Daily cleaning, installation of cabin HEPA filters on flights from New Hampshire to North America
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Scores according to KAYAK customer reviews
"Better ticket counter service"
"On or before scheduled departure and arrival. Smooth ride. Fast checkin and boarding"
"Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)"
"delayed 2hours they didnt keep customers updated"
"Still wouldn’t recommend this flight company to anyone."
"Add some onboard entertainment or wifi. Give at least water and a simple snack for free."
Cons: "The crew, the turbulence, the screaming kids, the rude people yelling across rows CONSTANTLY, at each other"
Pros: "Better costumer service !"
Pros: "The crew was amazing"
Pros: "The crew was great"
Cons: "Nicer seating"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "The crew was great , only bad thing I witnessed a flight attendant get hit on the head from a cabbie in the back of the plane and saw a lot of blood coming from his head where he was hit. I hope he is ok. The entire flight was unpleasant the seats are horrible and no space the entire time the person behind me was hitting and pushing my seat so it was VERY unpleasant"
Cons: "If the Pilot when talking was more firm when speaking and louder. Idk if the speakers where he spoke through were bad or need replacing because from when we was departing to when we landed I couldn’t understand a single word he said through the speakers."
Pros: "Ticket price was amazing"
Cons: "We arrived early but were not allowed to disembark early"
Cons: "Reclining seats"
Pros: "Cleanliness of plane"
Cons: "Reclining seat would have been nice"
Pros: "Boarding was quick and painless."
Cons: "Better seating arrangements. They announced that we can change boarding passes to new seating but only after scanning our boarding passes. Then said No way because we already boarded."
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "For low fare it’s ok"
Cons: "It’s ok as we travelled as low fare"
Cons: "Frontier did not notify customers where the flight was in a terminal 20 minutes away from the main terminal accessible only by shuttle which only picked up people at the main terminal every 20 to 30 minutes"
Pros: "It was a safe flight"
Cons: "The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours."
Pros: "The dirt cheap, I can't believe an airline can operate at this low an airfare and still turn a profit-ticket prices"
Cons: "The hidden checked-baggage fees that were almost half the cost of the actual ticket for one bag. The non reclining seats. The lack of legroom. The feeling of cattle being herded into a slaughterhouse. The lack of friendliness with the RDU and MCO gate/ticket counter agents. The cost of having to pay $12 to ensure I sit beside my 5 year old son on the flight. Besides a free seat belt, having to pay for everything else under the sun. Surprised AC was free. Not even an in-flight magazine or barf bag. Which is exactly what I feel like doing after giving you my money......"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Cons: "We had all sorts of issues with this trip. I booked flights months in advance because I liked the flight times and the fact they offered a direct flight. I was then contacted by the airline to say that they had to change the flight times, which unfortunately no longer worked for our trip as we were leaving on a cruise… Both the departing and returning flights were affected. This caused us to have to stay an extra night in Orlando as the flight was too early for us to be able to depart our cruise ship and get to the airport. They did offer us $50 vouchers per passenger for the inconvenience but that did not nearly cover the cost of the hotel or transportation that was needed. Boarding for our departing flight seemed fine. We arrived at the airport an hour and a half before our flight with no issues. However when we arrived in Orlando the airline had lost all five of our suitcases containing everything we needed for our week long cruise that was departing the next day. The airline could not tell us what happened to the bags or where they were, or when they would arrive. We were forced to spend our extra day in Orlando shopping and replacing clothing items and swimsuits for the cruise. It was a huge pain and inconvenience and put a huge damper on our trip. They did offer a reimbursement amount per passenger per day that we were without luggage but I have a little confidence that I will ever see this money. The lady in the baggage office was as helpful as could be but it was clear that this happens far too often. I also did not like how you are nickel and dimed for everything on this airline… You have to purchase seats to ensure your family will get to sit together, pay a higher amount for checked baggage than other airlines, pay for carry-on bags ( in retrospect I should have done this since they lost our checked bags) and you have to pay for any drinks (including soda or juice) and snacks while in flight. This was our first time flying frontier airlines and the whole experience was a major turn off."
Pros: "Cheap flight"
Cons: "Bag fee"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Cons: "All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats."
Pros: "It was a pretty cheap flight, even after all the additional expenses like bag fees and selection of a seat."
Cons: "I chose a $50 piece of cardboard to sit on, that didnt recline. I knew some of the exit row seats dont recline. But I figured the furtherest ones back might since they wouldnt be blocking the actual exit when they recline. There was no notification when choosing this seat that it doesnt recline, like other airlines have. I think you need to let people know this when paying an extra $30 for a "great" seat. I should have just picked a seat that reclined for cheaper, since all the seats are the same. They all are paper thin."
