Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Horrible !!!"
Cons: "Be on time !!!!"
Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Cons: "The WiFi I was terrible other than that great flight"
Cons: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Not much"
Cons: "The carrier was supposed to be Alaska it turned out to be American Airlines and with that comes the confusion checking in with the wrong confirmation number. On a separate note, this was a bundled itinerary and the Thrifty Car shuttle was so infrequent and slow to the terminal I nearly missed my flight... I am not sure if I would bundle my travel plans again..,,also Thrifty car rental was short on cars in Liz Angeles on arrival"
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "It was on time, no delays"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Cons: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Pros: "It was o k."
Cons: "No complain"
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Cons: "The return flight"
Cons: "delayed and missed connecting flight"
Cons: "The long delay was terrible"
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Cons: "It also didn't happen due to rerouting"
Pros: "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
Cons: "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."
Pros: "Super service from a great crew!"
Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Cons: "I still have not received my luggage"
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Cons: "Everything was perfect"
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Pros: "Music/radio was nice at my seat; got into Sacramento early"
Cons: "No gate # on boarding pass, almost missed flight; kind of had to slouch to look out the window; rough/fast landing"
Cons: "That there is no internet"
Cons: "The flight got late and then were told its early And I literally had to run terminals after Finding out that my luggage was still missing. It's been two days and I haven't got my luggage yet"
Cons: "Broken down seat cushion ."
Pros: "Great service. Attendants were very kind."
Cons: "Couldn’t get the WiFi to work"
Pros: "Lot of space nice flight professional crews"
Cons: "Started with waiting in the terminal, only way to get anything to eat is through United self checkout. Bought a veggie burger paid for it then told at the pick up counter they don’t have any. Need to track down a manager to get a refund. He says he issues me a refund but it never came through. Then on the flight WiFi isn’t working, no entertainment on a cross country flight of 6 hours. Not a word mentioned, no credit offered. Was offered credit by delta for the same issue on a flight half the length of time. Super uncomfortable seats. Also no current to charge devices. My friend moved up to a different seat that was empty to try to get power for her phone and told she needs to pay 160$ to sit in that seat even though the plane is half empty. Just really poor experience overall.."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Cons: "Again United ugh! They took us to the gate where we had a 4 hour layover. We watched an emergency happening at the gate (not their fault) which caused delays at that gate. When it was getting close to the time for our flight and they were still boarding an earlier flight, I checked with them to see if ours would be delayed. They had changed the gate without making an announcement. We had to get ourselves to the new gate with barely time to spare. They never turned the seatbelt light off for the trip so we could not use the restroom"
Cons: "Seating is very tight and amenities are nada."
Pros: "Flight was on time"
Cons: "Boarded on the tarmac when it was cold and windy and in no particular order so it was a long time standing in the cold"
Pros: "Being a nonstop flight."
Cons: "Luggage delay"
Pros: "We arrive a half hour early."
Cons: "Very turbulent flight"
Cons: "Absence of entertainment"
Pros: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Cons: "Small CRJ, so seats were smaller as expected. Short flight though."
Cons: "Flights from SMF to ORD to IND included on board flight entertainment at no cost. Flight from IND to ORD it was included. However from ORD back to SMF there was a fee. For the amount of money paid for the flight and for someone on a tight budget, this was extremely disappointing."
Cons: "Customer service was terrible. I was told I was not their customer and they wouldn't help me. When the agents sent me away for the 2nd time, after promising to hold the door, I returned and the agent closed it in my face."
Cons: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: ""Dish Network TV" $7 for every 2 hours, if you don't pay they just repeat the add in front of you for the entire flight. So greedy. This is why Delta is so much better. Tons of movies, newer, and FREE. United Airlines is terrible."
Pros: "Smaller plane enhanced comfort"
Cons: "Did not use entertainment app"
Pros: "Close gate our connection."
Cons: "More trouble and delay on take off."
Pros: "Same as above. I miss the old days of magazines as some of us cannot pay for the Wi-Fi"
Cons: "You have very good crew people. There was a male flight Ttendant Chicago to Sac whoncalmlynand deftly handled a grouchy passenger People get testy on long uncomfortable flights. He handled this guy very well."
Cons: "Understandable they could not help about weather, but was terrible about keeping us updated."
Pros: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Cons: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Cons: "Flight cancelled with no eta for replacement."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Cons: "United Express (Skywest Airlines in the SFO area) is simply unreliable. This time the flight was 3 hours late. With United Express (Skywest), the only thing you can count on are cancellations and delays."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Cons: "They cancelled the flight and we took a small bus instead. It took over 2 hours after the flight was cancelled for us to be on a bus to make the 90 min drive to Sacramento. Horrible, I wish I would have paid for a bus ticket instead of paying for a flight."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Pros: "Bigger plane more smooth ride the pizza was excellent"
Cons: "The running to the next plane in 15 min because of the delay the landing was hard"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "It was a quiet and smooth ride."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Pros: "The seats on the E175 were more comfortable than those on other RJs."
Pros: "Seating was very nice in Delta select, lots of leg room!!!"
Cons: "There were 3 flight attendants on this flight and two of the three were great. One however was the rudest woman I've ever met. Her favorite word was "no" and she talked down to everyone, including her fellow flight attendants. I really wish I had gotten her name but when I asked her, her response was, "why?" I was so fed yo with her I just said forget it and avoided her. I understand people have bad days but I have a feeling this was more of a personality issue. She acted better than everyone else. It really only takes one person to ruin the whole flight"
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."
Pros: "Flight from LA to Sacramento was one hour delayed! No heartfelt apology, almost like this happens all the time."
Cons: "6 hour delay in SFO is apparently not unusual. Gate agent tells us that they will always bump that flight for other western regional airport since SMF doesn't have a curfew. United could care less and not transparent. And then they have the gull to tell us it was weather related. There was no bad weather anywhere in the western US that day! I tracked the plane backwards online and it never left Cali all day. United lies to shift blame away from their decision to screw all those on that flight. Advise: If you have this connection skip it, rent a car in SFO and drive to SMF. You will be to the good many hours."
Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."
Pros: "Got delayed on my first flight, missed my other connections, had an 8 hr layover and almost 24 hr trip, rearranged my entire travel plan. Not united 's fault but not the best flight I've had either."
Pros: "As above"
Cons: "As above"
Cons: "My first flight was delayed, causing me to miss my connecting flight. I was put on a standby list for flights to my destination as well as to any cities around it with connecting flights. Every flight was over sold and they were unable to get me on any flights until Tuesday... My original flight was Sunday morning. I was among 26 others on this standby list. United customer service told me to wait at the airport until my flight because they wouldn't be able to help me with a hotel. Less than satisfied and annoyed that I have to miss two days of work on top of having to stay in San Francisco for two nights."
I would have appreciated if there had been an agent anywhere that could actually help us. The skeleton crew available had an impossible job.
I hated that I had to pay for my seat and my carryon, then probably could have gotten away without having to buy it because it’s not like they checked. The crew was unprofessional, pulled down their face mask every time they talked, and didn’t enforce people wearing their mask appropriately (obviously with their own behavior). The seats were wildly uncomfortable without the option to recline at all. Yeah, I’ll absolutely never fly frontier again.
The plane was extremely cold, which made it even more difficult to sleep on the red eye.
