "My checked bag didn’t make the flight. Now I have to wait for it to be shipped to my house."
Pros: "Friendly staff, on time flight"
Cons: "Dirty tray table, crappy snack"
Pros: "I fly a lot. First class or premium class service has really gone down in the past several years. This trip the flight attendant was attentive, but unobtrusive, and the breakfast was outstanding. Try the protein plate. Delicious."
Cons: "People from coach using the first class bathroom. I paid 6 times what they did for my flight, for the amenity of having a bathroom available. Not to wait for others who didn't want to walk to the back of the plane. It would be nice if the rule was enforced. Charge them $50.00 to use the bathroom, I bet they will wait."
Pros: "I like that you can take 2 carry-on for free. So many other airlines restrict and/or charge."
Cons: "Airflow wasn't sufficient. Had a very long wait on tarmac for our gate to free up."
Pros: "Standard airlines"
Cons: "Plane in front of us forgot their food so our plane had to sit on the taxi way for 30+ minuets."
Cons: "- It was so hot people were sweating just sitting on the plane - Then because everyone is coming from Vegas and likely partially hung over some guy passed out and had to be let off the plane"
Pros: "We boarded on time."
Cons: "Had to wait an hour to get clearance for take off. Why even bother with a 2" x 1" cookie?! My first time with Alaska. Nothing to brag about. Don't know if you're responsible for the charging stations at the gate, but few of them worked."
Cons: "I showed up to check in 45mins before the flight and they only had 1 kiosk person to service people so by the time I was helped they wouldn't let me check in and told me I missed my flight when I was there with 40 minutes to spare!!! They put me on a flight that sent me to Seattle then to Portland 3 hours behind schedule, but I'm mostly upset because I still got to the Portland gate 20 minutes before the departure time and they refused to find me and 2 other passengers a seat on the flight because they over sold out seats, seats we bought months in advance. So i was there 25 - 20 minutes before departure and people were still running up to make their flight but their seats weren't over sold... I will never be flying with Alaska again. Every other airline lets most passengers check in within 30 minutes bc I've never had this problem before. Horrible service from the Alaska McCaren Las Vegas airport lord of additude for 5am. Maybe they need new updated workers that try to work with you."
Pros: "Friendly staff."
Cons: "Plane was very hot and uncomfortable, no outlets for chargers, rough landing and take off. Plane left on time but boarding started late and felt rushed."
Pros: "Cabin crew were very cheerful and glad to see us board the plane as asked. Ground crew thanked everyone with a smile and said our names."
Cons: "Paying for food"
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Pros: "I love flying on virgin.. very clean and friendly employess.."
Cons: "I understand Alaskan Airlines and Virgin American is merging but i couldn't check in online for faster service. I had to walk over to virgin and stand in line which was a inconvience because I was traveling with a person with disabilities. If companies are merging it should still be a seamless transition for both the client and companies involved. The confirmation information from Alaska doesn't work for Virgin. This should be updated."
Cons: "My reservations were canceled unknown to me. I came down for my daughter to have surgery. This was already a difficult time I certainly didn't need to be told at the airport my reservations had been canceled! Just unbelievable"
Pros: "Outlets on the seatback in front of me to charge things. Free WiFi from TMobile. Flight attendants and crew all VERY EXCELLENT. TSA was actually friendly in Las Vegas (I realize this is not Alaska's control). Skills of the pilots was exceptional (very windy leaving LV and the flight was great). We left very late due to a problem with the flaps warning light (??). Would rather have left late after thoroughly checking it out than take a chance - good for you, Alaska! Pilot took advantage of a tailwind and we got to SeaTac in 1 hr 50 min (I think this is pretty spectacular). Enough room in overhead bins. Great job. Pilots and stews all smiled at me and said thanks and said goodbye when I left the plane (this is more important than you would think - first and last impressions are lasting). Boeing 737s rock. The little extensions on the wings rock too."
Cons: "Typical airline stuff. Small seats. Bad elbow room in middle seat. I'm an "Emperor's new clothes" kind of guy. I won't ignore these things and pretend it's all okay, just because we all do. You probably can't do anything, cost-wise, about this. Fair enough. But my main complaint is that I had a ticket for a much later flight (leaving 6:30). I knew I was done with my business the previous day and tried to change my flight online and by phone the previous day. Changing flights by either of these channels would have cost me a minimum of an extra $238. Not worth it to me since the round trip was only $180, so I stayed. But going to the airport early and getting past TSA and going to the actual gate allowed an Alaska rep to change my flight there at the airport for $25 (This was actually a tip from my wife). In the year 2017, with the internet and cell phones, this situation is ridiculous! Why should I have not been able to do this from my hotel the day before and leave even earlier? As a company, you recognize the good will that having your crew and stews smile at people and say goodbye builds with your customers. Why would you allow this situation to continue? When traveling by air, convenience is everything. Get the information systems in place that allow you to accommodate this kind of change from either the website or the phone. If you need help with it, call me. I teach IT at the UW in Tacoma and I can put some of my seniors on the problem (whatever it is) and come up with a solution. Unless it's not a software issue and you just want to gouge people who know in advance that they want to change flights. --chuck (253) 777-5387"
Cons: "We had a 4 hour delay, with a departure time being pushed back 4 times. Ground personnel was informed of the shifting departure times long after the passengers knew because of electronic notifications. At a 1:45 am arrival most passengers had to spend the remaining night at the airport. The captain had the audacity to wish us a pleasant "evening" in Portland. No compensation was offered other than a $12 food voucher given at 8 PM when most passengers had eaten and which could not be used in a coffee and snack shop. The $12 did not cover a full meal at a restaurant that accepted the voucher."