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Pros: "Don't get me wrong, I knew I was buying a budget flight and I appreciate that it was available. However, when you ask me give a review of the food (there was none) beverage ($2.99 for a bottle of water) and service (I held my trash for most of the flight waiting for the crew to come get it) your not going to get 5 stars. The price was great. I have never sat in such a small seat and the folding tray was not big enough to balance my water bottle. But the Steelers won so that was good."
Pros: "The flight attendant offered me trail mix as compensation for my seat mix up."
Cons: "I booked my flight then reserved and paid for my seat a few days later on Dec. 4th (a month before my flight). I chose an exit window seat because it was a red eye and I wanted to be as comfortable as possible. I received a confirmation email with my seat number. The day of my flight I checked in online and they made me choose a different seat than the one I had already chosen. I again chose a window exit seat but had to pay a difference of $4. I got on the plane looking for my seat 11A only to discover that there was no row 11. They put me in a non-exist row! They then asked me to sit in an aisle seat because that was the only one left. The flight attendant told me to go to the desk when we landed and get a seat refund. I got to the desk to meet a very unfriendly woman. I told her my situation and she told me I would have to call customer service. Never flying Frontier again! How could I possibly be assigned a seat that didn't exist?! I talked to some other people and they said the same thing happened to them."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Pros: "(1) Waited almost two hours for checked bags at the Denver airport. (2) They double charged me for carry on on the return flight ( I had to call and wait on hold for 45 minutes to get a refund after the trip). (3) my friend had to take a train back to Iowa after boarding return flight to Iowa because flight was cancelled due to no pilots available (4) my return flight to Orlando was delayed 2-3 hrs so my arrival ended up being 3:30AM. Weather impacted but larger airlines would have adjusted better. Horrible all the way around and I rarely complain about travel or service in general."
Pros: "Ticket price"
Cons: "Everything else. Horrendous customer service. Two legs of the flight were delayed for hours (both for mechanical reasons). They had no other flights to my destination but they would not rebook through another carrier (there were nearly a dozen flights on other carriers) or refund my money. They do not recognize FAA Rule 240 (which I know they don't have to but most airlines do under these circumstances). They looked at me like I was speaking Chinese. I spend 9+ hours at the Denver airport through no fault of my own and I got to my destination at 3:00 am the following morning (instead of the originally scheduled 10:50pm -the night before - arrival time)."
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Cons: "I was drawn to Frontier because of the cheapest fare, only to find the add-ons pushed my round trip fare up $159.00. This is the first time I had to pay for any seat, but the seats are hard and they don't recline. My departure time was delayed two and a half hours. There was another 40 minute delay at arrival gate because the gate didn't work. My luggage was lost on my return flight, but returned speedily the next day. Your staff was great. I would return (if I needed to) for any one of those events except for the add-ons. I felt tricked into paying more."
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "The flight, the crew, the updates from the airline and Kayak was great. Frontier is a great company and very affordable."
Cons: "The airline increased the bag fees for the summer without an obvious communication. Very unfair and un professional from such a company. I paid $10 extra than 5 days before. The only problem with Frontier is that to check in bags there is only 1 maybe 2 people taking bags for full planes at least 100+ passengers. As it is cheaper and better to check in bags than carry on the airline should make this proccess more efficient. I spend at least 20-30 minutes to check my bag each wat ok my last trip. Very unefficient!"
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Cons: "The flight & staff were fine . The extra charges for baggage , a regular seat & any food except water was in my opinion underhanded in terms of advertising the cheap cost of the airline ticket . All of these hidden charges should be disclosed up front when booking . How expensive could it be to offer nuts or crackers & a beverage ? And hope ridiculous to issue an Airline Ticket and then when choosing a seat , a standard seat to be charged $12.00 ?? Will not use this booking site again and probably will avoid Frontier A tricked customer"
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "That I thought ahead and brought ear plugs so I could sleep part of the way."
Cons: "First of all, I think it's funny that you don't give the option of n/a for food and entertainment for those of us smart enough not to pay EVEN MORE for stuff that's listed in the ticket price on other flights. Really, avoiding free peanuts and soda is putting that many billions into the CEO's pockets?! Again, the boarding process seems like it was purposely made to be more horrible than it ever needs to be. I felt like steerage with the seats being so extremely close together. Again, the training of your flight attendance needs work. This flight a passenger asked about the seats reclining and the FA said they're "pre-reclined". Really?! That is extremely insulting."