They need tv’s! It also sucks they don’t offer free drinks.
I should've researched Frontier a little better. There is a charge for carry-on luggage and a charge for your seat assignment. The flight was delayed 1 hour with no notice at the gate and there was no Frontier representative at the gate until it was time to board.
Worst airline I’ve ever flown with, they will never get my business again.
Changed gates and didn’t make announcement for those already in airport on layover. I missed the flight and have to purchase another flight and stay over in the city missing work
Communication is key !! Worst flight in history goes to frontier Getting to the airport on time to late delayed flights Air conditioner broke so we had to be delayed on the flight home as well I would never recommend
Our flight was cancelled Friday morning 4 hrs before our flight with no alternate way to get to Las Vegas for our show in time to see it. I will NEVER DO BUSINESS WITH FRONTIER AGAIN
Our flight kept getting delayed.
Pros: "Because I was unwilling to pay for seat selection, I was prepared to be separated from my husband and stuck in a middle seat. To my pleasant surprise, the agents put us in the same row by ourselves."
Cons: "Better directional signage in both the SFO and Las Vegas airports (arrivals). Las Vegas is a huge airport, requiring a tram to get to the passenger pick-up, even with directions it was confusing and not obvious. In SFO, half the plane walked halfway down the concourse in the wrong direction because of lack of signage and it looks like the right way to go. Drop Kiwi as a third-party for domestic flights, their customer service is clueless, handling charges absurd and flight requirements unnecessary."
Pros: "Staff was courteous and accomadating"
Cons: "My boarding pass showed incorrect gate number. Almost missed my flight"
Cons: "Delayed both ways to start out. Got to the airport 2 hours early and the workers were not even there to check our luggage. Had to wait until 4:30-4:45 before checking luggage and going through TSA when flight left at 6:20. Delayed due to losing log sheet after everyone already boarded, $45 checked bag (ridiculous), no complimentary drinks have to pay $2.99, flight was FREEZING to the point where I couldn’t sleep and I didn’t sleep the night before, talked about their credit card for way too long like they were in dire need of your business, landed and had no one to bring the walkway so we could get off the plane. Very disappointed in this airline"
Cons: "I had a quick trip planned for a hiking expedition into the Grand Canyon. The day of my flight into Las Vegas my flight was initially delayed over 3 hours, then canceled entirely. I had to buy another ticket from another carrier. On such short notice the ticket was quite expensive. Then, leaving Las Vegas my flight was also delayed, this time for over two hours. Luckily the flight still went and I was able to get home. Obviously, you pay less money to fly Frontier (although baggage fees are quite expensive) and with that I recognize the seats are less comfortable and there are less amenities, however, the delay and cancellation added a lot of stress to an already short trip. I will think twice before booking tickets with Frontier again."
Pros: "Announcement made on plane was good. That’s about it."
Cons: "Crew members are like high school kids. I was on one of their over night flights. It got delayed 3 hours, but that’s not what bothered me. What bothered me was how unprofessional cabin crew were. Our flight finally departed around 2:00 am. Naturally most of us passengers were tired and trying to sleep. The light was out and I was ready to sleep. Well I was sitting one of the last rows where all the crews “hang out” and talk INCREDIBLY loud about stuff far from work related. They were screaming and laughing, and the party lasted until 4:10 am when the noisiest guy finally walked to the front of airplane. What kind of person can keep talking so loud when 23:00 flight get delayed 3 hours and all the lights were out and every passenger is being quiet? How inconsiderate is that? How thoughtless is that? And most importantly how unprofessional is it to work like that? I really wanted to tell those people to shut up but I was sitting in the middle and didn’t want to bother other passengers. You know, even if I did talk to them, people like that probably wouldn’t understand what they were doing wrong and I would waste my time anyway. So in conclusion, NEVER FLY FRONTIER. I’d pay whatever to fly different airlines."
Cons: "I booked a flight with them for the Thanksgiving holiday.... I was supposed to travel Wednesday 22 - Saturday to STLand back... I was IMMEDIATELY shocked by only being able to carry 1 personal item... When I found out exactly how small 45 centimeters was...I tried to cancel the trip & be refunded within 5-6 hours.... They told me to fill out a form & return it to them... THEY WERE SUPPOSED TO GET BACK TO ME WITHIN HOURS TO NOTIFY OF THE REFUND AMOUNT & NOT...I REPEAT NOT ACTUALLY CANCEL THE TRIP UNLESS I AGREED TO THE REFUND AMOUNT... I never heard anything from them! I just assumed it was just taking forever for them to approve my refund... Therefore...assuming that the flight was still booked...SINCE I never APPROVED ANY REFUND... I visited kiwi.com several times before the the trip & there was ABSOLUTELY NOTHING informing me of any trip cancellation... I went to the airport... Wasn’t able to board... Talked to kiwi.on the phone... Didn’t find out the trip was canceled until after the boarding was closed for that flight. Ceddrick Jonae firstname.lastname@example.org 415-322-9515 kiwi.com booking number: 4709776 Reservation number (PNR): MEUOOZ E-ticket: 984-7069682518"
Pros: "That I actually landed"
Cons: "First of all. Our flight was delayed 3 hours with no explanation at first (after we boarded they finally told us).There was technical difficulties with the plane. They had to keep re-starting the planes system. It was June in Vegas. This shut off caused the A/C to go off. It got extremely hot. The flight attendants very rudly handed out warm water (no ice) to everyone. Only filled the cups a quarter of the way and would not hand out more. 3 hours after we were supposed to take off, we finally got going. After we were up in the air the flight attendants were extremely rude. Many of the passengers kept asking for snacks and drinks. We were all extremely hungry and thirsty from sitting in an extremely hot plane for hours. We FINALLY got service in time for our plane to start landing. We were then forced to promptly throw our drinks and food away due to landing. Didn't even get a few sips and a couple bites of my chips before I then had to throw it away. I will never fly frontier again. I can say that most of the people on my flight will not be flying frontier either. I never write bad reviews. I am an extremely easy going person. I understand plane difficutlies but the staff of the plane were extremely rude and did not handle the situation well."
Cons: "I tried numerous times hours before my flight to check-in using the fly frontier website. It never worked. I arrived at the airport an hour and a half early. With bus delays, I walked up to the ticket counter at 9:24pm to retrieve my ticket. Flight leaves at 10:00pm. The attendant tells me I missed my flight by 9min because you have to check in at least 45min early and that there was no way I could board. I asked if the plane had already left, he said that it had not. No good answer as to why I couldn't be accommodated. I explained my qualms about the online check-in but it was pointless. I had to fly with another airline which costs me $367.00 to book. Terrible customer service and no leeway or understanding whatsoever."
Pros: "The crew and captain were really informative throughout the trip and kept us updated about incoming turbulence. They were very calm and professional about it. We were a bit late boarding on but still arrived on time!"
Cons: "Nothing in particular was bad. You just have to pay for any kind of food or drink onboard so maybe take some snacks or water beforehand. The seats also don't decline. Again, not a big deal to me so it was good overall. Also, if you actually read their website and pay attention to the numerous emails they send you, they TOTALLY mention that you have to pay for a carry on. So just book it online and save yourself the money, it's like $25 for a carry on and $30 for a checked bag. Plus, you should be looking at all that info before you fly, regardless of the airline."