Pros: "There was a choice for breakfast on this flight and we arrived early."
Cons: "The eggs were dry and there was no IFE, which I found out even for First Class passengers."
Cons: "Crew not so friendly and to request for a glass of water for they passed my seat without asking while they asked those around me"
Pros: "We arrived home early."
Cons: "Agent wasn't there so we couldn't get off plane. But we were early so no problem."
Pros: "Loved the attending attendants! The seats were comfortable and I could get my rolling carry on down the aisle without any tugging trouble."
Pros: "I upgraded my seat at the Kiosk to an exit window seat with more leg room."
Cons: "Have to buy snacks"
Pros: "The in flight crew is friendly and courteous."
Cons: "My 06:05 am flight was cx'd on 12/6 due to weather condition. I was moved to another flight which would turn a 2 hour direct to 8+ hours to Las. It would not work for me, and there is no other resolutions that Alaska airline could offer. So I had to buy a new ticket from Delta at the airport and flew out at 7:30am. Noted the very next Alaska flight @7:30am and the rest of the direct flights for the day to Las were all on time departure flights. I must say that i am disappointed for Alaska's emergency contangecy plan and its response to a mild conditioned winter weather, and afterall the "best resolutions" that the airline could offer."
Pros: "Boarding the plane was quick / efficient. Flight was on time."
Cons: "The plane was disgusting hot. The gentlemen sitting behind me asked a flight attendant if the temperature could be turned down and nothing was ever done about it. I've flown about 100 times in my life and I can honestly say that was the hottest / most uncomfortable flight I have ever been on."
Cons: "It's always a let down when transferring from an international airline to a domestic one that nickels and dimes you for food and drink"
Pros: "Smooth flight nice crew !"
Cons: "The cheese on the fruit plate was dry but everything else was good"
Pros: "Plane was clean, newish interior and my economy plus seat was comfortable. I did take a red eye, and there was WiFi & power, which was a huge plus, but there was no seat back entertainment like on the way out. That may be by design so people are encouraged to sleep, but it still would have nice to know that want available on the plane. Was happy that a carry on and personal item was a trip option, that was awesome. Bathrooms were very clean. Communication was excellent regarding flight status, fullness of flights, upgrade options, etc."
Cons: "Boarding on the way out was efficient, overall great, but on the way home, it was slow, tedious and at times utter chaos. There were several near altercations on the plane over seat assignments. The size water bottle passed out for a 5 hour flight could have been more generous. No food offered due to Covid."
Pros: "I liked the fact that there were screens at each seat"
Cons: "I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping."
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Cons: "Another plane took our gate and our flight was stuck on the tarmac for 10 minutes."
Pros: "Courteous professional service Good landing Flight was on time"
Cons: "Food can be improved Better entertainment"
Cons: "Flight carry on baggage mandatory green tag check in. Very small flight. green tag Baggage being asked to be taken from b baggage carousels after waiting for a while. At baggage carousels the baggage arrival delayed by 30 mins. Flight had rough landing"
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Loved the entertainment on the plane with directv."
Cons: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "I liked that this plane was not full and they work to make sure you don’t have to sit next to someone in that case. I travelled with my small 7lb Pomeranian and he easily fit down below under my seat with plenty of room. The flight is less than an hour so you can’t expect much more than that. Crew were fantastic and nice during our brief interactions."
Cons: "No WiFi, no snacks because of the bumby ride"
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Pros: "The flight got delayed however, it went well once in the air. Some turbulence on account of the weather but the crew were very friendly. We got free TV on account of the delay."
Pros: "On time"
Cons: "No snavks"
Pros: "It was fast and eazy!"
Cons: "Rare but we were forced to wait 27 mins in Las Vegas because there was too much "flow" or incoming planes to San Fran."
Cons: "The pilot is inexperienced and did not aware early landing more than 30 mins would be undesirable as the assigned gate is still occupied by another plane. Therefore, we were forced to taxi around leading to excessive delay more than 20mins caausing a lot of conencting passengers had to run. The pilot should be retrained"
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Cons: "Had to pay 70 bux extra for a seat number. Also the outlet that was provided as a perk had an unusual fitting. Additionally, the adapter was not for sale."
Cons: "Flight got delayed, they said "no one transfer will be affected " then I paid $450 for a flight with a bag on the cabin They made me check the bag! It doesn't seem a lot , but wen the flight got delayed landing at 6:59 and you have a bus at 7:10 to work makes the difference!"