Pros: "Flight 1224 Las Vegas - Orlando"
Cons: "It was a 4.5 hr flight and i was1 degree from breaking a sweat the WHOLE flight. I talked with the stewardess twice. The first time she said she would adjust the thermostat. when she opened the door to the thermostat i noticed it was set to 74*. There was no change in the plane temp. i let it go on for about 30 more minutes and pressed the service button. she came back and turned the light of quickly. I asked to purchase a cold water to cool down, then asked her to feel the air coming from the vent. she had a few words with my wife and said she didn't design the plane, then turned and walked away. VERY uncomfortable flight. Seats were too close as well."
Pros: "Yes very impressed"
Cons: "Easy up on the dumb mask rule it a little ridiculous.."
Pros: "The crew was excellent, but the seats were very uncomfortable, very hard to find position and they were very soft in the back, so you could feel when people were pushing with their knees."
Cons: "I know that spirit airlines is a very low fare airline but they could add some entertainment and change their seats, even if you're paying for them."
Pros: "On time"
Cons: "Worst seat on the plane. Had to pay more for my carry on bag than my flight ticket"
Pros: "Cheap overall price, no frill airline"
Cons: "Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in."
Cons: "My flight was delayed twice to Boston and I had an appointment to keep. I called the Spirit customer service line repeatedly to ask about travel options and discuss my dilemma. Unfortunately, it seems that phone line is entirely automated. I could not find a human to answer my questions. I finally booked a flight with another airline that was set to arrive in Boston prior to my Spirit flight. I planned to take my return flight home to Chicago, but was informed through email that I had been removed from the flight. I was very upset to learn that my round trip was cancelled by Spirit since I did not take the departure leg of the trip due to all the delays and my time constraints. If I was able to speak to a customer service representative when I repeatedly called for answers, I may have learned of this policy. I was told I could repurchase my flight home for $150, which was too much for me to spend. I am very disappointed that Spirit's budget nature even extends to poor customer service and lack of real humans to provide information during stressful travel situations. Since Spirit has done nothing to make me want to use this airline again, I will be seeking other carriers for my future travel needs."
Pros: "Swap to Delta flight."
Cons: "Return ticket also cancelled without my knowledge. Had to argue to get return ticket restored."
Cons: "Seats were very thin, had has children kicking and screaming behind me on both flights. Both flights were late for takeoff, which was very inconvenient, and lastly I do not think your airline prices justify charging $3 for something to drink! I paid about $90 for a United direct flight to Boston, where I had free drinks, and yet I paid $150 through you guys to take two flights home as you had no direct flights back. I will never fly Spirit Airlines again. Your flights are not cheap enough either to justify charging $90 for two checked bags. Good luck, but I would rather take United."
Pros: "The flight down was fine. The plane seemed new and well-appointed. Boarding and staff were fine."
Cons: "My return flight was affected by Hurricane Irma. Spirit's first response was understandable under the circumstances, and I felt that they handled it as well as could be expected. They canceled my flight, notifying me about 8 hours prior to the flight, and automatically booked me for a new one for the next day. However, when I arrived for that flight, they cancelled after I was already checked in. The lack of prior notification -- and the fact that it was now two days after the tropical storm -- made me think that this was poorly handled. At that point, I bought a ticket on another airline. Spirit emailed me two $50 vouchers with an apology, which I appreciate, but I plan to contact them for a refund."
Pros: "Flight attendants were friendly"
Cons: "No carry-on luggage? It wasn't clear when we booked the flight. We have 4 kids and we just packed carry-on luggage, which all ended up being needed to checked in. Their price for carry-on or checked in luggage is ridiculous. The flight ended up costing us much more than if we flew other airlines. Also, our flight is scheduled to take off at 5:05am, and there were NOBODY at the counter to help any customer for bag drop less than an hour before the flight. There was a huge line and everybody was rushing through the bag drop line at the last minute and running to the gate in order to make the flight. Terrible!!! Seats were cramped, no entertainment and water will cost you $3! Definitely will not fly Spirit again!"
Cons: "After I spoke with another individual he understood what had happened with maintenance on the front end of MSP and that I would've made my FTL flight to SJO had the flight left at 6am like it should've not 3pm. He said nervously that he'd have to talk w/ the supervisor again, where she came back & tried to fight about weather issues from BOS to FTL..but she didn't take a second to understand that I was delayed from maintenance in MSP which didn't allow me to leave til 3pm vs 6 am. If i had made my MSP flight at 6am, I would've made my flight in BOS at 2:45 and therefore caught my FTL to SJO flight at 11pm. He then talked her through it once again, and she gave me a voucher very begrudgingly. Wrong person to have in this sort of position there. I didn't catch her name, but she was a very unprofessional supervisor working the late night shift at 11pm in FTL at spirit ticketing desk."