Pros: "Flight crew was excellent. Other ticketing agents helped to ensure that we made the flight.... in spite of the uncaring one..."
Cons: "Seats are super uncomfortable and tight... First ticketing agent calls out our flight... last chance (we were starting the kiosk process) - I call out that we are Chicago flight. She rushes us to the ticketing agent at the counter (46 minutes to departure).... ticketing agent at counter says "You'll have to stand in line over there for the next flight... should've been here 45 minutes or more..." I make my case (loudly) that we ARE here in time, and that we will only be delayed because she is dragging her feet. supervisor comes over and does something; tickets spit out and we are off to run to the gate. Make it; but way out of breath; and there is still plenty of time to board the plane."
Cons: "Alexa assured me it would not be a big deal to not be on the exit. But then they told me that the flight was oversold and that I may not be able to board that flight after I let them know that I run a business and I needed to be on this flight home and that I did not mind being the exit person if it meant that I had to get on this flight. I then proceeded to call my mother but when I raise my phone to the ear Alexa then proceeded to make a scene in front of all the other passengers saying that she did not wish to have her picture taken and then began to laugh with another co-worker making me feel very uncomfortable I will never fly with your airline again."
Cons: "At no time was I made aware during my booking that they were going to charge for a carry on. It ended up adding $75 to my flight. Paying extra for sodas and for your seats. Seats that made riding a city bus seem like first class. The plane seemed like they bought it at the used plane lot, it even made noises in Flight that sounded like they had to restart the engine. Flight attendants that were rude and unhelpful. I'd rather spend the extra $ for a more dependable/reliable airline that doesn't run their business a la carte."
Pros: "The pilot was extremely nice!"
Cons: "My husband was boarded last which is always awkward when going down the isles in an isle chair. You end up saying excuse me several times not to mention all eyes are on you. Not easy to sleep on the plane. Seats were not that comfortable. Not able to recline. We were towards the back and the flight crew had the bright light on not to mention they were talking about their experiences with other people on different flights. We had to wait for 20 mins for someone to come get my husband off the plane even after notifying the appropriate people. The Atlanta staff when arriving was extremely rude and unfriendly during a non-busy time. That was the worse experience we've ever had!!!"
Cons: "-The prices were misleading. We ended up paying an additional $200 for baggage at check-in that we weren't expecting and while we knew it would cost something, we certainly weren't expecting THAT much. -One of the crew members was extremely rude to a young child who had been so patient during our 1 hour delay leaving the ground after an engine failed to start. -We had no idea a meal was no longer included in the price of the ticket, but what was worse, basic drinks cost an additional fee now also. -I remember flying Frontier when they first came out. The seats used to be comfortable and every flight offered movies for purchase, but the seats on this plane had been stripped down to the basics and offered nothing. -The trip was a surprise for my Husband as a Christmas gift and I was rather embarrassed and frustrated with this portion of our vacation. We will not be flying Frontier again."
Cons: "Crew never approached us to ask us if we needed anything and most just sat, talked amongst themselves and kept to themselves the entire flight. Seamed disinterested. Crew on incoming flight, 1115 were the worst ever! Female Flight Attendent verbally ridiculed a passenger to the other attendents who was a bigger husky man who was having a difficult time closing his seat belt. Very unprofessional and I will not use your airline again. Another Male Flight Attendant would not wait a few swconds for a passenger to gather his trash, got disgusted, made some type of remark and just turned and walked away. Never returned."
Cons: "You let the Las Vegas 10:10pm flight passengers wait all night, delaying an hour or so each time, moving us from gate to gate. There were no announcements, noone to talk to; families with small children had to keep getting them up to move them through the night. When the flight disappeared from the departure board, we contacted gate crew at another gate, we were assured we would be taken care of, that someone knew what was going on and we would get our flight out. Then we watched the 7:45 am flight to LasVegas depart while we all STILL waited for a plane and crew. When someone finally told us our flight was cancelled around 10:30am (over 12 hours of delays --- preventing us from driving to Vegas or from getting on another flight). We then waited in line for ~2 hours to re-book and another 1.5 hours to record that our luggage was lost. This was ridiculous. While all of the airlines suffered during the weather event that caused delays across the country, Frontier seemed to fall apart. (All up and down DIA Concourse A there were folks waiting for extended periods of time for Frontier flights, while across the aisle other airlines were departing on time or with shorter delays.) Noone communicated with us, noone seemed to care. Crew we did talk to seemed as frustrated as we were with the situation, short-staffing, and poor communication. I used to be a devoted Frontier traveler; I will never fly Frontier again."
Cons: "Staff was rude, showed no empathy and showed a genuine lack of really trying to help. Claimed the earliest that could get on a plane to final destination was Friday (5 days). Said the reason was the flight crew had timed out but it took hours to get that answer and they could not help with accommodations. The only thing would be to schedule for Friday or give a full refund from what was paid for the entire trip. Took the full refund and booked a oneway trip on another airline for twice what originally paid for the round trip ticket. Worst experience with any airline. Ever!"
Pros: "The staff are friendly and professional, for the most part. Check-in was easy and I wasn't hassled about my 'personal item' being too big, which I was sure it was."
Cons: "Firstly, I'm pretty sure that the planes Frontier uses are re-purposed prison planes. The seats don't recline and are uncomfortable as all get-out. They cram you into some kind of military stress-position that ensures you won't sleep, won't be comfortable, and will be reduced into an unsmiling pile of compliance. Secondly, Frontier charges for *everything* - carry-on? That'll be $40-$60. You want a soda? That'll be $2.00. Snack? Yep... pay up, sucka. Water's free, thankfully. That said, the price was right and the flight was mercifully short; so I'd probably do it again. Because I'm a sadist, apparently."
Cons: "You have to pay for everything. It was $45 to check a bag, and $40 to store a bag in the overhead compartment. My husband and I would have had to pay an additional $30 to sit next to each other. On the flight out, the stewardess asked us if we wanted to buy any food or drinks, but never offered even free water. The seats are horribly uncomfortable. I was in the middle seat on a red eye, and I was so cramped and sore, I couldn't fall asleep for more than a minute. I landed feeling exhausted, sore, and miserable. This was my first and last time flying on Frontier."
Pros: "Flight was at a low price and convenient."
Cons: "Mobile app was not working correctly and a ticket agent helped me purchase there at a discounted price. On the way back the ticket person didn't help at all and said she knew they were having problems with the mobile app. Said she could do nothing and quickly gave me a customer service number to call. Wow that was really effortless. If you have an app to purchase at a lower price for carry on and it is not working then have a back up plan to help you customer get what is advertised. Like it was a bait and hook. Besides that everything else was OK."
Pros: "Prices we're good. The on flight staff was friendly, it's unfortunate that you have to pay extra for non alcoholic drinks and carry on bags. Gone are the days of cheap flights AND honey roasted peanuts. But I guess that's the trade off for cheap airfare now a days."