Cons: "We didn't even make our flight because our previous Delta flight was late getting in... fummy thin was that the United flight to Redding was running more than 30 min behind schedule and they said they would not put out bags on the plane. They would have had 35 minutes to do so."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Cons: "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Cons: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Cons: "Southwest has much better experience."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Cons: "United changed their luggage policy and because I booked through priceline/kayak I was not made aware of this new policy. Basic economy only allows you to bring a personal item on the plane, YOU CANNOT HAVE A CARRYON ITEM. Therefore they charge $25 to check your carry on bag and my flight then became more expensive than a different flight. Poor dissemination of information."
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Pros: "The snack mix. The power outlets underneath my seat."
Cons: "The steward wasn't very friendly and had a curt attitude when I had any requests for water and a refill of water. I didn't like that you needed the United app in order to watch in flight entertainment. That should be specified before getting on the plane because had I known I would have downloaded it to watch movies. Rather you MUST purchase the internet to download the app once in the air and that was just frustrating to find out an hour into a 5 hour flight. The lack of snacks. There is no variety, I had no idea what I was getting and the offerings they did have felt very restricted. Leg room was atrocious. Especially because we had no overhead room to store our backpacks which meant we had to place it under the chair in front of us. I am relatively tall so I wanted to stretch out my feet under the chair in front of me but they had to straddle my fat backpack and the gentleman who sat in front of me was very large and he kept kicking and hitting my feet underneath his chair."
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "The crew was very friendly, fast with boarding and take off, and our flight landed early. Overall great flight"
Cons: "No complaints! Good job United."
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "I had to switch seats which was no problem but I was next to two guys who were sleeping and I couldn't wake them up to use the rest room. I usually like to book a window seat with an open seat in the row so that doesn't happen. I will think about using kayak for more trips but hopefully that doesn't happen again. :) I love United, it's a very modern and friendly Airline."
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Cons: "One of the flight attendants with brown shoulder length hair was very rude to another passenger because the passenger only spoke Spanish. She was very nice to anyone who was white or good looking. Then the pilot said thanks for flying the friendly skies. Really?"
Pros: "got there safe"
Cons: "over booked, boarding was terrible, I've been in 3rd world country's that do a more professional job"
Pros: "Connections were on time. Staff was nice."
Cons: "Wish I had a shorter wait in Denver. I had a 3-hour wait between my Las Vegas landing and take off for Omaha. Very tired."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Pros: "Friendly crew and easy boarding."
Cons: "No inflight entertainment due to the fact I didn't have the United Airways app."
Cons: "deplaning the plane took longer than the actual flight. It took an extra 40 minutes after initial touchdown to get to the dock. Good thing that i didnt have a connecting flight..."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Cons: "Flight was delayed for 2.5 hours, so I cancel my flight with United and went with another airline that was ontime."
Pros: "Amazing flight to Dulles international Airport. The United representative came up and saw that I was traveling alone and upgraded me to first class. It was the first time I have ever flown first-class. I was excited I didn't sleep at all so I can take advantage of all the programming that was on TV. I'm so very appreciative of the flight because I could enjoy stretching my legs out and enjoying a comfortable seat. The very attentive crew allowed me opportunity to quench my thirst with countless glasses of water and to watch and keep up with my sports programming throughout the entire flight. Now it will be extremely hard to ever fly coach again. I have flown United the last couple of summers and I have been nothing but thrilled with their service and their staff. Moving forward United would be the only airline that I would care to fly. Thank you for everything and thank you for my safe travels!"
Cons: "Nothing at all. Everything was amazing. United is now my only option for air travel. Thank you for everything United. My business will be with you for the rest of my days."
Pros: "I really liked the boarding process at Las Vegas. The process was pleasant and efficient."
Cons: "The flight was a little rocky and I wasn't feeling well, but that's not exactly something the airline can control. :)"
Cons: "We had issues with every part of this flight. The kiosk wouldn't find our confirmation, and it took 20 MINUTES to get assistance. The ticket attendant called the gate to let them know we were coming, then when we got to the gate (after over 30 minutes in security) the employee at the door stopped us and said we were "too late". The plane was still connected and the door was still open. We were there for 10 minutes trying to reschedule, and the plane took that much time to leave the gate. The gate attendants were very rude and tried to route us on a flight from Las Vegas to Chicago, then to Anchorage. When I questioned them, they put us on a flight that was 6 hours shorter, and arrived at the same time. They didn't even sit my husband and I together, even though there were seats available."
Cons: "They offer no food on a 5 hour flight unless you want to pay extra money, they only gave one small bags of mixed chips, I feel on a 5 hour flight they should atleast give you something more then that. Also no movies on a 5 hour flight unless you use your credit card and pay, again on a 5 hour flight have something that you don't have to pay extra for."
Pros: "Everything was very nice. The flight was on time. It was perfectly adequate and what I needed."
Cons: "This is a general complaint and one that is not at United only, but I am six foot tall. Not really all that tall. I cannot sot comfortably in the seats. And if the person in front of me reclines it can be miserable. I never complain, but this is a big issue for me."
Pros: "Nothing special"
Cons: "Flight delayed twice"
Pros: "Service was outstanding. United has made tremendous improvements."
Cons: "Legroom was too tight."