Cons: "This was my first experience with Spirit Airlines. I was due to fly in and out of Myrtle Beach, within 24 hours, direct from Boston, for some meetings. I had a 5:05 am flight and because I travel frequently, I knew at this time of the day, from this terminal in Boston, I could park and be at my gate in under 10 minutes. I arrived at 4:20 am and proceeded to the kiosk at 4:25 am to print my boarding pass. The kiosk said it could not print me one. With no one at the counter, and another passenger also unable to retrieve a boarding pass, we stood at opening of the security lane with not a single person in queue, staring in disbelief at our gate on the other side of the security point, which began to board, and while I was frantically on the phone with customer service, departed without us. At some point three Spirit Airline employees leisurely strode by engrossed in personal conversation. When we inquired how to retrieve our boarding passes, they said "Sorry, the kiosk closes 45 minutes before boarding. Someone will be back at the desk at 8 am." They shrugged their shoulders and walked away. My ticket says "Gates close 15 minutes before boarding" and NOWHERE on their website, boarding passes or itinerary does it say that you cannot obtain a boarding pass within 45 minutes of boarding. Furthermore, when I tried to check in online and "print" my boarding pass (who has a printer these days?), the process was so laborious, requiring me to login and create an account, that I abandoned the process and thought I would just use the kiosk at the airport. How wrong I was! Had I "printed" my boarding pass at home, I would have parked, walked through security, and boarded within 45 minutes, as I frequently do on American, which also flies from this terminal. This is a piecemeal, self-serve airline. Do not expect any customer service; in this unreliable era of air travel, I would not advise using this carrier unless cost is your priority and you are willing to risk the consequences."
Pros: "There was absolutely nothing positive about this flight with Spirit airline."
Cons: "There was three desperate delays of our flight without any reason given. There were no customer service reps anywhere to be found during these delays to talk to. The gate at Logan airport for Spirit airlines is seperate from the rest of the airport so if you wanted to get any food or drinks you had to exit the gate and go through security again to get back in. None of the seats on the plane recline so you are sitting straight up in very uncomfortable chairs the entire flight. All of the power strips that were attached to the seats in the gate didn't work so you could charge your phone if you needed to. Also, on top of it all when you call customer service to file a complaint you wait on hold for 45 minutes and then they tell you to go to the website to file a complaint! What a joke of an airline. I will never fly with Spirit again no matter what."
Pros: "Seats had a good amount of legroom. Ticket price was why I chose SPIRIT in the first place. The yellow planes are cute."
Cons: "The SPIRIT terminal in Boston is the worst I've experienced, ever. Seating was limited, there was only one refreshment stand after you get through TSA, so if your flight is delayed (which mine was), you can't even walk around and see stuff. The flight attendants were not that friendly and kind of annoying. Nobody wants to hear your terrible jokes on a flight that was delayed. No free refreshments on flight, not even a water, you gotta pay. $50 for one checked bag that was 20lbs, ridiculous. The "low" ticket prices are a sham, you end up paying more in other ways."
Cons: "My flight was cancelled less than 2 hours before the departure. I was told this at the airline counter. I took 7 o'clock AMTRAK to go Chicago and then took Blue line (45 minutes) to get to O'Hara airport. The girl at the counter did not explain why the airplane was cancelled. She offered a flight next day at the same time. My poster presentation was at 8:30AM next day. There was no alternative flight from Chicago to Boston. I just cannot believe this. I totally missed my conference presentation. BAD!"
Pros: "The plane seemed new. The seats were pretty comfortable for an airplane, although not enough legroom. The food cart by Cosi in the waiting area is pretty good for a food cart, except there are so many people the staff get overwhelmed."
Cons: "The Spirit waiting area at Boston Logan is terrible. It's way too small for the number of people boarding and deplaning. There is constant jostling (even while you're sitting down) as people try to get through the crowd. And there is only one food cart unless you go back through security. The food cart is by Cosi, so the food is reasonably good, but with this many people the lines for a coffee or lukewarm breakfast wrap are long. And you have to keep moving to let people pass by. Oh, and I had a 2.5 hour delay on last flight to BWI."
Cons: "I accidentally booked an 9pm flight when I meant to select 9am flight at 8am after missing my jetblue flight. I needed to get to Baltimore for work. I went through security and while I was about to board the plane they turned me away due to my ticket being incorrect. The woman checking the boarding passes rudely said "there's no room on this plane so we can't switch this ticket to 9am." I went to Spirit customer service minutes after I was turned away and they told me there was in fact room on that plane. So because of an honest mistake, they 1) wouldn't refund my ticket and 2) were rude and unhelpful and refused to let me on a plane that had plenty of space but they didn't want to inconvenience themselves for 5 minutes to change my boarding pass even after I had gone through security. I will never book Spirit again, even if I'm desperate."