Cons: "On our departing flight my husband and I had gotten us and our 4 kids up to the gate only to realize I had forgotten to add my lap child to my ticket. I get that it was not convenient but the lady was very short and rude and angry with us, she treated us like complete idiots. While it was an unfortunate thing to have slip my mind, it happens! I was bound to forget something when packing and prepping for me and 4 kids to travel. We offered to show our post on Facebook when our daughter was born as proof of age. But she gufawed that ridiculous idea. Because obviously we could have set up fake accounts and hacked the dates to make it look like our kids was under 2!! Really!?? A social security card doesn't even show birth dates. Anyway, the whole charade left us feeling very embarrassed, frustrated and like we were criminals or something. She handled things very unprofessionally and showed us no empathy whatsoever. She told us we would not be allowed onto our return flight without a ss card or birth cert. Which we got when we reached our destination. Upon boarding for the return flight the workers were great. They let us right on the flight and didn't even ask for the birth cert. or anything. They used common sense. Which is what I wished this other flight attendant had more of."
Pros: "The flight attendants were very helpful."
Cons: "Other than paying for the actual ticket, which was NOT cheap (approx. 40% more than getting there AND it was a "red eye" to boot) everything else was an "add on".....pay for "carry on", pay for seat assignment, pay for coffee......everything was extra. On top of this, most of the seats did not recline and had very little padding.........I guess you could pay for reclining seats. Although the Exit seats were empty, you could not sit in them unless you paid for them. My wife's reading light did NOT work.......I guess she didn't pay for the light!!! The flight attendant apologized and said it's been on a work order to fix and offered to provide another seat ONLY for her!!! I'll NEVER fly Frontier again."
Pros: "Liked the price of the tickets, but boarding the plane was so stuffy it activated my breathing issues and I coughed from it for the entire flight. The flight to Las Vegas was fairly well. The return not so well."
Cons: "seriously the airlines charge for what is normally complimentary beverages, carry on luggage and take advantage of first time elderly flying. oh and our flight I had this man behind me kicked my seat the entire flight, I would finally get almost asleep and the moron struck again. And I am the bad person. I believe the pilots may want to spend a little more time learning to descend more slowly to provide comfort to passengers if that is a concern. Descending quickly hurts customers with sensitive ear canals."
Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"
Cons: "I've never had the best flights with Frontier. Every flight I've had scheduled has had a huge delay, and their landing are absolutely ***the worst*** -- when an entire cabin of passengers cheer on a successful landing, it's pretty rough. The carry on cost came at a bit of a surprise, there needs to be a better means of creating awareness for that. Even beverages or snacks on the plane. Bottom-line, it just feels like, "you get what you pay for" in a cheaper airline. Scary landings, delayed flights (with no courteous representatives that explain anything or help a situation), and overcharges on every item the second you start checking in. At the end of the day, I could have flown a more reputable airline and spent the same amount of money -- and felt safer. Which is advisable at this point."
Cons: "Flight was late for boarding. No updates were given as to why or what was going on. The gate agent looked like she had a miserable day and did not offer a customer service attitude. Once on board the seat didn't recline and was hard as a rock, not ideal for a 4 hour flight. The flight attendant (Christine) was short tempered. Crew lacked basic soft skills. This was the first and I am pretty sure the last time I will fly on frontier. While I appreciate the low fares I did not expect the low level of customer service or all the extra fees that are tacked on for seats, checked bags and a drink onboard."
Pros: "I tried really hard, but I can't think of anything that I liked about my frontier experience."
Cons: "There was nothing about any part of this experience to like. When I made the reservation, I accidentally hit the wrong date button and did not notice until I received my email. I contacted customer service immediately, the rep. Was extremely rude and charged me an additional $200 on my ticket to move it to the next day. He charged my Card and did not make the changes. I received an email stating, no changes were made to my Itinerary, it still had the same wrong date, but my credit card had been charged the $200 fee. I called back and got a more helpful person, but was told to contact the flight insurance company, I purchased, to discuss refunding the additional charge. Not only do you pay for your bags, but you pay for your seats, your beverages, your snacks, and your mistakes. I guess that's how they manage to keep costs down. But then again, you get what you pay for!"
Cons: "You get what you pay for. Always bring an empty water bottle to fill up once you clear TSA security because I don't think they provide you with water on the plane. The seats also do not recline. And it's actually cheaper to check a bag ($25) than to bring a carry-on ($30), so I didn't pay for either and instead brought only a big backpack stuffed pretty fully, and it fit under the seat. My return flight was 3 hours late and I wasn't even notified until the original time we were supposed to board."
Cons: "I checked in at a kiosk and had a carry on. Did not realized they charged for a carry on piece of luggage. On the first leg no issues, however on the second leg trying to board in Denver they stopped me while trying to board and said I needed to pay for my carry on. I said I didn't have to on first keg. They didn't care and wanted to charge me double $60. That is totally unacceptable to double the charge because I was paying at the gate. They held up the flight to collect this double fee. I will never take Frontier again."
Pros: "The Customer Service telephone agent and the check in/baggage drop agents were all very nice and helpful. The pilots did an excellent job of providing an uneventful, peaceful, safe, and gentle flight. Takeoff and landing were great on both the inbound and outbound flights. I was able to get to my destination and return home safely on both flights which was my major objective."
Cons: "At least 1-2 flight attendants on both flights, in general, were quite rude and seemed uncaring at times to the needs of some of the other passengers. From chewing and smacking gum, using their cellphones while standing in the aisles amongst the passengers during boarding, and appearing quite irritated/short when interacting with passengers, it seems to me customer service was not a big priority in their training course and/or job requirements. I sat in an "upgraded" ($16 extra), economy, aisle seat, not located immediately in front of or in between the window exits on my outbound flight and in a middle, non-upgraded, economy seat near the back of the plane on my inbound flight. Neither seat was able to recline and both were quite rigid and almost painful to sit in during the flight. I have flown many times throughout my 46 year life, but these had to be the most uncomfortable seats I have ever had on a flight. I understand about saving money and using a no-frills airline carrier, but I think some of the issues mentioned could have been improved without adding any increased cost."
Pros: "The price of the flight was great, until I realized I was being charged for every little thing. What a rip off! I should have flown United."
Cons: "I had a severe allergic reaction due to the passengers in my row carrying four cats. I had to take Benadryl and broke out into hives. The flight attendants didn't even offer to move my seat. It was a truly terrible experience and I can't believe that there's not a better protocol in place with the airline to accommodate customers with severe allergies to animals, even when they are labeled as emotional support animals. This as a truly terrible experience. Thank goodness the flight was only 4 hours. I'll never fly Frontier again."
Cons: "5 days before my flight I went on Frontiers website to buy a seat. I had picked 3A because it allowed me more leg room and a reclining seat. I stand 6' tall! I was gladly to pay the extra cost for the extra comfort. I was having trouble with their website so I ended up calling customer service to complete my transaction. The customer service person said he completed my transaction and seat assignment and would send me a confirmation, soon. The night before my flight, my confirmation finally arrived with the wrong seat. My seat had been changed to the bulkhead with no leg room at all. My original set was sold to someone else. I feel this was very unfair and I should receive a refund. I ended up moving into a row that didn't recline but it had and area under the seat in front of me to at least stretch out a little. Those seats were less expensive. I should have received what I paid for and nothing less!!!!!!"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Cons: "Delays!! Terrible customer service, they didnt care, had a "oh well" attitude. Because of a 6 hour delay in vegas we missed our flight out of denver and was told we would be placed on a flight at 110 pm but when we got to denver we had to wait till 1145 pm to leave. We both missed work. We received a room voucher in denver and when we got to the room had to give them a credit card then were told we had to check out at 11 am that same day and it was 6am when we checked in. Still had to spend over 12 hours in airport. Very unsatisfied and disappointed with the whole experience!!!"