Pros: "I was grateful the flights never cancelled, but it delayed so often. Good news was I kept getting email notifications on all the delays."
Cons: "The airplane was not meant to be comfortable. The seats don't recline. There's no radio or TV. No Footrest. The seats had very little cushion. My first flight, it looked to be an older plane, so I assumed they bought it used. My second flight, the plane was definitely new and they styled it so it would NOT be comfortable. They even made the tray table shorter. Wasn't able to fit anything on that. If you are looking for comfort or peace of mind in getting to your destination on time, then I would NOT recommend Spirit."
Pros: "Pilot or flight attendant making the announcements was funny."
Cons: "Carrying on a backpack and being forced to pay for a seat cost more than the actual flight. This is blatant dishonesty. You are not a cheap airline. You hide costs that customers are then forced to pay once they buy a ticket. I pay less to check a 50 lb piece of luggage for an international trip than I paid to carry on small backpack for an hour and a half flight. And, customer services reps are rude no sense of trying to ease customer frustrations. An announcement was made that a flight was cancelled and everyone needed to go to some desk to rebook. No apology, no acknowledgement of the inconvenience. Horrible customer service and dishonesty. I've had problems in the past with flights being delayed because flight attendants didn't show. No thanks."
Pros: "Love the prices and the cleanliness of the airplane. Every staff I have interacted with have been friendly, polite, and look as though they enjoy their job and coworkers. The Spirit terminal at the Baltimore airport is phenomenal. It is spacious, clean, bright and modern. I will definitely be flying Spirit again!"
Cons: "This is the second time that I have flown from Logan airport on Spirit. Both times I have been very disappointed and disgusted by the terminal. The terminal is crowded and unclean. There were crumbs, wrappers and bottles on the floor. The trash can near the gate was overflowing with boxes and napkins. I was in the terminal for over two hours and not once was the bathroom or terminal serviced by facilities or maintenance staff. The bathroom is dark and crowded as well. Because the stalls and space is so small it's hard to manage your bags while using the bathroom. I would highly encourage an extra shift for cleaning crew and perhaps a different layout for chairs to make it feel less crowded and to bring a modern feel and look to the terminal."
Pros: "There was not much to like. The crew members were nice and professional."
Cons: "Once you pay for your flight, there's many other fees that end up making spirit just as expensive as other, nicer airlines. There was a carry on fee, which is unheard of. There is also a fee for every single seat. When you get on the plane, the seats are so thin and very uncomfortable. There isn't a single TV and no wifi!! There's also no complimentary food or beverages, water was even $3. Overall, the experience just annoys almost every customer and makes them wish they had chosen another airline. I will NOT be flying with Spirit airlines again."
Pros: "The flight was fine, attendants were excellent. Very efficient boarding. I wasted much of the day before and day of the flight trying to print a boarding pass. Difficult to get to site and then they wouldn't accept my password and then didn't send the password I needed to change it. It was extremely frustrating. When I checked in at the kios I was warned that if my bag didn't fit in the bin I would be charged $100 at the gate. I was a1/2 inch too wide so I paid the $55 and found that people were boarding with big backpacks and not paying. My bag fit easily under the seat. Can this money be redeemed?"
Pros: "Uncomfortable seats, zero leg room, a website that has yet to function properly without me having to call customer service several times per flight. Not to mention the "Low fares" Spirit offers you don't actually account for the money you shovel out for EVERY SINGLE EXTRA you can think of. I ended up spending 65$ on my last flight just to bring a carry on and choose a seat. Tie that all together with an angry, impatient, and unprofessional staff, and you result in a customer who will never be flying spirit airlines again."
Pros: "Nothing I wouldn't even have given one star but I had tk"
Cons: "The flight was overall and awful experience. After purchasing tickets we find out we have to also pay for seats and luggage. So we do so. We come to the day of our flight and board our plane only to find out they had given our seats away. Apparently because we didn't have a dog with us it was only fair to give our seats to the people who did and did not book seats let alone together ! Which is absolutely ridiculous my trip should not have to be incovienced because of other people not planning their trip correctly. Then we get the worst seats on the plane after having to stand in the way of everyone for 30 minute like second class citizens while they wait to see where they can squeeze us in. After sitting down we got incredibly rude service from the staff on the plane. One of the attendants made it a point to say your welcome in a manor of being rude because we would not hand trash to her in another passengers face we made her go behind us which was in the long run easier for her. We never got a thank you or a sorry for ruining our trip. I wouldn't recommend this flight to anyone. The airline is an absolute joke."