Cons: "I thought I was getting a deal. I got a cheaper flight than the competitor and then they charged me for everything they could.30 bucks for luggage under 50lbs, an extra 40 for a single pound over 50. 40 bucks for a carry on and no free drinks but they will pour some water into a cup for free. I spent the extra money for the front three rows because I'm 6 feet 4 inches and there is extra leg room in the front. I get there and and they say "oh, those are reserved." I said "yeah, I reserved them." I get screwed out of that seat so they try to give me a credit for an airline I will never use again. I got my 30 dollar luggage checked in for free instead of the 50 dollars I spent for the seat. Then!!!!... The SAME thing happened on the way back!!!!! The seats are comaparible to a 100 dollar go cart seat and I had to become a yoga master to use the bathroom, which is due to my height but just icing on the cake or dirt on my mud pie. Spent the extra money on free luggage, padded seats and competency."
Pros: "I liked the low price"
Cons: "I didn't like that as a disabled young person the airline did not accomodate my injury. The previous 7 times I've flown since my injury each and every airline has given me priority boarding AS WELL as priority seating with more leg room. I cannot bend my right knee enough to sit in a regular airline seat. The entire 4 hour plane ride I was in pain and had to consume more then normal pain medication to make it through the flight. It's absolutely unacceptable in 2016 to comepletely disregard persons with disabilities when it comes to flying. I plan on writing a letter to Frontier airlines, as well as any affiliated companies they work with. I will not rest until it's assured this does not happen to anyone else."
Pros: "Initial price--before extra bag charges, charging for food, etc."
Cons: "This is perhaps my fault, but I did not expect to have to spend another $150+ on bags over my round trip. I guess I am used to the old days of good flight space, no bag charges and food/drink. These days we are treated like cattle, and I don't like it--but especially because I had no idea going in that Frontier would charge for bags ($85 to fly from CLT to Las Vegas; a little less upon returning). Frankly, it so turned me off, I will try hard not to fly Frontier again. BTW, Frontier did not communicate well where our bags would be waiting in Las Vegas, and I ended up walking around carousels only to learn I was in the wrong baggage area."
Plane was nice, flight attendants seemed like they'd rather be somewhere else. Spirit doesn't offer complimentary snack or drink, very bare bones.
Check in could be better , very pushy & not very good explaining or guiding people to where they should be .
Pros: "The crew did a good job for a short flight."
Cons: "I’ve been in uncomfortable seats before on other airlines. However I’ve never been in seats that didn’t recline at least a small degree. When they say Budget airline, they mean it. The plane literally felt like it was going to fall apart on takeoff and landing. Rattling from multiple Compartments and the worst whining of the engine I’ve ever heard. It was a bit unsettling as well as unnecessary. If the mechanics can’t quiet things down and tighten the compartments to stop things from making that much racket then Spirit needs to take the plane out of commission. Not a smooth quiet flight for sure. It would be hard to recommend Spirit airlines to anyone."
Pros: "Quick boarding process"
Cons: "Don’t board us to sit in the uncomfortable warm plane when the pilot is 45 minutes delayed!"
Pros: "The crew was efficient with the exception of being told there was a full flight with plenty of seats available. That said, they were able to accommodate a much needed change, so I'm appreciative of that."
Cons: "The delay of 4 hours is such a common occurrence among Spirit, it's insane. I'm not sure why things are always delayed, c acned, or rearranged on this airline, but their planner needs to be reassigned."
Pros: "Crew moved me because I have a service animal. Then offered the guy they moved compensation for moving him. But not me. Huh."
Cons: "Anything. Everything. Spirit sucks."
Cons: "Better cleaning please"
Cons: "We got delayed like 5 hours the crew was rude and the seats were uncomfortable"
Cons: "No assistance with check in process. Two out of two flights more than 45 minutes late. $100 for two checked bags. Even charged $5 for water on flight."
Cons: "Horrible airlines, I’ll never book with you again. My hour flight I booked in advance was overbooked, so they gave me a different flight. The new flight had a 10 hour layover. I asked to be refunded so I could book a ticket with another airlines and was told tickets are non refundable. You overbooked and then make me pay for your mistake. Spent 2 hours on the phone attempting to get it resolved and no luck. Worst customer service ever. Save your money don’t book through kayak for or spirt airlines. Next time I’ll pay extra to book directly through United!"
Cons: "1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased."
Cons: "We paid for the luggage when checking in, arrive to airport had to pay again because "the system" did not see it even we show them the bank statement showing the charge is pending. No even free cup of water for 2h20 long flight. Seat was so uncomfortable, and it remind of meat packing bus in India. My friend get charge $100 per carry on luggage because they "THINK" it was too big even though after you paid you still have to carry it on airplane and fit in the overhead compartment, what a highway robber. We thought we got a deal because the ticket is cheap but they DO find a way, or two, to steal more money from you. Never ever will I flight with this airline again."
Cons: "They are cheap, at first, but it will cost you. You have to pay for bags. (If you fly Southwest you don't have to pay for bags). Our flight got canceled. Like many others did. We were stuck at the airport for 12 hours. Their lack of professionalism, customer service and empathy made the experience worse. They're policy is that they do not accommodate - ever. Intel from the airport says they are always having problems. Say they constantly cancel flights and that they come up with different excuses as to why. This time was the storm which had already passed and had not affected many of the destinations people were flying in or out of."
Pros: "The plane had wings and a tail and the engines did turn. That's about it."
Cons: "The plane was delayed for hours. We were originally scheduled to land in Seattle at 12:59 am but didn't get to our destination until 2:30 am. They did give us a voucher for 50 dollars if we fly them again. Not likely at this time. The pre paid baggage fees for the first bag was 39 dollars and this is cheaper than buying it at the ticket counter which the price goes up to over 50 dollars. They are a low fair airline if you don't have luggage, want peanuts or a cookie, a drink or care if you get to your destination on time. The return trip was this one. The original flight took us 6 hours to go from Seattle to Vegas. That was a real bad flight."
Pros: "The crew was professional and positive."
Cons: "The pilot was helpful in communicating most of the issues but didn't follow up with explanations for all of the issues. I did hear him provide further info in the terminal. That info would have been better if it was heard by all of the passengers. The issues were out of Spirit Air's control. The gate/desk staff could have avoided many problems if they gave an announcement. Instead they had to repeat the same message to most of the passengers trying to find out next steps or a resolution. The line would have been cut by 90%. My biggest issue was all of the extra costs that weren't communicated by Kayak. After incurring multiple extra costs I am NOW aware of the rules."
Pros: "Nothing, unfortunately"
Cons: "I decided to give this airline a try due to an inexpensive return flight option from LAS to LAX but had nothing but a terrible experience. First, I had to pay for my carry-on which costed more than I expected. Then, my boarding pass didn't print. By the time I made it all the way back downstairs to the check-in desk I was told I missed my flight by a rude ticket desk lady. Departure wasn't for 30 more minutes! I was furious and asked for at least a refund on the carry-on I had purchased an hour before and had a receipt with the time stamped. Spirit Airlines "manager" denied my request. I was beyond frustrated when they told me the next available flight was in two days! I ended up buying a ticket with a much more reliable airline and refuse to do business with Spirit again. I never received a "Time to Check-In" email from Spirit prior to my departure date which would have saved a lot of time and wasted money. What a shame."
Pros: "The plane seemed to have more room per seat than other airlines I have travelled with."
Cons: "The check-in line was extremely long but the stay was working hard to get everyone through in a timely manner. Also pre-check-in was frustrating from the hotel, which may have been an internet connection problem. But when I called to ask a question it was very difficult and frustrating trying to get an actual person on the phone. Additionally he told me it would not cost extra to check-in at the airport but your website said otherwise. You might want tok get the staff and website on the same page."
Pros: "The crew was nice and I didn't get "taken out". They were good."
Cons: "The seats were uncomfortable. Most uncomfortable flight I've ever been on (first time with spirit, coincidence?) and the jerk couple in the first class seats in front of me, cause me at 6 foot got put behind first class, kept their seats reclined the whole way back the whole time. It was awful. I had zero leg room. Cramped legs the whole time. Couldn't sleep on the red eye flight because of it. I hate you spirit. Never seen a flight have seats right behind the only damn reclining seats in the whole plane."
Pros: "not much...will not travel again on Spiritl"
Cons: "1) Seats not comfortable to sleep, no push back (was on red eye flight) 2) Delayed coming back from Vegas 3) I was trying to select a seat next to my friend and had to pay for getting seats together 4) Pay for every possible service (glad i don't have to pay for bathroom as of now) and not as cheap ticket to Vegas. 5) Felt like being treated like school kid (disciplined) when read about how baggage fares change with time to $100 @ gate. (too much). Too much to worry when I want a pleasure travel... 6) I will never travel on spirit for more than 2 hr flight time and that too when i have a great deal (that compensates for seats, luggage etc.,)"
Cons: "I spoke with a customer service rep and requested to cancel round trip from Seattle to Las Vegas; I was told that they had to be cancelled separately, so I did this and was told that both were cancelled and because I had called in a timely manner I would not be charged. This transaction was friendly and helpful; however, apparently not completed accurately. Three weeks later: Only my one trip TO Vegas was cancelled; my return flight home was not. When I again called Spirit, Jenki (sp?) answered the phone and told me I hadn't cancelled in enough time and would be charged for the trip and could not cancel the return leg home. I protested and was told they would review my phone conversation. They did not call me back, but I will be calling again later today to see if I can get credit (although I don't want to use them again in any case). Very disappointed with the service."
Pros: "Not much"
Cons: "Were unable to get boarding pass at check-in desk unless an extra fee was paid; instead was required to get boarding pass at kiosk. Doors to plane were closed 30 minutes prior to scheduled flight time (the flight was delayed through no fault of Spirit; not blaming them for the additional wait at the flight gate). Distance between seats is smaller than on other airlines; quite uncomfortable. Baggage fee was excessive; We checked our baggage even though it was carry-on size because it cost even more to bring a carry-on. No frills is an understatement.....even beverage service was not included in cost. Spirit is no bargain even though it looks like they are the cheapest when you book the flight. I made the mistake of forgetting how miserable Spirit flights are, lured by the "cheap" fare. Will not forget and accidentally use them again!"
Pros: "Unlike on my prior Spirit attempt at least I got to my destination this time"
Cons: "Most uncomfortable seats for a red-eye flight. How can Southwest get me from FLL to LAS with $8 WiFi and snacks and food and drinks and free luggage for less money then the "UN-BUNDLEr" with none of these amenities and have the chutzpah to offer/charge $5 speedy security fee when their own ticketing agent says "I've never seen this before, I've no idea what this is" and Airport's TSA agents have no idea what that is and there is no separate line for this "service" and it's just a way for Spirit to get extra $5 out a traveler who is concerned of long security lines - SHAMEFULL!"
Pros: "How inexpensive and quick the flight was."
Cons: "From the minute I walked into the airport to the spirit counter, all the check in machines were down. I don't fly often so when one of the ladies at the counter said something about checked bags that I didn't understand and I asked her about it she was kind of rude giving her response. The food was expensive and the flight attendant was bitchy. Why don't your seats recline?! And there was gum stuck in pretty much every book (the plane instructions manual, the menu) I get that you get a good deal flying spirit but I feel like your flight attendants hate their jobs."
Pros: "My trip once in Las Vegas was great, however my experience flying with Spirit was the worst for my girlfriend and I. We tried to pay our luggage fees from home but weren't able to do so from our mobile phones, they charged us each $55 for one piece of luggage & they only allow you 40 pounds. Then once at the gate & before boarding the plane they told me I had to pay $65 for my small carry on, it fitted perfectly in their sample measurement they have there & still the woman from Spirit told me if you want to get on the plane you need to pay $65 now or you'll lose the flight. Same for coming back. They didn't even allowed us to sit together. So initially the flight was apparently cheap but with all the expensive luggage fees came up to $500 RT from BWI to Vegas. Worst experience ever! I've flown all over & with many airlines & this has been the worst experience ever, I'm never flying with them again & same for my girlfriend."
Pros: "This is the second time I made the mistake of choosing spirit airlines. They are so disorganized and have terrible customer service. We bought two tickets and the boarding pass showed the tickets to be in completely different parts of the plane. When we asked the agent to fix this issue she said she can't do anything about it. When we got to our gate we asked the agent if she could do something about it and when she checked the random seats that were given to us she noticed that those seats were already taken. She was able to give us two seats all the way on the back of the plane. Also our flight is delayed. AND just because the tickets are cheap you end up getting screwed over with luggage fees. Wtf airline charges you $55 for a carry on??? I am so frustrated. I am traveling with my husband and we are newlyweds recently got married this weekend and this is the BS we have to deal with. Awesome. Never ever flying with them again and will NEVER recommend this airline to anyone."
Pros: "Not a single thing."
Cons: "The flight was canceled 15 minutes after boarding was supposed to have started. This was at 11PM. We were told to go back to the ticket counter and see if other arrangements could be made. Another flight was also canceled at this time. It took us until 3 am to reach the ticket counter. When I got there the ticket agent asked if I could take a video of the lines for her to send to her children. After declining a 7AM flight with three stops that would have taken us to L.A. first and had us land in Baltimore at midnight, we were given tickets out on Jet Blue, a real airline, the next day at 10AM. We were also given vouchers for 3 meals, a taxi ride to and from the airport, and a hotel. However, no restaurant in the airport would take the vouchers and neither would the taxi back to the airport. The taxi was even the same company that took us to the hotel less that six hours earlier. Spirit barely had any communication with us on any of this. There was never an explanation for why the flight was canceled. They also allowed people to jump the line and get vouchers, slowing the overall process. It is safe to say I will never fly Spirit again, no matter how cheap it is."
Cons: "The first time I flew on Sprit I had a bad experience but I thought it was a one time thing so I gave them another chance. Even with the charges for EVERYTHING! WATER, SODA, CARRY ON... but my experiences this trip were even WORSE! My connecting flight to Vegas (through Minneapolis) was delayed 2 hours then another hour once we boarded. They offered us free WATER. My trip back to Atlanta (through Detroit) was delayed at least 3 hours (still sitting at the airport). They do not update you in the terminal. They do not offer any apologies, comps, or alternatives even though the website says you can choose another flight if your travel plans cannot be changed. DO YOURSELF A FAVOR AND PAY EXTRA MONEY TO FLY ON A REAL AIRLINE!!!"