Cons: "I did a check in to my luggage it was just one an hour before boarding and i paid 50$ for my bag and they lost it and when i went to thier representative she told me she cant find and when i asked her when will they get back to me she was like as soon as they find it without any specification about the time or any thing and she gave me a permission for a voucher with 25$ to use it in my next trip with them!! Again!!! Really !! If i will travel with again!!! It is a horrible airline i will never travel with them again ever."
Pros: "spirit airlines had the cheapest airfare at the time that we booked our trip. the kiosk check-in was smooth."
Cons: "we got hungry because of a flight delay so had to purchase in-flight food. the food is overpriced and frankly very disappointing. We splurged for 2 drinks and a snack box that claimed to have a cheese spread - in fact it was more like a dip (liquidy). the crackers almonds were good but the other items were just junk. we have ordered similar boxes on other airlines and got much better bang for our buck. I also think that a complementary beverage service would be nice. We all know that corn syrup is extremely cheap so I don't buy into their ad campaign about how not giving free soda service results in lower fares."
Pros: "The flight was the cheapest option available and was cheaper than other airlines."
Cons: "While I had heard bad things about Spirit airlines, I had never flown with them before. I was unaware at the time of booking that Spirit charges exorbitant fees for even carry-on luggage. As a result, I chose to attempt to fit all of my clothes and necessary items in a "personal item" sized bag to avoid the additional $90 it would cost me to bring a large backpack or standard carry-on suitcase. Other fees are charged for seemingly standard items such as being able to select a seat location and receiving a drink during the flight. I could have flown with another airline for the same price if I included the carry-on fee, and in retrospect wish I had. The problems did not stop there, however. Both my departing flight and return flight were delayed over an hour in clear weather. The flight itself was also the worst I have experienced. The seats were incredibly uncomfortable and felt like metal folding chairs. They did not recline and there was very little leg room. The full cabin lights were on for most of my return flight, which had been delayed over two hours to 11:15 pm, making any rest impossible. I will never fly Spirit again and will try to spread the word so that nobody else has to endure a flight from this poorly-run, money-grubbing excuse for an airline. You have been warned!"
Cons: "The flight was cancelled due to the plane being stuck in another city due to weather. I've had this happen before with other airlines, and they were able to rebook me on another airline's flight, with no price difference. With Spirit, they only were able to refund my money or move me to another date, four days later, which would have caused me to miss the event I was supposed to attend over the weekend. I thought since I was flying solo, without my kids in tow, using a cut-rate airline would have worked out. I've had no problems with JetBlue or SW in the past. But I would stay away from using Spirit."
Pros: "NOTHING POSITIVE!"
Cons: "They chose to cancel the return flight within 2 hours of the scheduled departure and were not at all helpful trying to get anyone out on any other airlines (because they're next available flight to that destination was 4 days out...) Not to mention on the initial flight to my destination, they had everyone board the plane 40 minutes early and then told everyone they had to all evacuate the plane and delayed the flight for 4 hours for NO reason!!!!! I would highly recommend avoiding flying spirit airlines at all cost, what I thought was a decent deal ended costing me an extra $400 for my last minute one-way trip and adding many many hours to my time traveling......"
Pros: "There wasn't much to like on this flight... it was pretty disappointing."
Cons: "All the hidden/ extra costs. It adds up to more than what any other airline would have costed and the service was worse. They lost my bag on the way there. They take FOREVER to get the bags to the baggage carousel (even when they make everyone pay extra to check a bag - but not as much to carry on a bag... you do the math). The flight was also delayed by 35 min. Once we got to our home airport, it took another 30+ minutes to even open the door so we could all get off the plane. It then took another 30 minutes once we all got down to the baggage carousel for the first bag to even come out of the baggage carousel."
Cons: "Both my round trip flight from Boston to Chicago were canceled due to weather. I wasn't given any warning. The most I got was an email that said "your flight may have been canceled" after the time of when the flight was supposed to leave. I waited in lines for hours to get refunds. I didn't have time to wait a second hour and ended up buying a new flight with American. There were not enough employees to deal with the line of people waiting. We had to wait for two different groups of people flying to other cities to process their baggage. I left the line after an hour or else I would have missed my flight. They gave me a number to call in order to get a refund and this call has taken me about an hour and a lot of explaining, even though a refund was promised. It's too much to deal with. I won't fly with spirit again."