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Cons: "I tried canceling one flight for my fiancé because we had to get on at another time while still keeping the returning flight. After confirming with the representative on the phone multiple time that there would be no issues with her getting on the returning flight; she went to check in at the airport and the representative there told her that her flight had been canceled. There were no other flights that night with Spirit or any other airline for that matter and we then had to arrange to have her fly out the next morning. From the cancelation I received a credit for half of what I paid and honestly will probably not end up using it because of the lack of communication. The representative on the phone confirmed and agreed to her return flight with the confirmation number and apparently he was not correct and it wasn't valid."
Pros: "The price initially"
Cons: "The spirit luggage check in delayed me (the 120 minutes early I was there) before the flight - standing in line - by the time I got to the ONE gate agent she said I was too late to catch the flight and admitted it wasn't my fault but I would have to pay an additional $170 to book the next flight which was the following morning. Down hill from there. It took me an hour waiting on hold to speak to someone on the phone. The representative & then her supervisor could care less, by that time the rebooking charge had gone up to $215. It cost me $300+ to last minute book a low price room for the night, taxi back and forth from the airport (I had already returned my rental car). That doesn't include the return flight I paid for on a different airline or the refund I should have recieved for the RT trip I already paid for. Shameful (non)service spirit!!!"
Pros: "Inexpensive and easily available flights"
Cons: "THEY CHARGED ME $65 AT THE GATE FOR MY BAG THAT COMPLETELY FIT IN THEIR DEFINED DIMENSIONS! When I checked my bag at home, it was within their dimensions. When I checked it at the ticket counter it fit within their metal frame for measuring. When I got to the gate, they told me to step aside and check my bag. Without even looking at my bag, the lady at the counter told me it wouldn't fit and I had to pay extra. I told her it fit, and with an attitude, she asked me to put it in the frame to see if it fit. Suddenly, it did not. She said it didn't fit by over 2 inches. It was less than a 1/4 of an inch, and barely that. I was furious. She refused to care, refused to listen to me, and told me that it was either pay the $65 and board the plane or leave the bag there. Totally rude, and did this to SEVERAL OTHER PASSENGERS. HIGHLY DOUBT I'LL EVER FLY THIS AIRLINE AGAIN."
Cons: "I arrived 35mins to departure and was told I could not board my flight and would have to pay an extra $100 to rebook for a later flight. The flight they wanted to rebook me for was still selling for the same rate which I purchased my original ticket. The woman at the counter still said I would have to pay the extra $100. I only had a carry on. There was no reason I should have not been able to board my original flight or at the least rebook at no cost. Total rip offs but I guess that's what I get for flying with such a low class airline like Spirit. Never again and I will never recommend flying with this airline. They have so many hidden fees."
Pros: "I disliked the entire experience."
Cons: "I had a flight booked a month in advance and I drove 10 hours to drop off my children with their grandparents so my man & I could take a vacation to Los Angelas. When I got to the airport they informed me that "I" had made changes to my reservation so it was cancelled and they gave me a credit for $300 even though I paid $450 for our flights. When I asked why I couldn't get a refund instead of a credit the lady told me that it was apparently because I booked through a third party, which is not true. I'm a member of spirit and I booked straight through their website. She told me there's no one I can talk to and that she can not help me and gave me a number to call. So I'm stuck at the airport with no help. (Now keep in mind I've already paid for a hotel and a car in LA that I will not get a refund for) finally we decided we'd have to take a flight to the next destination or we could not go on vacation. So we ended up having to go to Vegas and pay for the difference on top of a hotel. This is a joke!"
Pros: "Liked: That we arrived alive and the plane didn't crash."
Cons: "Disliked: The horrible onboarding customer service staff at the LAs Vegas airport. The plane was delayed over 3 hours and there were no notifications to us as to why. We boarded our plane, left the terminal, and then went right back and waiting around, on the floor, of the airport for over 3 hours. Their compensation? Water, and a Biscoff. What a slap in the face! Also their shady business model: cram as many people as possible into uncomfortable seats and don't feed or water them for the duration of the flight. Oh wait, $3 sodas, $4 baggie of snack. Wow...."
Cons: "It was terrible. They didn't even announce the flight departure properly, so we (and several more people) missed the boarding. They rescheduled us to another flight but it disrupted our plans and caused a lot of inconvenience. Also, they charge for literally everything, I've never seen $42 fee for checked baggage, or even $55 or $100 if one doesn't make it to buy it online. Weight of 40 lbs. is woefully insufficient as travelers from Europe will have to remove over 10 pounds from their baggage as normal airlines allow 23 kg."
Pros: "The price of the flight. Flight Crew members were pleasant."
Cons: "I tend to make the best of all situations but this time it was very difficult. Honestly, I would rather pay the "hidden fees" for a more comfortable flight with the ability to recline my seat, travel with a carry on bag and have in flight refreshments without having to pay extra. Sitting in an upright position for 5 hours straight with no leg room is torture. The thought of dodging hidden fees is great but not at the expense of comfortability and incurring additional baggage and in flight fees. Unfortunately, I would not fly with this airline again unless the flight is 2 hours or less and it was the only option available. Bottled water should be free for travelers even if it's only the 8oz bottles. The snack/drink menu options are limited and the prices are ridiculous. Thank you for the services, however this will not be an option in the future."
Pros: "The pilots 2 jokes."
Cons: "Had no idea there was a seperate fee for baggage- luckily I checked my email or else I would have had to pay an extra fee for CHECKING IN AT THE AIRPORT. Are You kidding? After selecting seats and attempting to pay for baggage through my phone- a message kept coming up saying "a customer service rep is needed to complete check in. Call 800 blah blah" I tried calling for 30 MINUTES. Could not get a hold of anyone. At this point I'm worried thinking "oh my god Were going to have to pay an extra fee for not checking in a head of time." We rush to the airport and find out "oh ur address didn't match because it was purchased through Kayak." Wtf??? So Not only that but our flight was delayed for almost 2'hours. Do you know how hard it was to wake up at NINE AM to pack and rush out the hotel bc we couldnt check in our flight and it was DELAYED?? Absolutely ridiculous. The pilot couldn't even tell us why it was delayed. He actually said "I don't have a reason why it was delayed" SO being said that, I will never ever in my life fly Spirit Airlines again. and I'll be sure to let all friends + family know the same. This airline is so stressful."
Pros: "The seating and the Captain of the plane"
Cons: "I ended up spending another $600 to get home from Vegas with another airline July 18th 2016. The manager at the gate in Vegas his name was "Omaha" did absolutely nothing to help me get home what made the experience even worse the next flight was a connecting flight that was sold out so they tried to fly me to Detroit where I would have been stuck til the next day and they didn't care about me having to work the next day. I also payed the extra $52 baggage fee with Spirit leaving Vegas but that needs to be refunded as well as my flight that was previously paid for that I take. Overall because of the unhelpful employees I had to spend an extra $600 to fly with another airline to make it home that day and I also pay $52 baggage fee with Spirit that I didn't even use that needs to be refunded."
Pros: "I liked the base price of the fare. I also liked the staff and flying experience from Cleveland to Las Vegas. That reference may be the only thing that causes me to consider a 2nd flight with Spirit."
Cons: "I did not like the boarding process, a single line for ALL customers regardless of whether or not you already have a boarding pass, my luggage was damaged and no note or apology from Spirit it was just loaded on the conveyor belt as if it were received that way, threats of the gate permanently closing 35 minutes before boarding despite having to sit on the plane until the plane was scheduled to leave 35 minutes later, fees for everything from carry-ons, to seats, to snacks and regular beverages on super long flights, and the list goes on..."
Pros: "Gate person was very helpful got us on the flight early and we had great seats I am 6'4" my son who was in LV for basketball is 6'11" and she was great."
Cons: "At check in for our baggage it was a very long wait Michael who helped us put us on standby for an earlier flight gave us new boarding passes did not see that I had paid for a carry on bag so my boarding pass did not have a carry on. I also had a very hard time checking in for our flight and printing the boarding pass as the web page was down for almost 24 hours I wasted many hours trying to print the boarding pass and was very surprised about the charges for seats baggage and printing the boarding pass."
Pros: "The only nice thing about the airline was getting off the plane."
Cons: "My flight out was delayed 6 hours. With no reason as to why and a flight was scheduled to leave at the exact same time from the same gate. So I said screw it took the hit on paying for the ticket and went Alaska that day. There self check in on their website rarely works and their kiosk to check in at the airlines looks like it's from the 90's old, gross, and beaten up. You also have to pay $55 just for a regular sized carry on. So if you plan ahead go and spend the extra $20 on an actual airline not this PoS. There is no complimentary anything on the flight. Water and snacks all cost $$ and no exception. The customer service is beyond terrible. Chances of getting an actual person is 0 if you call their customer support line. In all NEVER fly this airlines."
Pros: "They canceled the flight with no notification or any further explanation both ways, weather was good ! The next available flight was 24 hours later and with extra stop and wait time 6 hours. They also charge extra for your luggage, you are allow to take only small handbag everything ales is extra charge. They canceled flights both ways, a trip from hell thanks to Spirit airlines. They have worst costumer service ever and will not do anything to accommodate their costumers, all they can say is "sorry but there is nothing we can do." We ask for a supervisor after they change our flight on the way back as well from 12:05 am to 8:25 am and than again to 1:45 pm, supervisor said that "she is is truly sorry, but unfortunately there is nothing she can do" !!!??? I suggest that they send notification to their costumers in reasonable time before the flight departure about any travel changes, not once you are already at the airport."
Pros: "Overall it was a mediocre experience, but none of the airlines make flying an enjoyable experience anymore... Service on Spirit was below some airlines, but overall it was OK."
Cons: "SPirit's lack of honesty and disclosure about their fees and policies. The tag line of "Less Money, More Go" is totally false advertising. By the time I completed my return flight, this trip cost me about $100 more than other airlines because of their seat fees, bag fees, up-charges... they even charge for you taking your own carry on onto the plane! What's next? Charging for breathing while in-flight?? Overall I will not be using Spirit again, and I will not recommend Spirit to my friends or my company.\ Mike Gibbore"
Cons: "Flight was late, baggage was late"
Cons: "Both times cancelled"
Cons: "I'm very upset that I was forced to pay $65 additional to get on my flight for a carry on bag, they told me if I didn't pay it "right now" the price will then go up to $100 for my bag. They told me there was nothing they could do, "I should have read about the extra fees". If I would have checked it when booking it would have only been 25, then ups to 45, then 65, then 100$. That's how their flights can be so cheap- they told me. It wasn't cheaper then the other flights! I just didn't know I was going to have to pay an extra $100+ dollars! That price is absolutely rediculous. If it was $25, or even $40 it would be reasonable. Are you kidding me- penny pinchers with no compassion. I will never fly this airline again. Honestly, if you add everything they charge you for, you'd get a better deal paying for Alaska Airlines. AT least they respect their customers."
Pros: "Once I actually took a Spirit Flight my experience was fine."
Cons: "I missed my initial flight due to traffic & was only 10 minutes past boarding time. The Reps at the counter were helpful and called multiple times to the gate to see if they would let me board, but they would not. The counter did fail to inform me by not making the going flight that my return flight is automatically cancelled. Missing that information, I then booked a one way flight thru another airline b/c Spirit did not have an available flight for that day. I continued to get normal check in emails for my return flight only to find out once I got to the airport to get my boarding pass that return flight had been cancelled. I was told by the counter rep that I needed to check the online agreement. At least a courtesy email would have be nice. So I ended up having to book another one way flight to return, this time trough Spirit, but it was 4 hours later. I also did not get credit on my original flight paying for checked baggage for the return trip even though I paid $40 going and $40 returning. Needless to say, I completely wasted money booking my original flights since I had to book two other flights to go and return."
Pros: "Absolutely nothing"
Cons: "Customer service is horrible. You get what you pay for. My first encounter was with the greeter who was extemely rude. I have never flown with Spirit and had questions about the baggage costs. Her response to me was rude and condescending unlike the other carrier I had flown with the day prior. I arrived to my gate 1 1/2 hours prior to my flight time. I had been checking the board as my flight was delayed since the morning. I went to grab something to eat close to my terminal (listening to all the announcements) and when I got back I was told my flight had already departed. I question how that was so since I was there and had not heard anything. They changed the gate number my flight was leaving from and moved up the time. She proceeded to rip up my boarding passes. I asked what my options were and in her rude tone she answered "well you can rent a car and start driving". Never again....and I will be sure to pass along my experience as others tried to warn me."
Pros: "Light weight and economical does not equal comfortable and relaxing. After an exhausting week of late nights and early mornings in Vegas we took the red eye hoping to get an hour or two of sleep. Unfortunately sitting straight up and down with three people seated in a tight 4ft by 2ft space sleep does not come easy, if at all. At $45 per carry on and another $40 per checked bag plus another $25 if that bag is over 40lbs or another $40 if the bag is over 50lbs all those ticket saving go straight out the window. So unless I'm taking a day trip that only requires me to bring a single backpack and is less than an hour flight I don't think I will be jumping at the chance to fly Spirit again any time soon."
Cons: "Make the seats recline or permantly afix them in a more relaxed comfortable position. Also the try tables are so small they are only there for appearance because they can't practically be used for anything else."
Pros: "Absolutely nothing."
Cons: "There were several things I didn't like about this airline. The first thing that really set me off was that you had to pay to check in unless you did it at home or at one of the airport kiosks(10$). Number two, you have to pay for a CARRY ON BAG! How ridiculous is that?! I have never heard of an airline doing that. I wasn't even aware of this when I bought my ticket. Not only did they make me pay for my bag but they charged a crazy price for it. It was 55$ both ways if you paid for it at the ticket counter before TSA, if you didn't happen to notice this and went to your gate without paying then it was 100$ there. Number 3 the staff was so rude. Number 4 they don't offer any complementary drinks. All drinks must be paid for and of course nothing on an airplane is reasonable priced. Number 5 my trip to LAS was delayed by 20 minutes and the trip back to PDX was delayed by 20 minutes. So inconvenient for the person picking me up from the airport. Overall I ended up paying more then what it would have cost to fly on a higher end airline. Never will I fly Spirit Airlines again."