Cons: "After being told we were circling our destination due to weather, we were deferred to another airport. This was fine until we were told we'd get sent out on the next plane... Which was also told to the other plane that got deferred (spirit) . Two planes all pushing to get on one. We were then forced to leave the gate with the promise of buses awaiting us. After 4 hours waiting for buses (midnight) I had to spend my own money to rent a car and drive 4.5 hours to my original destination. No offer to be put up in a hotel was offered, nor was an offer to catch another flight. Instead we were told to pay and extra $100 to be placed on standby for the following nights flight to our final destination."
Pros: "I took the flight from Boston to Dallas. Because of the extreme weather in Dallas, the plane was not allowed to land in Dallas,which occurred to all the other airlines. However, spirit is the worst to deal with the issue. They flied is us to Houston at around 6:00pm and kept us waiting in the gate for the reopen airport although they already knew the flight got cancelled. There was not clear announcement about their plans. Finally, I got information from other passengers, they provided two options: either refund or take their compliment bus to Dallas. l decided to take the bus. Again, no announcement of where and when the bus would arrive. After 3hr, two buses arrived, but not enough seats for all the passengers. I did not get in and waited for the next round of buses. Until midnight, the buses still had not arrived. I gave up and stayed the hotel near the airport instead. However, AA airlines already sent four buses to take care of their passengers efficiently before 11:00pm"
Pros: "The person who helped us with our refund was very helpful."
Cons: "We arrived to the airport to check our bags and were informed that our flight had been delayed an hour for maintenance. No huge issue with us we decided to eat breakfast and then hang out for a bit before the flight boarded. We arrived at the gate to find out the plane was delayed another 8 hours. I understand issues happen all the time that are out of our hands. The gentleman at the gate was extremely helpful and accommodating, but he still gave it a 50/50 shot of the plane being cancelled or not. We opted to receive a refund and drive to Baltimore. I completely understand that this was a safety issue with the plane. I'm not upset that the flight was delayed. But having to wait 9 hours for a plane that may or may not be able to make it or be cancelled was tough."
Pros: "Flight from Boston to Cleveland was only delayed 10 min. Return flight was a different story."
Cons: "Return flight landed on time but taxied on the runway for 2 hours (longer than the total flight time). Was only offered 1 small glass of water filled 1/2 up & 1 small package of 2 cookies as a result of federal regulations. Flight attendants & pilot only updated passengers every 25 min, saying it would only be another 10 min longer. As the updates were no accurate and late, passengers including myself were extremely frustrated. Mentioned delay of finding a gate was due to "politics", which I've never heard before. Was extremely disappointed in the way Spirit handled the situation and would not recommend this airline to people as a result."
Pros: "I liked the safety instructions given by flight attendant he was creative and funny making the whole plane laugh."
Cons: "What did to like? Pretty much everything. Starting with the fact they charge for a carry on. I paid $150 for round trip from Boston to Atlantic city. My carry on cost $42 each way!!! That means I paid $240 total for my flight. That wasn't comfortable, no food or drink offered, ride staff at check in desk, and very Uncomforrabel. I could flown jet blue for that with out any extra costs and a much better experience!!!! Never again will I fly spirit. I understand you get what you paid for. But it was so terrible it seemed that they know they suck but make jokes about it. Never again."
Cons: "The nickle-diming of the fares,the long winded check in process, the most uncomfortable seats that I have EVER had the displeasure of occupying, the absence of tray tables or seat pockets and the fact that you had to pay for any beverage or cheap snacks. Not to mention the 2-1/2 hour delay with no explanation. I will never fly them again and will make sure everyone that I know will hear of my experiance along with all of my social media. I could have flown Delta cheaper in the long run and in the future will book with more reliable,up-front airlines!!"
Pros: "I like that you are in control of what you want/need to spend. You don't have spend money on things that are of no consequence to you."
Cons: "The fact that Spirit has a different baggage weight limit than the other carriers was a bit of a shock. We fly a bit and maybe just took the 50 lbs limit to be common. Not at Spirit. The limit was 40 and that kinda made us go "hmmmm". It's not like Spirit hid anything, its just that we weren't looking for the differences to vary from the norm with other airlilnes. Also, the seats. They don't recline and there is much less leg room. This was hard on us as we are all tall. Again, Spirit let us know this was going to happen so there was no "surprise!", but it was uncomfortable on a 3 hr flight. The rest was fine. The crew was very entertaining."
Cons: "As a customer I should be informed about additional fees that are clearly stated before the final purchase of the ticket. My concern is that without visible proof of additional fees, it seems your intent is to mislead customers into false advertisement. I should not have to pay for a seat when you check in; it should have been a part of your initial payment of the flight---otherwise what did I pay for in the first place? Additionally, one should not have to pay for a carry on bag--especially $55. That is a lot of money. Moreover, a carry on should be included in the original ticket price as well as the seat price."
Pros: "We landed safely. Drink serveice without a cart was interesting and must be easier for the company."
Cons: "We didn't care for buying tickets and then getting charges for everything including choosing a seat. The web site was horrible and not mobile friendly. Customer service over the phone read from a script and couldn't really take care of anything for you.Also, Spirit expects you to have access to a computer and printer on your vacation. It "saves you money" to do it online. Yes, most hotels have access to those...assuming you're staying in one. Why can't I just check in on my phone and handle everything else at the airport like I just did on Alaska for my return flight? Why do your flight attendants tell us twice to keep our seats upright when they don't even recline? And, they spent most of flight playing games on their phones/tablets. Cup o noodle!? Really!? Flight industry is tough, I know, and you guys are the bare minimum. Head in expecting a nightmare flight and its not so bad."
Pros: "I liked that we had a female pilot on this particular flight."
Cons: "I had to pay to get a seat on the plane after I had bought the ticket. Seat prices ranged from $4-$20+, in addition to the plane ticket. There is not a carry on bag included in any of this so you have to pay an additional $45-$55 for a carry on and even more if you want to check a bag. There is no in flight entertainment (I like to read so this I didn't mind too much) or complimentary beverage service. Also, the seats don't recline at all. It ends up being a very uncomfortable flight for the same price you would pay for a better airline that builds that into the price instead of surprising you with fees after the fact. Will likely never fly Spirit again."
Pros: "I liked the price and the onboard staff was pleasant. The pilots were appropriately apologetic."
Cons: "Our flight was delayed. Then delayed again, then delayed again and eventually cancelled!! So we were re-booked on the evening flight. Twelve hours later! Then that flight was delayed. And delayed again. Finally we took off 2 and a half hours after our scheduled flight time after spending 15 hours at the airport! We lost an entire day of our mini-vacation! We found out our flight was cancelled do to mechanical failure of the plane. We ended up with the very same plane that night and it was not fixed! They still had a problem with their auxillliary power so they had one Hell of a time getting the engines started we sat and sat and waited on the tarmac for the engines to finally be started. When we first arrived, the ticket agents were nice but seemed easily confounded and seemed to need a manager to help them with every single customer. Unfortunately, there was only one to go around. The baggage assistance office person was standoffish and acted like giving one word answers was a big intrusion on her time, although we were the only customers there when we talked to her. Baggage was in front of and behind her office door. We had to go in through a side door she shared with American Airlines. It was as if she wanted to discourage people from talking to her. There is more, but you get the picture."
Cons: "The flight to Chicago was fine, but getting home was another story. After delaying the flight about 1.5 hours the flight was cancelled. No real reason was given and no other airlines were canceling flights. When I called to get on the next flight, they said the earliest they could get me home to Boston was in 2 days. Everyone was frantically trying to rebook and the other airlines were selling out. Long story short, I ended up paying $270 for a flight to Providence via Charlotte on American Airline. My husband then drove the hour to Providence to pick me up. All in all....I am all set with Spirit Airlines."
Pros: "come on, have you ever been on more than 1 Spirit flight that landed at the expected arrival time?"
Cons: "being delayed 2 hours due to who knows what and missing captains :-/ And it makes a difference when you're trying to catch a train to DC after midnigt. Every time I fly Spirit, I swear I will never do it again, but the tickets are so cheap and the crew is always so nice. So WTF? Charge me 10 ir 20 more bucks and take off on time a little more than 60% of the time and maybe I'll recommend you to fellow travelers. Otherwise you stay a guilty pleasure and your flight continue to go unfilled. I know I'm not the only one to this..."
Cons: "Be careful flying with Spirit. Their policy is that you pay a very small base rate, with no frills whatsoever. The seats don't even recline at all. Baggage fees (even when paid online ahead of time) are very costly. You don't even get in-flight water for free. I can't tell you how many customers were upset any complaining about various aspects of the surprise costs associated with this airline; I'd imagine all over the country every day Spirit is causing frustration to hundreds or thousands of people. Would not recommend."
Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."
Cons: "No TSA pre-check, $55 fee for a carry on, crowded seating - felt like I was taking a bus. Would rather pay full price for another airline"
Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"
Airlines flying from New Hampshire to North America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Hampshire to North America
Masks required on board, masks provided on flights from New Hampshire to North America
Social distancing seating
Middle seats unavailable to book on flights from New Hampshire to North America
Testing for antibodies, testing for symptoms for flights from New Hampshire to North America
Waiving of change fees. Search flexible flights from New Hampshire to North America